CTS Communications Forum

CIOs

May 14, 2007

Agenda

Welcome (Mike Schilling)

CTS communications update (Elaine Howell)

Low-voltage wiring policies (Janice Bundy)

Voice over IP (Tim Garrett)

Campus wireless and BOL (Mark Bower)

Campus backbone (Michael Van Norman)

Mobile Communications (Aryan Rogers)

Q&A

Welcome

Michael SchillingDirector

Communications Technology Services (CTS)mschilling@be.ucla.edu

(310) 825-5125

CTS Communications Update

Elaine HowellCoordinator

CTS Office of Communicationsoc@cts.ucla.edu (310) 825-4512

CIO and CAO Meetings

In response to feedback from customer surveys, we’re implementing Communications Forums for CIOs

We’re also continuing CIO one-to-one meetings with Director Mike Schilling

Low-Voltage Wiring

Janice BundyAssociate Director

CTS Infrastructure and Project Servicesjbundy@cts.ucla.edu

310-206-8145

ISO 9001: Quality Management Program

Methods of Procedures Work Instructions Daily Dashboard Reports Weekly Activity Summary Report Continuous Improvement process Customer Satisfaction Surveys Service Level Agreements

Daily Dashboard Report

Voice over Internet Protocol (VoIP)

Tim GarrettManager

CTS Voice Network Operations tgarrett@cts.ucla.edu

310-794-5118

For security purposes the Voice Network Topology map is not included.  Please contact Tim Garrett at extension 45118 if you have any follow-up questions on this topic.

For security purposes the VoIP Deployment map is not included.  Please contact Tim Garrett at extension 45118 if you have any follow-up questions on this topic.

VoIP Deployment

Existing Locations In-Progress Locations Planned Locations

AckermanBroadCapital ProgramsCENSCSB1Covel CommonsGayleyHelioHumanitiesISAPKerckhoffKinrossLa KretzMurphyNRBPublic PolicySproul HallWilshire Center

BSRB/LuckCNSIEngineering 1

LSRB

VoIP Support Structure VoIP Support Structure

Change Class of Service Change Name Display Create and add to Personnel Directory Create and add to Speed Call List Convenience Time Savings No Telephone Service Request needed

Self-Provisioning Web Site

Service Models

Converged

Non-Converged

RRUMC-CTS/MCCS Partnership

VoIP Fully Functional Lab

CTS—Staying Current

Bi-weekly network operations meetings

Quarterly meetings CIPTUG membership

Annual CISCO Networkers conference

Semi-annual VoIP seminars

Road Maps

SIP deployment

Remote phones, beta phase

Operating system change from Windows to Linux

Diversity expansion

Bruin OnLine and Campus wireless update

Mark BowerAssociate Director

CTS Managed Network Servicesmbower@cts.ucla.edu

310-206-0145

Bruin OnLine

BOL Manager recruitment

UCLA Logon for unaffiliated individuals

Interim server expansion

Mail storage server upgrade 80% completed

Wireless Update

Additional Areas

Humanities Building

Broad Building

Kinross Building

CNSI Building

Biomedical Science Research Building

Growth of Wireless – Access Points (APs)

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Campus Backbone

Michael Van NormanAssociate Director

CTS Network Engineering and Operationsmvn@ucla.edu310-206-5579

UCLA Mobile Communications

Aryan RogersSupervisor

UCLA Mobile Communications arogers@cts.ucla.edu

310-206-4601 (64601)

Overview

Current Practices

CTS’ Vision

Implementation

Contract Status

Storefront

Migration Path

Core Service Offerings

Voice Plans

Data Plans (BlackBerry & PDA)

Broadband Service (Laptop)

Equipment

Customer Access

Comprehensive Mobile Website

Mobile Storefront

Field Support

Service Provisioning

Order Processing

Email Configuration

Consultation Services

International Services

Loaner Equipment

Technical Support

How To

Repair Coordination

Billing

CTS Monthly Web-based Bill

Personal Discounts

Cingular / Sprint | Nextel | Verizon

Information on UCLA Portal

Thank you for attending

the CIO Communications Forum

Questions?