CTS-CAO Communications Forum October 18 th , 2007

CTS-CAO Communications Forum


October 18th, 2007


• Opening Statements, Security Audit, and Disaster Recovery

• Campus Services Web Portal Update

• Voice Applications Overview

• Bruin OnLine Update

• Q&A/Feedback Session

Agenda


Opening Statements, Security Audit, Disaster Recovery

Mike Schilling, CTS Director


Campus Services Web Portal Update

http://map.ais.ucla.edu/portal/site/UCLA

Greg Partipilo, Project Manager, Administrative

Information Systems (AIS)


Voice Applications Overview

Tim Garrett, CTS Voice Network Operations

Manager


Call Processing Overview

VoiceMail/Unified Messaging (VM/UM)Auto Attendant (AA)Fax Server (FS)Directory Number Integrated Voice Response (DN IVR) number referral Automatic Call Distribution (ACD)


Current Call Processing Applications

Meridian Service Module (MSM), installed in 1993 with existing 5,000 VM users, migrated from Dial VM system

Octel VMX cabinets installed in 1991 for Auto Attendant applications

Fax server limited deployment DN IVR provided by in-house developed application ACD provided by MSL-100 host switches


New VM/UM/AA/FS DN IVR Call Processing Applications

RFPs developed and released: RFPs evaluated and awarded to Applied Voice and

Speech Technologies (AVST)

Installation prep work 90% completed: New server cabinets, electrical power panels for

DC to AC invertors, network connectivity, IP addressing, domain name, e-Mail account, power distribution centers


New VM/UM/AA/FS DN IVR Call Processing Applications (cont.)

Installation starts 10/16/07 Completion 11/16/07 Beta Testing 11/19/07 – 03/08 RRUMC VM beta users programmed by 12/14/07 CTS live VM beta users migrated 01/08 Designated VM beta campus end-users migrated 02/08 End of beta testing 3/08 Migration of existing 15,000 end-users by 04/30/08 Emulation of existing VM telephone user interface (TUI) Access numbers will remain same

x52222 – 222, x46666, 800 number Existing VM platform available for designated period after

migration for retrieval of stored messages


Unified Messaging – Fax Server

Beta deployment to CTS and Enterprise Messaging end-users prior to VM migration

Fee for service Receive VM on e-mail via Wav file Respond to VM via e-Mail Delivery of faxes to desktop with and without UM Find me – follow me


Auto Attendant – DN IVR

Migration of applications will not be ‘flash cut’; instead, individually migrated.

Mutare DN IVR – Leading manufacturer of speech recognition platforms.


ACD

RFP developed, bidders response due 10/22/07 Currently deployed as part of MSL-100 platform ACD solution will support traditional voice and VoIP Features include:

Remote agents Web agents Chat Skills-based routing


Advantages

Common database simplifies programming, training and maintenance support

Latest technology provides ability to support new applications and features for end-users

Reduces cost of maintenance contracts


Bruin OnLine Update

Eugene Acosta, Bruin OnLine Manager


Questions?

Thank you for attending

Documents

CTS-CAO Communications Forum October 18 th , 2007