Certified Sustainability Reporting Specialist (CSRS) GRI Certified Program - Batch 15Location: BandungDate:

Participants Name: Venue:

Organisation/Company: PT TELEKOMUNIKASI INDONESIA Tbk.Lead Facilitator:

Ref. Report Used: Case Study Assignment (GRI Report Application Level Checked and Interpretation)

Guidelines for Case Study:1. Choose a GRI report from any industry in your folder (softcopy) of report example or you may find them from other source.2. Read through entire report and be familiar with reporting structure.

3. Based on the given indicators and clauses, please fill up the table below appropriately with your comments and evaluations.4. Your comments and evaluations are purely your interpretations of the content of the report for all of disclosure and performance indicators and they can be purely your thoughts on what should be the appropriate level of visibility (applied, partially applied or NOT applied), and state your comments on the last given column in the table.

5. Do not hesitate to contact the co- facilitator if in doubt or require some information regarding the case study assignment.

6. Submit your assignment on 11 August 2011 at the latest to : No.GRI IndexPage # (where Statement is seen)Statement Made by Reporter CompanyGRI Indicator Applicability (Fully Applied / Partially Applied / NOT Applied / Not Applicable)Comment / Recommendations

1.1.1In Page 2-3In 2008, TELKOMs CSR was focused primarily on the Information and Communication Technology education program in respect of realizing an excellent information society. However, the CSR program also encompasses programs in the fields of community health, culture, partnership, humanitarian assistance, public service and environmental conservation.Partially AppliedReport on 1.1 was suitable with GRI indicators of TELKOMs CSR. It is about Statement from the most senior decision

maker of the organization

2.2.2In Page 13-15TELKOMs fixed wireline network serves residential, business and institutional customers with local, domestic long-distance and international telephony services, with the latter provided through the TELKOMSLI 007 service. The key revenues earners in this segment are:

TELKOMLokal

TELKOMSLJJ

TELKOMSLI-007

TELKOMSpeedyTELKOM offers fixed wireless services through

TELKOMFlexi, which caters to postpaid mobile

subscribers with FLEXIClassy and pre-paid mobile customers with FLEXITrendy. Fixed users can also use Fixed Wireless Terminals to access the service through FLEXIHome. The innovative FLEXICombo service is designed for users who need inter-city mobility or frequent roaming services, and allows users to combine two or three Flexi numbers in one card. TELKOMFlex provides voice, SMS and low speed data as well as Ring Back Tone (RBT) as part of its value-added services.

TELKOMs comprehensive cellular services are provided by our subsidiary Telkomsel, which provides cellular services covering approximately 95% of Indonesias territory on a platform of GSM and 3G technology. Telkomsels customers can choose between one postpaid service (kartuHALO) and two prepaid services (simPATI and Kartu As), and have access to a wide range of features, applications, and value added services, including SMS, WAP, GPRS, MMS, WiFi, International Roaming, Mobile Banking, CSD, and EDGE. These features offer a combination of wide network coverage, flexibility, security and affordability. Telkomsels partnerships with 288 International Roaming partners in 155 countries provide fully global coverage.

Data and Internet

As well as the SMS services provided through its fixed wireline, wireless and cellular services, TELKOM is also a leading provider of dial-up internet access, data network services, VOIP for international calls and other data network services.Through TELKOMIntercarrier, TELKOM provides domestic interconnection services, international interconnection services, satellite services, leased line, infrastructure & facility sharing, data services, and network access services for other licensed operators. For domestic and business users, TELKOMVision offers a high-speed broadband internet service, cable TV and satellite TV. TELKOMVision is the brand name of TELKOMs subsidiary PT Indonusa Telemedia. The DTH (Direct to Home) satellite TV service utilizes infrastructure provided by TELKOMs own satellites.Fully AppliedReport on 2.2 was suitable with GRI indicators of TELKOMs CSR. There are a trademark, product or services from the company.

32.10In Page 24-25In recognition of TELKOMs commitment to sustainable economic, social and environmental development, the Company won several awards in relation to its CSR program in 2008, including the Best Sustainability Reporting Award at the 2008 ISRA Awards organized by IAMI (Indonesian Institute of Management Accountants.TELKOM also won a Main Award for Business Community Participation and Support for Home Building in 2008 from the State Ministry for Public Housing.

TELKOM was also recognized at the 2008 CSR Awards, organized by CFCD and the Ministry of the Environment, as the Runner- Up in the Social, Economic and Environment category for the East Java E-Province program. At the same event TELKOM also received a Silver Award in the Social category for its Sampali Digital Village program and a Platinum Award in the Social, Economic and Environment category for the Education for Tomorrow (E4T) Program.ISO 9001:2000 and ISO 9004:2000 Certi fication for the Enterprise Division.

Vice President Presents OHS and Zero Accident Award to TELKOM.TELKOM wins the 2008 IMAC Award.

TELKOM sweeps the board at the 2007 Annual Report Awards

MURI recogni zes TELKOMs CSR ac hei vements

2008 IFRA: TELKOM is the overall winner

TELKOM is the Runner Up in the 2008 Telecommunication Awards

Per humas appreciates TELKOMs IntranetFull AppliedAward received in the reporting period. These accomplishments reflect TELKOMs commitment

over the last two years to improving all aspects of its corporate

governance, and particularly in strengthening compliance, internal

controls and transparency. These awards are an integral part of the

efforts of the entire Company to operate and manage the business

in a way that is consistent with global business ethics.

43.3In Page 1TELKOMs third Sustainability Report presents an overview of the Companys efforts towards ensuring the sustainability of the business and fulfilling our responsibilities to all our stakeholders.With regard to scope, the report covers the activities of all business units of TELKOM, which operates in all 33 provinces of the country. The report is based on data collected, both manually and via the Companys internal website, between 1 January 2008 and 31 December 2008. The data gathering methods, reporting, and measurements used in this report have undergone no significant changes from the methods used in previous reports.Partially AppliedThe indicators sustainable report present is nothing fully explained. In this page just explained about a scope report.

53.12Not AppliedIn this report, TELKOMs was not repoting the table identifying the location of the Standard

63.13In Page 8Aim to score at least B+ in the SR Audit by an External Auditor.Partially AppliedFor TELKOMs, Partnership is strengthening partnerships with third parties that may or may not be related to the core business of TELKOM, which will provide benefits for all parties.

74.5In Page 29Each Commissioner is entitled to a monthly honorarium and certain other allowances. They also receive an annual bonus, conditional upon TELKOM reaching certain financial and operating targets determined each year by the shareholders at the AGMS. In addition, at the end of their term, each Commissioner receives a lump-sum bonus, in line with the rules applying to all state-owned companies.Each Director receives a monthly salary and other allowances as well as an annual bonus if certain financial and operating targets are surpassed. The amounts of these bonuses are determined annually by the shareholders at the AGMS. The bonuses and incentives are budgeted annually at the recommendation of the BoD. This recommendation must be approved by the BoC before being submitted to the shareholders.Partially AppliedTELKOMe not report all of the GRI indicators but just partially from indicators. So this report was not suitable.

4.13In Page 4TELKOM in organization joint forces with company of a kind international and also local goodness. For the scope of TELKOM national become member in Indonesia Telematics Society (MASTEL), Indonesia Satellite Association (ASSI), Indonesia Telecommunications Clearing Association (ASKITEL). For International scope of TELKOM become member in Asia Pacific Network Information Centre (APNIC), that is organization of non profit with aim to to take care of internet resource to stable and reliable in Asian and Pacific areas. Membership in ITU-D (responsible for creating policies, regulation and providing training programs and financial strategies in developing countries) and ITU-T (coordinates standards for telecommunications).Fully AppliedTELKOM not just become a local copany, but it be memberships in associations (such as

industry associations) and/or national/

International advocacy organizations in which the organization. This is very good for them.

94.14In Page 10Customers, Shareholders and, Investors. Employees, Government, Authorities and, Regulators Mitra Kerja (vendor, supplier, agen, reseller, installer), Industry Peers (Other Licence Operator) The Public StakeholderFully AppliedThe report explain about a list of stakeholder groups engaged by

the organization Its suitable with GRI indicator standard.

104.16In Page 10Customers (Customer satisfaction survey Index (CSI), Customer complaint management (147), Customer service center (Plasa Telkom))

Shareholders and Investors (RUPST AGMS and Investor road shows and reverse road shows)Employees (Through SEKAR)Government Authorities and Regulators (Regular communication and Hearings with DPR)

Mitra Kerja (vendor, supplier, agen, reseller, installer):

Training for value chain partners

Contract bidding and procurement

Management

Supplier assessment and management

Industry Peers (Other Licence Operator):

Meetings

Industry discussion forums

Rekonsiliasi Interkoneksi

The Public Stakeholder

Community engagement

Philanthropic activitiesPartially AppliedThe report was approaches to stakeholder engagement but in there, nothing including frequency of engagement by type and by stakeholder group. So in this they just do partially apllied.

11EC2TELKOM, organizations activities who it product was not due to climate change. So no problem about a climate.

12EC3

In Page 39TELKOM provides its employees with a basic salary and salary-related allowances, bonuses and various benefits, including a pension plan, post-retirement health care plan, medical allowance for individual employees and certain members of their immediate family, housing allowance and other rewards, including those tied to the performance of their individual working units. These benefits are not provided to temporary employees.TELKOM provides its employees with a basic salary and many

salary-related allowances. Its Suitable with GRI standard.

13EC8In Page 48-60two main programs:

Realizing Digital Communities (Education Program) we have sought to educate and facilitate access to tools and pathways for lifelong learning, not just in educational institutions but in the wider community as well, as a key to sustainable development of individuals, communities and the nation.

Internet Access Through the Internet Access program, TELKOMs goal is to facilitate a better and broader flow of information, as well as greater access to information and information technology, by providing basic internet access as a communication medium.

Education for Tomorrow (E4T)

E4T is designed to enable internet access for one million students who have never had exposure to the internet, while creating agents of change by engaging strategic partners. The E4T program is now well-established, achieving its targets and delivering real value. By the end of 2008, more than 250,000 students had participated in this program.

Digital Villages

In 2008, Sampali became the seventh Digital Village to be established in Sumatra when the Village Net was officially launched in September. The aim of the Digital Village program is to provide communities with the information technology tools and support to realize their economic potential.

Supporting Sustainable Community Development

Education

TELKOMs educational foundation, Yayasan Pendidikan TELKOM (YPT), offers formal education in telecommunications at diploma, undergraduate and postgraduate levels through four different insitituions: Institut Teknologi TELKOM (IT TELKOM), Institut Manajemen Telkom (IM TELKOM), Politeknik TELKOM (Poltek TELKOM) and the Telkom Professional Development Center (PDC).

Health

TELKOM takes a proactive approach to developing and supporting health-based initiatives to improve community health and living conditions in the belief that this will provide a more conducive environment for personal and economic growth. TELKOMs community health activities in 2008 included the following:

A donation of Rp.60 million to the West Java Police Department for banners to publicize their anti-drug abuse campaign;

A donation of computers and Speedy internet access to the Al-Munawwarah Mosque Pesantren in Jantho, Greater Aceh, a cash donation to the Thalibul Huda pesantren and the construction of clean water facilities.

A donation of an ambulance to the Takmir Head of the Takhibbar Mosque.

Culture and Civility

Culture and Civility activities are aimed at preserving and promoting culture, the arts, sport, spiritual activities and other social activities that are an integral part of community citizenship. In 2008, TELKOM continued its support for the renovation and improvement of civic infrastructure and facilities, including churches, mosques and sports facilities nationwide.

Public Service Obligation

Through its public service obligation, TELKOM has committed to expand the provision of telecommunications-related services, and particularly those related to telecommunications and information facilities, to the public

Disaster and Rescue

TELKOM provides aid and emergency relief to communities suffering the impact of natural disasters and fire. This support may include emergency shelter; medical supplies, personnel and equipment; essential commodities and clean water supplies; sanitary facilities and logistics support, including transportation and heavy lifting/excavation equipment. TELKOMs disaster relief and rescue activities in 2008 included the following:

Rp.1.7 billion worth of aid, including basicfoodstuffs, shelter, inflatable boats and cash support, to communities suffering the impact of floods and landslides in Central and East Java in January.

Assistance to victims of fire in Samarinda, East Kalimantan and Tarutung, North Sumatra.

Assistance to victims of a tornado in North Sumatra.

The impact survey is conducted to find out the extent to which

TELKOMs social program yields benefits for the Companys surrounding environment and its impact on enhancing TELKOMs image. In 2008 the Impact Survey was carried out nationally. The results of the survey as shown below:

Region Image

Sumatera 100.00%

Jawa 88,89%

Kalimantan 88,89%

Kawasan Timur Indonesia 100,00%

Nasional 92,06%

Partnership Opinion Survey

This is conducted to find out and understand the extent of the benefits of the partnership program with regard to community development.

Region Satisfaction

Sumatera 88,70%

Jawa 88,65%

Kalimantan 84,90%

Kawasan Timur Indonesia 88,30%

Nasional 88,00%

Reinforcing TELKOMs CSR strategy is the triple bottom line principlea way of doing business that balances economic, social and environmental values in a balanced and forwardlooking manner.Partially AppliedDevelopment and impact of infrastructure

investments and services provided primarily

for public benefit through commercial is very good. But there are just partially applied by TELKOMSEL, becauseany region do not have any service provide primarily.

14EC9

15EN5

16EN6In Page 65To improve cost efficiency and reduce its reliance on nonrenewable energy sources TELKOM is exploring the application of various clean energy sources. The Companys cellular subsidiary, Telkomsel, has been a pioneer in this respect, having introduced the application of Hydro Fuel Cells in Medan as a simple, low-cost and environmentally friendly alternative power source. Telkomsel has also pioneered a number of other innovations in energy use, and now has a total of 78 environmental-friendly alternative electric sources using clean energy derived from solar cells, wind turbines and micro-hydro power systems.Partially AppliedTELKOMs exploring the application of various clean energy sources. It is suitable with GIR indicator about initiatives to provide energy-efficient or renewable energy based products and services, and reductions in energy requirements as a result of these initiatives.

17EN7In Page 65The Company also introduced measures in 2008 to raise energyuse awareness and improve energy efficiency in its workplaces by using air-conditioning only during working hours (0800-1700), using energy-saving lighting and by switching on only one out of every three electric hand dryers in each toilet area. In addition, all employees have to leave the office on time on each Wednesday of the week as a measure to reduce energy consumption for lighting.Partially AppliedIn the report, The Company also introduced measures in 2008 to raise energyuse awareness and improve energy efficiency in its workplaces by using air-conditioning only during working hours and etc. The company just do partially applied.

18EN9

19EN12

20EN15

21EN16

22EN18

23EN22

24EN26

25EN30

26LA1In Page 37-38As of December 31, 2008, TELKOM and its subsidiaries had 30,213 employees, of which 25,016 were directly employed under TELKOMs management while the rest 5,197 are employed by its subsidiaries.

Partially AppliedTELKOM have 30,213 employee, but nothing explain about employee region. I think, they not have type employee from every region.

27LA2In Page In Page 36A breakdown of the educational background of TELKOM

employees in 2008 shows the following statistics: precollege 40.9%; diploma graduates (D1-D3) 25.9%; university undergraduates (S1) 27.2%; post-graduates 6.0%.By age group, TELKOMs employees in 2008 showed a greater representation in the number of employees aged 45 years and above. This age group accounted for 51.5% of the total workforce. Employees aged 31-45 accounted for 44.5% of the total workforce and those below 30 years

In terms of gender composition, in 2008 male employees

accounted for a total of 20,917 employees or 83.6% of TELKOMs total workforce while there were 4,099 female employees, representing 16.4% of TELKOMs total workforce.Partially AppliedTELKOMs was not explained about rate of employee turnover

by age group, gender, and region. So this is not suitable with GRI indicator.

28LA7In Page 43In fact TELKOMs K3 management achieved

the outstanding figure of 81.43%, placing it in the Good

category. In 2008, work-related accidents at each business

unit reached 0%. This achievement is reflected in the

invitation to attend the presentation of the zero accident

awards by the Ministry of Manpower and Transmigration RI

No. B119/PPK-P2K/III/2009 on March 19, 2009, at the State

Palace in Jakarta.Fully AppliedTELKOMs workplace health and safety (K3) policy is based on

achieving the Zero Accident standard. TELKOMs comprehensive

K3 policy is strictly applied in order to guarantee the safety,

health and security of its employees within TELKOMs

operational areas and beyond as well as to secure the sources

of production, production process, production equipment,

and working environment. The K3 program is also one of

TELKOMs obligations as stipulated in the current collective

work agreement (PKB III).

29LA8In Page 43As part of its proactive approach to public health and

preventing outbreaks of serious disease, TELKOM conducted a number of education, training and counseling programs in 2008, involving employees and management at all levels.Partially AppliedIn this report, not all of employee follow this trainig. Just some employee who follow this program. Its not suitabel with GRI standard.

30LA10In Page 40During 2008, TELKOM carried out 1,198 education and

training programs, accounting for a total of 67,088 training hours. This translated to a total of 2.7 training hours for each employee.Partially AppliedSame with LA8, not all of employee who follow this program. Its not suitable with GRI standard.

40HR3In Page 41education and training programs, accounting for a total of 67,088 training hours. This translated to a total of 2.7 training hours for each employee.Partially AppliedNot all of employee follow the training on policies

and procedures concerning aspects

of human rights and that are not relevant to operations GRI indicator

41HR6In Page 36The Company also strictly adheres to a policy of not employing minors, having applieda minimum age of 18 for the recruitment of both permanent and temporary employees.

Fully AppliedTELKOMSEL Was The Company also strictly

adheres to a policy of not employing minors, having applied a minimum age of 18 for the recruitment of both permanent and temporary employees. Its suitable with standard GRI

42HR8

42SO3

43SO6

44PR2

45PR5In Page 46-47TELKOM rates customer satisfaction as one of its highest

priorities. The Company strives to deliver, at all times, levels of service quality that exceed customers expectations and create value for them.

TELKOM provides customer services through a variety of

channels, including:

Walk-in customer service points. In the end of 2008, therewere 913 customer service points. TELKOM also provides services through 11 Plasa TELKOMs which are jointly used with Telkomsels GraPARI customer service centers.

Call centers and Internet. TELKOM operates call centers in Medan, Jakarta and Surabaya, through which customers can speak directly to customer service operators who are trained to handle customer requests and complaints and provide up-to-date information on matters such as customer bills, promotions and service features.

Enterprise service and account management teams for

corporate customers. As of December 31, 2008, there were 639 national and regional-level account managers covering Divisions I to VII.

Carrier and Interconnection Service and account

management teams that provide customer service for other licenses operators.

Service level guarantee program for fixed line customers

and for TELKOMFlexi and Speedy. This guarantees certain minimum levels of service relating to new line installations, restoration of disconnected lines and billing complaints, etc., and provides for non-cash compensation for customers where such minimum service levels are not met. Telkomsel provides customer services through:

GraPARI customer service centers. As at the end of December2008, Telkomsel had 71 GraPARI customer service centers.

Gerai HALO service outlets, operated by third parties. Asof December 31, 2008, Telkomsel had 271 Gerai HALO service outlets.

Call centers and SMS: Caroline (Customer Care On-Line) is a 24 hour toll-free telephone service through which Telkomsels customers can speak directly to trained customer service operators, while Anita (Aneka Informasi dan Tagihan) is an SMS service for billing and usage information available to Telkomsels kartuHALO subscribers. TELKOMs performance on customer service with regard to all its products is measured periodically through two separate customer satisfaction surveys: the Customer Satisfaction Index (CSI) and Customer Loyalty Index (CLI). Both surveys are conducted by independent surveyors using the Top Two Boxes method. The surveys conducted in 2008 yielded a CSI index of 72.27% and a CLI of 90.47%.Fully AppliedPractices related to customer satisfaction,

including results of surveys measuring

customer satisfaction. I think, the company was totally to make satisfaction for customer. And its suitable with GRI indicator