CRYOSER CALDERERÍA ,S€¦ · CALDERERIA, S.A. QUALITY MANUAL Index Ed. 7 08/01/13 Pag.1 of 2 INDEX: Chapter Title Edition Date : Front page 7 08/01/13 : Index 7 08/01/13 . SECTION

PROYSER

CALDERERÍA, S.A.

QUALITY MANUAL

QUALITY MANUAL

CONTROL COPY Nº.:

NO CONTROL COPY Nº.:

ASIGNED TO :

COMPANY:

DELIVERY DATE:

NOTE: There is a version of the manual in the English language for those people who don’t speak Spanish.In case of any conflict

between the English and Spanish versions the Spanish language version shall govern.

MADE BY : REVISED BY: APROVED BY:

DATE: 08/01/13 DATE: 08/01/13 DATE: 08/01/13

QUALITY MANUAL ED 7 08/01/13 Pag.1 of 1

PROYSER CALDERERIA, S.A.

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Index Ed. 7 08/01/13 Pag.1 of 2

INDEX: Chapter Title Edition Date

Front page 7 08/01/13

Index 7 08/01/13

SECTION 0 Introduction 7 08/01/13

- Introduction

- Scope of aplication

SECTION 1 Quality management system 7 08/01/13

- General Requirements

- Documentation Requeriments

SECTION 2 General Manager responsability 7 08/01/13

- Direction Commitments

- Focus Client

- Quality policy

- Planning

- Administration

- Managing Review

SECTION 3 Gestión de los Recursos/Resources Managing 7 08/01/13

- Human resources

- Facilities

- Working environment

SECTION 4 Product Process Realization 7 08/01/13

- The perfomance of the processes

- Customer processes

- Technical documents process

- Purchasing

- Production and services provision.

- Control of monitoring and measuring devices

- Anexxe: flow diagram


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Indice Ed. 5 25/08/09 Pág. 2 de 2

ANNEX I Definitons 7 08/01/13

ANNEX II Procedure list 7 08/01/13

ANNEX III Changes summary 7 08/01/13


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Section 0. Introduction Ed. 7 08/01/13 Pag.1 of 2

SECTION 0. INTRODUCTION.

This Quality Manual provides a framework for the Quality Procedures implementation defined in Proyser Caldereria, S.A.

This document includes the company commitment to quality, pointing out the policy and quality objectives of Proyser, S.A.

Therefore, we define the structure of the company organization and the responsibilities of those functions that affect quality, and relates well documented procedures and processes included in the quality management system.

This Quality Manual has been done according to the requirements of ISO 9001: 2008. It consists of five sections in turn constituted by several points, each one contains specific functions for the quality system management using by Proyser Caldereria SA In order to achieve not only customer’s satisfaction but legal and regulatory requirements.

Otherwise, the quality manual is a reference for potential audit activities (Internal or external), conducted to evaluate the ability of our organization to satisfy our customers requirements as well as legal and regulations related.

PRESENTATION OF THE COMPANY

Proyser Caldereria, S.A. develops its productive activity. It manufactures devices of pressure, atmospherics and structural elements and industrial machinery for several industry sectors.


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Sección 0. Introducción Ed. 7 08/01/13 Pág. 2 de 2

SCOPE OF APPLICATION PROYSER CALDERERIA, S.A. develops its productive activity. We manufacture pressure vessel, atmospheric vessels and structural elements and industrial machinery for several industry sectors. Our typical sectors where we work, there are: Oil refineries. Chemical Industry. Petrochemical Industry. Cryogenic Industry. Pharmaceutical Industry. Food processing Industry.

The quality system described in this manual is about the application to the manufacturing and delivery of its products according to the requirements requested by customers, the market and the rules contained in this Quality Manual and its complementary documents, in compliance with the UNE-EN - ISO 9001:2008. As provided in this Quality Manual applies to all areas of Proyser Caldereria SA, and involves all staff employed. EXCLUSIONS Because the of the activity we have developed in 7.3 "Design and development" under law UNE-EN-ISO 9001:2008 is not applicable as we elaborate drawings and calculations based on engineering and / or the client, being they who really makes the designs.


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Section 1. Quality Management System Ed. 7 09/01/13 Pag.1 of 3

SECTION 1. QUALITY MANAGEMENT SYSTEM 1.1. GENERAL REQUIREMENTS Based on the requirements of ISO 9001: 2008, Proyser Caldereria SA establishes a quality management system that allows adaptation and constantly improvement referring to product requirements and internal requirements of the organization. Therefore, in quality documentation, all processes that affect product quality are defined, as well as: The interaction of these. The criteria for ensuring the operation and control effectiveness. The means to provide resources and information necessary for their own

operation and control. Its measurement, analysis and monitoring. The necessary actions for the attainment of planned objectives and constant

improvement of these processes. 1.2. DOCUMENTATION REQUIREMENTS Generalities Quality Documents are especially those that affect the quality of the final product and the Quality Management System established. The quality documentation includes the standard reference of Quality Management System, internal instructions and Records Manual, as well as internal and external documentation that affects it. Also includes regulations and legislation applicable to the activity, and affects both, the Quality Management System, and the final product. Quality Manual The Quality Manual is the Quality system document that contains the Quality Policy. Likewise, documents the roles and responsibilities of the Direction, describes the interrelation between the different elements of the system covering all law requirements and provides guidance of the rest of system documentation (Procedures, instructions, other documents and data) as it is described in General Procedure Quality ( "PGC") for Document Management. (PGC 01) Besides this Quality Manual, through the general quality procedures, it is described in detail the applicable items of the current ISO 9001:2008. Specifically, concrete activities are described by internal instructions that exist in each


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Section 1. Quality Management System Ed. 7 08/01/13 Pág. 2 of 3

of the departments and other documents of general application of the system (see procedures PGC-01)

• Reference norm

• Quality Manual

• General Procedures Manual

• Internal Instructions

• Quality Records

Both, the Quality Manual and Quality Procedures General, and Internal Quality Instructions are controlled edition within the organization, by the quality department.

This documentation is not distributed because a folder was created on the server, so everyone in the organization can access to it, but cannot change it as shown in the PCG for managing the Documentation (PGC 01).

This control applies to all documents required to ensure the effective

operation of the Quality Management System (Quality Manual, Quality Procedure, internal instructions and others quality documents).

The method to be followed for controlling the documentation is detailed in the PGC 01 "document management". This procedure ensures an updated documentation and data according to the current editions and located in the right place.

Documents that require control are those needed so that the Quality Management System works or affects the product or its quality.

Each department head will generate the necessary technical documents and a system that fits in its distribution and that guarantees the recovery of the invalid documents and obsolete editions.

Modifications or photocopied quality documents are not allowed without the authorization of the responsible of Quality department.

Through internal audits, the proper compliance will be checked with the procedures mentioned above.


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Section 1. Quality Management System Ed. 7 08/01/13 Pág. 3 of 3

Control of the quality registers.

The Control of quality registers applies to all registers used to demonstrate compliance with the requirements as well as the effective operation of the quality management established by Proyser Caldereria S: A:

Quality records are the base for the evaluation of the quality of manufacture and products, as well as all the Quality Management System.

Each department is responsible for identifying and filing the records of quality, ensuring easy access, as well as its perfect condition for an adequate period.

The "General Quality Procedure for managing registers (PGC 02)" indicates the guidelines to be applied to the quality records for proper maintenance, as well as the points where should exist quality registers.


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Section 2. Management Responsability Ed. 7 08/01/13 Pag.1 of 14

SECTION 2. MANAGEMENT RESPONSABILITY. 2.1. DIRECTION COMMITMENTS The Direction of Proyser Caldereria S: A: is fully involved in the quality management system, in order to prove its commitment with the development and the implementation of it. The Direction of Proyser Caldereria S:A: commits to:

♦ Work in a continuous improvement process of the management system. ♦ Communicate the organization the importance of determining and

accomplishing customer requirements in order to increase customer satisfaction, as well as statutory and regulatory requirements.

♦ Establish, accept and review annually the Quality Policy, included in this document, and a quality objectives leading to improvement.

♦ Conduct a periodic and continuous review of the quality management system that allows its improvement.

♦ Provide adequate and appropriate essential resources for the implantation of the Quality. Policy and consequently of quality objectives.

2.2 FOCUS CLIENT All the previous activities described previously which Proyser Caldereria S.A. commits, are always done under a single focus: to make sure that not only our clients requirements, but the legal rules applicable are taken into account in the activity developments done in the quality system management increasing the client satisfaction.


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Section 2. Management Responsability Ed 7. 08/01/13 Pág. 2 of 14

2.3. QUALITY POLICY

PROYSER CALDERERÍA, S.A. has had since its creation a priority; to offer a high standard of quality products, in order to satisfying its customers.

PROYSER CALDERERÍA, S.A. strives to make sure that all its employees engaged their efforts to maintain quality by using the maximum resources for the adaptation to the requirements, not only from the market but the from the applicable legislation.

This quality policy is based on the knowledge, the awareness, the motivation and the involvement of all staff in quality activities. As well as the systematic documentation of the control and to save quality in every step of activity.

Therefore the implementation of this policy by the human team of this company, is perfectly assumed and it will be fully developed, taking into consideration the accurate and appropriate structure and the framework of written procedures for quality control.

In compliance with legal or regulatory requirements, by assimilating when necessary, new requirements that may happen.

Thus we are committed to maintain a dynamic of permanent improvement that will allow us to satisfy our customers by the mastering of processes and the involvement of people who integrate the company.

The objectives that PROYSER CALDERERÍA, S.A. has been raised to achieve the implementation of the quality system are:

• The definition of quality objectives and the corresponding planning that allows to get them.

• To require our suppliers the highest level of quality. • Researching of preventive measures against quality deviations. • To take the initiative in solving quality problems. • To schedule and conduct internal and external quality audits. • To reduce non-quality costs and consequently to increase the profitability of production. • To maintain a dynamic of constantly improvement through the control of processes and

the involvement of the workers that belong to our company. • To perform the proper and right communication in order that quality information

reaches all parts and levels of the company where it has been required. • Compliance of the different technical rules and regulation requirements. • The knowledge of the market needs and its demand, to manufacture products according

to the expectations of our customers and that provide the complete satisfaction of them.

By signing this document, the General Director of PROYSER CALDERERÍA, S.A., agrees to take the necessary decisions to ensure that the quality policy is clearly understood, implemented and updated by all levels of the company, and so, under a compliance with ISO 9001: 2008

General Director


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2.4. PLANNING Quality Objectives are set annually by Proyser Caldereria SA , these objectives are approved by the General Direction. Based on the objectives fixed, the planning that allows these objectives is made. Therefore, quality planning will be made when changes are implemented in the organization or in the quality system. This maintains the integrity of the quality management system. In that planning developing actions, deadlines, responsible as well as the resources and means, available for its realization, are described. In the PGC 03: Management of the Direction responsibility is described in detail, and how the definition and approval of targets as well as the description of the corresponding quality schedules are made. Quality Objectives are presented at the Heads of Departments annually. Throughout the year the monitoring and review takes place to assess their compliance or deferral the objectives not achieved. The quality department is responsible for ensuring that such monitoring and review are performed. 2.5. ADMINISTRACION PROYSER CALDERERIA, S.A is set according to the organizational chart. The responsibilities of the different Heads of Department are detailed in the following diagram.


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RESPONSABILITIES & ORGANIZATION

General Director

It is the maximum responsible to third parties, and it has the highest authority over activities developed in the Company. It is also the maximum responsible of the written in the following Manual, delegating authority to the Quality Manager. The following steps are also parts of his functions and attributions:

• Define policy and quality objectives.

• Overall responsibility for the management. Supervision of all technical and human resources.

• Approve the Quality Manual and the General Quality Procedures.

• Approve the Quality System implemented by the Company.

• Represent the Company to external organisms.

• Approve the need for outsourcing.

• Final decision on disputes that may occur between the different departments of the company.

• Estimation, coordination, engagement, optimization of resources and

increased quality. Planning the formation and training of the staff.

• Acceptance of orders.

• Control of labor relation

• Define the profile of each job place.


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Cost Control Department

Administration and purchase department belong to this department. Responsible of Control, functions:

• To analyze with the Technical Sales Manager and Production Manager,

the turnouts between budgeted and made.

• Development control of purchase and storage.

• Control of contracting portfolio

• Monitoring the previsions of invoicing and giving instructions to emit the corresponding invoicing in order to comply with the customer order.

• Banking relations and financial situation analysis.

• To keep informed the General Direction about the progress and

economic results of several works.

• Administration Department

Depending on costs control.

The functions of the Department Manager administration are:

o The administrative, economic and accounting operations.

Formulation of balance sheets and annual accounts.

o Preparation and monitoring of budgetary accounting. Internal accounting.

o Banking matters. Account department. Invoicing to clients.

o Elaboration of taxes.

o Salaries, recruitment, drop outs, and contracts, etc..


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• Purchase Department

Depending on costs control.

The functions of the Purchase Department Manager are:

o To study the viability of purchasing any product, service or

instrument that is needed for an ordinary development of the company.

o To request offers of materials, products, services or tools required. To tabulate offers received.

o In charge of doing the purchases. Compliance of suppliers deadlines.

o To verify the delivery notes and invoices in relation to the order. Evaluation of suppliers and inclusion on the providers list, if proceeds.

Human Resources Department Realization of the payrolls process: incidents, supervision, delivery.

Documental Control of the staff: social insurance, contracts, salary settlement.

Absences control, vacations, and contracting staff.

Remission of low job, confirmation and registration of common and professional contingencies.

Employment Counseling: recruitment, selection, rules, disciplinry regimen and labor disputes.

Supervision of prevention system at work: implementation and documental following up, collaboration with External Prevention Service, monitoring compliance of PRL.


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Technical - Commercial Department

The functions of the Head of Technical-Commercial Department are:

o To define the marketing policy and objectives in the market. o To manage and coordinate all sales activities.

o To manage and prospecting activities market, promotion, advertising,

public relations and others related to the catchment of customers.

o To review contracts of orders.

o Following up of the offers customers.

o To comunicate the necessry information of the work to be done to the departments involved. Work cannot be starting without a formal request or at least a fax of intention from Clients. The material delivery will not be done unless Proyser Caldereria S.A. receives a formal order.

Budget department

Depending on the Head of Technical-Commercial Department and its functions are:

o To elaborate the offers from the information received from The

Commercial Department. o Adequation of the time curves established for works, by modifying and/

or extending those curves.

o To give the necessary information of the work to be done to departments involved.


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Production Department.

The Production Director functions are:

o Planning and development control of works in the workshop.

o Optimization of the production resources available, both human and technical.

o To collect and analyze information from different works since the

beginning of the order until its ending.

o Monitoring the previsions of monthly invoices.

o Establishment of manufacturing methods adequate in each project. o Planning and control of work development on Technical office. o Definition of the technical criteria for the development of work.

• Technical Office

o Realization of calculations, drawings, technical specifications and procedures in accordance with the requirements of the order.

o To plan and carry out the elaboration, delivery and revisions of several technical documents required under deadlines.

o Production of welding Dossier (WPS & PQR) o Preparation of type approval of welding procedures and welders. o Projects development and following up.

o Contacts with clients to approach any clarification or technical

question.

o Study of the customer's comments or customer specifications to determine the extras that could happen. Extras that may occur, will be delivered to the Department of Technical-Commercial in order to be prepared and sent to the client.

o Elaboration of the manufactured order by the workshop.


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o Elaboration of the technical documents needed to accomplish the current legislation.

o To establish criteria to subcontracting of technical office work. o To keep updated, codes, norms and programs regularly used in the

development of the work.

• Workshop

The Workshop Chief depends on the Director of Production. His functions are:

o Managing of resources to quality assurance and to achieve contractual

delivery days. o To check the correct manipulation of materials and products

manufactured at various stages of manufacture. o To check deficient products during production. o To control the different stages of manufacturing to ensure the quality of

equipment. o Responsible for monitoring packaging operations (where applicable) and

handling of charge for transportation. o To initiate, recommend or propose solutions to solve deficiencies that

may occur during manufacturing process. o To ensure the manufacturing according to the applicable technical

specification. o To establish and to ensure the application to the settled criteria of safety

and hygiene. o Establishment of subcontracting criteria and presentation for the

approval to the Director of Production.


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The following sections depend on the Chief of Workshop:

• Maintenance section

Responsible of keeping in perfect working all means of manufacturing techniques, as well as all facilities; not only the main ones, but the auxiliaries as well.

• Storage Section

o Responsible for the physical reception of the raw material and

verification related to the supplier delivery note, and its the identification.

o Responsible for the proper handling and storage of material.

o Responsible for keeping the material in stock clearly identified in

appropriate storage areas.

o Responsible for packaging operations when applied.

• Welders

o Inspection of the shell and several materials for the proper execution of the welders.

o Inspection flanges, pipes and check the dimensions of the different materials, preparation of edges for welding, bonding and alignment before welding.

o Preparation of edges, orientation and location of holes. o Inspection and sleeves placement before welding. o Inspection of dot welding before welding. o Execution of welds in accordance with the procedures provided to them. o Checking podible deformation after welding. o Inspection of surface finish of the welds.


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Quality Department

The Quality Manager reports directly to the General Direction, and it has the appropriate authority to carry out with the functions listed below:

o To elaborate the Quality Manual and General Procedures of Quality

needed for the compliance of the stipulated in Quality Manual. o To implement the Quality System. o To conduct internal audit programs. o To elaborate guidelines and instructions necessary for the development

of assigned activities. o To review all documentation generated in the Company, related to the

Quality System.

o Responsible of establishing and implementing the calibration program of measuring instruments, managing the calibration and maintenance.

o To prevent the appearance of nonconformities. o To identify and record on the Nonconformity document any deficiencies

found on the Quality System.

o To initiate, recommend or provide solutions to solve deficiencies identified through the departments involved.

o To verify the implantation of the solutions adopted, and monitoring their

effectiveness. o Responsible for maintaining the archive of all documentation related to

the control and quality assurance. o Advising the other departments on matters related to Quality.

• Quality Control Department

The Responsible of The Quality Control develops the following functions:

o Elaboration of the Points of inspection programs in accordance with the design code, customer specification and / or the offer made.

o Performs final inspection of finished products.


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o Responsible for carrying out controls during manufacturing. o Controls and identifies nonconformities arising on the reception control

operations, as well as on the controls during the equipment manufacturing and the final product.

o Proposes corrective actions to deficiencies of Quality in the reception

control operation and during the manufacturing process and final check to be put in practice and execution.

o Monitors compliance with the requirements of the Points Program

Inspection (PPI)) o Controls the execution of welds according to the welding dossier,

described in the design code. o Gathers the necessary information for sending the Construction

Manual.

Management Representative The General Direction of Proyser Caldereria S.A. designates as representative to the Head of Quality Department, delegating the responsibility for ensuring the establishment, implementation and maintenance of the processes needed for the Quality Management System. To inform the Direction of Proyser Caldereria SA about system performance and improvement needed. Ensure the promotion of awareness of customer requirements at all levels of the organization. Internal communication In Proyser Caldereria internal communication is a point of great importance as it is one of the main tools of motivation and involvement of workers, and that is why there are different means of internal communication between different organizational levels. This will represent and warrant the information to all staff in a fast, effective and efficient way.


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2.6. Management review The Quality Management System will be reviewed annually (or earlier if necessary) in order to adapt it to the possible developments of the system that would be made and ensure that consistently maintains its effectiveness and adaptation. With the information to carry out this revision, the results obtained are used in the different activities of the Quality System Control (Results of audits, corrective and preventive actions, fulfillment of objectives ...). The results are analyzed by each department to evaluate the necessity of improvement actions, changes, or allocate resources to achieve the objectives and commitments established by the Management and involved in the Quality Management System. The applicable reports of these revisions are archive by Quality department. “PGC Direction managing responsibility (PGC 03)”, defines the method to follow in making revisions to the Quality Management System.


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Section 3. Managing resources. Ed. 7 08/01/13 Pag.1 of 2

SECCION 3. MANAGING OF RESOURCES. In order to the Quality Management System works effectively and to satisfy the requirements of our customers, the Direction of Proyser Caldereria SA is committed of providing the necessary and appropriate resources to achieve them, in order to have a constantly improvement. 3.1. HUMANOS RESOURCES To manufacture quality products that satify the requirements of our clients as well as legal and regulatory requirements, Proyser Caldereria SA provides workers with training and sufficient to perform their jobs. The formation is applicable to all personnel of Proyser caldereria, S.A., and it is aimed to ensure that all workers related to quality are well qualified. The General Direction and the Responsible of each Department,(on his own initiative or as suggestion of his staff) propose the training of staff to the responsible of HR. The General Director elaborates and approves The Training Plan anually, so it is the responsible to select the right personnel for each workplace. In the case of technical modifications, the affected personnel will receive the appropriate training to those changes necessary to ensure optimum level of qualification of the workforce. 3.2. FACILITIES The Direction of Proyser Caldereria, S.A., through the commitment of resources is committed of providing the infrastructure to carry out the production process that ensures compliance of our products. Through the different departments proper maintenance of facilities and equipment is ensured, in order to assure developing of activities.


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Section 3. Managing resources Ed. 7 08/01/13 Pág. 2 of 2

3.3. WORK ENVIRONMENT To ensure compliance of our products the working environment is monitored and it is the adequate, avoiding situations that could damage components, facilities, finished goods, etc. The Head of the Workshop is responsible for monitoring the appropriate environmental conditions of the workshop. The responsible of the warehouse will be in charge of maintaining the conditions for proper conservation of both materials and finished products, so that quality does not suffer deterioration during storage. In the "PGC Resource Management" (PGC 04) is described in detail how the resource management of PROYSER CALDERERIA, S.A. is done.


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Section 4. Product process realization Ed.7 08/01/13 Pag.1 of 8

SECCION 4. PRODUCT PROCESS REALIZATION 4.1. THE PERFORMANCE OF THE PROCESSES

A production planning will be conducted in order to obtain a better management. It is described in "PGC 05: Production Planning" process. In this planning will be taken into account:

• The objectives and product requirements • The process to be followed • The documentation to be used • The necessary resources • Measuring and monitoring processes

4.2. CUSTOMER-RELATED PROCESSES 4.2.1 Determination of requirements related to the product. This section provides guidelines for the review and approval of the customer requirements. It is applicable to all departments of PROYSER CALDERERIA, S.A., and responsible for the management of purchase orders and all activities related to the provision of product. The responsibility of the orders revision is a function and will be in charge of the General Direction or Technical-Commercial Department, leaving that responsibility defined in Procedure created for this purpose. Once the Technical-Commercial department has received client request documents offer, check out these, who are checking all the requirements, technical, commercial and quality. If the identified above is done successfully, the Technical-Commercial department makes the offer to the customer (after consulting, if doubts, the various departments). In case of noncompliance, the General Direction or his delegate shall propose alternative solutions to the client through the Technical-Commercial Department. (in consultation with appropriate departments and customer if necessary). If the offer becomes Purchase Order, Technical-Commercial department will revise it, checking that fits supply and will be accepted by General Direction.


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Section 4. Product process realization. Ed. 7 08/01/13 Pag. 2 of 8

Will be checked that the data (when applicable) are correctly defined on:

a) Price b) Delivery deadline c) Method of payment d) Defining metallurgy e) Definition of codes, specifications and regulations. f) Defining applicable standards.

4.2.2 Review of requirements related to the product Technical-Commercial department will find out that the requirements of the customer, transportation, delivery, etc., can be complied by PROYSER CALDERERIA, S.A. If there are changes of the order, will evidence on the record (attached to the original) or on the record telephone (in case of the orders placed through this way). 4.2.3. Customer Communication. The communication with the client is by using habitual direct communication, such as telephone, fax, postal, and Internet. A detailed description in the "PGC Management of Customer-Related Processes" (PGC 06) of the activities is described in this paragraph. 4.3. TECHNICAL DOCUMENTS When the realization of design documents to PROYSER CALDERERIA, S.A. is required, the Technical Office is in charge of doing. In the case of calculations computer programs are used, previously contrasted, by which valid results are obtained for its design, or calculation developed by personnel of the Technical office is used. All design documents will be approved by the Director of Production or by the person in charge before their use. The realization of design processes are verified in order to:

• To ensure the data or design bases were entered. Also appropriate quality requirements.

• To ensure that the entire process was carried out taking into account the applicable requirements:

All design modifications may be necessary due to:

• Customer Request • Modification codes or applicable norms.


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The changes are well documented, for which a new review of documents affected by the documentation will be issued. The process of elaboration of the change, its revision and subsequent approval is under the same control measures of the original design. The documentation concerning to design includes not only the final design documents (drawings, specifications ...) but also calculation and initial baseline data that supports the realization of the design. This section is developed in the "General Procedure Quality Production of technical documents (PGC 07). 4.4. PURCHASES Process and purchasing information. This section is intended to describe the methods used by PROYSER CALDERERIA, S.A. to assure that:

a) Orders incorporate all the technical, regulatory, legal, term, etc. requirements. Which are applicable to what has been required and define as unequivocally manner.

b) Acquired satisfies the requirements. c) Suppliers are evaluated.

This section is applicable to the purchasing process of materials, components, equipment and services that significantly affect the quality of the product and / or services provided by PROYSER CALDERERIA, S.A. Purchasing Department is responsible for:

• Submit of the orders and its delivery to suppliers. • Communication to the suppliers of nonconformities with sending notifications to

the supplier rejection / return of materials Quality Department. • To evaluate suppliers and transmit to the Department of Quality results. • Submit and approval of the list of approved suppliers. • Make the purchases order to suppliers.

The quality department will review purchase orders related to testing and measurement devices subjected to subsequent calibration.


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Quality Control is responsible for:

• To check the techniques and quality of products or raw materials characteristics. • Submit of nonconformities parts. • To keep material to its decision of acceptance or rejection.

In purchasing management PGC (PGC 08) is described in detail how this activity is managed. In the PGC 09 is described the performance of evaluation and monitoring of suppliers. Verification of purchased products The Quality System, with the cooperation of purchase department, will decide the qualified supplier, the inspections in the facilities and the requirements. These tests may also be performed in Proyser Caldereria S.A. facilities, If agreed with the supplier by the Quality Department and Purchase Department. In the PGC 14 is described as it is carried out the control products purchased from its reception. 4.5 Production and service provision.

Operation Control

In order that the operations of production and services were adequately supervised, there are different documents in the Quality Management System with the necessary information. It should be noted work instructions or other documents containing details and / or specifications necessary to ensure compliance of processes and products.

Likewise in order that the operations are conducted and adequately supervised, there is available equipment to perform measurements and monitoring results.

So, that operations are carried out correctly, the equipment and facilities must operate properly. Therefore, the maintainer is responsible for its proper functioning. (corrective and / or preventive depending on the case) , so that, facilities and equipment are always available if needed.

Once production processes have been completed and sent, are subjected to a final inspection, before being sent. In order to check its compliance with the requirements, statutory and regulatory.

Described in detail in the "PGC for managing production processes and benefit service (PGC-10)


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There are among manufacturing processes PROYSER CALDERERÍA, S.A., special processes, in which the results cannot be guaranteed by the usual methods.

PROYSER CALDERERÍA, S.A. recognizes welding as a special manufacturing procedures.

For these processes Proyser caldereria SA has qualified personnel for a proper execution.

The control to be held in these processes will be defined in the Customer's specifications and applicable legal standards.

Validation of processes for production and service provision.

Proyser validates equipment manufactured by nondestructive testing made on welds and pneumatic and hydraulic final tests, performed before delivering to the customer. All tests are reflected in the PPI for each team.

Product identification and traceability

In order to know the materials / components from which finished products and its history can be reconstructed if necessary, the identification and traceability of the different components and their relationship with her finished product are performed.

Applicable to all finished and hemi-finished products in PROYSER CALDERERIA, S.A., s well as certain components to be used in the manufacturing process.

The “PGC Monitoring Product (PGC 14)” defines the process for product traceability, taking into consideration the nature of the product, the processes and steps performed.

Also documents and records system are identified and the necessary data for the proper and adequate traceability. Customer property In the case that our clients provide us information necessary for the manufacture of the products ordered. This information is used confidentially by PROYSER CALDERERIA, S.A.

If our customers provide any component to us, this will be treated just as any other component that directly manage PROYSER CALDERERIA, S.A., being monitored, inspected, and manipulated so that it does not deteriorate, and being available for use at the time it is required.


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Preservation of product The processes of handling, storage, packaging, preservation and delivery apply to the final product and all its component parts. This section applies to raw materials, auxiliary materials, materials in process and finished products until its delivery to the customer Will ensure that handling methods are the adequate to prevent deterioration of the product during handling and internal transport. The head of the workshop will take into account in the product to be manufactured:

a) The handling requirements for moving and transporting the finished product to avoid damage caused by wrong handling.

b) Need for marking and / or labeling the finished product and the same requirements for preservation during the time required and to allow later installation.

c) Requirements involving special storage conditions to avoid corrocion, dirt, oxidation, deformation, etc.. of the finished product.

The warehouse chef is responsible for:

• The location of the raw material, finished components in the stock or in the zones assigned to each material, component or product, according to the instructions of handling and storage.

• The preparation of products for transport

The transportation staff is responsible for:

• Keeping manufacturing marks on the different components or products and making handling operations according to the instructions of the technical office.

Quality Control is responsible of supervising the accomplishment exposed previously and to apply the final inspection Once the materials have been received with satisfactory results, located in the warehouse, taking into account: nature of the material, dimensions, shapes, etc..


QUALITY MANUAL


For delivering material, necessary means will be established for the protection of the quality after final inspection and testing, so, by the time of delivering the product to the customer, quality remains intact. In the specific procedures are detailed how these activities are carried out. 4.6. CONTROL OF MONITORING AND MEASURING DEVICES The Quality Department is responsible on order to the devices inspection, measurement and testing were correctly calibrated and in proper conditions. The calibration period will be defined based on:

• Manufacturer's recommendations.

• Terms and extent of use.

• Features precision of the device.

• Experience of existing devices.

The choice of a control means is conditioned by the nature of the feature control and the required accuracy in measurement. The supervision will be in charge of the Quality Department. The control of the means of control involves the identification of these, as well as verification and / or calibration and / or maintenance performed with a prescribed frequency for each medium. The control means used for these operations are recognized by national official organisms. Each user must be able to visually ensure the validity of the control means used. In detail this activity is described in PGC 11 Procedure. 4.7 ANNEX Schematically the processes performed in PROYSER CALDERERIA, S.A., is reflected in the following flow diagram:

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PROYSER CALDERERIA, S.A. QUALITY MANUAL

Section 4: Product Process Realization Ed 7 08/01/13 Pag 8 of 8


QUALITY MANUAL

Annex I. Definitions. Ed. 7 08/01/2013 Pág. 1 of 2

ANNEX I: DEFINITIONS Preventive Action: Action taken to eliminate the cause of an existing potential nonconformity or other undesirable potential situation.

Corrective Action: Action taken to eliminate the causes of an existing nonconformity or other undesirable situation.

Auditor: person who carries out an audit.

Audit: Systematic, independent and documented process for obtaining evidence and evaluating it objectively to determine the extension of the process.

Quality: Set of characteristics inherent to the product, system or process to satisfy the requirements of customers and other .

Client: organization or person that receives a product.

Compliance: Compliance with a requirement.

Default: Failure of a requirement related to an intended use.

Document: information or support means.

Effectiveness: extension in which planned activities are realized and the best result is achieved.

Efficiency: relationship between the results achieved and the resources used.

Objective evidence: data supporting evidence of something.

Quality management: coordinated activities to direct and control an organization regarding to quality activities.

Quality manual: Document describing the management system of an organization's quality.

Measurement: set of operations that are aimed for determining a value of a quantity.

Improving quality: Part of quality management focused on improving its effectiveness and efficiency. Objective quality: something ambitious, or aimed for, related to quality. Organization: Group of people and facilities with a clear definition of responsibilities, authorities and relations.


QUALITY MANUAL

Annex I. Definitions. Ed. 7 08/01/2013 Pág. 2 of 2

Interested part: Person with an interest, or a group that has a shared interest in the success of the organization. Quality plan: A document describing elements of the quality management and resources that applies to a specific case. Quality Planning: part focused on the objectives of the quality and specification of business processes and resources needed to meet objectives. Quality policy: Overall intentions and direction of an organization related to quality formally expressed by the General Direction. Procedures: It specifies how to carry out an activity or process. Process: result of a system of activities that uses resources to transform inputs into outputs. Product: result of a process Revision: activity undertaken to ensure continued compliance, the adequacy and effectiveness of the subject under review. Requirement: implied or obligatory established need. Customer Satisfaction: Customer feedback according to its needs and expectations. System: A set of related elements that act between them. System of quality management: the political system to establish the quality and objectives. Supplier: company or phisical person that supply a product. Trazability: capacity to follow up a line of production, aplication o location.


QUALITY MANUAL

Annex II. List of procedures. Ed. 7 08/01/2013 Pág. 1 of 1

Apendix II. List of procedures

PGC-01: Quality General Procedure for Document management.

PGC 02: Quality General Procedure for record management.

PGC 03: Quality General Procedure of the Management responsibilities of the General Direction.

PGC 04: Quality General Procedure for Resources Management

PGC 05: Quality General Procedure of Production Planning

PGC 06: Quality General Procedure for Management Processes Associated with customers

PGC 07: Quality General Procedure for the elaboration of technical documents

PGC 08: Quality General Procedure for Purchasing Management .

PGC 09: Quality General Procedure for Quality Assessment Providers.

PGC 10: Quality General Procedure for Management Production processes and customer service delivery.

PGC 11: Quality General Procedures of calibration.

PGC 12: Quality General Procedure for measuring customer satisfaction.

PGC 13: Quality General Procedure for internal audits.

PGC 14: Quality General Procedures for product monitoring.

PGC 15: Quality General Procedure for process monitoring.

PGC 16: Quality General Procedure of management of non-conforming product.

PGC 17:Quality General Procedure for managing corrective and preventive actions.