CRM 1204CREW RESOURCE MANAGEMENT

Presentation 8: Crew Personality

1Presented by Mohd Amirul for AMC

Learning Outcomes• At the end of this lecture, student should be

able to:– Realize the importance of having good personality

as flight crews.– Aware of the bad impacts of hazardous attitudes

in flight operation and how to overcame them.

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Outline for the Presentation

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• Introduction• Personality– Definition of Personality– Importance of Crew Personality– Aircrew Personality

• Attitude– Definition of Attitude– Hazardous Attitudes– Antidote to Hazardous Attitudes

Personality Trait TestEveryone cannot build a successful career in aviation. To see howsuited you are for these jobs, please rate yourself on a scale of 1 to 5 in following personality traits. 1 means minimum presenceand 5 means maximum presence of a trait in your personality.

1. Ability to handle crisis/tough situations with commonsense2. Friendliness and kind nature towards unknown people3. Physical stamina4. Proportionate figure with good body language5. Communication skills and voice quality

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• Score Inference:

5-10: Aviation is not your calling!

11-17: You are good. Get in to get better.

18 and above: This is what you are made for. Take off!

Cont.

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Introduction

• People differ from each other in fundamental ways, including their thoughts and feelings, their wants and beliefs, their words, their values, and their talents.

• People are born with different personalities, and that these differences are central to nearly every aspect of their lives

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Definition of Personality

• Personality is the combination of personal traits and characteristics of individual that are set at a very early age and extremely resistant to change.

• Personality distinguishes one person from the other.• Personality also determine what a person will do in a

given situation. • In short word, personality is your unique personal

style.• In aviation, bad personality can be one of the many

factors in the chain of events which lead to accident.

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Cont.

According to American Psychiatric Association,1980

Personality is defined as “the characteristic way in which a person thinks, feels and behaves; the fix pattern of behavior that each person evolves, both consciously and unconsciously, as the style of life or way of being in adapting to the environment”

8Presented by Mohd Amirul for AMC

Importance of Crew Personality

• The aviation scenario encompasses many demanding and challenging situations in the air and/or the ground.

• The personality of the aircrew is likely to have its own impact on tackling or approaching those demanding situations.

• Hence, knowledge about the aircrew’s personality and its influence on flying performance has an important bearing on flight safety.

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Aircrew Personality• Assertive– An assertive aircrew is not afraid to ask questions– Always has initiative to get things done.

• Extrovert – Extrovert means an outgoing and socially confident

person.

• Highly Focus– People with high focus can dominate situations, they feel

able to influence the world and control events.

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• Highly Motivated– Highly motivated people can accomplish much more– Managers usually try to improve morale and motivation to

maximize company performances.

• Anxiety – Feeling of being anxious.– Moderate levels improve performance, high levels lead to

more errors

Cont.

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ATTITUDE

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Definition of Attitude

• Attitude is a personal motivational tendency to respond to persons, situations or events.

• Attitude: a settled way of thinking or feeling.

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Hazardous Attitudes

1. Anti-Authority - No one tells me what to do!

2. Impulsiveness - Do something quickly3. Invulnerability - It won’t happen to me

4. Macho - I can do it!5. Resignation - What’s the use

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Hazardous Attitudes

• Anti-Authority - No one tells me what to do!– Found in people who do not like anyone telling

them what to do.

• Impulsiveness - Do something quickly– Found in people who frequently feel the need to

do something immediately.– Do not stop to think about what to do, do not

choose the best alternative.

Presented by Mohd Amirul for AMC

Hazardous Attitudes

• Invulnerability - It won’t happen to me– Found in people that feel accidents happen to others,

but never to them.– Never really feel that they will be involved.– Aircrew who think this way a more likely to take

chances and increase risk.• Macho - I can do it!– Always trying to prove that they are better than

anyone else.– Also like to take risks in order to impress others.

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Hazardous Attitudes

• Resignation - What’s the use– Found in people that do not see themselves able

to make a great deal of difference in what happens to the situation.

– When things go well, they consider as good-luck.– When things go-bad, they consider as bad-luck.– Also they will leave the action to others, for better

or worse.

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Antidote to Hazardous attitude

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Conclusion

• Hazardous attitude might lead to bad or impulsive decisions. We all should objectively assess our own characters and recognize the situations where these hazardous attitudes occur in our own personalities.

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Key Points

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1. Definition of Personality2. Importance of Crew Personality3. Aircrew Personality4. Definition of Attitude5. Hazardous Attitude6. Antidote to Hazardous Attitude

End of Presentation #8Q/A session

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