Corporate servicesCredit management, debt recovery, credit control and receivables reviews

Hilton-BairdCollection Services

Hilton-Baird’s debt recovery service is a resource we value highly. By instructing them to recover aged debts we’ve been

unable to collect in-house on an ongoing basis, we can focus on the rest of our ledger in the knowledge our invoices are in safe hands. The team at Hilton-Baird are extremely professional and

continue to exceed our expectations.

Natalie Blofield, Credit Control Manager, Iris Software Limited

Hilton-Baird Collection Services is an experienced and FCA-authorised commercial debt collection agency with a proven track record in delivering results for the UK’s corporate market.

Voted Third Party Debt Collection Team of the Year at the CICM British Credit Awards in 2019 and 2018, we have been providing tailored and award-winning debt recovery and credit control solutions since 2001.

The experience gained in this time across a wide range of sectors has enabled us to develop a complete debt and credit management service, including receivables management, credit control and debt recovery (both pre-legal & legal).

Tenacious, meticulous and thoroughly professional in our approach, our service is second-to-none and we’re intent on bringing positive results to even the most challenging situations.

Award-winning debt collection agency

Established in 2001

Authorised and regulated by the Financial Conduct Authority

Members of the Credit Services Association

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Ideal partner

ServicesDebt recovery

Pre–legal collections are the quickest form of debt recovery. The personal contact made with the debtor is critical to success and we use all our experience to obtain payment or negotiate as soon as possible.

Contact letters are sent within 24 hours, followed by telephone contact. As a result, if we do not immediately recover the debt, we can quickly identify and resolve disputes accordingly. Our experience means we can judge the most effective course of action for recovery and only refer to legal as a last resort.

Legal recoveries

In the event you do need to take legal action, we will be there to assist and advise you throughout this process. Our legal recoveries team offers sound, practical advice and will not baffle you with legal jargon.

With the comfort of a fixed, upfront fee you will know immediately how much and how long this course of action will take. We will represent you throughout the relevant legal stages, up to and including judgment and enforcement.

Receivables management

Our experienced team is able to conduct a comprehensive review of your order-to-collections processes, policies and systems to assist with maximising your cash flow.

This analysis will enable you to gain a clear picture of your receivables management performance as well as providing expert recommendations for improvement, benchmarked to industry best practice.

If short-term resource is an immediate issue, our extensive experience in credit control can assist in recovering any particularly aged debts or provide an interim confidential credit control service, if required.

Confidential credit control

Whether to improve results or overcome resource shortfalls, our confidential credit control service dedicates time, attention and expertise to optimise the performance of your credit management.

By tailoring a service offering to your requirements – whether we manage your entire ledger or focus on a specific part of it – we’ll give you back the time and resource to focus on growing your business.

Trace and investigations

A fully serviced in-house team that deals with all absconding debtors and pre-sue reporting. In addition, we can provide investigation assistance in the form of site or home visits for debtors when required.

BNP Paribas Leasing Solutions have worked with Hilton-Baird Collection Services for over 5 years now and would certainly

recommend them. They have good compliance policies, are very professional and deliver on all our needs.

Diane Parsons, Recoveries Manager, BNP Paribas Leasing Solutions

“A platform to move our business forward”Hilton-Baird Collection Services was instructed to conduct a full receivables management review of a leading supplier of personalised school uniform after concerns were raised about the volume of aged debt on their sales ledger.

By performing a comprehensive review of their receivables management processes our team uncovered a number of issues, including significant delays in getting invoices to customers and the fact 54% of the £1.47 million ledger was more than 45 days beyond agreed terms.

As well as providing support and training to their existing team to overcome the issues raised, Hilton-Baird was subsequently engaged on an outsourced basis to provide a confidential credit control service in order to improve their sales ledger position as soon as possible.

The ledger consisted of more than 3,000 debtors with an average invoice value of just £443, but we were able to successfully recover £454,000 of the aged debt within just 45 days of instruction and £644,279 in the three months we provided the service.

Now, confident that their ledger is in better shape and the processes are in place to support their efforts, the client has taken their credit control function back in-house with a glowing endorsement of Hilton-Baird’s services from their Finance Manager:

“Please pass on our thanks to all the team involved. They have put us in a much stronger position and have given us a platform to enable us to move our business forward.”

Flexible

At Hilton-Baird, we believe it’s important that we provide a service that breeds trust and reaps rewards for our clients. Our flexible collections pricing means we work with you to agree the

right charging structure. This approach ensures we’re fully committed to bringing the desired results for our clients,

always striving to maximise the recovery.

Personal

With a dedicated point of contact we encourage

personal interaction as much as possible, so reviews either by

telephone or in person are welcomed and facilitated when required. Further, all of your management

information and reporting requirements are available 24/7 via our Client Zone,

with the format and frequency tailored to your individual requirements.

Transparent

Our bespoke collections platform allows us to

deliver tailored reporting to meet your needs. Depending on your preference, we can

provide scheduled debtor reports, supply them on an ad hoc basis or

use a hybrid of the two. Our system also has the flexibility to mirror your internal system codes to act as an extension of

your own systems.

Our personal approach means we take the time to listen to and understand our clients’ circumstances before getting to work on exceeding their expectations.

We believe in continuity when partnering with you, and where possible you will have your own designated expert or team who will manage your account all the way through the recoveries cycle, including litigation if required.

Central to ensuring that we recover the money you are owed is our belief in maximising the amount of contact time

our collections advisors have on the telephone with your customers.

We achieve this through continuous investment to make our processes as efficient as possible, as well as experienced office administrators behind the scenes to support our collections advisors.

Tenacity is the key, employing an understanding but nonetheless rigorous approach which is sympathetic to your customers’ circumstances whilst securing the outstanding payments.

Provider of choice

A wealth of expertiseWith extensive experience in the commercial debt recovery arena, we are employed by some of the world’s biggest companies to improve and add value to their credit management performance.

In addition to a number of high-profile award wins, our membership of the Credit Services Association and full authorisation from the Financial Conduct Authority demonstrates the quality and professionalism of our work.

Victoria Herd FCICM (Grad), DirectorA Fellow and Advisory & Executive Board member of the Chartered Institute of Credit Management, Victoria provides expert receivables management support to our corporate and banking clients. In addition to a decade leading credit departments at businesses across various sectors, Victoria also spent six years at Deloitte, where she helped clients to optimise their receivables management functions.

Alex Hilton-Baird, Managing DirectorAlex plays an integral role in the direction of the business he set up in 2001. His expertise within the debt recovery arena is unrivalled and his knowledge and passion for the values of the company ensures that an increasing number of businesses source Hilton-Baird’s assistance with their credit management needs.

Ian Tramaseur, DirectorIan provides outstanding operational expertise to ensure our clients are benefiting from the best service possible. Whilst managing the business’s day-to-day activity, he has been instrumental in developing and launching both our collections system and Client Zone, which provides 24/7 updates to our clients on the status of their debts. He is also qualified to Certified Forensic Investigation Practitioner standard.

Enquire today

Whether you need help collecting aged and disputed debt or you’re looking for ways to make your order-to-collections process more efficient, we have the services and expertise that makes us your ideal partner. To discuss your requirements, contact us on 0800 9774848 or email collections@hiltonbaird.co.uk.

Meet the team

0800 9774848collections@hiltonbaird.co.ukwww.hiltonbairdcollections.co.uk

Hilton-BairdCollection Services