Creativity and Problem Solving Skills “The enterprise that does not innovate inevitably ages & declines.

And in a period of rapid change such as the present, an entrepreneurial period, the decline will be fast” Peter Drucker

100% HRDF CLAIMABLE

20-21 December 2010 * Royale Bintang, Kuala Lumpur.

INTRODUCTION

The easiest & fastest way for you to earn respect & credibility at the workplace is to be able to solve problems.

In these challenging & chaotic times, more than ever, you need to be the #1 Solution Provider in your company - to be able to solve problems easily, with

confidence & with clarity.

This course has been specially restructured to include an intense session to enable you to break out of your comfort zones & think creatively. It is better you face the pressure & stress in the training room than out there in the brutal business environment & cut throat market place. Once you can face the pressure in the training room you are ready to tackle any obstacles, challenges & stress in the real world.

The only difference between creative & uncreative people is self-perception. Creative people see themselves as creative & give themselves the freedom to create. Uncreative people do not think about creativity & do not give themselves the opportunity to create anything new.

Sometimes it is just a matter of setting aside the time needed to take a step back & allow yourself to think if there is a better way of doing something. Another critical mindset change is to consider problems as opportunities for improvement. While this is something of a cliché, it is true. Whenever you solve a problem, you have a better product or service to offer afterwards.

The tools that you will be taught in this training program can help you to become more creative, think laterally & come up with more desirable solutions. The focus here will be on 3 main models - CREATIVITY, LATERAL THINKING & PROBLEM SOLVING. They are designed to help you devise creative & imaginative solutions to problems & help you to spot opportunities that you might otherwise miss. Many of the techniques we introduce here have been used by great thinkers to drive their creativity, innovativeness & problem solving abilities.

WHAT IS SO UNIQUE ABOUT THIS PROGRAM?

Would you like to learn to handle work problems confidently, with minimum supervision & quick to generate practical solutions easily when problems arise?

Would you like to be able to think laterally, come out with creative approaches, be flexible & proactive instantly?

Would you like to learn to prevent fire fighting? Are you looking for ways to be more solution focused in general? Would you like to learn the secrets to be able to come out with ideas that give you

results in day-to-day business situations?

If you answer YES, then this course is for you! At last, a course that is dynamic, transformational & inspiring taking you to a higher level of creativity, with strategies & techniques to overcome daily problems at the workplace.

Discover innovative & creative breakthroughs in work & business!

LEARNING OUTCOMES

This program provides you with the opportunity to practice techniques taught:

Now you can acquire skills & techniques to produce creative & innovative ideas How you can eliminate all 10 barriers & blocks to creativity Master the secret of stepping out of your normal set patterns of thinking - learn to be

more proactive, effective & results oriented Learn how to get out of comfort zone, take initiative & be more flexible when handling

situations at the workplace or when confronted with problems Practice the “challenge” technique to make improvements or to change things for

greater productivity & better results Harvest the results of your creative thinking in order to increase the output, spell out

useful new ideas & design ways forward Proven creative & systematic techniques for critical thinking, identifying root causes &

making decisions rationally Announcing the tools that utilize both left & right brains ie critical & accurate thinking

combined with creative vision to think outside the box Discover lateral thinking tools & techniques to generate ideas, alternatives & solutions,

fast Save money, time & resources by applying specific techniques to make the output

practical, easy to implement, profitable & valuable

Our program is a combination of expert input, activity-oriented learning, innovative

activities, team games, role play, video clips, pictograms, brainstorming sessions, stimulating exercises, successful strategies, powerful visualizations, creative music, “case studies” of creative thinking & innovation for interactive & high impact learning. Use a problem from work as a practical & real life case study so you can learn from your experience.

COURSE OUTLINE FOR DAY 1

9.00 am CREATIVE PROBLEM SOLVING PROCESS (CPS) Recognition: What is it? (storing & retrieving) Concepts: Putting things into groups (recognizing & linking - springboard for new ideas) Possibilities: What could it be? (put forward a possibility when we cannot see clearly) Judgment: Does this match? (operation of human thinking - matching & fitting) Analysis: What are the parts? (break down complicated situations into smaller sections) Comparison & Choice: What is different & what is the same Analyzing The Environment & Recognizing & Identifying A Problem Or Opportunity Generating Alternatives, Implementing The Solutions & Controlling The Results Incorporating CPS Techniques & Design A Way Forward

DESIGN: HOW DO I DESIGN THIS? Putting things together. What are you trying to achieve? What are the factors or constraints? What materials or ingredients are available? Draw the CPS Model. Make a Poster 10.00 am Morning Break 10.20 am TECHNIQUES FOR IDENTIFYING PROBLEMS Why-Why Diagram This technique helps problem solvers explore many more possible causes & relate them to the overall problem rather than focusing on a single narrow cause. The why-why diagrams leads to a more thorough analysis Picture Stimulation Drawing pictures seem to aid the creative process as it activates your creative right brain. This technique aims to provide ideas for brainstorming a problem from the viewing of one or more pictures. Excellent for getting to new ideas that wouldn’t be spawned by your normal idea generation processes What Patterns Exist? Look at the available information. Do you see any patterns or relationships, causal or otherwise? Draw a diagram showing the interconnections among the facts you have uncovered Camelot Create a benchmark - compare against ideal or others

Listing Complaints & Bouncing Off Some One - A Fresh Eye Complaints are excellent sources of identifying your problems. Bouncing ideas off a colleague or friend or someone unrelated to your business is also an excellent way to get a fresh perspective & new insights Team Project: 5 Excellent Techniques To Help You Identify, Pinpoint & Confirm Problem Areas & Where The Problems Are Coming From 10.00 am Morning Break 2.00 pm INDIVIDUAL TECHNIQUES FOR GENERATING ALTERNATIVES Brainstorming Techniques - Different Points of Views Generating many radical & useful ideas. Brainstorming is a useful & popular tool that you can use to develop highly creative solutions to a problem Attribute Listing List all the attributes or qualities of a problem or object (or service or process or product). Then systematically analyze each attribute or group of attributes & attempt to change it in as many ways as possible Back to the Customer Identify the various issues that relates to your customers in terms of product, price, promotion, distribution, target market & customer experience. Write the related issues you should consider in going “back to the customer” to solve your problem. This means that you would identify issues for each of the 6 marketing mix factors related to the problem. Then identify solutions for each of these issues SCAMPER SCAMPER is a checklist that helps you to think of changes you can make to an existing product to create a new one. You can use these changes either as direct suggestions or as starting points for lateral thinking. Morphological Analysis It involves a matrix on a two-dimensional axis, the vertical axis might list particular characteristics, adjectives, adverbs, prepositions etc. On the horizontal axis would appear another set of objectives, characteristics, factors, adjectives, adverbs, verbs & so on. The purpose of the analysis is to force one set of characteristics & words against another to create new ideas, not unlike what occurs with SCAMPER. The advantage of morphological analysis is that numerous ideas can be generated in a short period Individual Exercise: Select Your Technique - Analysis, Evaluation & Presentation 3.00 pm Afternoon Break 3.20 pm GROUP TECHNIQUES FOR GENERATING ALTERNATIVES

Lotus Blossom Technique Draw upon the metaphor of a lotus blossom where the central idea, problem, issue or technology - written in centre of diagram. Then brainstorm related ideas, issues, solutions, applications etc. Written in surrounding 8 cells where each of these 8 ideas become the centre of a new lotus blossom. The resulting ideas, solutions etc are discussed & evaluated Scenario Planning This involves analyzing information, thinking about what this information means & then writing scenarios which describes an organization’s, a company’s, a product’s or an individual’s potential future. After the scenarios are written then the most important part of this exercise begins with identifying internal strengths & weaknesses relative to the scenarios envisioned and the external threats & opportunities that may result form these scenarios. Next strategies must be formulated to utilize strengths to overcome weaknesses, mitigate threats & to take advantage of the opportunities revealed in these scenarios. Storyboarding Storyboarding is creating a story on boards. You take your thoughts & those of others & spread them on a large work surface as you work on a project or attempt to solve a problem. When you put your ideas on storyboards you begin to see inter connections - you see how one idea related to another, how all the pieces fit together. Group Projects - Brainstorming, Discussion & Presentation 4.00 pm Afternoon Break EVALUATING CHOICES, CHOOSING AMONG ALTERNATIVES (DECISION MAKING) & IMPLEMENTING THE SOLUTIONS Analyze & create solutions to difficult situations Underlying factors for making sound decisions 2 techniques to consider when making decision Action plan, contingency plan & follow up 6 Techniques: Cost-Benefit analysis, Grid Analysis, Decision Tree, DOT Voting, HOW-HOW Diagram, Be A Warrior In Selling Your Ideas “Increasingly the new core competency is creativity. Ultimately, innovation is about continually pushing back the boundaries of what is possible” Michael Mandel, Business Week

COURSE OUTLINE FOR DAY 2 9.00 am WHY CREATIVITY & INNOVATION? LIGHT AT THE END OF THE TUNNEL! What is creative thinking Why creative thinking? Why innovation? What is innovation? Case Study in the form of a Video Clip

HOW TO BE MORE CREATIVE Essential ingredients of innovation & creativity Discover the 12 barriers to creativity - learning how to overcome them Using right brain activities such as pictures, music, movement Visualization, pictures & music to tap into the creative right brain Experiential Activity: Visualization & Creative Music Session 10.00 am Morning Break 10.20 am CREATIVITY PROCESS, APPLICATION & ACTIVITIES 12 Idea Generating Questions to Spur the Imagination The key to spurring the imagination is to learn to think both fluidly - generating a quantity of ideas flexibly - generating unconventional ideas 8 Steps Towards Stimulating A Creative Environment Creating an environment in which creativity can flourish Giving people the freedom to create things 8 Steps to Develop Creative Thinking Skills Starting from Step 1: “Is there a Better Way?” to Step 8: “Helicopter Skills” Ready To Use Creative Platforms: Challenge Assumption, Questioning, Provocation, Reversal/ Opposite Thinking, Absence Thinking, Fantasy/Visioning, Visualization Interesting & stimulating activities to stimulate your creativity. Awaken the immense creativity in you. After you have removed the barriers to creativity & understand the various creativity tools, you are ready to apply your own creativity. Here, you will work on the challenges in your own organization. Bring your work problems or marketing/ business /office projects with you, you are going to produce actual creative ideas you can use back in your office. Creative Video Clips Creativity & Mind Power Games to Stimulate Thinking & Innovation 1.00 pm Lunch 2.00 pm THE CREATIVE GAME A learning game that is fun & specially designed to bring out the following qualities & expertise in you:

Creativity, brainstorming & problem solving skills Lateral thinking - thinking outside the box Innovation & innovativeness Conducting market research & being a market leader Determining what the customer wants

Debriefing & Time Out: Lessons Learnt that Can be Applied Back at Work

3.00 pm Afternoon Break 3.20 pm WHY LATERAL THINKING? Vertical vs lateral thinking Techniques that can be used Looking at problems from various angles Applications at the workplace

Put Into Practice: Master These 3 Key Techniques Well Provocation You begin by making deliberately stupid statements (Provocations), in which something you take for granted about the situation is not true. Statements need to be stupid to shock your minds out of existing ways of thinking. Once you have made a provocative statement, you then suspend judgment & use that statement to generate ideas. Provocations give you original starting points for creative thinking. Reversal is to deliberately think in the opposite direction or the exact reverse of the issue at hand Free Association - Random Word & Picture Association involves making a mental connection between 2 objects or ideas. It involves thinking of something near, similar to or in contrast to the object or idea in question. Much of creativity is about making associations Fantasy/ Visioning/ Wishful Thinking Let your imagination run wild - an effective way to tap into the creative right brain to come up with winning ideas. This technique may provide insights into how to solve the problem as creativity is stimulated HOW TO IMPLEMENT PARALLEL THINKING? The Six Thinking Hats Method - why thinking hats - white hat: information available and needed - red hat: intuition and feelings - black hat: cautions and downsides - yellow hats: benefits and values - green hat: creative ideas and alternatives - blue hat: managing the thinking process How To Use The Six Thinking Hats - single use of each hat - systematic use of the hats - four ways of using the hats - guidelines for sequence in using the hats Simulated Session: Which Hat Are You Wearing?

MIND MAP THE LESSONS FOR THE ENTIRE 2 DAYS WITH ALL THE STRATEGIES & TECHNIQUES! This technique is based on research findings showing that the brain works primarily with key concepts in an interrelated & integrated manner. Whereas traditional thinking opts for columns & rows, Buzan feels that “working out” from a core idea suits the brain’s thinking pattern better. The brain also needs a way to “slot in” ideas that are relevant to the core idea. REGISTER NOW Click on http://www.itrainingexpert.com/Registration/

Attend this course NOW to find out why hundreds of participants are giving rave reviews & excellent feedback

To provide a breakthrough program so powerful you can apply it to your work or business to massively increase bottom line, achieve the highest degree of success with creativity &

innovation, boost self image, master new skills, earn respect when you are able to solve problems readily & confidently, get the extra edge …

SATISFACTION GUARANTEED

RESOURCES & BONUSSES JUST FOR YOU You will get these bonuses & resources absolutely *FREE* when you sign-up. Resource #1: A comprehensive Training Manual with Workbook, Extra Learning Materials & Action Plans Resource #2: Certificate of Accomplishment Resource #3: Checklists of Techniques & Tactics Taught & Ready To Use Templates Free Bonus #1: An Audio CD by Julie Dittmar (USA) on Hypnotherapy for Inner Peace for Stress Control. Eliminate stress while you sleep! Free Bonus #2: Subliminal CD on Perfect Health by Silva Mind (USA) Without health, you will not be able to achieve all your goals and have the results desired. Free Bonus #3: Mind Movie created by Rachel Khor on 'The Beautiful Life" Free Bonus #4: Audie CD on Little Voice Management by Blair Singer (USA). Tips to control the subconscious mind and self sabotage Free Bonus #5: Video on Guided Meditation, Relaxation & Breathing

Free Bonus #6: Videos on EFT Techniques and 65 page step-by-step manual on EFT Free Bonus #7: Video on Laughter and Feel Good Session. If you cannot laugh or feel good due to stress, Just FAKE it! The video show you how. Free Bonus #8: Ebook written by Rachel Khor on 'How to Stay Positive 24/7', 'Anger Management' and 'Grief Management' Free Bonus #9: After the training is over, another 6 months of free advice, counselling and follow up by Rachel Khor for participants by phone and email. 3 Training Resources & 8 Bonuses absolutely *FREE* once you confirm for this training program. HURRY! Unbeatable offer & value!!! You always get more with us. REGISTER NOW Click on http://www.itrainingexpert.com/Registration/ WHY WE OFFER SUCH A GENEROUS GUARANTEE & BONUSES? You’d have to admit we are being extremely generous with this offer. You’re probably thinking there are some strings attached … or that perhaps we’ve made a tragic mistake & there’s an error somewhere … or that we’ve purposely left out the fine print. Not at all! We are being generous with this guarantee & all the FREE bonuses because we know the true power of our training strategies & techniques. We know that when you correctly apply them in the real world, there’ll be absolutely no chance you won’t achieve success. With our 18 years of hands-on, rock solid training experience, our Principal Trainer & Associate Trainers knows that you will get the measurable results & sales success desired. Just check out these amazing results: TESTIMONIALS “Her ideas can bring unlimited income & positive results. The mind mastery techniques were simply awesome & eye opening !!!” BSN “Rachel is a most creative, dynamic & charismatic trainer with lots of new, fresh ideas all the time. She has such incredible rapport with us.” Petronas “Powerful tools to increase your market share & profits” White Horse Ceramics “Rachel is one of the most influential trainer. Her extensive experience, top notch certifications in all the disciplines that mattered, her immense knowledge & her training with some of the best world class trainers alive today has certainly earn her the right to be our trainer” MAA

“Rachel just does not merely teach us. She very clearly demonstrate the techniques & how the results can be achieved” WESTPORT TRAINING CONSULTANT RACHEL KHOR is the managing partner & seasoned trainer with more than 18 years experience in the training & consulting business. Prior to starting her own company she worked with the Singapore government & was the Conference Director of AIC, an international conference company listed on the London stock exchange & based in Australia. She is a Certified Instructor in Stress, EQ & EFT Trainer. She is also a Certified Instructor in Interaction Management, Social Styles & Feelings.In addition, she is also a Certified NLP Practitioner & is currently pursuing her Master Certification in NLP. She is also a PSMB Certified Trainer & she also has Certification in Hypnotherapy.

She is also trained in Accelerated Training Techniques which she is using in all her training courses today for the guaranteed, rapid & effective results required by today’s top corporations. She has honed & fine tuned her training skills & techniques over a period of 18 years of varied business experiences as well as running her own event management company. Over the last 18 years her company has organized close to 8000 conferences, workshops & seminars in Malaysia, Singapore, Indonesia, Thailand, Hong Kong & China reaching out to over 300,000 participants. She is also a Master Trainer in Mind Control & Mind Power, Edward De Bono’s Creativity & Lateral Thinking courses. She is also trained in the various areas of Leadership & Stephen Covey’s Habits of Highly Effective People. She is a keen practitioner of Mind Mapping & Mind Power strategies by Tony Buzan. She has conducted numerous workshops & seminars throughout Malaysia, Jakarta, Bangkok, Singapore & China. She received her training in USA, UK, Australia & Singapore. She uses all her training & knowledge in neuro linguistics programming (NLP), mind power, success principles, science of getting rich, psychology, human behavior analysis & enneagram, coaching, counseling & years of training to deliver the RESULTS DESIRED EVERY TIME. She is also backed by 18 years of top management corporate experience & exposure having worked for both public organizations as well as private companies in Australia, UK, Singapore, Indonesia, Thailand & Malaysia. Over a 12-year period, Rachel has trained, coached & counseled thousands of participants from various industries in both the public & private sectors to:

be creative & a solution provider at all times communicate in a manner that provides the results required improve productivity & profitability manage their emotions & be in control at all times continue to be effective even under high pressure & stress gear themselves up, be self motivated & be at peak performance when facing crisis &

tough times

Rachel is an extremely creative, dynamic, charismatic, humorous & versatile trainer who has fantastic rapport with the participants she trained with excellent communications skills. Due to this she always receives rave reviews & excellent ratings from the participants she trained. She achieves this by ensuring her training is relevant, highly interactive, exciting, stimulating & inspiring - made fresh with new ideas & concepts.

SATISFACTION GUARANTEED

Her Unique Selling Point is her creative approach to training & her ability to make the training unique, enjoyable yet rewarding & practical with easy to understand as well as easy to practice techniques, strategies & tactics. What she teaches can be immediately applied back at the office for immediate results. She mixes no nonsense pragmatic information with creative mind power & mindset changing strategies to make the course powerful & results oriented.

“Strategies that work, Solutions that matter, Results that last” make up key words which define Rachel’s dedication in her training programs.

Why are our Training Courses So Powerful ? It is the end result of years of tested, proven & improved strategies & tactics from many disciplines including sales & leadership training, creativity, problem solving, NLP, hypnotherapy, coaching, counseling, persuasion, psychology, emotional intelligence, cognitive science, behavioral analysis, personality profiling, emotional freedom technique & years of training experience. She is trained in & uses Accelerated Learning Techniques to get the results desired & to achieves the training objectives set for her training Her training style is always content rich combined with lots of strategies, tactics & techniques that are practical, powerful & mindset changing. Participants who have attended her programs are from a wide range of businesses, commercial sectors, public sectors & industries including … OUR CLIENTS include Kementerian Kewangan, Bank Negara Malaysia, Malaysian Reinsurance, Ambank Unit Trust, HSBC, Exim Bank, ADFIM, ERF, TPPT, Petronas Carigali, Petronas Holdings (Security), TNB, Texchem , Worldwide Holdings, Subang Medical Centre, Sunrise, MBF Cards, Dell, Mimos, Compaq, Sara Lee, White Horse Ceramic, V Source, Maxis, WPG International, Tencate, Sharp Roxy, Takeuzi, Formosa Prosonic, Pan Malaysia Pools, IOI, Jasa Kita, ACE Insurance, SIC, AIC, Totokiki, Kotak, Camcar Textron, Watta Battery, Malaysian Airport, Westport, Samsung, Global Bond, Saujana Resort, Agilent, Continental Sime Tyre, Ansell, Cam Precision, Kanzen, Tokio Marine Insurans, MERCK, EON Bank, Khazanah Nasional, Lembaga Tabung Haji, PNB, PUNB, RHB Bank, Maybank Group, CIMB Bank, Public Bank, Bank Pembangunan, HSBC, OCBC, ING, AIA, Perwira Affin Bank, Port of Tanjong Pelepas, Port Klang Authority, Bintulu Port, Petronas Group, Asean Bintulu Fertiliser, MTBE, BP Chemicals, Shell, Esso, Exxonmobil, Tioxide, Caltex, Castrol, Unilever, Sumitomo, LSG Skychefs, Kertih Terminals, Jooei Industry, Bandaraya Kuching, Southern Steel, Meiban, Philips, Labuan Authority, Superkad Services, BHP Steel, MAS, Diperdana Holdings, Star Cruises, Western Digital, MEMC Electronic, BCM Electronics, Federal Power, Hualon, Proton, Malaysia Milk etc

INVESTMENT RM1280 per person inclusive of full training, course manual & workbook, lunches, refreshments, Certificate of Accomplishment, checklists & action plans, all the bonuses mentioned above in the form of video clips, mind movies, subliminal CDs, audio CDs for your continuous education, follow up advice by emailing & telephone after the course is over For 2 or more participants the fee is RM1080 per person. For every 4 participants registered, the 5th person attends ABSOLUTELY FREE & will also receive all the free bonuses. This is a power-packed training organised by your preferred training partner...

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