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Creating a
RESUME
Resume Writing
Formatting Options & Examples
Adjective & Adverb List
Student Employment Services Appleton Campus – Room E135
(920) 735-JOBS (5627) (920) 231-JOBS (5267)
www.fvtc.edu/ses [email protected]
1
RESUME WRITING: Your Resume Goal, Purposes, and Needed Resources
Why are you writing a resume? Are you:
looking for your first job?
looking for a job in the same or a similar field?
looking for a job in a different field?
applying for a specific position, or sending resumes of general inquiry?
wanting to document all of your jobs, work-related experiences, and skills?
You need to have a clear picture of why you are writing your resume. If you aren’t certain of what you want, your uncertainty will be reflected in your resume. You get ONE chance to make an impression, whether good or bad. Therefore, you want that
impression to show focus and motivation. You will be much more successful in your job search if your goals are clear in your mind and on your resume.
What’s the purpose of developing a resume? The resume is a tool to market yourself so that you get the interview! It’s a formal, organized summary of your job and job-related experiences, education, and skills. This summary should celebrate you for the purpose of sparking employers’ interest so that
they will want to know more about you and call you for an interview.
As you are developing your resume, try to look at it from an employer's point of view. Ask yourself, “If I were an employer, would I want to interview me based on my resume?” By doing this, you will be more likely to include information in your resume
that will take you to the interview level. Your resume probably won’t lead to a job offer on its own, but you want it to open the door for dialogue and consideration by an
interested employer.
So what do you need to create your resume? A lot! You’ll need:
an accurate list of the jobs you’ve held and dates you’ve held them;
your employers’ names and addresses;
titles of your positions and descriptions of your responsibilities, work achievements,
special projects, and results;
your important and relevant educational and training data;
copies of school transcripts, certificates, licenses;
records of relevant conferences or seminars you’ve attended;
performance reviews from the jobs you’ve held;
letters of reference and appreciation from professional colleagues, clients, customers;
a list of action verbs that you can refer to when writing the Work Experience section;
samples of various resume types to assist you related to content and format.
With these assembled resources, you will be prepared for your resume writing task. You won’t necessarily use all of this information, but reviewing it and noting it will help you
make the many decisions that go into the creation of a resume.
2
RESUME WRITING:
Three Resume Formats to Consider
You have three resume formats to choose from.
There are reasons to use and not use each of these three formats. So consider your options before making your final decision.
1. Chronological resume format – This format is the traditional resume format and the most preferred format by human resource managers because it
connects job responsibility to job experience most directly. It is an excellent
format for job seekers who want to focus on their job histories. A chronological resume presents your education and work experience in a straightforward
manner, typically in reverse chronological order from the most recent to the least recent.
In the samples that follow, Elena Gonzalez’s and Sara K. Smith’s resumes are examples of a chronological resume format.
2. Functional (skills-oriented) resume format – This format allows you to
emphasize your strengths and minimize your flawed or absent employment
record. Recent graduates with little professional experience in their fields but with relevant academic work and training may want to consider this format. It
relies on grouping key skills and accomplishments into different categories to demonstrate your qualifications and expertise for a particular job. You should
know that some human resource managers prefer the chronological or combined format over the solely functional format because in a functional resume your
skills and achievements are not matched with specific job titles.
In the samples that follow, Sean Jones’ resume is an example of a functional resume format.
3. Combined (chronological and functional) resume format – This format
combines the chronological and functional (skills-oriented) formats. It is effective if you have at least some professional related experience in your field
of interest and want to feature your skills related to your stated objective. Here
your skills and accomplishments are in one section and work experience is in another, listed in reverse chronological order.
In the samples that follow, Ryan P. Williams’ resume is an example of a
combined resume format.
3
Elena Gonzalez 1234 First Avenue, Appleton, WI 54911
(920)555-5555 [email protected]
Objective A full-time Claims Cost Management Specialist position with Humana
processing claims, providing data analysis, and delivering exceptional customer service to increase business efficiency and customer satisfaction
Professional Skills
▪ Medical business accounting ▪ Employee training
▪ Customer service ▪ Data reporting and analyzing
▪ Claims processing ▪ Accounting software
▪ PC Microsoft Office XP operations ▪ Written communication
Education and Fox Valley Technical College Appleton, WI Training Accounting Associate Degree 5/2010 Phi Theta Kappa Academic Honors Society
Humana De Pere, WI
Medical Insurance Certificate 12/2009
Northeast Wisconsin Technical College Green Bay, WI Medical Business Specialist Certification 5/2008 Work Medical Services Assistant 5/2009 - Present Experience Davis Eye Clinic Green Bay, WI ▪ Perform patient customer service for 4 physicians related to office,
testing, and surgical appointments ▪ Maintain patient and insurance billing spreadsheet records ▪ Develop new clinic patient data spreadsheet to replace outdated tracking
system Retail Clerk 1/2007 – 4/2009 Sporting Goods, Inc. Appleton, WI ▪ Provided customer service to the general public in-store and by phone ▪ Managed cash sales, cashiering, and minor accounting duties ▪ Wrote weekly sales reports ▪ Worked within a sales team to schedule work and market sales on floor.
▪ Performed on-floor training for all new clerks Waitress 2/2005 – 1/2007 Joy’s Pizza and Family Restaurant Kimberly, WI ▪ Provided customer service related to ordering, servicing, and billing in an
80-customer restaurant with expansive take-out component ▪ Created and wrote procedures for take-out customer service ▪ Assisted in training of over 20 new waitresses
▪ Performed cashiering duties Volunteer Accountant and Tax Consultant 2009 – Present Experience Appleton Community Church Appleton, WI Professional Wisconsin Institute of Certified Public Accountants 2007 – Present Associations National Institute of Accountants 2007 – Present
Chronological Resume Format Example
4
Sara K. Smith
123 Pleasant Drive 920-555-5555 Home
Appleton, WI 54915 920-999-9999 Cell
Practical nurse with 6 years of CNA experience in multiple settings seeking a
practical nursing position in a northeastern Wisconsin medical clinic that emphasizes passionate quality
patient care and team work
Education
Fox Valley Technical College – Appleton, WI
Practical Nursing Technical Diploma Expected graduation: May 2012
Practical Nursing Clinical Experience
3/2012 – 5/2012 Waupaca Area Medical Clinic Waupaca, WI
Under supervision provided care for patients in family practice department
Assisted physicians through patient interviewing, assessment, and treatment
Entered patient related information on EPIC medical software system
1/2012 – 3/2012 Riverside Medical Center Waupaca, WI
Provided assistance to full-time staff in the Coronary Care Unit
Participated in a 4-member team
Maintained complete awareness of monitored patients
Did care, assessment, charting, and monitoring of IV fluids and medications
Relevant Work Experience
2/2010 – Present Resident Assistant, Valley VNA Neenah, WI
Assist elderly residents with personal care, meals, cleaning, and other personal needs
Function when needed as acting CNA manager for facility of 60 assisted living residents
Administer medications, injections, and process medication orders
2/2009 – 1/2010 Direct Support Provider, Clarity Care Oshkosh/Neenah, WI
Worked in 2 group homes and assisted residents with personal care and needs, including those
with brain injuries, autism, learning disabilities, and rehabilitation needs
Trained clients in appropriate behaviors and social skills in various community settings and took
them on outings
Administered medications
6/2006 – 2/2009 CNA, Clearview Long Term Care and Rehabilitation Juneau, WI
Assisted residents with activities of daily living (ADL), served meals, and helped with personal
needs
Assisted in transportation of residents to medical appointments, therapies, and personal
appointments
Chronological Resume Format Example
5
Sean M. Jones 222 E. Glory Rd., Appleton, WI 54911
(920) 999-2222
Employment Objective An automotive mechanic position involving testing and diagnosis of engine problems, parts
replacement, and repair for an auto dealership focused on providing superior customer service
Education
Fox Valley Technical College, Appleton, WI GPA: 3.50 Automotive Technology Associate Degree Expected: May 2011
ATCP Air Conditioning Certified
Professional Skills Technical
Interpret manuals, computer programs, and procedures provided by manufacturers in the service and repair of highly technical vehicles
Demonstrate technical abilities in the areas of electrical/electronic systems, automatic transmission/transaxle, manual drive train and axles, suspension and steering, brakes, heating and AC, and engine performance and repair
Diagnostic
Analyze vehicle problems by listening and testing to tell which vehicle parts need repair or replacement
Achieved competency in the operation of the chassis dynamometer for diagnosis of problems
Problem-solved FVTC drag car operational problems to achieve higher performance Safety
Use the safety procedures and practices in all phases of service and repair of machinery, test equipment, chemicals, and solvents
Computer and Communication
Test and diagnose vehicle operation using appropriate computer software
Produce quality written documents using Microsoft Word, Excel, and Access Customer Service
Demonstrate positive and professional communication skills dealing with customers so that needs are met in a timely and courteous manner
Work Experience 2008 – Present Fox Banquets Rivertyme Catering Appleton, WI
Dishwasher
2009 – Present Fox Valley Technical College Appleton, WI Student Ambassador
2009 Summer PDQ Express Lube Appleton, WI Lube Technician
Awards and Volunteer Activities 2009 Amateur Sports Authority Scholarship 2009 – Present Beat the Heat Auto Club
Assist in organizing various auto club events every year as class representative
Work on the FVTC drag car that the school races In the summer and fall
Functional Resume Format Example
6
Ryan P. Williams 345 Main Street (920) 444-4444
Menasha, WI 54956 [email protected]
Objective An IT position involving network design, desktop assembly and upgrades, and resolution of user problems for a mid to large size business in the Fox Cities area focused on providing quality solutions in a strong team environment
Education 2009 - 2011 Fox Valley Technical College Appleton, WI
Associate Degree, Network Specialist, December 2011 Associate Degree, Microcomputer Specialist, December 2011
Phi Theta Kappa Honor Society, member, G.P.A. – 3.95
Work Experience 2/1999 – Present Ryan’s Computers – Owner Kaukauna, WI
Troubleshoot hardware/software problems by phone and in person Upgrade and build computers to customer specifications Restore systems and solve software problems Troubleshoot and resolve hardware conflicts Design and implement home and small business networks
Provide personalized training and follow-up support
12/1994 – 5/2007 Riverside Paper Corporation – Mill Worker Appleton, WI Handled materials and stock Operated various converting machines Participated as active member of Safety and Cost Improvement Committee Organized and facilitated Peer Counselor Program
Military Experience
6/1989 – 6/1992 United States Navy – Crewmember USS Raleigh Norfolk, VA
Associations Association of Information Technology Professionals, member Veterans of Foreign War, member American Legion, member
Technical Skills Hardware
Upgrade desktops and servers
Assemble desktops and servers
Resolve hardware conflicts
Web Design
Design websites using HTML
Knowledgeable in XML
Design Web sites using CSS
Application Installation and Use
Microsoft Office Suite 97-2010
Visual Basic .NET
Visio 2010
Operating Systems
Install and repair Windows XP, Windows 9X, Windows 7
Install and administer Windows Server 2008 and 2010
Knowledgeable in DOS and Linux Networking
Design small networks
Implement network cabling and routers
Troubleshoot user and group problems
Configure and manage Active Directory
Implement group policies
Additional Skills
Ability to verbally communicate technical information so that others understand
Effective active listener with excellent oral and written communication skills
Combined Resume Format Example
7
Resume Checklist Overview
Is your resume professional looking, error free, and a statement of honesty?
Does your resume demonstrate that you have kept your objective in mind?
Does the language positively market your qualifications and achievements?
From the perspective of the employer, is your resume an impressive, easy-to-read document
that provides enough reasons to invite you for an interview?
Organization Using the proper format: chronological, functional, or combined?
Your contact information complete and
ALL at the top of the page? Experience entries listed most recent first?
The most relevant or professionally
impressive sections toward the top of the
page?
Education entries listed either highest or
most relevant first?
Content
Gives a complete and sharply focused
picture of why you should be called for
an interview?
Experience includes jobs usually from the
past 10 years only?
Includes at a minimum: objective, skills
or qualifications, education, and
experience sections?
Uses bulleted verb phrases to describe your
accomplishments/duties, NOT hard-to-read
paragraphs?
Includes additional RELEVANT
sections: honors, awards, volunteer
experience, professional interests, and
memberships?
Does NOT include lists of unrelated duties,
references, work addresses, supervisor
names, photos, and salary information?
Uses keywords and key phrases from your career field and action verbs to make your
experience and training jump from the page?
Appearance
Neatly printed on spotless, quality, bond,
paper of ivory, light tan, or light gray?
Appealing to the eye with enough white
space to make it easy to read AND not a
template?
One page? – unless you have lots of
relevant experience.
Resume sections highlighted by names
using “normal” fonts?
100% error free of spelling,
capitalization, punctuation, and spacing
errors?
Consistent use of dates, dashes, font,
character size, and style (bold, italic,
underline)?
Centered (top, bottom, and side margins)
on the page?
Tabbed margins and bullets line up
perfectly?
If you left any box unchecked, you need to continue to improve your resume before actively using it in your job search. Make an appointment with a FVTC Student Employment Services Employment Advisor to help you. This is a free service. Call the Appleton campus at (920) 735-5627 or the Oshkosh campus at (920) 231-5627.
8
John J. Jones 1234 E. Harrison Street
Appleton, WI 54912 (920) 555-5555
References
Gerald Smith Susan Miller Accounting Program Lead/Instructor Accounting Instructor Fox Valley Technical College Fox Valley Technical College 1825 N. Bluemound Drive 1825 N. Bluemound Drive Appleton, WI 54913-2277 Appleton, WI 54913-2277 (920) 735-1234 (920) 735-4321 [email protected] [email protected] Gary Morgenson Michael Graziano Manager Production Manager Radio Shack 01-6201 LS & S, Inc. 695 S. Green Bay Rd. 2822 Industrial Blvd. Neenah, WI 54956 Neenah, WI 54956 (920) 722-3911 (920) 722-4311 [email protected] [email protected]
9
Communication/People Skills
Addressed Advertised Arbitrated Arranged Articulated Authored Clarified Collaborated Communicated Composed Condensed Conferred Consulted Contacted
Conveyed Convinced Corresponded Debated Defined Developed Directed Discussed Drafted Edited Elicited Enlisted Explained Expressed
Formulated Furnished Incorporated Influenced Interacted Interpreted Interviewed Involved Joined Judged Lectured Listened Marketed Mediated
Moderated Negotiated Observed Outlined Participated Persuaded Presented Promoted Proposed Publicized Reconciled Recruited Referred Reinforced
Reported Resolved Responded Solicited Specified Spoke Suggested Summarized Synthesized Translated Wrote
Creative Skills
Acted Adapted Began Combined Composed Conceptualized Condensed
Created Customized Designed Developed Directed Displayed Drew
Entertained Established Fashioned Formulated Founded Illustrated Initiated
Instituted Integrated Introduced Invented Modeled Modified Originated
Performed Photographed Planned Revised Revitalized Shaped Solve
Data/Financial Skills
Administered Adjusted Allocated Analyzed Appraised Assessed
Audited Balanced Budgeted Calculated Computed Conserved
Corrected Determined Developed Estimated Forecasted Managed
Marketed Measured Netted Planned Prepared Programmed
Projected Qualified Reconciled Reduced Researched Retrieved
Helping Skills
Adapted Advocated Aided Answered Arranged Assessed Assisted Clarified
Coached Collaborated Contributed Cooperated Counseled Demonstrated Diagnosed Educated
Encouraged Ensured Expedited Facilitated Familiarized Furthered Guided Helped
Insured Intervened Motivated Prevented Provided Referred Rehabilitated Represented
Resolved Simplified Supplied Supported Volunteered
Management/Leadership Skills
Administered Analyzed Appointed Approved Assigned Attained Authorized
Chaired Considered Consolidated Contracted Controlled Converted Coordinated
Decided Delegated Developed Directed Eliminated Emphasized Enforced
Enhanced Established Executed Generated Handled Headed Hired
Hosted Improved Incorporated Increased Initiated Inspected Instituted
Action Verb List
10
Led Managed Merged Motivated Navigated
Organized Originated Overhauled Oversaw Planned
Presided Prioritized Produced Recommended Reorganized
Replaced Restored Reviewed Scheduled Secured
Selected Streamlined Strengthened Supervised Terminated
Organizational Skills
Approved Arranged Catalogued Categorized Charted Classified Coded Collected Compiled
Corrected Corresponded Distributed Executed Filed Generated Incorporated Inspected Logged
Maintained Monitored Obtained Operated Ordered Organized Prepared Processed Provided
Purchased Recorded Registered Reserved Responded Reviewed Routed Scheduled Screened
Submitted Supplied Standardized Systematized Updated Validated Verified
Research Skills
Analyzed Clarified Collected Compared Conducted Critiqued Detected
Determined Diagnosed Evaluated Examined Experimented Explored Extracted
Formulated Gathered Inspected Interviewed Invented Investigated Located
Measured Organized Researched Reviewed Searched Solved Summarized
Surveyed Systematized Tested
Teaching Skills
Adapted Advised Clarified Coached Communicated Conducted
Coordinated Critiqued Developed Enabled Encouraged Evaluated
Explained Facilitated Focused Guided Individualized Informed
Instilled Instructed Motivated Persuaded Simulated Stimulated
Taught Tested Trained Transmitted Tutored
Technical Skills
Adapted Applied Assembled Built Calculated Computed Conserved
Constructed Converted Debugged Designed Determined Developed Engineered
Fabricated Fortified Installed Maintained Operated Overhauled Printed
Programmed Rectified Regulated Remodeled Repaired Replaced Restored
Solved Specialized Standardized Studied Upgraded Utilized
Taken from website: http://www.quintcareers.com/action_skills.html#manage
11
Adjective & Adverb List
academic (ally) frank (ly) precise (ly) accurate (ly) friendly progressive (ly) active (ly) generous (ly) prudent (ly) adventurous (ly) good-natured (ly) purposeful (ly) aggressive (ly) healthy quick (ly) alert helpful (ly) quiet (ly) ambitious (ly) high (ly) rational (ly) analytical (ly) honest(ly) realistic (ally) artistic (ly) huge reflective (ly) assertive (ly) humorous (ly) relaxed attractive (ly) imaginative (ly) reliable (ably) bold (ly) imposing reserved broad-minded (ly) independent (ly) resourceful (ly) businesslike individualistic responsible (ibly) calm (ly) industrious (ly) robust (ly) capable (ably) informal (ly) self-confident(ly) careful (ly) intellectual (ly) self-controlled cautious (ly) intelligent (ly) sensible (ibly) challenging inventive sensitive (ly) cheerful (ly) Kind (ly) serious (ly) clever (ly) Large (ly) significant (ly) competent (ly) leisurely sincere (ly) competitive (ly) liberal (ly) sociable (ably) confident (ly) likable spontaneous (ly) conscientious (ly) logical (ly) stable conservative (ly) loyal (ly) steady (ily) considerate (ly) mammoth strong (ly) consistent (ly) mature (ly) strong-minded cooperative (ly) methodical (ly) successful (ly) courageous (ly) meticulous (ly) supportive creative (ly) mild (ly) tactful (ly) curious (ly) moderate (ly) teachable deliberate (ly) modest (ly) tenacious (ly) determined motivated thorough (ly) dignified natural (ly) thoughtful (ly) discreet (ly) obliging (ly) tolerant (ly) dominant (ly) opportunistic tough eager (ly) optimistic (ally) trustworthy easygoing organized unaffected efficient (ly) original (ly) understanding (ly) energetic (ly) outgoing unexcitable (ably) enormous (ly) painstaking (ly) uninhibited (ly) fair-minded patient (ly) verbal (ly) farsighted persevering versatile firm (ly) pleasant (ly) warm (ly) flexible (ibly) poised wise (ly) forceful (ly) polite (ly) witty (ily) formal (ly) practical (ly)
12
Transferable Skills for Your Resume and Cover Letter
Doing a good job of marketing your job skills within your resume and cover letter can increase the likelihood of obtaining an interview or job offer. Job skills can be organized into various categories or skill sets that can be used to demonstrate how skills that have been learned and applied in one job situation can be transferred and applied to a similar or new job or career.
Below is a list of five broad skill areas, which are divided into more specific job skills:
Communication: Speaking effectively Writing concisely Listening attentively
Expressing ideas Persuading Editing
Negotiating Interviewing Facilitating discussion
Reporting information Describing feelings Providing feedback Presenting information
Research and Planning: Forecasting, predicting Creating ideas Identifying problems
Brainstorming alternatives Identifying resources Gathering information
Solving problems
Defining needs
Setting goals
Analyzing
Extracting important information
Designing
Concluding
Prioritizing Developing evaluation strategies
Human Relations: Developing rapport Working on a team Perceiving feelings
Listening Providing support Conveying feelings
Motivating Delegating with respect Asserting
Entertaining Representing others Cooperating
Counseling Teaching Supervising
Training Selling/Marketing Mediating
Negotiating Translating Delegating
Organization, Management, and Leadership: Initiating new ideas Coordinating tasks Managing groups
Handling details Delegating responsibility Teaching
Coaching Counseling Promoting change
Selling ideas or products Decision making Managing conflict
Analyzing Diagnosing Troubleshooting
Building/Leading a team Holding others accountable
Prioritizing
General Work: Implementing decisions Cooperating Enforcing policies
Being punctual Managing time Attending to detail
Meeting goals Enlisting help Accepting responsibility
Setting and meeting deadlines
Developing databases, spreadsheets
Making decisions
Organizing
Calculating Keyboarding Desktop publishing
Troubleshooting Researching Sketching/Drawing
Budgeting/Accounting Gathering data Maintaining equipment
Assembling Repairing