Creating a Great WorkplaceHenry Stewart

Best Workplaces: UK Top 20

Less than 20 Years

More than 20 Years

Worked in University Sector

Loredana Madonna

Bad IdeaGood Idea

New student fees

Will decrease student numbers

Will increase student numbers

New student fees

Use contextual

data

Use raw A level data

Admissions

StudentsCustomers

Students are

Need to Be Better

Great Workplaces

Universities:

Skills & Qualificatio

nsAttitude

Recruit for:

Being told what to do

Complete Freedom

You Prefer

Freedom Within

Guidelines

AvoidMistakes

Celebrate Mistakes

Nice to HaveKey Priority

Happy Workplace

People work best when they feel good about themselves

78% v 13%

Cost of Poor Workplace

Over £20 million per year

Over £1 million per year

1998-2010 Return

Best Workplaces:10.0%US stock market (S & P 500): 3.8%

‘A value-weighted portfolio of the ‘‘100 Best Companies to Work For in America’’ earned an annual four-factor alpha of 3.5% from 1984 to 2009’

What are the key elements of great management?(3)

When did you work at your best?

When did you work at your best?

When did you work at your best?

Maslow’s Hierarchy of Needs

Self

-actualisation

Self-esteem

Belonging

Safety

Physical Needs: Eat, Sleep

Pyramid of Management Needs

Trust

Freedom

Challenge

Support

Communication

Reward

Pre-Approved

Principles Targets

Job Ownership

Feedback

Support

Celebrate Mistakes

Who would you recruit?

Roles of Management

StrategyDecision Making

SupportingChallengingNurturing

Roles of Management

Role AStrategyDecision Making

Role BSupportingChallengingCoaching

One thing I like about these ideas...

One thing I will do this week...

What my organisation would be like if the focus was on making our people happy…

Creating a Great WorkplaceHenry Stewarthenry@happy.co.uk07870 682442Twitter: happyhenry

1. Trust Your People2. Make Your People Feel Good3. Give Freedom within Clear Guidelines4. Be Open and Transparent5. Recruit for Attitude, Train for Skill6. Celebrate Mistakes7. Community: Create Mutual Benefit8. Love Work, Get a Life9. Select Managers Who are Good at

Managing