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Training Program Created by : GRACE ID: C62174

Created by : GRACE ID: C62174. Introduction The company has decided to train all head’s departments in an effective communication, negotiation and selling

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Page 1: Created by : GRACE ID: C62174. Introduction The company has decided to train all head’s departments in an effective communication, negotiation and selling

Training Program

Created by : GRACE ID: C62174

Page 2: Created by : GRACE ID: C62174. Introduction The company has decided to train all head’s departments in an effective communication, negotiation and selling

Introduction

The company has decided to train all head’s departments in an effective communication, negotiation and selling skills for send any one on selling missions.

Page 3: Created by : GRACE ID: C62174. Introduction The company has decided to train all head’s departments in an effective communication, negotiation and selling

Four Steps of TrainingPrepare

Present

Practice

Put to work

Page 4: Created by : GRACE ID: C62174. Introduction The company has decided to train all head’s departments in an effective communication, negotiation and selling

Selling TechniquesThe 7 keys -

Develop product knowledgeIdentify sales prospectsSelf-manage sales activitiesPresent a sales solutionManage buyer resistanceSecure prospect commitmentSupport post-sales activities

Page 5: Created by : GRACE ID: C62174. Introduction The company has decided to train all head’s departments in an effective communication, negotiation and selling

Prepare yourself for sellingGood knowledge about the products and

servicesUp sellingAvoid using slang termsSell benefits and configure value-added

solutionsGive customers variety of products and

services.Building long-term relationship

Page 6: Created by : GRACE ID: C62174. Introduction The company has decided to train all head’s departments in an effective communication, negotiation and selling

Presentation strategiesOral presentationDiscussionsQuestioningUsing virsual aids in support

Page 7: Created by : GRACE ID: C62174. Introduction The company has decided to train all head’s departments in an effective communication, negotiation and selling

Presentation techniquesCOMPLETELY understand their needs Advanced language patterns Body language techniquesto capture and hold the attention of the

customer.

Page 8: Created by : GRACE ID: C62174. Introduction The company has decided to train all head’s departments in an effective communication, negotiation and selling

Communication StylesAssertive CommunicationAggressive Communication Passive Communication Passive-Aggressive Communication

Page 9: Created by : GRACE ID: C62174. Introduction The company has decided to train all head’s departments in an effective communication, negotiation and selling

To get the informationbrainstorm with communication staff, talk to other departments, interview the chief staff executive, interview the board, talk to communication committee members, survey the membership, host focus groups, and query nonmembers.

Page 10: Created by : GRACE ID: C62174. Introduction The company has decided to train all head’s departments in an effective communication, negotiation and selling

Objectives of Communicationcorporate identity materials, including

letterhead, logo, and envelopessurveyscertificates and awardsannual reportssignagespeechesinvoices.

Page 11: Created by : GRACE ID: C62174. Introduction The company has decided to train all head’s departments in an effective communication, negotiation and selling

Communication PlanningCommunicating research Planning for communication Preparing your communication plan

Page 12: Created by : GRACE ID: C62174. Introduction The company has decided to train all head’s departments in an effective communication, negotiation and selling

How to Develop a Communications Plan

give your day-to-day work a focus, provide you with a sense of order and

control, help get the chief staff executive and staff to

support your program, protect you against last-minute, seat-of-the-

pants demands from staff and members, and prevent you from feeling overwhelmed,

offering instead peace of mind.

Page 13: Created by : GRACE ID: C62174. Introduction The company has decided to train all head’s departments in an effective communication, negotiation and selling

How to receive feedback ?Questioning Maintaining eye contactDiscussionWatching for body signalsAvoiding destructive criticism

Page 14: Created by : GRACE ID: C62174. Introduction The company has decided to train all head’s departments in an effective communication, negotiation and selling

Evaluation techniquesWritten feedbackObserve to the audienceMonitored in a quality

Page 15: Created by : GRACE ID: C62174. Introduction The company has decided to train all head’s departments in an effective communication, negotiation and selling

Review effectivenessImplement techniques to review the

effectiveness of your presentationDiscuss reactions to the presentation from

the participantsUtilize the feedback gained from the

audience to make changes and improve

Page 16: Created by : GRACE ID: C62174. Introduction The company has decided to train all head’s departments in an effective communication, negotiation and selling

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