Cpa Report

7/25/2019 Cpa Report

1/17

Legal Aspects of Business

A Project Report

To study Consumers Awareness of Their Rights

SUBMITT! B"#

BARIRA $%A&

SAMRI!%I SRI'ASTA'A

SRI&AT%SA(AR

SAMA&!(

)ILL

(RASA!U($AR

&I$ITA %UM&

S&%ALMA%A!I$

SUMIT S*&I

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RA)URA- S%$%A.AT

'I&T

M&*&

C*&T&T

Content Page No.

Chapter 1 Introduction 3-12

Chapter / Objective of te

!tud"

#i$itation!

13-1%

Chapter 0 Re!earc &etodo'og" 1(

Chapter 1 Ana'"!i!

Chapter 2 )inding!

*ugge!tion!

Reco$$endation!

Chapter 3 Reference!

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Chapter +# I&TR*!UCTI*&

+e 'ega', tecnica' or perfect denition! of te con!u$er ave

been given in te con!u$er protection Act. 1/0. nder ti!Act, te ter$ con!u$er a! been dened into to categorie!

4+5 Consumer of goods#A con!u$er i! one o a! paid orpro$i!ed to pa" te con!ideration or part'" paid and part'"pro$i!ed to pa" or under an" deferred pa"$ent !"!te$ !uca! ire purca!e !"!te$ or in!ta'$ent !"!te$. 4ut it doe! notinc'ude a per!on o bu"! te good! for re!a'e and for an"co$$ercia' purpo!e.

4/5 Consumer of Ser6ices# Con!u$er of *ervice! $ean! aper!on o ire! or avai'! of an" !ervice! for a con!iderationic a! been paid or pro$i!ed or part'" paid and part'"pro$i!ed or under an" !"!te$ of deferred pa"$ent andinc'ude! an" beneciar" of !uc !ervice!. 4ut it doe! notinc'ude a per!on o avai'! of !uc !ervice! for an"co$$ercia' purpo!e!.

)or e5a$p'e, if a per!on earn! b" purca!ing co$puter, ta5i,Poto!tat $acine! etc. tat i'' be ca''ed con!u$er of good!.6ere it i! a'!o i$portant to $ention tat !ervice a! beenc'ear'" dened in te Act.It inc'ude! te !ervice! 'i7e ban7ing, nancing, in!urance,tran!portation, proce!!ing, !upp'" of e'ectrica' and oterenerg", boarding and 'odging or bot, ou!ing con!truction,entertain$ent, a$u!e$ent or te purve"ing of ne! or oterinfor$ation, educationa' in!titution! etc., but doe! not inc'ude!

te rendering of an" !ervice free of carge or under a contractof per!ona' !ervice.

.ho is not a consumer7

If any person buys a commodity with an intention to resale

A person who obtains services without consideration

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A person who avails services for commercial purpose

Rendering of an" !ervice free of carge

C*&SUMR 8(L*ITATI*&

&aat$a 8andi ad !aid, 9Cu!to$er i! te $o!t i$portantvi!itor in our pre$i!e!. 6e i! not dependent on u!. :e aredependent upon i$. 6e i! not an interruption in our or7. 6ei! te purpo!e of it. 6e i! not an out!ider in our bu!ine!!, e i!part of it. :e are not doing i$ a favour b" !erving i$; e i!doing a favour b" giving u! an opportunit" to do !o.

4ut !ti'' tere $a" be in!tance! ere a con!u$er i! ceatedor ara!!ed. Ceating a! beco$e te co$$on practice ofgreed" !e''er! and $anufacturer! to $a7e unrea!onab'e prot!.&o!t'" Indian con!u$er i! poor, i''iterate, ignorant, unaare,and e'p'e!!.


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1nfair +rade Practice!

Adu'tration

Poor >ua'it" product!


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Rigt to!afet"

Rigt toinfor$

Rigt tocoo!e

Rigt tobe

eard

Rigt to

!ee7redre!!e'

Rigt toCon!u$

erBducati

on

Rights and !uties of Consumers

Rights of a Consumer:+e Act enrice! !i5 rigt! tocon!u$er! ic are

1. Right to Safety +o protect again!t aardou! good!

2. Right to ua'it", purit"

3. Right to choose acce!! to variet" of goodD!ervice! atco$petitive price!.

%. Right to uired to ac>uire and to $a7e u!e ofte!e rigt! i! to ave 7no'edge of te!e rigt!.

!uties of a Consumer#+ere are fe re!pon!ibi'itie! tat

ever" con!u$er !ou'd fu'' !o a! not to get ceated or to ta7eaction! if ceated, ic are

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1.E A con!u$er.

2.E An" con!u$er organiCation

3.E +e centra' 8overn$ent.

%.E +e !tate 8overn$ent.

(.E One or $ore con!u$er! on bea'f ofnu$erou! con!u$er! o are aving te!a$e intere!t!.

1. 8et a bi'' for ever" i$portant purca!e and a'!o te:arrant" card

2. Cec7 te I*I $ar7 or Ag$ar7 on te good!

3. )or$ con!u$er aarene!! group!

%. &a7e a co$p'aint on genuine grievance!.

(. Con!u$er! $u!t 7no to e5erci!e teir rigt!.

S*M IM(*RTA&T (R*'ISI*&S *> T% ACT

The followings can ?le a complaint under the Act#

.hat Constitute a Complaint# nder te Act FCo$p'aintF$ean! an" a''egation in riting $ade b" co$p'ainant in regard

to one or $ore of te fo''oing

+@5 An unfair trade practice or a restricti6e tradepractice has


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a co$puter fro$ ?iran. It a! not or7ing proper'" !ince da"one. Raj can $a7e a co$p'aint again!t ?iran for !upp'"ing i$a defective co$puter.

0@5 The ser6ices hired or a6ailed of or agreed to ile a Complaint# A ritten co$p'aint a! a$endedb" con!u$er A$end$ent Act, 22 can be 'ed

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&ATI*&AL

L'L

STAT L'L

!ISTRICT

L'L

+@5 !ISTRICT >*RUM# +e *tate 8overn$ent !a'' e!tab'i! for ever" di!trict !uc

counci' are to be 7non a!


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/@5 STAT C*MMISSI*A *tate Co$$i!!ion a! juri!diction in o'e of te *tate for

ic it i! con!tituted te order! of uate 7no'edge or e5perience of, or ave !on

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capacit" in dea'ing it, prob'e$! re'ating to econo$ic!,'a, co$$erce, accountanc", indu!tr", pub'ic a=air! orad$ini!tration.

@uri!diction of *tate )oru$

It can ear ca!e! invo'ving a$ount above rupee! one crore. Itcan a'!o ear appea'! again!t te order of *tate Co$$i!!ion.

Procedure for ''ing Appea'

An appea' can be 'ed again!t te order of te Nationa'

Co$$i!!ion to te *upre$e Court itin 3 da"! fro$ tedate of order pa!!ed.

At ti! !tage te appe''ant i! re>uired to depo!it in tepre!cribed $anner (H of tat a$ount or R!. (icever i! 'e!!.

%ow to >ile a Complaint#Procedure for 'ing co$p'aint! and !ee7ing redre!!a' are!i$p'e. +ere i! no pre!cribed Perfor$a for te !ub$i!!ion ofco$p'aint. 6oever it $u!t be ritten. It $a" be !ub$itted

direct'" or b" po!t. A no$ina' a$ount of fee! i! a'!o re>uired tobe depo!ited for $a7ing co$p'aint! before


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Chapter /# *


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Chapter 0# Research

Methodology

(urpose of Study

+i! project dea'! it te topic of Con!u$er aarene!!.

Con!u$er i! te one o bu"! and con!u$e good! and

!ervice! for i! per!ona' u!e. 6e i! an integra' part of te

!upp'" cain $ar7et. 4ut of 'ate, con!u$er! ave been ceated

and e5p'oited b" te trader! and $anufacturer! in !evera' a"!

'i7e !e''ing adu'terated good!, ta7ing undue advantage of teir

$onopo'". A! !uc it i! ver" e!!entia' for con!u$er! to ave an

ade>uate 7no'edge of teir rigt! and te 'ega' $anner in

ic te" can !ee7 redre!!a' of teir grievance!.

:e ave conducted a !tud" in te *"$bio!i! #ava'e Ca$pu!,

Pune to nd out te e5tent of con!u$er aarene!! a$ong te

non Kteacing !ta= of a'' te in!titute!. +e $ain agenda of te!tud" a! to under!tand and in>uire about te degree of

con!u$er aarene!! bu"ing beaviour, fa!cination to

di!counted product!, aarene!! regarding Ag$ar7, I*I , &RP,

7no'edge of con!u$er foru$ etc.E a$ong te non-teacing

!ta= of *"$bio!i!.

(lace for carrying out our study#

:e co!e to conduct our !tud" in te *"$bio!i! #ava'e

Ca$pu!, Pune it!e'f.

.hy did we choose the campus7

:e co!e te ca$pu! to $eet te con!traint! of 'e!!er

avai'abi'it" of ti$e . +e ca$pu! a! ea!i'" acce!!ib'e and e

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cou'd conduct our !tud" it $a5i$u$ eLcienc" and due

di'igence. &oreover e per!ona''" be'ieve tat un'e!! and unti'

e are not aare of our on !urrounding!, carr"ing an" !tud"

too far o= p'ace! i'' not $a7e an" di=erence.

A! a $anage$ent !tudent e $u!t under!tand our pri$e

re!pon!ibi'it" of deve'oping an ade>uate 7no'edge and

co$p'ete under!tanding of our !urrounding!.

!ata reEuired and sources of gathering the data#

:e re>uired te de$ograpic data, age group!, gender of our

!a$p'e under !tud".

+e !tud" i! $ain'" ba!ed on pri$ar" data. +e pri$ar" data

a! been co''ected fro$ %M con!u$er!, troug a e'' -

!tructured >ue!tionnaire. :e divided our group into ( tea$!

containing 2-3 $e$ber!. Bac tea$ a! a!!igned te

re!pon!ibi'it" of vi!iting te non-teacing !ta= of a particu'ar

depart$ent and di!tributing te !urve" for$! to be ''ed. *o

e vi!ited te depart$ent! per!ona''" to get our !urve" done.

+e $ajor depart$ent! in ic e divided te ta!7 ere*I4&, *I+&, *I&C, **P,**4), *C6C and te *I 'ibrar".

In addition to pri$ar" data, !econdar" data a'!o ave beenu!ed. ariou! journa'!, $againe!, boo7!, e'ectronic !ource!ave a'!o been con!u'ted. :eb-!ite! re'ated to con!u$er a=air!'i7e .fca.$iniinic.in, .ncdrc.in, etc. ave a'!o been!earced for co''ecting re'evant and appropriate data !o tatte $ain objective of our !urve" to capture a'' area! ofcon!u$er aarene!! cou'd be fu'''ed.

Con!u$er! ave been !e'ected fro$ *"$bio!i! Internationa'

niver!it" and te !a$p'ing fra$e a! non-teacing !ta= at

*"$bio!i! Internationa' niver!it", #ava'e, Pune.

Sampling method a! Convenience !a$p'ing.

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Chapter 1# Analysis

According to the survey taken on the topic consumer awareness the

following analysis is taken.

Do you examine the expiry date of the food items and medicineswhen you buy them?

graph +

"e!

no

Interpretation: According to the graph shown above, the survey

shows 3 numbers of people said yes and !" people said no.

#herefore, the expiry date of the products is seen and a consumer is

aware of this.

$ave you ever cross checked the weights of the products mentioned

on the item?

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graph /

"e!

no

Interpretation:According to the graph shown above, it shows !%

numbers of people said yes and 33 people said no. #herefore, a

Chapter 2# >I&!I&)S9

SU))STI*&S and

recommendations

Suggestions and Recommendations

The 0 Rs of a dutiful consumer that e6ery consumer

must follow#

Reduce Con!u$e on'" at "ou need, if po!!ib'e reduce

con!u$ption of ater, e'ectricit", fue' and oter non-reneab'e

Reuse If a product can !erve "ou for a 'onger period, u!e it

in!tead of bu"ing a ne one.

Recycle


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ite$! and $edicine! but a'!o to te co!$etic! bougt n

oter di=erent ite$!.2. Peop'e do not cro!! cec7 te eigt! of te product!

$entioned on te ite$!. +u! it i! reco$$ended tat

peop'e !ou'd cec7 te eigt and ten purca!e teite$.

3. Peop'e are aare of te con!u$er court! but !ti'' te" do

not go tere for te co$p'aint!. +u! te" !ou'd go and

co$p'ain !o tat nece!!ar" action !ou'd be ta7en.%. *o, to conc'ude I fee' tat a con!u$er ave !evera' rigt!

and dutie! and carr" autorit" to co$p'ain atever i!

going rong.

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