Cox & Kings # Abhi

8/13/2019 Cox & Kings # Abhi

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Management Concepts & Organizational Behaviour

o!!ices in +ew 8elhi 9adras and %angalore. Cox & Kings India has

an annual turnover o! :;< / million.

THE PRINCIPAL SERVICES OFFERED BY THE COMPANY

ARE:

(a) BUSINESS TRAVEL:

Cox & Kings are the mar4et leaders in business travel services in

India o!!ering a !ull range o! business travel services to over 15

corporate clients including ma0or multinational companies. Its

strength in these areas was evident when the worlds largest

conglomerate in travel = %usiness *ravel International %I*6 selected

Cox & Kings as their Indian partner. %*I partners have a combined

annual turnover o! over 15 billion :; dollars in airline passenger sales

alone and with o!!ices in > countries are the only integrated global

networ4 serving the corporate world.

(b)INBOUND TOURISM:

Cox & Kings operate a wide range o! group and individual tours

throughout the subcontinent !or clients !rom all over the world.

'enowned as an Indian tour specialist Cox & Kings loo4s a!ter every

aspect o! the tour arrangements !or over 15 !oreign tourists every

year. *he companys close corporate association with the leading

hotel group in India *he *a0 #roup o! otels and the #ateway chain

o! hotels have strengthened companys position as Indias leading

Ansal Institute of Technology


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inbound operator. Cox & Kings is the only Indian tour operator which

understands the ?uropean Community directives on holiday productsand o!!ers to ?uropean tour operators a guarantee to provide client

handling standards con!orming to the ?uropean Community norms.

(c) OUTBOUND TOURISM:

India is perhaps one o! the largest potential outbound tour mar4ets

in (sia. In a total mar4et segment o! // million people 5 o! Indias

population6 with the socio@economic pro!ile to travel overseas on

leisure tours Cox & Kings has a niche n this !ast expanding mar4et.

$eading leisure product brands including Insight *ours in ?urope

8omenico *ours in the :;( and 'oyal Cruise $ines (bercombie &

Kents (!rican ;a!aris have accordingly selected Cox & Kings to

represent them in India.

( )DESTINATION MANAGEMENT:

*hough a late entrant in this !ields Cox & Kings is today Indias

mar4et leader in destination management. In the year 1,,AB,/ Cox &

Kings loo4ed a!ter the arrangements !or over / !oreign

participants visiting India to attend international meetings or !or

incentive purpose large pharmaceutical companies incentive

programmes. Cox & Kings are appointed D!!icial *ravel (gents !or

several large and prestigious international con!erences. Cox & Kings

has also become a specialist in the handling o! !oreign cruise ships

which include Indian ports as part o! their programme.



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COX & KINGS ! INDIA

India is another cultures another world. ( visit to India can be

the holiday o! a li!etime a great experience something your clients

will never !orget. It is important !or the visiting tourist to 4now that

India is a vast subcontinent with a rare admixture o! races people

languages customs and traditions. "ew destinations in the world cover

such a wide spectrum.

*o the north o! India are the worlds highest mountains the

mighty imalayas o!!ering havens o! unmatched beauty against a

bac4drop o! snow@clad mountain the highest pea4 in the world =

9ount ?verest. Dn the western and eastern coastlines are virgin

beaches with a tropical ambience o! coconut palms and white sands

and a hinterland o! lush green rice@!ields and meandering rivers. *here

are secluded island resorts with rain !orests and coral ree!s. *o the

south are bac4waters lagoons and waterways lagoons and waterways

o! great beauty and !orests with a wide range o! !lora and !auna. *he

sub@continent extends A-- 4m !rom north to south and -,A 4m !romwest to east. ( land !rontier o! over 15 -> 4m with a coast line o! abut

>1 4m. ( population o! million ma4ing it the worlds largest

embodies the resolve to secure !or all citiEens Fustice social

economic and political ?2uality o! status and opportunities and

"raternity.



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*here are besides excavations and monuments covering

millennia in history to remind the visitor o! a multi@!aceted multi@religious country where the aesthetic sense in 9an and his spiritual

!ervour have combined to produce wor4s o! at that are among the

most beauti!ul in the world. 5 years o! continuing civiliEation !rom

the Indus Galley to the !orests o! ;underbans that is the magic o!

India. *he history o! India goes bac4 these 5 years ma4ing it one

o! the oldest cultures o! the world. *he outstanding !eature o! this

civiliEation is that it has come down to us without a brea4 unli4e most

other ancient civiliEation. Dnly India and China can boast o! unbro4en

civiliEations reaching bac4 into anti2uity. ?ven today many vedic

hymns used in daily prayer are nearly A5 years old and unaltered

!rom the original.

India is not 0ust the *a0 9ahal acclaimed as one o! the ;even

)onders o! the )orld India goes beyond the *a0 9ahal. It is the only

destination which o!!ers to the visitor the widest range o! choices

!rom culture to archaeology !rom beach holidays to wildli!e sa!aris

!rom mountain climbing to deep sea diving all in one land = India. (ll!or the best value o! money a holiday in India is the best compared to

any other parts o! the worlds where else can your clients live in old

palaces in style li4e the mahara0as !or 0ust over :;< 1 .



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COX & KINGS ! INDIA TOURS

)e mentioned earlier India is a sub continent with a land

!rontier o! over 15 -> 4m and a coastline o! about >1 4m not to

mention islands big and small all under one nation = India. ;o it is but

natural that the choice o! India = *ours will be as varied ad wide as the

land. ;o what ever be the interest o! your client you are sure to !ind a

tour o! his lin4ing in I+8I(.

CULTURAL TOURS:

India the seat o! 5 years o! uninterrupted civiliEation o!!ers

to the visitor a wide variety o! cultural tours !rom !estivals such as the

!amous Cattle "air = Hush4ar in the desert 4ingdom o! 'a0asthan to

the %oat "estival@Dnam in Kerala. Cox & Kings cultural tours will

be an eye opener !or even the repeat visitor to India. Dur tours include

the o!!@trac4 highlights only to ma4e certain that your clients will

have product pluses that only you can o!!er.

HISTORY & ARCHAEOLOGICAL TOURS:

9onuments excavations covering millennia in history will

remind your client o! the rich history that is India. "or the !irst time

visitor the beauty o! the *a0 9ahal is a never to !orget memory. "rom

ancient temples to mos2ues to churches some o! the !irst ones in

(sia6 all can be !itted into an exciting holiday.



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ADVENTURE TOURS:

?verything about India is not old and ancient there exist with

the centuries old monuments a young and vibrant India. and gliding

in the base mountains o! the imalayas in imachal Hradesh )hite

'iver 'a!ting in the mighty river #anga where the rapids reach scales

suiting the amateur to the pro!essional. :ncharted s4iing in the

imalayas to gently slopes. 8eep water diving in the (ndamanIslands India can be a lot o! adventure. Cox & Kings ensures that

while it is adventure that the client buys behind the scene is

meticulous planning to see to it that there is not mis@adventure

GOURMET TOURS:

8id anyone say all Indian !ood is curry. *hen try the Cox &

Kings gourmet tours. "rom the !ood o! the warriors o! the +orth )est

Hrovince to the !ood o! the nabobs o! $uc4now. "rom the !ood o! the

sea !aring #oans to the !ood o! the +iEams o! yderabad. Cox &

Kings have specialiEed to be the Indian #ourmet *ours experts.

$ittle wonder that when it comes to organiEing special tours !or the

International )ine & "ood ;ociety or Feunes 'estaurateur 8

?uropes - th anniversary tour the tour operator is Cox & Kings.

"ILDLIFE TOURS:

(t no other destination will your clients have a choice o! /,

+ational Har4s & ;anctuaries that are there in India. Cox & Kings



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operates specialiEed wildli!e tours with leading India naturalists as

guest lectures. "rom the 'oyal %engal *iger the (siatic $ion to the;iberian Crane Cox & Kings can custom ma4e a wild li!e tour

depending on your clients area o! interest.

BEACH HOLIDAYS:

?ither as a stand alone product or as an add@on to a tour Indian

%each olidays are !ull o! sunshine sur! and !un and the best part

are virgin beaches. 9iles and miles o! the Indian coastline o!!ers

uni2ue beaches unspoiled uncrowned.

ISLAND TOURS:

8id anyone o! your clients want the 'obinson Crusoe

experience. ;end them to India all complete with their 9an "riday. (

choice o! small to large islands on the Indian Dcean the %ay o!

%engal or the (rabian ;ea Island *ours in India is really an

experience.

SPORTING TOURS:

Indian o!!ers some o! the worlds best gol! courses designed by

!amous architects gol! holidays are at their best when they are in

India. )here else in the world can your clients play gol! with the

ma0estic imalayas as a bac4@drop or a gol! course with ancient

9ughal monuments with peacoc4s *hats gol!ing in India. Dn



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sporting events *he imalayan Car 'ally a early event6 has always

attracted the motoring enthusiasts worlds over.

RAIL TOURS

I! ?urope has the Drient ?xpress and the (ndalus ?xpress the

ultimate luxury o! romancing the rails with a steam locomotive is only

in India *he Halace on )heelsJ be!itting its name the Halace on

)heels is a super luxury train doing an extensive circuit in the desert

4ingdom o! 'a0asthan old railway carriages o! the !ormer 9ahara0as

are now available !or the tourist complete with a lounge dinning

room bar the sleeping compartment is spacious and has the old

world touch o! luxury. Cox & Kings can also design exclusive tours

around India by train many sectors have steam locomotives a !ew

parts o! the world where your clients can have the experience o! steam

traction.



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COX & KINGS ! ACHIEVEMENTS:

Cox & Kings is the only Indian company to con!orm to the

?uropean Community standards. Dver years o! servicing Cox &

Kings own international o!!ices in $ondon :K the Indian branch

has developed a 2uality o! service which will ensure that you do

not !ace any di!!iculties in mentioning that your tour product in

India strictly con!orms to the stringent ?uropean Community

standards.

Cox & Kings is the only Indian company to o!!er you -/ hours

A>5 days a year service. "or we believe that you or your clients

may re2uire to contact us at any time o! the day or night. )ith

international time di!!erences and the re2uirement to cater to any

emergency situation 0ust one call to our -/ hours service telephone

number will ensure the 0ob is done.

Cox & Kings is the only Indian company which will allow you

total computer reservation service compatibility we were the !irst

Indian *ravel (gency to bring into India the #alileo C';. "or your

groups as well as your "I*s 2ue@in on the Cox & Kings C'; !or

error !ree travel arrangements.

Cox & Kings is the only Indian company which o!!ers you a state

o! the art electronic communication a #?9;. / electronic mail

system allows you to dial up Cox & Kings and transmit any o! your



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computer !iles. *his is the most cost e!!ective international

communication.

Cox & Kings is the only Indian company to have a highly

sophisticated inbound tourism management computer so!tware.

*his so!tware permits Cox & Kings to e!!iciently process your

re2uirement !rom pre tour planning to during tour Cox & Kings

!or example provide you with cost e!!ective pre tour planning !oryour ad@hoc groups and tailor made "I* programmes let you 4now

on a particular day the movement o! your clients. Host completion

o! your tour Cox & Kings can provide you with 9I; reports on

how each one o! your tours !ared in terms o! hotel nights domestic

airline mileages etc. all in order to ma4e your operation cost

e!!ective and error !ree.

Cox & Kings is the only Indian company to o!!er you allocations

with the *a0 #roup and other hotel chains. ;o next time you are

having a problem with a con!irmation at 'ambagh Halace Faipur

$a4e Hlace :daipur or the "ort (guada %each 'esort #oa during

Christmas or +ew 3ear *a0 9ahal %ombay *a0 9ahal +ew

8elhi 0ust call Cox & Kings.

Cox & Kings is the only Indian company which uses 2uality

sur!ace transport. Dur transport be it a car or a motor coach has

neat interiors highly trained drivers with comprehensive insurance

covers on unlimited liability all to ensure your clients get the best



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and most com!ortable travel whether its an airport trans!er or an

excursion.

Cox & Kings is the only !orward thin4ing Indian company !or

we believe that in order that you 4eep ahead in your business !rom

your competitors we will provide you at our cost a team o!

Hroduct 8evelopment pro!essionals who will on an on going

basis ensure that your product is way beyond your competitors. +ew innovative tours uni2ue selling propositions and updated

product in!ormation. Cox & Kings will provide you with vital

in!ormation no matter how insigni!icant it may seem to be such as

the closing down o! a hotels swimming pool !or maintenance.

;ix Inbound *ourism locations in 4ey areas such as +ew 8elhi

%ombay 9adras %angalore Faipur and #oa. ;upplemented by

over / associated o!!ices all over India. ;o wherever your clients

are in India there will always be a pro!essionals !riendly Cox &

Kings personnel to loo4 a!ter them.



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COMPENSATION

;alaries are paid to all employees on a monthly basis and

trans!erred into the employees ban4 account on or by 7 th day o! next

month.

(rrangement is made by the company to open ban4 account !or

all the employees with a speci!ied ban4 where the company trans!ersthe salaries. Dn receiving the pay slip an employee should chec4 to

ensure that the amount paid is correct. (ny discrepancies are to be

reported to the personnel department.

C#$% ' a *#' +#, - . c/ *0 *'c1/ :

%asic '( 8G( Conveyance L *otal

)here '( L ouse rent (llowance

G8( L Gariable 8earness (llowance

C#$% ' a *#' +#, $a'a2 , 3H a #+ - %a, $ ' *'c1/ :

%asic '( Conveyance against reimbursement6 L *otal

)hile !ixing the pay o! an employee the management ta4es into

consideration / pointsM

16 :nion management

-6 9inimum wages



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RETIREMENT AND RESIGNATION

RETIREMENT POLICY:

(n employee shall retire at the age o! 5 or earlier on medical

grounds. *he management may grant extension to an employee at its

discretion.

RESIGNATION FROM SERVICE:

(t any time be!ore the expiry o! the probationary period the

employees service may be terminated either by the company or by the

employee without assigning any reason or salary in lieu there o!

however either side on a months notice in writing or salary may

terminate the services o! a permanent employee thereo!.

EXIT INTERVIE":

*he employee leaving the 0ob has to !ill in the N?xit interviewO

!orm mentioning the reasons !or leaving the 0ob.

TERMINAL BENEFITS:

CONTRIBUTORY PROVIDENT FUND M

%oth the employer and the employee contribute P o! basic

8( to the !und. Companys contribution is paid to the employee only

a!ter the completion o! 5 years service i! heBshe decides to leave the

services o! the company.



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GRATUITY:

(n employee is paid gratuity emoluments which is inclusive o!

%asic pay 8( at the time o! retirement o! each completed year o!

continuous service sub0ect to ceiling limit o! 's. -5 . (n

employee will however be eligible !or gratuity only on completion o!

!ive years o! service except in case o! death or retirement.



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LEAVE RULES

?ach permanent employee who has completed one !ull year o!

continuous service is entitled to -- days privilege leave. Hrivilege

leave can be accumulated up to a maximum o! >> days. Hrivilege

leave can be availed only twice in any calendar year. (ny holidays

occurring during the leave period is treated as part o! that earned

leave. (pplication !or privilege leave should be submitted to the

department head atleast tow wee4s prior to going on such leave.

CASUAL LEAVE:

Casual leave o! 1- days is given in every calendar. Casual leave

is untended !or urgent business or un!oreseen circumstances. +ormally all re2uests !or casual leaves are applied !or in advance.

SICKNESS LEAVES:

;ic4ness leave o! 1- days !or every calendar year is encashable

!or only those employees not covered under ?;I act.

MATERNITY LEAVES:

"emale employees are given , days leave as per maternity

bene!it act.



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THE HRD POLICIES

)e visualiEe creation o! cohesive wor4 groups and will !oster and

rein!orce our team identity.

)e see4 to achieve organiEational growth and development

through our people.

)e will maximiEe opportunities !or the sel! development and

career growth o! our people.

)e are committed to enabling people to achieve their pea4

potential.

)e are always ready to assist our people in overcoming

wea4nesses and maximiEing their strengths. )e believe that every one o! our people always wants to give his

best and we will provide the means to enable him to do so.

)e will !acilitate participation o! and contribution by each

individual.

)e will de!ine roles clearly empower people to ta4e decisions and

calculated ris4s.

Creation and sustenance o! an in!ormal wor4 environment will help

people to do there best and re@e!!ective.

)e will always loo4 up to our people !or achieving our targets and

surpassing them.



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THE HRD ROLE

CONTRIBUTING TO ORGANI4ATIONAL

EFFECTIVENESS

THE MISSION STATEMENT:TO PLAY IN ACTIVE ROLE IN5

AND CONTRIBUTE EFFECTIVELY TO THE

ACHIEVEMENT OR ORGANI4ATIONAL OB6ECTIVES7

THE MISSION OB6ECTIVES:

Creating and sustaining and organiEational design and culture

which as geared to motivate people and teams to put in their best.

Creating and sustaining a people !riendly and result sensitive

environment.

*o !acilitate individuals and teams in their e!!orts to optimiEe sel!

and each others capabilities and !unction e!!ectively as harmonious

parts o! the organiEation.

*o !oster co@ordination co@operation among teams as well as

individuals. *o inculcate a sense o! concern and commitment to

organiEational ob0ectives.



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THE HRD MISSION

INSTRUMENTS FOR ACHIEVING HRD GOALS

;ense o! mission Fob design 9otivate %ase training

'espect and trust ' planning *eam wor4 Core training?2ual treatment 'e2uirement #roup thin4 ;upplementary

training

Harticipative Quality manpower Dpen

communication

Hotential

assessment

Innovation Her!ormance

management

?mployee relations Career

management

)or4 environment ;uccession

planning

'ecognition Fob enrichment

Quality 'eward systems 8iscipline ;el!

development

Hroactive Industrial relation igh responsibility ;el! actualiEation


(C*IG? 'D$? I+ * ?(C I?G?9?+* D" #D($;

?""?C*IG?C:$*:'?

H?';D+($;3;*?9;

H?';D+($H'(C*IC?;

*'(I+I+# &8?G?$DH9?+*


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leadership

Hositive attitude )el!are activities 'ole clarity #rowth

opportunities

Galue driven Communication

system

Fob satis!action

Concern &

sensitivity

' data base

Customer oriented

'esult oriented

Competitive

8evelop

commitment



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HUMAN RESOURCE MANAGEMENT

PROCESS IN COX & KINGS

MANPO"ER PLANNING AND BUDGETING IN COX &

KINGS

PROCEDURE FOLLO"ED:

16 ?very department in the company be!ore the end o! the year

reviews the ade2uacy or otherwise the available manpower with

re!erence to the tas4s and targets in 2ualitative and 2uantitative

terms to the personal department.

-6 %ased on the re2uirements o! additional manpower plan !or the!inancial year is prepared 0ointly by the planning and personal

department o! the department !or the division as a whole giving

speci!ic details !or each post other than casual post and 0usti!ication

thereo!. *his manpower plan contains detail o! expenditure

involved which !orms as part o! the overall manpower budget o!

the division.

A6 (n annual budget is to be board o! directors.

/6 Dn approval by the board these manpower plans will contribute

sanction !or creation o! posts including pasts o! trainees and !orms

the general basis o! recruitment during !inancial years.



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SUMMER TRAINING REPORT

ON

"MANAGEMENT CONCEPTS &ORGANIZATIONAL

BEHAVIOUR"

Submitted by:

ABHISHEK VASHISTHAC1a BBA5 III, 8 a,

R#11 N#7 B3ANBB39 ;?

Documents

Cox & Kings # Abhi