7/31/2019 coverletter_samp
1/2
November 3, 2010
Ms. Rhonda West
Customer Service Manager
Acme Inc.
123 Corporate Blvd.
Sometown, CO 50802
Re: Customer Service Representative Opening (Ref. ID:
CS300-Denver)
Dear Ms. West:
I was excited to see your opening for a customer service rep,
and I hope to be invited for an interview.
My background includes serving as a customer service associate
within both call -center and retail environments. Most
recently,
I worked on the customer service desk for Discount-Mart, where
my responsibilities included handling customer merchandise
returns, issuing refunds/store credits, flagging damaged
merchandise for shipment back to vendors and providing back-up
cashiering during busy periods.
Previously, I worked within two high-volume customer-support
call centers for a major telecommunications carrier and a
satellite television services provider. In these positions, I
demonstrated the ability to resolve a variety of issues and
complaints
(such as billing disputes, service interruptions or cutoffs,
repair technician delays/no-shows and equipment malfunctions).
Iconsistently met my call-volume goals, handling an average of 56
to 60 calls per day.
In addition to this experience, I gained considerable customer
service skills during my part-time employment as a waitress and
restaurant hostess while in high school.
I also bring to the table strong computer proficiencies in MS
Word, MS Excel and CRM database applications and a year of
college (business major). Please see the accompanying resume for
details of my experience and education.
I am confident that I can offer you the customer service,
communication and problem-solving skills you are seeking. Feel free
to
call me at 555-555-5555 (home) or 555-555-5500 (cell) to arrange
an interview. Thank you for your time -- I look forward to
learning more about this opportunity!
Sincerely,
Sue Ling
Enclosure: Resume
ROBYN A. MATTHEWS15 Elm Lane
Sometown, IN 55555
Home: (555) 555-5555
[email protected]
May 6, 2010
Mr. Andrew Smith
7/31/2019 coverletter_samp
2/2
Director of Operations123 Company15 Lafayette WaySometown, IN
55555
Re: Mechanical Engineer Position (Ref. Code: 12345), advertised
on Monster.com
Dear Mr. Smith:
Your job description for a mechanical engineer perfectly matches
my qualifications, and I am very interested in the opportunity.
I have enjoyed a progressively responsible engineering career
with ABC Manufacturing Co., and participated in the engineeringof
three major car model changes. I am experienced in all phases of
new vehicle model development and implementation, fromconception to
production stages. Most recently, I have:
Contributed to major model changes for the 2008 Carname, 2007
Carname and 2006 Carname; Developed process plans and layouts for
seven additional car models; Reduced ergonomic impact on production
team members by designing new assist lift systems; Helped create
estimation and calculation tool for project budgets, greatly
improving negotiating power with installation
contractors; and
Built rapport with overseas colleagues, often traveling to Japan
for production consultations.
In addition, I have served as lead engineer in establishing
standards that have reduced costs,
enhanced efficiency, improved production methods and simplified
equipment and part needs.
Mr. Smith, I have received repeated commendations from ABC
Manufacturing Co. for my
work quality, revenue contributions and commitment to achieving
company goals, and I
know I would be a valuable asset to your North American
Division. Please feel free to call
me at 555-555-5555 or send an email to [email protected]
to arrange a meeting.
I look forward to speaking with you!
Sincerely,
Robyn A. Matthews
Enclosure: Resume
