Course Syllabus BUSI 6370-70: Business Communication for … · Health Care Leadership Symposium This 2-5 minute video-recorded presentation allows you to individually select either

Course Syllabus BUSI 6370-70: Business Communication for Health Care Managers

Professor: Leslie Ramos Salazar, Ph.D. Fall 2015

Class Days/Times/Location or Other Format: Blackboard – Online Office Location: CC 208A Office Hours: W, 10:00am to 12:00pm; TTH, 8:00am to 9:00am; 11:00am to 12:00pm; 3:00pm to 5:00pm; and by appointment Office Phone: 806-651-2548 Email: [email protected] Social Media: Keep up with the latest happenings of your COB on Facebook: www.facebook.com/wtamucob and Twitter, #WTAMUCOB Professor Social Media: Keep up with the latest research news and professional activities of your COB professor on Linked In, Twitter @dr_ramossalazar, and Skype (drleslieramossalazar).

Course Quotes:

“Communication that is compassionate, patient and respectful both between the patient and among all health care professionals is the linchpin of highly functioning health care and optimum patient health.” – Andrew Selinger, M.D.

“The most basic of all human needs is the need to understand and be understood. The best way to understand people is to listen to them.” – Ralph Nichols

Terms of Use A student's continued enrollment in this course signifies acknowledgment of and agreement with the statements, disclaimers, policies, and procedures outlined within this syllabus and elsewhere in the WTClass environment. This Syllabus is a dynamic document. Elements of the course structure (e.g., dates and topics covered, but not policies) may be changed at the discretion of the professor. WTAMU College of Business Mission Statement The mission of the College of Business is to provide high quality undergraduate and graduate business education with a global perspective and ethical awareness. We accomplish this through emphasis on excellence in teaching, which is strengthened by faculty scholarship and supported by professional service.

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©2015-2016 ===Dr. Leslie Ramos Salazar ===All rights reserved.

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Learning Objectives of the WTAMU College of Business Programs The College of Business (COB) at West Texas A&M University (WTAMU) seeks to prepare students in the Bachelor of Business Administration (BBA), Master of Business Administration (MBA), Master of Professional Accounting (MPA), and the Master of Science, Finance and Economics (MSFE) degree programs for careers in business and to foster their professional growth and advancement via key learning goals and objectives. The learning objectives of the College of Business are as follows:

• Leadership • Communication • Critical Thinking • Business Integration • Core Business Knowledge • Global Business Environment • Business Ethics and Corporate Governance

Course Description This course focuses on the analysis of health communication issues for health care managers. Several major themes will be covered including communications in healthcare settings, professional skills in managing care, communication and patient-centered care, managing communications within and across relevant constituencies, ethical communication in health care, and transforming the role of communications in health care. Specific topics may range from health communication research, theory, and practice, role of communication in quality health care delivery, health promotion and disease prevention, different communication channels, cross-cultural communication issues, and risk communication. Course Objectives

1) Discuss the role of communication in contemporary health care issues. 2) Synthesize and apply evidence-based health care interpretations into valuable health care practice. 3) Lead and present a scholarly discussion on a selected health care area using your verbal and

nonverbal communication skills. 4) Analyze and apply a health care communication principle, theory, or model. 5) Apply the appropriate communication skills to enhance the quality of interactions between

patients and health care professionals. 6) Create and present a health care communication project in a small virtual team. 7) Demonstrate skill in the use of style manuals such as the APA 6th edition manual.

Course Materials (Text, videorecorder, etc.)

Required Textbook/Readings:

• Communication Skills for the Health Care Professional: Concepts, Practice, and Evidence, by Gwen van Servellen, 2nd Edition 2009, Jones and Bartlett Publishers, ISBN-13: 978-0-7637-5557-7, ISBN-10: 0-7637-5557-5. (Alternatively, you may obtain the Digital Format Edition).

• Additional required reading assignments will be made available on Blackboard.

http://www.jblearning.com/catalog/9780763755577/

https://blackboard.wtamu.edu/


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Required Materials:

• Access to a reliable computer with Internet access and Microsoft Office (e.g., Microsoft Word) • Webcam, smartphone camcorder device, or camcorder/camera (mp4) with audio capacity • Browser Plugins

a. PC only: (Adobe Acrobat Reader, PowerPoint Viewer, and Adobe Flash Player). b. Mac only: (Adobe Acrobat Reader, PowerPoint Viewer, and Adobe Flash Player).

Recommended Materials:

• Publication Manual of the American Psychological Association, by the American Psychological Association, 6th Edition 2011, APA, ISNB-13: 978-1433805622, ISBN-10: 1433805626

Student Responsibilities:

One of the benefits of online learning is that you interact with the class material as your schedule permits. However, this course also requires you to be self-motivated to (1) check your WTCLASS Blackboard email posted on the WTCLASS Blackboard site at least once daily, (2) thoroughly read the weekly course readings and listen to the online lectures, (3) complete and submit all your assignments a day or more prior to the deadline, and (4) keep in contact with the professor as necessary.

Map from COB Learning Objectives to Specific Course Objectives COB Learning Goals Course Learning Objectives 1 (Communication) 1,5 2 (Critical Thinking) 2, 3, 4 3 (Business Environment) 6, 7

Business Communication for Health Care Managers enhances the learning goals of the College of Business by focusing on the following objectives of the course:

1. Students will demonstrate competencies in writing, speaking, and technology communication via written assignments, discussion forums, journals, and oral presentations.

2. Students will demonstrate their competencies in critical thinking via written assignments, discussion forums, journals, and a leadership assignment.

3. Students will illustrate and explain theories, principles, and concepts related to health care communication via written assignments and a leadership assignment.

4. Students will demonstrate their competencies in ethical decisions via written assignments, discussion forums, and a project.

Course Grading Policies

The following is a grading scale for this Business Communication for Health Care Managers course offered by the College of Business. This course requires much effort, self-discipline, and dedication on your part. This is a percentage based class and there are no “grade boosters” after all grades are entered at the end of the fall semester period.

https://get.adobe.com/reader/

https://www.microsoft.com/en-us/download/details.aspx?id=13

https://get.adobe.com/flashplayer/

http://www.adobe.com/support/downloads/product.jsp?platform=macintosh&product=10

http://powerpoint-98-viewer-for-macintosh.en.softonic.com/mac

http://adobe-flash-player.en.softonic.com/mac


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Grade Calculation:

Type of Assignment Number of Assignments Percentage by Assignment

Syllabus Quiz 1 1%

Discussion Posts 13 13%

Position Journals 13 13%

Health Care Leadership Symposium 1 13%

Analysis Papers 2 30%

Final Project 1 30%

Total: 100%

Course Assignment, Examination, and or Project Policies

Discussion Forum Posts

There will be 13 weekly discussion board posts that are listed on the schedule to help you digest the material and to connect better with your peers. Discussion board posts will be due by 11:59pm. In addition, two replies to two different peers must be posted by 11:59pm on the date indicated on the syllabus. Any late discussion board post that is one minute or later after 11:59pm will receive a ZERO grade. There are no make-up discussion forum posts given that these discussion forum posts will be made available early in the week.

Scholarly Position Journals

There will be 13 weekly position journals that are listed on the schedule to ensure that you understood and comprehend the core concepts of the week’s readings and lectures. Position journals should be a minimum of one (double-sided) page or at least 400 words. Position journals will be due via Blackboard by 11:59pm on the listed due date (NO EXCEPTIONS). Any position journal submitted one minute or later after 11:59pm will receive a ZERO grade. It is imperative that you study and read each of the assigned reading course material prior to working on your position paper. The position paper should try to a) describe and synthesize the entire week’s readings (e.g., assumptions, arguments, findings, theoretical positions, etc.) and b) comment, reflect, and/or critique on at least 2-3 important reading areas of personal scholarly interest.

Health Care Leadership Symposium

This 2-5 minute video-recorded presentation allows you to individually select either an external scholarly book chapter, or a peer-review health care communication article in an area relevant to the readings on any module prior to, or on the date of your presentation. Your presentation will be part of only one (1) out of five (5) Health Care Leadership Symposiums scheduled throughout this course. Plan to present your


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summary and critique of your selected book chapter (or peer-review article) by sharing the main findings of the book chapter (or peer-review article) and explain the connection between your selected reading and health care communication theory or practice, and guide a discussion about your selected reading by preparing at least 3-5 open-ended insightful discussion questions. The full citations for your selected article, or book chapter, along with your 3-5 open-ended discussion questions, should be posted on Blackboard by 11:59pm on the Wednesday preceding the week’s course. Make sure your book chapter or peer-review article is emailed to the professor and to students, as well for reference purposes. Be well prepared to facilitate the Leadership discussion, and offer other insightful comments. On the dates that you are not presenting an article, you will react and respond to other leaders’ presentations in four (4) other Leadership Symposium Forums.

Health Care Communication Analysis Papers

There will be two (4-6 page) health care communication analyses that will develop your critical health care communication analysis skills. The first paper is a narrative experience analysis and the second paper is a theoretical analysis. Both papers require you to use 12 point font using Times News Roman font and to double space your work. More details will be uploaded via Blackboard.

Final Project

This 10-20 minute virtual team presentation will entail crafting a research-based health care communication skill intervention, or health campaign program that will be applicable to a health care communication campaign, or a health care organization on a health care issue of your choice (e.g., STD/AIDS, Teen Pregnancy, Breast Cancer Screening, Compassion and Illness, Kidney Disease, Health Care Disparities, Stigma, etc.). After selecting a health issue, health policy, or health concern you will be targeting a particular audience, the selected communication skill-building exercises, the communication context, and the evaluation of the program’s implementation given your selected theoretical or evidence-based research findings. You may use the course textbook and any other peer-review references to support the construction of this health care communication skill intervention program.

Other Assignments

Generally Speaking…

All assignments are due via WTCLASS by 11:59PM on the day indicated on the course schedule. In addition, all assignments must be typed in double-spaced 12 pt. font with 1-inch margins all the way around, your name in header of the page, and page numbers on every page.

I strongly encourage informal virtual networks in class. It is a good idea to exchange phone numbers, emails, and social media usernames with one or more students. If you miss a virtual class and need details about what you missed please review each missed lecture, email me, or make an appointment to chat with me.

Final Topic Proposal. I will collect one final topic proposal before your final project to ensure that the topics are appropriate and not the same as other teams in the class. You may change


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topics after that time but you must get approval from me. In short, I want to know why this topic is important, what your research plan is, and how your plan relates to your target audience.

Research Outline. An electronic final project outline and bibliography in APA 6th Edition format is required the day that you deliver your final project presentation to expedite the grading process. You will receive APA training handout via Blackboard. Proper spelling and grammar is required; therefore, please see me beforehand if this is an issue. I am happy to look over your outline and provide feedback for outlines given to me well in advance of the due date.

Self Evaluation. After the final project delivery you are required to turn in a short paper evaluating your performance based on the observations you made while watching it on video via WTClass Blackboard by 11:59pm on the day after you presented your speech (NO EXCEPTIONS). Any assignment submitted one minute after 11:59pm will receive a ZERO grade. This will be a short self-critique emphasizing thoughtfulness and personal reflection. Please note both strengths and weaknesses of your presentation.

Peer Reactions. For each presentation you will do at least 2 online peer reactions of your peers so that each speaker gets ample feedback and support from various perspectives and also to aid you, as an audience member, to practice skills of critical thinking and listening. Peer reactions will be made public, so please be mindful and provide constructive feedback on the questions posed by your peers. They will also be graded by me so it is imperative that reactions are thought provoking and offer valuable feedback for the speaker. This assignment should address your peers’ questions and arguments of the presentation in a respectful manner. These reactions are due on the day after the speaker uploads his or her video presentation by 11:59pm.

Course Topics - Tentative Calendar of Readings, Topics, and Due Dates

The following is the schedule of readings and assignment due dates.

*Textbook & Assigned Readings*

Modules & Due Dates Required Reading and Lecture Schedule Assignments Due (always at 11:59pm Texas time)

1 August 24

(Monday) • Intro to Health Care Comm. & Syllabus

• DB #1 • Syllabus Quiz

August 26

(Wednesday)

• Lectures for Module 1 • Ch01: Health Communications &

Quality Care • Ch02: Principles of Human

Communication

• Module 1 Position Journal

• DB #1: 2 Replies to 2 Peers

2 August 31 • Lectures for Module 2 • DB #2


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(Monday) • Ch03: Therapeutic Communications • Ch04: Cultural Similarities and

Differences and Communication

• Sign up to Lead on a Scholarly Leadership Symposium Forum

September 2

(Wednesday)

• Lectures for Module 2 • Irizarry & Gallant (2006) – Managing

Diversity in a Health Care Setting • Gao, Burke, Somkin, & Pasick (2009) –

Culture in Physician-Patient Communication

• Module 2 Position

Journal • DB#2: 2 Replies to 2

Peers

3 September 8

(Tuesday)

• Lecture for Module 3 • Ch05: Confirmation & Empathy • Ch06: Communicating Trust

• DB#3

September 9

(Wednesday)

• Lecture for Module 3 • Passalacqua & Segrin (2012) – Stress,

Burnout, and Empathy • Youngson 2011- Compassion in

Healthcare


• DB #3: 2 Replies to 2 Peers

• Leadership Forum #1

September 10

(Thursday) • Participate in Leadership Forum #1

• Leadership Forum #1: 2 Replies to 2 Peers

4 September 14

(Monday)

• Lecture for Module 4 • Ch07: Skillful Use of Questions

• DB #4

September 16

(Wednesday)

• Lecture for Module 4 • Ch08: Therapeutic Use of Silence and

Pauses • Davis, Foley, Crigger, & Brannigan

(2008) – Healthcare and Listening

• Module 4 Position

Journal • DB #4: 2 Replies to 2

Peers

5 September 21

(Monday)

• Lecture for Module 5 • Ch9: Limitations of Self-Disclosure • Ch10: Proper Placement of Advising

• DB#5

September 23

(Wednesday)

• Lecture for Module 5 • Ch12: Use of Confrontations, Orders,

and Commands


• DB#5: 2 Replies to 2 Peers



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September 24


• Leadership Forum #2: 2 Replies to 2 Peers

6 September 28

(Monday)

• Lecture for Module 6 • Ch13: Communicating with Patients

with Low Literacy • Martin, Schonlau, Haas, Derose,

Rosenfeld, Buka, & Rudd (2011) – Patient Advocacy and Literacy Skills

• DB#6

September 30

(Wednesday)

• Wynia & Osborn (2010) – Health

Literacy and Communication Quality • Weaver, Wray, Zellin, Gautam, & Jupka

(2012) – Advancing Organizational Health Literacy Case Study



October 1

(Thursday) • Work on your Analysis Paper #1 • Analysis Paper #1 Due

7 October 5

(Monday)

• Lecture for Module 7 • Ch14: Communicating with Chronic

Patients • Ch15: Communicating with Patients

with Crisis

• DB #7

October 7

(Wednesday)

• Lecture for Module 7 • Ch16: Communicating with Resistive

Patients




October 8


• Leadership Forum #3: 2

Replies to 2 Peers

8 October 12

(Monday)

• Lecture for Module 8 • Ch17: Healthcare Group

Communications

• DB #8

October 14

(Wednesday)

• Lecture for Module 8 • Ch18: Conflict in the Healthcare System • Simpao (2013) – Conflict Management

in the Health Care Workplace • Jackson, Wilde, & Williams (2003) –

Clinical Empowerment, Ethics, and Conflict Management Case Study




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9 October 19

(Monday)

• Lecture for Module 9 • Ch19: Family Dynamics and

Communications with Patients’ Significant Others

• DB #9

October 21

(Wednesday)

• Lecture for Module 9 • Tardy & Hale (1998)- Interpersonal

Networks in Health Care Decision Making




October 22


• Leadership Forum #4: 2

Replies to 2 Peers

10 October 26

(Monday)

• Lecture for Module 10 • Ch20: Issue of Patient’s Rights • Final Project Teams Assigned

• DB #10 • Meet your Teams &

Brainstorm a Topic

October 28

(Wednesday)

• Lecture for Module 10 • Ch21: Issues of Confidentiality,

Anonymity, and Privacy • Petronio, Sargen, Andea, Reganis, &

Cichocki (2004) –Family and Friends as Health Care Advocates



• Topic Proposal for Final Project

11 November 2

(Monday)

• Lecture for Module 11 • Ch22: Health Communication Theories • DeMartino, Rice, & Saltz (2015) –

Applied Test of Social Learning Theory

• DB #11

November 4

(Wednesday)

• Lecture for Module 11 • Theories* • Della, Smith, & Best (2014) – Applying

Social Ecological Model • Roberto, Krieger, Katz, Goei, & Jain

(2011): Application of TRA/TPB



November 5

(Thursday) • Work on your theory application paper • Analysis Paper #2 Due

12 November 9

(Monday)

• Lecture for Module 12 • Ch23: Internet Use and

Communications of Patients and Providers

• Manderscheid & Wukitsch (2014) – Healthy People 2020: Mobile and Digital Communication Tools

• DB #12


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November 11

(Wednesday)

• Lecture for Module 12 • Craig, Campbell, Bichar, & Baker (2013)

– Digital House Calls • Evans, Abroms, Poropatich, Nielsen,

Wallace (2012) – Text4baby Case Study Evaluation




November 12

(Thursday) • Participate in Leadership Forum #5 • Leadership Forum #5: 2 Replies to 2 Peers

13 November 16

(Monday)

• Lecture for Module 13 • Ch24: Altering Systems of Care to

Enhance Healthcare Communications

• DB #13

November 18

(Wednesday)

• Cunningham & Geller (2011): What do healthcare managers do after a mistake?

• McKinley & Perino (2013) – Communication competence in health care workers



14 November 23

(Monday) • Work in your Virtual Groups

• Final Project Presentation Due

• Final Project Outline Due

November 24

(Tuesday) • Final Day • Self-Reflection Due • Peer Reactions Due

Additional Course Policies

Netiquette Policy

Please ensure that all communication(s) that take place in this course, including emails to me and your peers are professional and well written. The subject line of all emails should reflect the reason for the message. If your email is of urgent nature, please put “URGENT” in the subject line, followed by the subject of your message.

During the week (Monday through Thursday) I will respond to emails within 24 hours. If you do not receive a response within 24 hours, it is your responsibility to re-send your message.

Because some students may reveal confidential matters about themselves through discussion board posts or video uploads, it is my goal to create a positive virtual learning climate. I expect you to display respect and tolerance of your peers’ private opinions and thoughts, even if you disagree with their perspectives. Please avoid any disruptive online behavior (e.g., flaming, harassment, negative attitudes, etc.). There is a 10 point penalty for each instance of disrespectful behavior.


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Virtual Attendance

Virtual attendance is importance for your business success; therefore, your virtual attendance for this course is a requirement. Virtual attendance is measured through your participation and completion of course assignments. Students who do not participate by completing each assignment in this class may be at risk of falling too far behind and may find it difficult to catch with everyone else. It is the student’s responsibility to contact the professor if a student is encountering a significant challenge, or obstacle to completing his/her assignments.

Presentation assignments cannot be made up, you will earn a zero if you fail to complete these assignments.

Please log on via WTCLASS each day of the week (Monday through Thursday) to check for due dates, assignments, readings, etc.

Missed Assignments and Late Work

In this MBA course, late work is considered unacceptable. Assignments or participation activities missed due to unexcused tardiness cannot be made up. All late work is considered unacceptable in this class and you will receive 0 points for any assignment submitted more than 15 minutes late. Make-up opportunities may be available only if you have an excused virtual absence (e.g., jury duty; hospitalized), but this is only valid if the work is made up within 1 week of the original due date, or you will receive 0 points even with your documented excuse. Please make sure to save “screen shots” or personal records of all your electronic assignment submissions in case you encounter a technological issue.

NOTE: A lack of technical knowledge is NOT an acceptable excuse for late work. You are responsible for learning how to navigate the technology that is used in the course and to look for help when you need it. For computer, internet, or WTCLASS-related problems or questions, contact the [email protected] or call 806-651-4357 (HELP), or 806-316-9037 (IT Emergency) for immediate assistance. WTAMU has experts in technical support who serve as a valuable resource for you throughout this course.

WTAMU COB Student Code of Ethics Each student enrolled in COB courses accepts personal responsibility to uphold and defend academic integrity and to promote an atmosphere in which all individuals may flourish. The COB Student Code of Ethics strives to set a standard of honest behavior that reflects well on students, the COB and West Texas A&M University. All students enrolled in business courses are expected to follow the explicit behaviors detailed in the Student Code of Ethics. Code of Ethics

• Do not use notes, texts, solution manuals, or other aids for a quiz or exam without instructor authorization.

• Do not copy the work of others and/or allow others to view your answers or copy your work during a quiz, exam, or on homework assignments.

• Do not allow other parties to assist in the completion of your quiz, exam, homework, paper, or project when not permitted.

• Do not work with other students on projects or assignments without authorization from the course instructor.

mailto:[email protected]


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• Properly cite and specifically credit the source of text, graphic, and web materials in papers, projects, or other assignments.

• Do not forge the signature of an instructor, advisor, dean, or another student. • Provide truthful information for class absences when asking faculty for excused absences or

for a make-up for a quiz, exam, or homework. • Provide truthful information on your resume including work history, academic performance,

leadership activities, and membership in student organizations. • Respect the property, personal rights, and learning environment of all members of the

academic community. • Live up to the highest ethical standards in all academic and professional endeavors.

Students violating the Student Code of Ethics will be reported to the Dean’s office and are subject to penalties described in the West Texas A&M University Code of Student Life, which may include suspension from the University. In addition, a violator of the Student Code of Ethics may become ineligible for participation in student organizations sponsored by the COB and for recognition for College academic honors, awards, and scholarships. COB Student Resources Link The COB has developed a Student Resources repository (e.g., APA writing style information, business core reviews, facilities, and other helpful supplements), which can be found on the COB Website: http://www.wtamu.edu/academics/college-business-facilities-and-resources.aspx . Additionally, WTAMU has developed an Academic Study Skills information site to assist students (e.g., study habits, supplemental instruction, tutoring, writing and math skills), which can be found on the WTAMU Website: http://www.wtamu.edu/student-support/academic-study-skills.aspx . For WTAMU Writing Center information (for students needing writing assistance, guidance, and feedback), please visit: http://www.wtamu.edu/academics/writing-center.aspx . COB Communications Component Students earning a BBA degree must complete at least one course with a communications component as part of the business core requirements. The COB communications component is a requirement in the following courses: ACCT 4373 (Accounting Communications), BUSI 4333 (Cross-Cultural Issues in Business Communications), BUSI 4350 (Current Issues in Management Communications), BUSI 4380 (Conflict Resolution and Negotiation), BUSI 4382 (Emerging Media Law), CIDM 3320 (Digital Collaboration and Communication), ECON 4370 (Economics of Health Care), FIN 3350 (Personal Financial Planning), FIN 4320 (Investments), FIN 4321 (Portfolio Theory), MGT 3335 (Organizational Behavior), MGT 4380 (Conflict Resolution and Negotiation), and MKT 3342 (Consumer Behavior). Students in a communications component course are explicitly required to demonstrate knowledge of communication skills. Specific objectives may include but are not limited to the following concepts put forth by the National Business Education Association: (1) ability to organize a written and an oral message coherently and effectively, (2) ability to use technology for communication, (3) ability to research a topic, prepare a report, and present the findings to all organizational levels, and (4) ability to demonstrate critical-thinking skills. Specific course requirements and the role of the communications component with respect to student grading policy are at the discretion of the course instructor of record. Student Travel Opportunities In multiple business courses, there may be opportunities for student travel supplemented by student fees. If you have an interest in such opportunities as they become available, please notify a faculty member.

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Dropping/Repeating the Course Should a student decide to drop the course, it is the student’s responsibility to be aware of the final drop dates and adhere to the WTAMU Add/Drop policy. Any student participating in the course after the WTAMU posted drop date will be considered active and a grade will be administered at the end of the course for that student. Students are charged a fee for any course attempted for a third or subsequent time at WTAMU other than a non-degree credit developmental course or exempted courses. Scholastic Dishonesty It is the responsibility of students and instructors to help maintain scholastic integrity at the University by refusing to participate in or tolerate scholastic dishonesty. Commission of any of the following acts shall constitute scholastic dishonesty. This listing is not exclusive of any other acts that may reasonably be said to constitute scholastic dishonesty: acquiring or providing information for any assigned work or examination from any unauthorized source; informing any person or persons of the contents of any examination prior to the time the examination is given in subsequent sections of the course or as a makeup; plagiarism; submission of a paper or project that is substantially the same for two courses unless expressly authorized by the instructor to do so; submission of a paper or project prepared by another student as your own. You are responsible for being familiar with the University's Academic Integrity Code, as well as the COB Student Code of Ethics listed in this document. Viewpoints/External Websites Disclaimer The views expressed in this document, web-based course materials, and/or classroom presentations and discussions are those of the professor and do not necessarily represent the views of West Texas A&M University, its faculty and staff, or its students. Views expressed by students are likewise those of the person making such statements. It is understood and expected that each individual within this course will respect and allow individual difference of opinion. Neither the professor, the COB, nor WTAMU are responsible for the content of external websites discussed in the classroom and/or linked to via online course materials, emails, message boards, or other means. Referred websites are for illustrative purposes only, and are neither warranted nor endorsed by the professor, COB, or WTAMU. Web pages change frequently, as does domain name ownership. While every effort is made to ensure proper referencing, it is possible that students may on occasion find materials to be objectionable for reasons beyond our control. Acceptable Student Behavior Classroom behavior should not interfere with the instructor’s ability to conduct the class or the ability of other students to learn from the instructional program (Code of Student Life). Unacceptable or disruptive behavior will not be tolerated. Students engaging in unacceptable behavior may be instructed to leave the classroom. Inappropriate behavior may result in disciplinary action or referral to the University’s Behavioral Intervention Team. This prohibition applies to all instructional forums, including electronic, classroom, labs, discussion groups, field trips, etc. Technology Requirements All technological requirements for the successful completion of this course are the responsibility of the student, including access to a working computer and or to a device with secure broadband Internet connection, data storage and retrieval, and state-of-the-art security. The student is responsible for all technological problems not related to WTAMU, including but not limited to equipment failures, power outages, and Internet breakdowns. Furthermore, students are responsible for all necessary technical and operational skills for completing this course, and for being familiar with WTClass (the Blackboard Learning System) both in a general sense and in a specific sense as pertaining to this course and any


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materials stored within. The professor is not responsible for any technical matters related to WTClass. Students must contact WTClass if they have problems accessing and/or using the WTClass environment. Physical or Educational Access - ADA Statement West Texas A&M University seeks to provide reasonable accommodations for all qualified persons with disabilities. This University will adhere to all applicable federal, state and local laws, regulations and guidelines with respect to providing reasonable accommodations as required to afford equal educational opportunity. It is the student's responsibility to register with Student Disability Services (SDS) and to contact faculty members in a timely fashion to arrange for suitable accommodations. Contact Information: Student Success Center, CC 106; www.wtamu.edu/disability; phone 806-651-2335. Title IX Statement West Texas A&M University is committed to providing a learning, working and living environment that promotes personal integrity, civility, and mutual respect in an environment free of sexual misconduct and discrimination. Title IX makes it clear that violence and harassment based on sex and gender are Civil Rights offenses subject to the same kinds of accountability and the same kinds of support applied to offenses against other protected categories such as race, national origin, etc. Harassment is not acceptable. If you or someone you know has been harassed or assaulted, you can find the appropriate resources here: • WTAMU Title IX Coordinator Becky Lopez – Kilgore Research Center 147, or call 806.651.3199 • WTAMU Counseling Services – Classroom Center 116, or call 806.651.2340 • WTAMU Police Department – 806.651.2300, or dial 911 • 24-hour Crisis Hotline – 800.273.8255, or 806.359.6699, or 800.692.4039

https://www.notalone.gov/ For more information, see the Code of Student Life. WT Attendance Policy for Core Curriculum Classes For the purposes of learning assessment and strategic planning, all students enrolled in Core Curriculum or developmental courses at West Texas A&M University must swipe their Buff Gold cards through the card reader installed in the classroom/lab for each class/lab meeting. Evacuation Statement If you receive notice to evacuate the building, please evacuate promptly but in an orderly manner. Evacuation routes are posted in various locations indicating all exits, outside assemble area, location of fire extinguishers, fire alarm pull stations and emergency telephone numbers (651.5000 or 911). In the event an evacuation is necessary; evacuate immediately do not use elevators; take all personal belongings with you; report to outside assembly area and wait for further information; students needing assistance in the evacuation process should bring this to the attention of the instructor at the beginning of the semester. Copyright All original content in this document, all web-based course materials (be they text, audio, and/or video), and/or classroom presentations are subject to copyright provisions. No distribution without the express written consent of the author. Students are prohibited from selling (or being paid for taking) notes during this course to or by any person or commercial firm without the express written permission of the professor. * Syllabus template approved by COB Curriculum Committee May 2015. Annual review of the syllabus is a formal part of the COB continuous improvement process.

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Course Syllabus BUSI 6370-70: Business Communication for … · Health Care Leadership Symposium This 2-5 minute video-recorded presentation allows you to individually select either