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man

ager

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ours

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last

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s. T

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rais

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ours

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two-

way

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appr

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prov

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for t

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atun

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incl

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your

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me

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acul

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iver

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sta

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cou

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taug

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in th

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pres

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now

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play

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e ar

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Can

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ntDR

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adm

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trat

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Day

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Day

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a.m

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9:

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and

fina

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inar

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47th Annual Administrative Professionals CourseInfluential AssistantTH

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ADMINISTRATIVE PROFESSIONAL CERTIFICATION

NOW with APC Certification

Canada’s Premier Training Event for Administrative Professionals

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A POWERFUL3-DAY VIRTUALSEMINAR

December 2nd - 4th, 2020 January 12th - 14th, 2021 February 9th - 11th, 2021

Here are some of the more than twenty-thousand organizations that have sponsored participants at our public seminars:

1. Canada’s Most Comprehensive and LongestRunning Administrative Professionals ProgramSince day one, we have worked closely with HR departments, managers, and administrative professionals themselves to ensure that our courses meet the rigorous needs of our participants. It is from our experience over the last four decades that we have meticulously crafted our programs. The praise this course consistently receives reflects our persistent research and subsequent revision, ensuring this seminar is at the cutting edge.

2. Why the Virtual Edition of the 47th AnnualAdministrative Professionals Seminar?With record numbers being reported as we continueto battle the Covid-19 pandemic, we have receivedmany requests to provide our clients with a highquality training option, fully interactive andparticipatory.And you’ll be in good company…

4. Highly Qualified FacultyWe use the university standard; all of our courses are taught by experts in the field, not scripted presenters. Knowledgeable and entertaining, each of our faculty members hold at least a Master’s Degree from a fully accredited university and one or more professional qualifications, (Ph.D, CMC, PMP, etc.) Our faculty members also have on average more than 15 years’ experience educating administrative professionals.

5. Uniquely Canadian ContentReal differences exist between American and Canadian corporate cultures as well as the role of our public sector and the unique impact and contributions of First Nations on our organizations and the roles we play within them. This course reflects who we are asCanadians - diverse and inclusive.

Founder & Pr esident

DR. PAUL A. DOUGLASLeader of our faculty and author of this course, Paul has dedicated his life and career to the educational and developmental needs of the administrative professional. He has a Bachelor of Commerce and MBA from the University of Alberta where he taught as a member of the Faculty of Business. Paul also has a Ph.D in business administration and is a Certified Management Consultant (CMC). He has written seven books on management, leadership and the administrative professional.

To view our entire faculty, please visit www.padouglas.ca/virtual

P.A. Douglas & Associates Inc.First Class: A Philosophy and a commitment

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Day One

Seminar registration will take place in the foyer between 4:00 p.m. and 5:00 p.m. on the day of your arrival. The seminar itself will begin at 5:00 p.m. with a welcome and introductory session. Course materials will be distributed at this session and participants will be assigned to self-directed workgroups. The introductory session is a great kickoff to a very great course and provides an opportunity to meet both the faculty as well as other participants.

Day Two

Continental breakfast will be served between 8:00 a.m. and 9:00 a.m. On the second day of the program, the morning session will run from 9:00 a.m. until 12:00 p.m. A refreshment break will take place at approximately 10:30 a.m. A buffet luncheon will be served between 12:00 p.m. and 1:30 p.m. The afternoon session will begin at 1:30 p.m. and conclude at 4:00 p.m. with a mid-afternoon refreshment break.

Day Three

Continental breakfast will be served between 8:00 a.m. and 9:00 a.m. On day three the morning session will run from 9:00 a.m. until noon with a refreshment break to take place at approximately 10:30 a.m. In the afternoon participants will enjoy a recess. This free time will afford participants an opportunity to enjoy the many area attractions as well as the first class recreational facilities at the host properties during daylight hours. An evening session will take place between 6:00 p.m. and 8:45 p.m. Refreshments will be served at 7:00 p.m.

Day Four

Continental breakfast will be served between 8:00 a.m. and 9:00 a.m. On the fourth and final day of the program, the seminar will begin at 9:00 a.m and conclude at 11:00 a.m. Participants will then be awarded their course diploma and the APC designation certification.

COURSE SCHEDULE

47th Annual Ad

ministrative P

rofessionals Course

Influential Assistant

THE

ADMINISTRATIVE PRO

FESSIONAL CERTIFICATIO

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NO

W w

ith APC C

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Canada’s Prem

ier Training Event for Administrative Professionals

BANFF ALBERTA | CANADA MAY 5-8, 2020 AND NOVEMBER 24-27, 2020

NIAGARA FALLS ONTARIO | CANADA JUNE 8-11, 2020

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And you’ll be in good company…Here are some of the more than twenty-thousand organizations that have sponsored participants at our public seminars:

1.Canada’s Most Comprehensive and Longest RunningAdministrative Professionals ProgramSince day one, we have worked closely with HR departments,managers, and administrative professionals themselves to ensurethat our courses meet the rigorous needs of our participants.It is from our experience over the last four decades that wehave meticulously crafted our programs. The praise this courseconsistently receives reflects our persistent research andsubsequent revision, ensuring this seminar is at the cutting edge.

2. Truly Limited Enrollment SeminarWe know your time is valuable, that is why we have NOTdesigned a conference in which you will be crammed intoa ballroom with hundreds of others to listen to a bevy ofmotivational speakers. At this program, you are a student, notan audience member. This course is a content rich, practical,educational experience where real and meaningful skills aretaught. The communication is “two-way” fostering open dialogue.You will leave this program with new tactics and approachesthat will immediately improve your organizational andinterpersonal skills.

3. First Class Accommodation IncludedOne of the greatest benefits of attending a residential programcomes from the networking and camaraderie that takes placeoutside of the educational sessions. It is for this reason thatunlike other courses, we include your hotel accommodation sothat everyone is under the same roof.

4. Highly Qualified FacultyWe use the university standard; all of our courses are taught byexperts in the field, not scripted presenters. Knowledgeable andentertaining, each of our faculty members hold at least a Master’sDegree from a fully accredited university and one or moreprofessional qualifications, (Ph.D, CMC, PMP, etc.) Our facultymembers also have on average more than 15 years’ experienceeducating administrative professionals.

5. Uniquely Canadian ContentReal differences exist between American and Canadian corporatecultures as well as the role of our public sector and the uniqueimpact and contributions of First Nations on our organizationsand the roles we play within them. This course reflects whowe are as Canadians - diverse and inclusive.

Founder & PresidentDR. PAUL A. DOUGLASLeader of our faculty and author of this course, Paul has dedicated his life and career to the educational and developmental needs of the administrative professional. He has a Bachelor of Commerce and MBA from the University of Alberta where he taught as a member of the Faculty of Business. Paul also has a Ph.D in business administration and is a Certified Management Consultant (CMC). He has written seven books on management, leadership and the administrative professional.

To view our entire faculty, please visit www.padouglas.ca

P.A. Douglas & Associates Inc.First Class: A Philosophy and a commitment

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THE DOUGLAS DIFFERENCEÉR

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Session A

Session B

Session C

47th Annual Ad

ministrative P

rofessionals Course

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The Virtual Course will be offered over three consecutive days with daily meeting running five hours with normal breaks. To suit everyone’s schedule the virtual course will be held three separate times over three months – December, January and February. This way participants can choose to attend the three days consecutively or choose any other configuration, for example, Day One in December, Day Two and Day Three in January or in February.

Day One – December 2nd, 2020Day Two – December 3rd, 2020Day Three – December 4th, 2020

Day One – January 12th, 2021Day Two – January 13th, 2021Day Three – January 14th, 2021

Day One – February 9th, 2021Day Two – February 10th, 2021Day Three – February 11th, 2021

Times

11:00 AM Eastern 9:00 AM Mountain 8:00 AM Pacific

Comprehensive Courseware PackageYou will receive all the course materials in advance by mail (not pdf copies) and will also receive your Certificate of Achievement, APC Certification and 2.2 CEU’s both for yourself and a second participant who may participate at no additional cost.

As a BONUS, you will also get the following books:

You will also receive the digital download of our popular webinar Partnering with Your Boss, and as a thank you to your boss, we will send him or her a digital copy of the webinar Impromptu Speaking: Avoiding panic and communicating with confidence, poise and clarity - off the cuff as well as a copy of our best-selling book, Memory for Management.

Finally, we will provide you with a $1,500.00 credit that can be applied to any live seminar, including the follow-up World-Class Administrative Professionals Course, within the next two years

COURSE FRAMEWORKProven and EffectiveFor over forty years, P.A. Douglas has set the gold standard for excellence in AA and EA training. Recognized as Canada’s leader in professional development, it is where administrative professionals come to learn, network, and engage with leaders in the field. No other program or event provides the high quality, all inclusive package as does the 47th Annual Administrative Professionals Course. First-class accommodation, meals and courseware package included.

Who We Are“Since 1975, it has been our mission to provide the highest quality training available to Canadian administrative professionals in a relaxed, comfortable environment highly amenable to learning and change. In 2021, we continue this tradition with programs that are both memorable and enjoyable.”

Program & Hotel Package $2,895*Please note: Hotel incidentals such asparking, resort fees, room service etc arethe participant’s personal responsibility.

Graduates of this program satisfy the course requirements for the Administrative Professional Certification (APC) offered by the College of Administrative Professionals. Earning your APC designation reflects your educational achievement and it demonstrates to employers, co-workers and clients the investment you have made in professional development as well as your commitment to your organization.


EARN YOUR APC DESIGNATION

MANAGING SELF

Success and satisfaction in your present and futureresponsibilities are dependent on a number of self-management skills. By improving your abilities atstrategic execution – managing projects, prioritiesand deadlines, while deflecting job-related stress,improving your emotional intelligence and developingyour memory and concentration, you will gain a deepersense of accomplishment and fulfillment. At the 46thAnnual Administrative Professionals Course: TheInfluential Assistant, you will learn how to:• Manage multiple objectives, projects and

conflicting priorities • Learn to handle the three types of events that erode

your effectiveness – the unimportant task, the unanticipated task and other people’s priorities

• Develop greater self-awareness: Your style - strengths and weaknesses

• Identify and overcome irrational beliefs that might be holding you back

• Remarkably improve your ability to remember names and faces

• Learn how to deliver speeches and presentations without the need for notes.

• Develop strategies for preventing, reducing, and managing stress

• Solve project issues quickly and come in on time – every time!

• Develop easy-to-implement proactive strategies to better predict, plan, and prepare for the future and avoid the problems along the way

• Increase your long-term professional value with NEW skills, tools and strategies!!

STEPPING UP TO LEADERSHIPFrom Administrative Assistant to AdministrativeProfessional. While some of the “old guard” believesthat the 90’s name change from secretary toadministrative assistant to administrative professionalis just another example of political correctness, it infact represents a true paradigm shift. Many of thefunctions and responsibilities of management havefallen on the shoulders of administrative professionalsas organizations have downsized over the pastdecade. In this important session, we will discuss thisnew reality and develop those crucial managementtools needed to take you to a higher level ofproficiency. You will learn how to:• Make the vital transition from administrative assistant

to administrative professional• Understand your changing role and your manager’s

expectation• Increase your credibility as your boss’s representative• Learn to apply the 9-step coaching model

with juniors• Position yourself for greater responsibility• Recognize and complement your boss’s unique

management style• Apply the iMind construct for gaining the respect of

your boss• Adopt new planning skills for anticipating and

proactively supporting your boss• Gain your managers trust in problem solving and

decision making• Take unnecessary pressure off your boss• Increase the respect of your boss and be taken

more seriously

STRATEGIC EXECUTION: GAINING NEW CONTROL OVER YOUR TIME – AND THOSE WHO ABUSE IT

Every day, you’re judged by your ability to manageprojects, priorities and deadlines. At this essentialsession, you will develop the understanding, skills, andconfidence to put your personal and organizationalstrategies into action. You will learn how to identifyand deal effectively with the unanticipated task,the unimportant task and other people’s priorities;specifically, you will learn to:• Pinpoint where you need to take action• Identify the deadliest traps busy administrative

professionals fall into and how you avoid them• Develop personal planning techniques that minimize

“fire-fighting”• Recognize and manage your tendency

toward perfectionism• Focus your efforts on what is most important based

on your role and responsibilities• Avoid the trap of using urgency as the tie-breaker

between competing priorities• Learn best practices for effectively prioritizing your

time and activities• Nixon vs. Kennedy: the Pareto Principle• Preserving your “Prime Time”• Identify five new ways to handle interruptions• Avoid the manipulative time-tactics of others• The one essential question you should answer before

ever having a meeting• Ten essential steps to more successful meetings• Enhance your ability to act more proactively• Never say, “I don’t have time” again• Action Plan: Developing a NEW success blueprint

WORKING WITH OTHERS

The most frustrating limitations placed upon you asan administrative professional have little to do withyour technical abilities; rather the most trying aspectsof your work often involves dealing with people. To betruly effective in working with others, you must perfectyour ability to:• Enhance your BEHAVIOURAL FLUENCY: Discover

how this new breakthrough can vastly improvethe quality of your communication in both yourprofessional and your personal life

• Deal more successfully with difficult co-workers andothers who create stress in your environment

• CREATING INFLUENCE: Getting greater results withpeople - when you are not in charge

• Become a true partner with your manager• Identify your workplace’s emotional culture• Analyze your emotional intelligence strengths and

weaknesses and develop specific strategies forenhancing your emotional intelligence

• Discover your unique behavioural style• Cope with different and sometimes difficult people• Achieve greater team synergy and effectiveness• Build an administrative professionals’ team and

elevate the value of your work• Building your personal brand: Showcasing the

best you!• Understand the laws of influence -

effectivelypersuading others

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MANAGING STRESS AND EMOTIONS IN CHALLENGING TIMES

Stress has been called the “disease of the twenty-firstcentury.” Unquestionably, the next decade will bringwith it continued change and increased challengesfor those in the role of administrative professional.The pressure of doing more with fewer resources andtighter timelines will only intensify. Paradoxically, stresscan be either “the spice of life or the kiss of death.”The critical difference between positive and negativestress lies in the way we perceive and deal with eachstressful situation – in short, the way we cope! Atthis important session you will come to recognizethe sources, symptoms and effects of stress and willdevelop strategies for effectively preventing, reducing,and managing stress. Specifically, how to:• Recognize your stress symptoms and create

strategies to reduce them• Gain an understanding of what causes your stress• Identify the role and impact of change on stress• Learn to turn stress into personal energy• How to recognize and deal with “Type A” behaviour• Role-Stress: Understanding the personal/professional

dichotomy• Examining your conflict management style• Identifying unfounded attitudes and irrational beliefs

that increase stress• Five common manifestations of low self-esteem• Why successful and capable administrative

professionals struggle with low self-esteem• What we can learn from Adams, Monroe, Prinze

and Prior• Ten proven ways to enhance self-esteem• Relaxation and meditation techniques that

really work• Autogenic exercises you can use anywhere• How to evoke the relaxation response

ESSENTIAL MEMORY SKILLS FOR ADMINISTRATIVE PROFESSIONALS

To master your memory is to invite success inbusiness, in education and in your relationships. Atrained memory is an absolute necessity for today’sadministrative professional. In your business orprofessional life as well as in your social life, the abilityto remember names and faces, verbal instructions, andnumerical data is of immeasurable importance. At thisremarkable session, you will learn how to:• Remember numerical information without time-

consuming repetition• Forget your daily planner – File your weekly

appointments in your mind• Develop laser-like focus and concentration• Painlessly remember information that will boost your

career• Remember anniversaries and historical dates

with ease• Make a more powerful impression at meetings

and presentations• Razor-sharpen your business edge: Remembering

verbal instructions and financial data• Remember the names of hundreds of associates,

clients and acquaintances.• Discover creative powers you

didn’t know you had• Enhance your image as a professional• Cure absentmindedness forever!

INFLUENCE: GETTING RESULTS WITH PEOPLE WHEN YOU ARE NOT IN CHARGE

Whether you’re interacting with colleagues, subordinates or management, gaining respect and cultivating influence are absolutely essential to your success and effectiveness as an administrative professional. In this important segment, you’ll focus on the key elements of influencing others and improving workplace relationships, specifically you’ll learn to:• Foster collaboration and influence outcomes• Increase your ability to exert influence

without authority• Understand the person you are hoping to influence• Establish instant trust and rapport with others• Analyze your personal Behavioural Styles Profile• Adapt your behavioural style to the person you are

dealing with • Understand the role behavioural patterns play in

influencing others• Recognize the major behavioural patterns that exist

in organizations• Cope with different and sometimes difficult people• Develop influence strategies for turning resistance

into agreement• Deal with negativity in the workplace• Develop the five communication techniques of all

successful administrative professionals• Learn relationship strategies that lead to recognition

and advancement• Adapt your individual style to those with

differing styles• Get greater results from ‘hard to handle’ staff• Handle ‘super-agreeables’ and those who just tell

you what you want to hear• Learn tips for stopping the “Tough Guy” cold• Deal with ‘snipers’ who use innuendos and under

their breath comments • Cope with’ clams’, ‘complainers’ and ‘tanks’• Learn to work through conflict situations while

influencing others

Sally Smith, APC ADMINISTRATIVE ASSISTANT

PH: 555.555.5555FX: 555.555.5555TF: 555.555.5555

E: [email protected]: www.business.com

YOUR ORGANIZATION

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HOW YOU WILL BENEFIT

One Inclusive FeeNo other program or event provides thehigh quality, all-inclusive package, asdoes The 47th Annual APC CertificationAdministrative Professionals Course.

The Course Fee includes:

• Your registration fee and tuition• Three nights accommodation at the

properties shown (room & taxes)• Four meals including breakfast

each day, luncheon on day two andrefreshments throughout

• Your A.P.C. professional designation• A comprehensive courseware package

As the official airline of the The 47th Annual Administrative Professionals Course, Westjet Airlines offers you a discount of up to 10% over published fares. Please go to www.padouglas.ca for your discount code.

The seminar wasexcellent. I learnedthings that willcarry over tomy professionaland personallife. Absolutelyenlightening! I feelI have moreconfidence inmyself thoughdiscovering my style”

- D. Scheper, R.C.M.P.

REGISTER NOW

To enroll, call toll-free

1-800-222-4062or register online at:www.canadaAp.com

WHENTHREE SESSIONS TO CHOOSE FROM:December 2nd - 4th, 2020 January 12th -14th, 2021 February 9th - 11th, 2021

Please Note, You have theoption of attending Day One, Two and Three at different sessions

• CREATING INFLUENCE: Getting greater results with people - when you arenot in charge

• Deal more successfully with difficult co-workers and others who createstress in your environment

• Analyze your current emotional intelligence strengths and weaknesses anddevelop specific strategies for enhancing it

• Learn to handle the three types of events that erode your effectiveness –the unimportant task, the unanticipated task and other people’s priorities

• Learn to turn stress into personal energy• Become a strategic partner with your boss• Sharpen your memory – Systems for remembering verbal instructions,

presentations and names and faces• Build your personal brand and enhance your image as a professional

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REGISTER NOW: WWW.CANADAAP.COM

COURSE FRAMEWORKProven and EffectiveFor over forty years, P.A. Douglas has set the gold standard for excellencein AA and EA training. Recognized as Canada’s leader in professionaldevelopment, it is where administrative professionals come to learn,network, and engage with leaders in the field. No other program or eventprovides the high quality, all inclusive package as does the 47th AnnualAdministrative Professionals Course. First-class accommodation, mealsand courseware package included.

Who We Are“Since 1975, it has been ourmission to provide the highestquality training available toCanadian administrativeprofessionals in a relaxed,comfortable environmenthighly amenable to learningand change. In 2020, wecontinue this tradition withprograms that are bothmemorable and enjoyable.”

Program & Hotel Package $2,895*Please note: Hotel incidentals such asparking, resort fees, room service etc arethe participant’s personal responsibility.

Graduates of this program satisfy the courserequirements for the Administrative ProfessionalCertification (APC) offered by the College ofAdministrative Professionals. Earning your APCdesignation reflects your educational achievementand it demonstrates to employers, co-workersand clients the investment you have madein professional development as well as yourcommitment to your organization.



MANAGING SELF

Success and satisfaction in your present and future responsibilities are dependent on a number of self- management skills. By improving your abilities at strategic execution – managing projects, priorities and deadlines, while deflecting job-related stress, improving your emotional intelligence and developing your memory and concentration, you will gain a deeper sense of accomplishment and fulfillment. At the 46th Annual Administrative Professionals Course: The Influential Assistant, you will learn how to:• Manage multiple objectives, projects and










• Increase your long-term professional value withNEW skills, tools and strategies!!

STEPPING UP TO LEADERSHIPFrom Administrative Assistant to Administrative Professional. While some of the “old guard” believes that the 90’s name change from secretary to administrative assistant to administrative professional is just another example of political correctness, it in fact represents a true paradigm shift. Many of the functions and responsibilities of management have fallen on the shoulders of administrative professionals as organizations have downsized over the past decade. In this important session, we will discuss this new reality and develop those crucial management tools needed to take you to a higher level of proficiency. You will learn how to:• Make the vital transition from administrative assistant








more seriously


Every day, you’re judged by your ability to manage projects, priorities and deadlines. At this essential session, you will develop the understanding, skills, and confidence to put your personal and organizational strategies into action. You will learn how to identify and deal effectively with the unanticipated task, the unimportant task and other people’s priorities; specifically, you will learn to:• Pinpoint where you need to take action• Identify the deadliest traps busy administrative








WORKING WITH OTHERS

The most frustrating limitations placed upon you as an administrative professional have little to do with your technical abilities; rather the most trying aspects of your work often involves dealing with people. To be truly effective in working with others, you must perfect your ability to:• Enhance your BEHAVIOURAL FLUENCY: Discover

how this new breakthrough can vastly improve the quality of your communication in both your professional and your personal life

• Deal more successfully with difficult co-workers and others who create stress in your environment



weaknesses and develop specific strategies for enhancing your emotional intelligence

• Discover your unique behavioural style• Cope with different and sometimes difficult people • Achieve greater team synergy and effectiveness• Build an administrative professionals’ team and

elevate the value of your work • Building your personal brand: Showcasing the

best you! • Understand the laws of influence -


�


Stress has been called the “disease of the twenty-first century.” Unquestionably, the next decade will bring with it continued change and increased challenges for those in the role of administrative professional. The pressure of doing more with fewer resources and tighter timelines will only intensify. Paradoxically, stress can be either “the spice of life or the kiss of death.” The critical difference between positive and negative stress lies in the way we perceive and deal with each stressful situation – in short, the way we cope! At this important session you will come to recognize the sources, symptoms and effects of stress and will develop strategies for effectively preventing, reducing, and managing stress. Specifically, how to:• Recognize your stress symptoms and create








To master your memory is to invite success in business, in education and in your relationships. A trained memory is an absolute necessity for today’s administrative professional. In your business or professional life as well as in your social life, the ability to remember names and faces, verbal instructions, and numerical data is of immeasurable importance. At this remarkable session, you will learn how to:• Remember numerical information without time-





















influencing others

Sally Smith, APCADMINISTRATIVE ASSISTANT

PH: 555.555.5555FX: 555.555.5555TF: 555.555.5555


YOUR ORGANIZATION

ÉR

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One Inclusive FeeNo other program or event provides thehigh quality, all-inclusive package, asdoes The 47th Annual APC CertificationAdministrative Professionals Course.


• Your registration fee and tuition• Three nights accommodation at the

properties shown (room & taxes)• Four meals including breakfast

each day, luncheon on day two andrefreshments throughout

• Your A.P.C. professional designation• A comprehensive courseware package

As the official airline of the The 47th Annual Administrative Professionals Course, Westjet Airlines offers you a discount of up to 10% over published fares. Please go to www.padouglas.ca for your discount code.

The seminar wasexcellent. I learnedthings that willcarry over tomy professionaland personallife. Absolutelyenlightening! I feelI have moreconfidence inmyself thoughdiscovering my style”


REGISTER NOW


1-800-222-4062or register online at:www.canadaAp.com

WHERE & WHENBANFF May 5-8, 2020 & Nov 24-27, 2020 Fairmont Banff SpringsBanff, Alberta

NIAGARA FALLS June 8-11, 2020 Marriott on the Falls Niagara Falls, Ontario







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REGISTER NOW: www.canadaAP.ca/virtual

COURSE FRAMEWORKProven and EffectiveFor over forty years, P.A. Douglas has set the gold standard for excellencein AA and EA training. Recognized as Canada’s leader in professionaldevelopment, it is where administrative professionals come to learn,network, and engage with leaders in the field. No other program or eventprovides the high quality, all inclusive package as does the 47th AnnualAdministrative Professionals Course. First-class accommodation, mealsand courseware package included.

Who We Are“Since 1975, it has been ourmission to provide the highestquality training available toCanadian administrativeprofessionals in a relaxed,comfortable environmenthighly amenable to learningand change. In 2020, wecontinue this tradition withprograms that are bothmemorable and enjoyable.”

Virtual Program Package $2,895

Graduates of this program satisfy the courserequirements for the Administrative ProfessionalCertification (APC) offered by the College ofAdministrative Professionals. Earning your APCdesignation reflects your educational achievementand it demonstrates to employers, co-workersand clients the investment you have madein professional development as well as yourcommitment to your organization.



MANAGING SELF

Success and satisfaction in your present and futureresponsibilities are dependent on a number of self-management skills. By improving your abilities atstrategic execution – managing projects, prioritiesand deadlines, while deflecting job-related stress,improving your emotional intelligence and developingyour memory and concentration, you will gain a deepersense of accomplishment and fulfillment. At the 46thAnnual Administrative Professionals Course: TheInfluential Assistant, you will learn how to:• Manage multiple objectives, projects and










• Increase your long-term professional value with NEW skills, tools and strategies!!

STEPPING UP TO LEADERSHIPFrom Administrative Assistant to AdministrativeProfessional. While some of the “old guard” believesthat the 90’s name change from secretary toadministrative assistant to administrative professionalis just another example of political correctness, it infact represents a true paradigm shift. Many of thefunctions and responsibilities of management havefallen on the shoulders of administrative professionalsas organizations have downsized over the pastdecade. In this important session, we will discuss thisnew reality and develop those crucial managementtools needed to take you to a higher level ofproficiency. You will learn how to:• Make the vital transition from administrative assistant








more seriously


Every day, you’re judged by your ability to manageprojects, priorities and deadlines. At this essentialsession, you will develop the understanding, skills, andconfidence to put your personal and organizationalstrategies into action. You will learn how to identifyand deal effectively with the unanticipated task,the unimportant task and other people’s priorities;specifically, you will learn to:• Pinpoint where you need to take action• Identify the deadliest traps busy administrative








WORKING WITH OTHERS

The most frustrating limitations placed upon you asan administrative professional have little to do withyour technical abilities; rather the most trying aspectsof your work often involves dealing with people. To betruly effective in working with others, you must perfectyour ability to:• Enhance your BEHAVIOURAL FLUENCY: Discover

how this new breakthrough can vastly improvethe quality of your communication in both yourprofessional and your personal life

• Deal more successfully with difficult co-workers andothers who create stress in your environment



weaknesses and develop specific strategies forenhancing your emotional intelligence

• Discover your unique behavioural style• Cope with different and sometimes difficult people• Achieve greater team synergy and effectiveness• Build an administrative professionals’ team and

elevate the value of your work• Building your personal brand: Showcasing the

best you!• Understand the laws of influence -


�


Stress has been called the “disease of the twenty-firstcentury.” Unquestionably, the next decade will bringwith it continued change and increased challengesfor those in the role of administrative professional.The pressure of doing more with fewer resources andtighter timelines will only intensify. Paradoxically, stresscan be either “the spice of life or the kiss of death.”The critical difference between positive and negativestress lies in the way we perceive and deal with eachstressful situation – in short, the way we cope! Atthis important session you will come to recognizethe sources, symptoms and effects of stress and willdevelop strategies for effectively preventing, reducing,and managing stress. Specifically, how to:• Recognize your stress symptoms and create








To master your memory is to invite success inbusiness, in education and in your relationships. Atrained memory is an absolute necessity for today’sadministrative professional. In your business orprofessional life as well as in your social life, the abilityto remember names and faces, verbal instructions, andnumerical data is of immeasurable importance. At thisremarkable session, you will learn how to:• Remember numerical information without time-





















influencing others

Sally Smith, APCADMINISTRATIVE ASSISTANT

PH: 555.555.5555FX: 555.555.5555TF: 555.555.5555


YOUR ORGANIZATION

ÉR

vvv

v

v

AI A


Course FeeNo other virtual program or event provides the high quality, content and materials package, as does The virtual edition of the 47th Annual APC Certification Administrative Professionals Course.


• Your registration fee and tuition• A comprehensive courseware package• Partnering with Your Boss digital

download (A $195 Value)• Impromptu Speaking digital download

(A $ 195.00 Value)• Five Books (A $155.00 Value)• Your A.P.C. professional designation• A second place at no additional

charge (a $2,895.00 value)• $1,500 credit for future on-site

seminars

The seminar was excellent. I learned things that will carry over to my professional and personal life. Absolutely enlightening! I feel I have more confidence in myself though discovering my style”


REGISTER NOW


1-800-222-4062or register online at: P

WHERE & WHENBANFF May 5-8, 2020 & Nov 24-27, 2020 Fairmont Banff SpringsBanff, Alberta

NIAGARA FALLS June 8-11, 2020 Marriott on the Falls Niagara Falls, Ontario







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REGISTER NOW: WWW.CANADAAP.COM

www.canadaAP.ca/virtual

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