Course Outline - Studespace · Course Outline BSB40407 Certiv Floristry _COURSE OUTLINE_V1_WOB Page 3 of 13 Revision Date: 29/08/2013 Course BSB40407 – Certificate IV in Small Business

Certificate IV Floristry

Course Outline

Northern Sydney Institute School of Floristry

Ryde Campus

Course Outline

BSB40407 Certiv Floristry _COURSE OUTLINE_V1_WOB

Page 2 of 13 Revision Date: 29/08/2013

Table of Contents

Qualification and Units of Competence ............................................................................................................. 3

Course Structure ................................................................................................................................................ 3

Course Attendance Timetable ........................................................................................................................... 6

Teachers ............................................................................................................................................................. 6

Resources Detail ................................................................................................................................................ 6

Assessment Overview ...................................................................................................................................... 11

Recognition of Prior Learning .................................................................................................................. 11

Extensions ................................................................................................................................................ 11

Assessment Summary ...................................................................................................................................... 11

Course Outline



Course BSB40407 – Certificate IV in Small Business Management

Campus Northern Sydney Institute- Ryde Campus

Start date 05th February, 2014

End date 26th November, 2014

Delivery mode Part-Time, Workshop

Qualification and Units of Competence

This qualification can be found at BSB40407 via the Training.gov.au website.

As a Registered Training Organisation (RTO) we are able to deliver and assess nationally recognised courses.

The course you are undertaking is divided up into 10 Clusters as follows:

1/ BSBSMB404A Undertake small business planning (Business Plan)

2/ BSBSMB401A Establish legal and risk management requirements of small business

3/ BSBSMB403A Market the small business/ BSBCUS402B Address customer needs (integrated)

4/ BSBSMB405A Monitor and Manage Small Business Operations

5/ BSBSMB406A Manage small business finances / BSBSMB402A Plan small business finances (integrated)

6/ SIRXINV002A Provide a safe work environment / BSBUS301A Implement and monitor sustainable work practices (integrated)

7/ BSBSMB407A manage a small team

8/ SIRWEBS004A Select an E business model

9/ SIRXEBS001A Acquire and retain on line customers

10/SIRXRSK001A Minimise Theft

The clusters are made up of one or more ‘units of competence’. These units of competence cover all the topics that make up your course.

You will need to be familiar with each of these units, within the clusters, so you understand the basis of the Course assessment. Details on each unit of competence are in the cluster Delivery and Assessment Guides for that cluster.

Course Structure

Cluster Unit Code Unit Name

1 BSBSMB404A Undertake small business planning

http://training.gov.au/Training/Details/BSB40407

http://training.gov.au/

Course Outline




Business Planning http://training.gov.au/Training/Details/BSBSMB404A

Assessments 1: Write a small business plan


2

Legal and Risk

BSBSMB401A Establish legal and risk management of small business

http://training.gov.au/Training/Details/BSBSMB401A

Assessment 2: Business Plan


3

Marketing

BSBSMB403A/

BSBCUS402B

Market the small business


Address customer’s needs

http://training.gov.au/Training/Details/BSBCUS402B

Assessments : Business plan


4

Marketing

BSBSMB405A Monitor and manage small business operations


Assessments Business plan


5

Financial

BSBSMB406A Manage Small Business Finances


BSBSMB402A Plan small business finances






http://training.gov.au/Training/Details/BSBCUS402B




Course Outline




6

WH&S

SIRXWHS403 Provide a safe work environment

http://training.gov.au/Training/Details/SIRXWHS403

BSBUS301A Implement and monitor sustainable work practices

Assessments : TBA


7

Manage My Team

BSBSMB407A Manage a small team




8

Manage My Team

SIRXEBS004A Select an E business model

http://training.gov.au/Training/Details/SIRXEBS004A

Assessments TBA


9

Manage My Team

SIRXEBS001A Acquire and retain online customers


Assessments : TBA


10

Manage My Team

SIRXRSK001A Minimise Theft

http://training.gov.au/Training/Details/SIRXRSK001A

Assessments : TBA

http://training.gov.au/Training/Details/SIRXWHS403




http://training.gov.au/Training/Details/SIRXRSK001A

Course Outline



Course Attendance Timetable

The course will run from 5th February, 2014 through to the 26th November, 2014.

Delivery will be via group classes

Teachers

Teachers Name Contact Details

Head Teacher: Steven Tuinenburg Email Address:

[email protected]

Teacher: Wade O’Brien Email Address:

[email protected]

Course Attendance Timetable

WEEKLY CLASS SCHEDULE: Wednesday 1.30pm-4.30pm: February 2014 – November 2014

Term: 1 Week # Date Planned content

1 05/02/2014 Introduction to units, discuss assessments 2 12/02/2014 Part 1 of the Business Plan : Description of the

Business; work in class establishing Business Goals & Objectives Develop and prioritize; wholesale/retail/e-business; customer profiling against location & product/service; differentiation of service.

3 19/02/2014 Legal and risk management; Legal Requirements for starting a Business in NSW; registration, ABN, business activity statement; payroll tax; contract/casual/permanent employees. Protecting your ideas; confidentiality and non- disclosure agreements. Review 2 small business news articles as examples for part1 of BP

4 26/02/2014 Legal and risk management; Work cover for small business NSW: Provide a safe working environment; Advice Sheet; web site presentation from Work

mailto:[email protected]

mailto:[email protected]

Course Outline



Cover. Elements of the module that sole traders need to adopt and apply; small business is 87% of players

5 05/03/2014 The marketing plan, research – why & how Strategies and where to look for primary & secondary sources to establish exclusivity; Difference between advertising and marketing Begin work in class on the Marketing template

6 12/03/2014 The marketing plan 7 19/03/2014 The marketing plan 8 26/03/2014 Address Customer’s needs 9 02/04/2014 Address Customers needs 10 09/04/2014 Monitor and manage small business operations,

Process orders & maintain records of purchase& supply agreements. Follow up orders, monitor for deadlines, quality & continuity of good & services

Vacation 14-4-2014 to 27-4-2014

Term: 2

11 30/04/2014 Monitor and manage small business operations, OH&S, Monitor receipts & dispatch of goods; document policy & procedure; maintain, monitor ,co - ordinate cycles &discrepancies;

12 07/05/2014 Manage small business finances 13 14/05/2014 Manage small business finances, Develop the

Financial structure for the nominated business type; prepare cash flow projections,

14 21/05/2014 Manage small business finances, Establish cost patterns of a typical florist business; incorporate legal parameters from week 3

15 28/05/2014 Plan small business finances, Establish profit targets against objectives; identify realistic pricing strategies

16 04/06/2014 Plan small business finances, Individual assistance in class, as required; Work through a series of financial data and develop cash flows

17 11/06/2014 Revision for Exam 18 18/06/2014 Exam

Term: 3

21 16/07/2014 Manage a small team, Develop staffing plan. Document business experience; establish gaps and

Course Outline



a plan of action to address; realistic assessment of strengths and weaknesses of self, business identity and staff

22 23/07/2014 Manage a small team, Recruit, induct, train and retain the team. Comply with Industrial relations. Maintain staff records

23 30/07/2014 Manage a small team, Manage staff, Review team performance

24 06/08/2014 Provide a safe working environment, Develop and resource WHS policies. Establish and maintain risk assessment and hazard management procedures.

25 13/08/2014 Provide a safe working environment, Establish and maintain safe work procedures. Train and consult with staff. Evaluate policies and procedures.

26 20/08/2014 Select an E business model, Assess emerging electronic business capabilities and their relevance to sales and service systems.

27 27/08/2014 Select an E business model, Confirm impact of business to business models on retail operations. Select an E business model, Confirm impact of business to consumer models on retail operations. Omni channel

28 03/09/2014 Select an E business model, Evaluate and trial e business process and models. Review against Marketing section of Business Plan. Traditional versus Electronic media;www.oracle.com; www.sap.com .Select an E business model, finalize, relate to next topic

29 10/09/2014 Acquire and retain online customers, Develop an electronic sales strategy. 1.1.Determine online sales strategy. 1.2.Confirm performance indicators for online sales strategy. 1.3.Set online sales budget. 1.4.Establish mechanisms to collate and report online sales data. 1.5.Maximise conversion of customer contact into improved sales

30 17/09/2014 Acquire and retain online customers, Develop an electronic service strategy. 2.1.Establish impact of online service strategy on market share. 2.2.Assess impact of service strategy on suppliers. 2.3.Assess appropriateness of the existing product and service profile and range as part of the online service strategy.

Course Outline



2.4.Determine means to acquire customers online. 2.5.Determine means to improve retention of online customers. 2.6.Establish revenue benefits of an online service strategy. 2.7.Determine means to use information and communication technologies to improve customer satisfaction.

Vacation 22/09/2014 to 05/10/2014

Term: 4

31 08/10/2014 Minimize Theft, Online. Apply routine store security. 1.1 Apply store security systems and procedures according to store policy. 1.2 Handle and secure cash according to store policy and procedures. 1.3 Observe and deal with suspect behavior by customers according to store policy and legislative requirements. 1.4 Deal with internal and external theft according to store policy and legislative requirements. 1.5 Store products and equipment in a secure manner. 2 Minimize theft. 2.1 Take appropriate action to minimize theft by applying store procedures and legislative requirements. 2.2 Match merchandise to correct price tags. 2.3 Maintain surveillance of merchandise according to store policy and legislative requirements.

32 15/10/2014 1.30 pm – 3.30 pm

Acquire and retain online customers cont’d, Optimize retail web presence. 3.1. Integrate sales and service strategies. Customer relationship management 3.2. Confirm customer segments. 3.3.Determine personal preferences and needs of customers within market segment on an ongoing basis. 3.4.Establish pricing rules for online products and services. 3.5.Ensure web presence attracts target customers.

Course Outline



3.30 pm – 4.30

3.6.Construct web presence and systems to permit customer Preferences and needs to be determined in an ongoing manner. Implement Sustainable Work Practices - Steve

33 22/10/2014 1.30 pm- 3.30 pm 3.30 pm – 4.30 pm

Acquire and retain online customers, Build relationships with online customers. 4.1. Analyze customer relationship management systems and models. 4.2.Manage online relationships to retain customers. 4.3.Manage sales and service strategies to reinforce relationships with online customers. 4.4.Collect diagnostic data to support the delivery of services to meet customer behaviors and expectations. 4.5.Share strategic data on customer behavior with vendors and web Designers Implement Sustainable Work Practices - Steve

34 29/10/2014 1.30 pm – 4.30

Implement Sustainable Work Practices - Steve

35 05/11/2014 Revision for exam and finalize assessments 36 12/11/2014 Exam

Resources Detail

You will be required to obtain the following textbooks for this Course:

Online: Studespcae: http://nsfsakai.nthsydney.tafensw.edu.au/xsl-portal

Textbook 1

Writing Your Plan for Small Business Success - 5th Edition

Author: Ian Birt Publisher: Allen & Unwin

Web: www.allenandunwin.com

ISBN: 978 1 74331 614 6

Please see individual Delivery and Assessment Guides for further resources

Also refer to the Library Resource at http://www.nsi.tafensw.edu.au/libraries/Smallbusiness.htm

http://nsfsakai.nthsydney.tafensw.edu.au/xsl-portal

http://www.allenandunwin.com/

http://www.nsi.tafensw.edu.au/libraries/Smallbusiness.htm

Course Outline



Assessment Overview

Below is a list of the assessments that you need to undertake for the Course. Details of each assessment are in the Delivery and Assessment Guide for that cluster.

Recognition of Prior Learning

What do you do if you think you have already completed this work? This is called Recognition of Prior Learning (RPL). Your teacher will conduct interviews with each student to identify RPL.

Extensions

The TAFE policy on assessment is detailed in the ‘TAFE NSI Student Guide’. In short unless an agreed extension has been negotiated with TAFE, a 15% marking penalty will be deducted from any work submitted up to 7 days beyond the assessment return date or the grade is reduced by one level. As adult learners you are expected to take responsibility for managing your time, work load and study throughout this program.

Assessment Summary

Assessment Task

No.

Assessment Task

Title

Brief Description Due Date

1 Assessment 1.1

Cluster 1-8

Undertake Small Business Planning ( business plan)

Assessments to be explained and can be found on sakai;

A major Assignment for the units is the creation of a Business Plan, as well as objective class tests and participation in relevant class activities.

Planning, researching, developing producing and presenting the Business Plan according to the elements of competency elements.

Major Assignment: The Business Plan

For this Assignment, you are to provide the following:

1. Using the Business Plan template provided to you as a guide, produce a Business Plan which includes the four main components:

1. Part 1: Business Description

2. Part 2: Marketing

3. Part 3: Financial Management

4. Part 4: Management Plan and Personal Skills Inventory

05/11/2014

Course Outline



Assessment Task

No.

Assessment Task

Title


Plus additional material:

5. Appendices: any additional material you have collected which supports information in the main part of the Plan report.

6. References

2. Your Business Plan must be professionally presented:

1. bound, [no plastic sleeves!!]

2. title page

3. contents page

4. headers or footers

5. page numbers

6. headings & sub-headings

7. Selected References and Bibliography

8. where appropriate, graphic images that enhance the appearance of the Plan

Formative Assessment

Marks for this Assignment will be awarded for:

i. correct completion of each Part of the Business Plan.

ii. depth of detail within each of the four Parts.

iii. Evidence of research which supports information within the Plan.

iv. Professional presentation.

v. Interesting, attractive presentation

______________________________________________________________________________________

Much of the Business Plan assignment is discussed, planned, researched and executed in the class. This is done in order to provide you with maximum levels of assistance from your teacher; provide opportunities for discussing ideas with fellow students; reduce the impact of homework research and preparation and provide your teacher with the opportunity to assess your level of

Course Outline



Assessment Task

No.

Assessment Task

Title


understanding and application to the tasks required.

• Summative and objective test Assessment

• Marks are awarded for:

• Participation in class discussion relating to the Business Plan

• Evidence of preparation/research being conducted in readiness for class work

• Keeping up to date with each part of the Business Plan

• Through discussion with your teacher, evidence that you understand the work being undertaken, and if it is evident that you do not understand, that you seek assistance from the teacher.

The plan will be worked throughout the year and submitted by;

05/11/2014

2 Assessment 2

Exam covering topics in clusters 1 to 4 18/6/2014

3 Assessment 3

Cluster 5-8

Exam covering topics 5 - 8 12/11/2014

Documents

Course Outline - Studespace · Course Outline BSB40407 Certiv Floristry _COURSE OUTLINE_V1_WOB Page 3 of 13 Revision Date: 29/08/2013 Course BSB40407 – Certificate IV in Small Business