Course 2 NGOSS

7/29/2019 Course 2 NGOSS

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New Generation Operation

Support System

Hanane Ez-Zahra Oumina

Project Manager

Tl: +33 6 32 09 89 75 ; +212 66 44 31 65


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Outline

Motivation of NGOSS

NGOSS Basics NGOSS Business view

NGOSS SID : shared information data model

NGOSS TNA : Technology Neutral Architecture

Application of NGOSS

New Generation Operation Support System


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What is TeleManagement Forum?

Non-profit consortium focused on Operations SupportSystem (OSS) and management issues forcommunications industry.

(Service providers, software and hardware suppliers,

system integrators)Provides a collaborative environment in which

companies can address service providers most criticalbusiness and technical requirements.

Provides an on-line knowledgebase featuring industryinformation and potential solutions.

The voice of the OSS Industry


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What does TM Forum do?

1. Provide strategic leadership and guidance on:

New generation operations systems and software

Business process modeling and automation

Managing next generation network technologies

Web-based customer care and customer relationshipmanagement (CRM)

Managing E-commerce

2. Enables collaborative, business-driven solutions basedon commercially available software and industrystandards


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The operational challenges are growing

The market demands that the next generationof OSS provides :

Rapid service development

Real-time flow-through service delivery

Real-time, content based, proactive, locationbased billing

Web-based and customer self service

Service level guarantees across multi-service,multi-technology multi-provider infrastructures

Flexible and responsive technology base


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But yesterdays systems cant bear that

OSS has become a roadblock to innovation andnot a Rapid service development a business toolfor competitive success

Service and software development and

integration take lot of time and money

Business processes and systems are: Slow to evolve unable to support new services

Cant meet rapid time to market requirements

Affecting companies bottom line


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So, we have to redesign systems to handle

Chaos

Easy and flexible response to changing businessmodels and software technologies

Reduced overall cost of OSS ownership with

increased functionality and reduced development timeLower cost of change

Integrated billing proactive, based-content billing

Support for legacy integration

Commercially available off-the-shelf software(COTS)


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NGOSS revolutionizes the OSS industry

NGOSS has two important goals:

Enable business, system and implementation to bespecified and developed.

Facilitate the rapid development of OSS componentsand solutions to meet business needs.

NGOSS solves this by defining a methodology

More than an architecture specification


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Outline

Motivation of NGOSS

NGOSS Basics NGOSS Business view






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What is TMForums NGOSS?

NGOSS is a paradigm shift

NGOSS is a business-oriented solutionframework that specifies the methodology for

building OSS components.Defines the characteristics of the next generation ofOSS.

NGOSS is implemented as a set of programs

TMF is producing a repository of business and systemmodels, documentation, and code to support theseefforts


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Hitchhickers guide to NGOSS

FrameworkSupports multiple point of views

ArchitectureTechnology-neutral framework

Technology specific implementations defined

MethodologyCombination of policy and process management

Shared information and data model

Interoperability

Contract and component basedCommunication

Distributed networking and computing services

Compliance

Testable and provable


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NGOSS key concepts

Points of view f ocus on particular concerns on thesystem

Framework supporting or enclosing structure

Methodology s ystem of principles and proceduresapplied to a discipline

Architecture a style or method to design aconstruction


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System

Vie

w

Implementati

onView

NGOSSNGOSS

KnowledgeKnowledge

BaseBaseNeed

M

odel Vali

date

Run

Busin

ess

View

Customer

OSS

ThuApr0512:47:192001

Ordering3UseCase

UseCaseDiagram

Gateway Services

Gateway

Interface

ProviderServices

Customer

Management

Interface

C u s t om e r M a na g e m en t S e r vi c e s P r o d uc t M a n a ge m e nt S e r v ic e s

ProductRequest

CustomerContact

Customer InvoiceInquiry

CreditViolation

ProductCatalog

ProductService

Customer

Order

ManagerProduct

Fulfillment

Manager

Ordering3

Process

*

**

Cu stomerRe lationshipM an a gement

ResourceInfras'tureDev't andM ng mnt

Su pplier/Pa rtner

ServiceDe v elopmenta nd Op'nsM an a gement

Inf ormation

Cu stomer

Assess ServiceA v ailability

Provide ServiceA v aila bility Date

De te rmineResourceA v ailability

Pro vid e AvailabilityDate

Q ualifyCu stomer

Id entify SolutionAlternatives

Up da te CustomerCo ntact Record

So lutionAlternativesA vailable

No ActionRe quired

Pr e-OrderFe a sibilityRe q uest Made

Re ceive Pre-OrderFe a sibility Request

Contract Interface

Service

Implementation

Run

-Tim

e

View

NGOSS Points of views


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NGOSS Architecture


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Outline Motivation of NGOSS

NGOSS Basics

NGOSS Business view A brief history of eTOM

The conceptual view of eTOM: level 0








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eTOM: NGOSS Business Map

Operations

Fulfillment Assurance BillingOperationsSupport &Readiness

Customer Relationship Management

Service Management & Operations

Resource Management & Operations

Supplier/Partner Relationship Management

(Application, Computing and Network)

Enterprise

ManagementStrategic &EnterprisePlanning

Financial & AssetManagement

Enterprise QualityManagement, Process & ITPlanning & Architecture

Stakeholder & ExternalRelations Management

Brand Management,Market Research &Advertising

Human ResourcesManagement

Disaster Recovery,Security & FraudManagement

Research &Development,TechnologyAcquisition

Strategy, Infrastructure & Product

ProductLifecycleManagement

InfrastructureLifecycleManagement

Strategy &Commit

Marketing & Offer Management

Service Development & Management

Resource Development & Management

Supply Chain Development & Management


Customer


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A Brief History of eTOM

Smart Network Management Systems: An Urgent Need

Competition: answer fast to need, the gain is indeed.

Growing number of technologies

critical need to provision service rapidly

Automation is acknowledged as the key to face competition and

technologies

In-house development

Packaged point solutions

Intelligent systems

Expert systems Systems that store the results of human expertise and can act on that

knowledge.

Policy-based system

Reusable and rapidly developed


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Network and services management community

accept Telecom Management Network as astandard for discussing management.

Element Management

Network Management

BusinessManagement

ServiceManagement


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First step: apply expert systems on NML and EML:

Basic Alert Management SNMP IP polling

Second step: Proactive policies based on impact analysis

and prediction:

Business accountability

Implementation of services classes

Third step: apply expert systems on SML

Combination of fault and performance data to define costumer

SLA

Mapping of network data to service definition

Comprehensive view of network topology and

element, network and service.


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What is a workflow?

It is an automation of a complete or partial process dringwhich documents, information and/or tasks are passed from

one participant to another.

But...

Without intelligent interfaces to NEs and OSS, workflow aloneis inadequate for automating communications processes.

Business process

It is a logical sequence of tasks that accomplishes a function

such as:

Validating an order

Designing a new circuit


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Telecom Operation Map is a blueprint

for process direction and the startingpoint for developing and integrating

OSS

TOM is a comprehensive view of

communications operations processes,sub-processes and activities that is

focused on serving customers

Networkand Systems Management Processes

Service Development and Operations Processes

Customer Care Processes

Customer

NetworkElement Management Processes

InformationSystems

ManagementProcesses

NetworkPlanning andDevelopment

NetworkProvisioning

NetworkMaintenance &

Restoration

Network DataManagement

NetworkInventory

Management

ServicePlanning and

Development

ServiceProblem

Management

ServiceQuality

Management

Rating andDiscounting

ServiceConfiguration

Customer Interface Management Processes

SalesOrder

Handling

Invoicingand

Collections

ProblemHandling

CustomerQoS

Management

Physical Resource and Information Technology


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Element Management

Network Management

BusinessManagement

ServiceManagement

Operations







EnterpriseManagement

Strategic &EnterprisePlanning


Enterprise QualityManagement, Process & I TPlanning & Architecture









Strategy &Commit






Customer

Networkand Systems Management Processes

Service Development and Operations Processes

Customer Care Processes

Customer

NetworkElement Management Processes

Info

rmationSystemsManagementProcesses

NetworkPlanning andDevelopment

NetworkProvisioning

NetworkMaintenance &

Restoration

Network DataManagement

NetworkInventory

Management

ServicePlanning andDevelopment

ServiceProblem

Management

ServiceQuality

Management

Rating andDiscounting


Customer Interface Management Processes

Sales OrderHandling

Invoicingand

Collections

ProblemHandling

CustomerQoS

Management

Physical Resource and Information Technology

System

Vie

w

Implem

entati

onView

NGOSSNGOSS

KnowledgeKnowledgeBaseBaseNeed

Mod

el Validate

Run

Busin

ess

View

C ustomer

OS S

Thu A pr 0512: 47: 192001

Or deri ng 3 U seC ase

U seC aseD i agr am

Gat ew ayS ervi ces

Gat ew ay

I nt erf ace

P r ovi der S er vi ces

C ust omer

Management

Int er f ace

C ust omer Management S ervi c e s P ro du c tManagement S er vi ces

P r oduct R equest

C ust omer C ont a ct

C ustomer

Invoi ceI nqui r y

C r edit V i olat i on

P roduct C at alog

P roduc tS e r vi ce

C ust omer

Order

ManagerP r oduct

Ful f il lment

Manager

Or der ing 3

P r ocess

*

**

C ustomerR elationshipMan agement

R esource

Infras' tureD ev't andMng mnt

Supplier/Partner

Service

D eve lopmentand Op' nsMan agement

Information

C ustomer

Assess ServiceAvailability

Pr ovideServiceA vailability D ate

D e termineR esourceAvailability

Pr ovideAvailabilityD ate

QualifyC u stomer

IdentifySolutionAlternatives

U pd ateC u stomerC ontact R ecord

SolutionAlternatives

Available

N o ActionR equired

Pre-Order

F easibilityR equest Made

R e ceive Pre-Order

Fea sibility R equest

Contract Interface

Service

Implementation

Run

-Tim

e

View


TMN TOM

eTOM NGOSS

TOM Horizontals=TMN layers

TOM processes=eTOM

FAB

eTOM is the business

view of NGOSS


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Enhenced Telecom Operation Map

eTOM defines the business Point of view ofNGOSS system : external view of functionalitiessupported by the business activities

Mechanism for identifying and cataloging

Domain boundaries

Business processes and flows

Use cases

Actors, entities, models

contracts


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eTOM: enhanced Telecom Operations Map

is NOTa service provider business model

is frameworkfor business activities

is An industry standard business process

framework


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NGOSS Basics










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Enterprise Management

Customer

Suppliers/Partners

Shareholders Employees Other Shareholders

Marcket, Product and Costumer

Service

Ressource

Suppliers/Partners

Strategy, Infrastructure &

ProductOperations



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eTOM external interactions


Customer

Suppliers/Partners

Shareholders Employees Other Shareholders


Service

Ressource

Suppliers/Partners

Sell Side

Buy Side

ExternalEn

vironment


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NGOSS Basics










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Operations



















Strategy &Commit






Customer


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The Operations area

Operations







FAB remains the core of the

Operations area

Operations Support & Readinessis separated from FAB

OPS also supports functional

process groupings shown as

horizontal layers


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The Strategy, Infrastructure & Product area

SIP encompasses strategy andlifecycle management processesin support of operations

Strategy & Commit

Infrastructure LifecycleManagement

Product LifecycleManagement

SIP also has functionalgroupings, aligned with those inOPS




Strategy &Commit







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Entreprise management area

Support the whole of the enterpriseactivity Responsible for setting policies andenterprise targets and plans


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NGOSS Basics










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Operations

Fulfillment Assurance BillingOperations Support

& Readiness

Customer RelationshipManagement




The Operations area


& Activation

ServiceProblem

Management

Service Quality

Analysis, Action& Reporting

Service &Specific Instance

Rating

SM&O Support &Process

Management

ServiceManagement &

Operations

Readiness

Supplier/Partner Interface Management

S/PBuying

S/P Purchase

OrderManagement

S/P Problem

Reporting &Management

S/PPerformance

Management

S/P Settlements& Billing

Management

S/PRM OperationsSupport &

Process

Management

S/P Relationship

ManagementOperationsReadiness

Resource Provisioning& Allocation

to Service Instance

ResourceProblem

ManagementRM&O Support &

Process

Management

ResourceManagement &

OperationsReadiness

Retention & Loyalty

Customer Interface Management

Billing &

Collections

Management

CustomerQoS / SLA

Management

Problem

Handling

Selling

Order

Handling

MarketingFulfillment

Response

CRM OperationsSupport & Process

Management

CRMOperationsReadiness

Sales &Channel

Management

Resource Data Collection, Analysis & Control

Resource QualityAnalysis, Action

& Reporting

Operations

The Operations area: Level 2


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pFulfillmentAssurance Billing





Retention &

Loyalty


CRM Support &

ReadinessCustomer

Interface

Management

Problem

handling

Customer

QoS/SLA

Management

Billing &

Collections

Management

Marketing

Fulfillment

Response

Selling Order

Handleing


Processes

The Operations area: Level 2Operations


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SM&O Support

& ReadinessService

Configuration

& Activation

Service

Problem

Management

Service

quality

Management

Service &

Specific

Instance

Rating


Processes

pFulfillmentAssurance Billing





Th O ti L l 2Operations


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SM&O Support

& Readiness

Resource

Provisioning

Resource

TroubleManagement

Resource

PerformanceManagement

Resource

DataCollection &

Processing


Processes

FulfillmentAssurance Billing





Operations

F lfill t

A

BilliThe Operations area: Level 2


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Fulfillment Assurance Billing




S/Partner Relationship Management


Processes


S/PRM

Operations

Support &

Readiness

S/P

Requisition

Management

S/P Problem

Reporting &

Management

S/P

Performance

Management

S/P Settlement

& Billing

Management

S/P Interface

Management

The SIP area


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Infrastructure Lifecycle

ManagementProduct Lifecycle

ManagementStrategy & Commit


The SIP area

Supply Chain

Strategy & Policy

Supply Chain

Planning& Commitment

Supply ChainDevelopment

& ChangeManagement

Supply ChainPerformance

Assessment

Supply Chain

CapabilityAvailability

ServicePlanning &

Commitment

ServicePerformance

Assessment

ServiceStrategy &

Policy

Service &Operations

CapabilityDelivery

Service

Development &Retirement

Resource &Operations

CapabilityDelivery

ResourcePerformance

Assessment

Resource &Technology

Strategy & Policy

Resource &Technology

Plan & Commitment

Resource

Development

Product

Development& Retirement

Product & Offer

PortfolioCapability

Delivery

Product & OfferPortfolio Strategy,Policy & Planning

Marketing

CapabilityDelivery

Product & Offer

BusinessPlanning &

Commitment

Product, Marketing

& CustomerPerformance

Assessment

CRMCapability

Delivery

MarketStrategy &

Policy

Sales & ChannelDevelopment

MarketingCommunications

& Promotion


The SIP area Level 2


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Strategy &Commit






The SIP area: Level 2

Processes


Market Strategy

& PolicyProduct &

Offer Portfolio

Management

Product

development

Sales

Developmen

t

Product

Marketing

Communicati

ons &

Promotion

Product &

Offer

Capability

Delivery

Marketing

Capability

Delivery

The SIP area: Level 2Strategy, Infrastructure & Product


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ProcessesProductLifecycleManagement


Strategy &Commit







Service

Strategy &

Planning

Service

Capability

Delivery

Service

Development

& Retirement


P dI fS &



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Resource Development &

Management

Resource

Strategy &

Planning

Resource

Capability

Delivery

Resource

Development

& Retirement



Strategy &Commit



Resource Development& Management

Supply ChainDevelopment & Management


Processes


P d tI f t tSt t &



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Supply Chain

Strategy &

Planning

Supply Chain

Capability

Delivery

Supply Chain

Development

& Change

Management



Strategy &Commit



Resource Development& Management

Supply ChainDevelopment & Management


Processes


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The Enterprise Management Hierarchy


Disaster

Recovery,

Security &

Fraud

Management

Human

Resources

Management

Financial &

Asset

Management

Stakeholder &

External

Relations

Management

Enterprise

Quality

Management,

Process & IT

Planning &

Architecture

Strategic &

Enterprise

Planning

Research &

Development,

Technology

Acquisition

Brand

Management,

Market

Research &

Advertising

Group EnterpriseManagement

BusinessDevelopment

EnterpriseArchitecturePlanning

Strategic &Business Planning

FinancialManagement

ProcurementManagement

Real EstateManagement

BrandManagement

Advertising

Market Research& Analysis

Workforce Strategy

Employee & LaborRelationsManagement

WorkforceDevelopment

HR Policies &Practices

PR & CommunityRelationsManagement

ShareholderRelationsManagement

RegulatoryManagement

Legal Management

Research &Development

TechnologyAcquisition

ProcessArchitectureManagement &Support

InformationSystems Strategy& Planning

KnowledgeManagement

Enterprise QualityManagement

SecurityManagement

FraudManagement

DisasterRecovery &ContingencyPlanning


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Methodology

To develop Level 3 processes starting from agreed level2 processes

To obtain a Library of Examples of End-To-EndProcess Flows, obtained by utilizing processcomponents (at level 2, 3, 4, ) contained in the eTOM

Business Process Framework. These flows could be Completely composed of Level 2 processes

Completely composed of Level 3 processes

Composed of a mixture of Level 2 and Level 3processes

Builds on existing published eTOM Business ProcessFramework (GB921 v4.0

N G ti O ti S t S t


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NGOSS Basics

NGOSS Business view


NGOSS TNA : Technology Neutral

Architecture Application of NGOSS


TOM


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eTOM summary

eTOM provides an industry-accepted business process

framework supporting:Process oriented business model for use by serviceproviders, vendors, integrators, etc.

A common understanding of business processes and theirlinkages applicable across the industry.

A basis of customizing and extending this common base tomeet detailed, specific business needs.

eTOM includes definition and details for:

Process structure (hierarchy)

Process decomposition (levels)Process flows (linkage)

Process dynamics (behavior)

eTOM is a major component of NGOSS program aimed

at fast, flexible integration of OSS & BSS.


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NGOSS SID : shared information Data Model


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NGOSS SID

Service

Supplier/Partner

Sales Market

Ressource

Entreprise

Product

Customer


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NGOSS SID- Alligned with eTOM Domains



Service

Ressource

Suppliers/Partners

Strategy, Infrastructure &

ProductOperations


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Customer as a business participant



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NGOSS Basics

NGOSS Business view NGOSS SID : shared information data model


Architecture


NGOSS TNA T h l N t l


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Architecture


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NGOSS TNA

An implementation of functionality;

Subject to third party composition;

Conformant to component model;

Contractually specified- ie: containers for contractinstances.


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Bundles, Components and contracts (1)

Component-based software engineering:

Concerned with the rapid assembly (plug and play

construction) of systems from components where:

Components and frameworks have certified properties; andThese properties provide the basis of predicting theproperties of the system built from these components.


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Bundles, Components and contracts (2)

Bundle concept:

A container of one or more component,Not an architecture element.

Component concept:

An architectural element that supports a management contract

and one or more functional contract.

Contract

Contract instance

Component

Bundle

Is realized by 0 or more

Contains 2 or more

Contains 1 or more

Unit of Deployment

Unit of Manageability

Unit of Service Specification

Unit of Binding


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What is a contract

A description of the service to be provided in terms

of:The metadata used to describe the interface,

The metadata used to describe the operation that may beinvoked in the service,

For each operation, the set of terminations that may bereturned by the service after invocation of the operation.

The behavior of the service, some of the behaviorthat may be specified:

The pre-conditions under which an operation may be

invoked,The post-conditions which define the state that the system isleft in for each termination that can be returned when anoperation is invoked


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NGOSS Contract


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The contract/Information

Exposes

Customer Product

Exposes

Implements Implements

Contracts define how

information is shared

Shared information to bind

together system activities

Overall process plan


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Behavior and control policy

The NGOSS policy sub-system is the supervisor ofthe operations. For example, policies can be used in:

Define standard values ( assures consistent values as

function of defined factors)Define peering relationship that may be maintained

Identify the set of services available based based onenvironmental factors


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The policy continuim


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Model mapping


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Service providers

Assess business process and system capabilities

System integrators

Assess market opportunities

Independent software vendors

Framework for contract/ component development

Network equipment providers

Framework for contract-based device management interface

Documents

Course 2 NGOSS