Www.tmforum.org The Progress of the NGOSS initiative towards simpler integrated management Martin Creaner Vice President & CTO TeleManagement Forum September

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The Progress of the NGOSS initiative The Progress of the NGOSS initiative towards simpler integrated managementtowards simpler integrated management

Martin CreanerVice President & CTO

TeleManagement ForumSeptember 2002

www.tmforum.org

Worldwide Consortium of ~400 Operators, Suppliers & Integrators

Focus on Automating Operational Management and Business Processes

By advancing available Technologies and Solutions within Global Communications Industry

We: Provide Wealth of Industry Knowledge Facilitate Agreements between Companies Provide Opportunities for Experimentation &

Co-operative Development

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NGOSSNGOSS NGOSS is a multi-faceted program

designed to produce an implementable OSS/BSS “framework”

The major elements of NGOSS are: Business Process Model Systems Framework Platform Architecture Shared Data Model Compliance Program

NGOSS Elements map to one another to form an end-to-end framework for OSS

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Syst

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NGOSSNGOSSKnowledgeKnowledge

BaseBaseNeed

Mod

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Run

Business

View

CustomerOSS

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Ordering 3 Use Case

Use Case Diagram

Gateway Services

GatewayInterface

Provider Services

CustomerManagement

Interface

Customer Management Services Product Management Services

ProductRequest<<SDM>>

CustomerContact<<SDM>>

Customer<<SDM>> InvoiceInquiry

<<SDM>>

CreditViolation<<SDM>>

ProductCatalog<<SDM>>

ProductService<<SDM>>

CustomerOrder

Manager ProductFulfillmentManager

Ordering 3Process

***

CustomerRelationshipManagement

ResourceInfras'tureDev't andMngmnt

Supplier/Partner

ServiceDev elopmentand Op'nsManagement

In f ormation

Customer

Assess ServiceA v ailability

Pr ovide ServiceA v ailability Date

DetermineResourceA v ailability

Pr ovide AvailabilityDate

QualifyCustomer

Identify SolutionAlternatives

Update CustomerContact Record

SolutionAlternativesA vailable

No ActionRequired

Pr e-OrderFeasibilityRequest Made

Rec eive Pre-OrderFeas ibility Request

Contract Interface

Service Implementation

Run

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NGOSS NGOSS MethodologyMethodology

Methodology – system of principles and procedures applied to a discipline

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Ordering 3 Use Case

Use Case Diagram

Gateway Services

GatewayInterface

Provider Services

CustomerManagement

Interface





<<SDM>>




CustomerOrder


Ordering 3Process

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Supplier/Partner


In f ormation

Customer





QualifyCustomer




No ActionRequired



Contract Interface


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eTOM

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Element Management

Network Management

BusinessManagement

ServiceManagement

Network and Systems Management Processes

Service Development and Operations Processes

Customer Care Processes

Customer

Network Element Management Processes

Info

rmatio

n S

ystems M

anag

emen

t Pro

cesses

NetworkPlanning andDevelopment

NetworkProvisioning

NetworkMaintenance &

Restoration

Network DataManagement

NetworkInventory

Management

ServicePlanning andDevelopment

ServiceProblem

Management

ServiceQuality

Management

Rating andDiscounting

ServiceConfiguration

Customer Interface Management Processes

SalesOrder

Handling

Invoicingand

Collections

ProblemHandling

CustomerQoS

Management

Physical Resource and Information Technology

Operations

Fulfillment Assurance BillingOperationsSupport &Readiness

Customer Relationship Management

Service Management & Operations

Resource Management & Operations

Supplier/Partner Relationship Management

(Application, Computing and Network)

Enterprise Management

Strategic &EnterprisePlanning

Financial & AssetManagement

Enterprise QualityManagement, Process & ITPlanning & Architecture

Stakeholder & ExternalRelations Management

Brand Management,Market Research &Advertising

Human ResourcesManagement

Disaster Recovery,Security & FraudManagement

Research &Development,TechnologyAcquisition

Strategy, Infrastructure & Product

ProductLifecycleManagement

InfrastructureLifecycleManagement

Strategy &Commit

Marketing & Offer Management

Service Development & Management

Resource Development & Management

Supply Chain Development & Management


Customer

TMN Layers correspond with TOM horizontals


BaseBase

Cus tomerOSS

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Ordering 3 Us e Cas e

Us e Cas e Diagram

Gateway Serv ic es

GatewayInte rfac e

Prov ider Serv ic es

Cus tomerManagement

Inte rfac e

Cus tomer Management Serv ic es Produc t Management Serv ic es

Produc tReques t<<SDM>>

Cus tomerContac t<<SDM>>

Cus tomer<<SDM>> Inv oic eInqu iry

<<SDM>>

CreditViola tion<<SDM>>

Produc tCata log<<SDM>>

Produc tServ ic e<<SDM>>

Cus tomerOrder

Manager Produc tFu lfillmentManager

Ordering 3Proc es s

***



Supplier/Partner

ServiceDevelopmentand Op'nsManagement

Inf ormation

Customer

Assess ServiceA vailability

Provide ServiceA vailability Date

DetermineResourceA vailability

Provide AvailabilityDate

QualifyCustomer




No ActionRequired

Pre-OrderFeasibilityRequest Made

Receive Pre-OrderFeas ibility Request

TOM processes are captured in “FAB” area of eTOM Operations

eTOM maps the NGOSS Business View

Evolution of eTOMEvolution of eTOM

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NGOSS Business MapNGOSS Business Map

Operations

Fulfillment Assurance BillingOperationsSupport &Readiness







Strategic &EnterprisePlanning

Financial & AssetManagement

Enterprise QualityManagement, Process & ITPlanning & Architecture

Stakeholder & ExternalRelations Management

Brand Management,Market Research &Advertising

Human ResourcesManagement

Disaster Recovery,Security & FraudManagement

Research &Development,TechnologyAcquisition

Strategy, Infrastructure & Product

ProductLifecycleManagement

InfrastructureLifecycleManagement

Strategy &Commit

Marketing & Offer Management





Customer

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eTOM - The Level 2 ProcesseseTOM - The Level 2 Processes Level 1 Vertical Grouping

Level 1 Horizontal Grouping

Operations

Customer

Fulfillment Assurance BillingOperations Support & Readiness

Retention and Loyalty

Customer Interface Management

Supplier/Partner Interface Management





Billing & Collections

Management

CustomerQoS / SLA

Management

ProblemHandling

Selling

Order Handling

MarketingFulfillmentResponse

ServiceConfiguration & Activation

ServiceProblem

Management

Service QualityAnalysis, Action

& Reporting

Service & Specific Instance

Rating

Resource Provisioning & Allocation

to Service Instance

ResourceProblem

Management

ResourceRestoration

Resource Data Collection, Analysis

& Control

S/P Buying

S/P Purchase Order

Management

S/P Problem Reporting &Management

S/P PerformanceManagement

S/P Settlements & Billing

Management

CRM Operations Support & Process

Management

CRM Operations Readiness

SM&O Support & Process

Management

ServiceManagement &

Operations Readiness

RM&O Support & Process

Management

S/PRM OperationsSupport & Process

Management

S/P Relationship Management

OperationsReadiness





Marketing and Offer Management

Service Planning &

Commitment

Resource &Operations CapabilityDelivery

Supply Chain Strategy & Policy

Supply Chain Planning

& Commitment

Product Development & Retirement

Supply Chain Development & Change

Management

Infrastructure Lifecycle Mgmt Product Lifecycle MgmtStrategy & Commit

Strategy, Infrastructure and Product

Product & Offer

Portfolio Capability Delivery

Product & Offer Portfolio Strategy,

Policy & Planning

MarketingCapability Delivery

Product & Offer

Business Planning &

CommitmentProduct, Marketing

& CustomerPerformanceAssessment

Service PerformanceAssessment

Resource PerformanceAssessment

Supply Chain Performance Assessment

Supply Chain CapabilityAvailability

Resource & Technology

Strategy & Policy

Service Strategy &

Policy

Resource & Technology

Plan & Commitment

Service &OperationsCapabilityDelivery

Service Development &

Retirement

Resource Development

CRMCapabilityDelivery

MarketingStrategy &

Policy

Sales & Channel

Development

Marketing Communications

& Promotion

Enterprise Quality Mgmt, Process & IT Planning & Arch.Process Arch.Management

& Support

Info SystemsStrategy &Planning

KnowledgeManagement

Stakeholder & External Relations ManagementPR & Comm.

RelationsManagement

RegulatoryManagement

ShareholderRelations

Management

LegalManagement

Human Resources ManagementEmployee& Labor Relations

WorkforceStrategy

WorkforceDevelopment

HR Policies& Practices

Disaster Recovery, Security & Fraud ManagementFraud

Management

Disaster Recovery & Contingency

Planning

SecurityManagement

Financial & Asset Management

FinancialManagement

ProcurementManagement

Real EstateManagement

Strategic & Enterprise Planning Strategic &Business Planning

BusinessDevelopment

EnterpriseArchitecture

Planning

GroupEnterprise

Management

Research &Development

TechnologyAcquisition

Research & Development & Technology Acquisition

Brand Management, Market Research & AdvertisingMarket

Research &Analysis

BrandManagement

Advertising

ResourceManagement &

Operations Readiness

Sales & Channel

Management

Level 2 Process Element

External Entity

EnterpriseQuality

Management

eTOM GB921a approved and sub teams working towards updates of GB921 in time for Vegas

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Ordering 3 Use Case

Use Case Diagram

Gateway Services

GatewayInterface

Provider Services

CustomerManagement

Interface





<<SDM>>




CustomerOrder


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Supplier/Partner


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Contract Interface


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SIM

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Invoice

Invoice Data Collection

Collection Management

Invoice Calculation

Invoice Formatting and Distribution

Accounts Receivable Admin.

Invoice Disputes and Adjustments

Product Type Creation

Product Type Lifecycle

Product Type Offering

ProductPortfolio

Product Instance Design

Product InstanceUsage Analysis

Product InstancePerformance Analysis

Product InstanceService Testing

Product Instance Lifecycle

Product Instance Trouble Administration

Product

Equipment Physical Network Manager

Equip. Planning and Installation

Equipment Systems Manager

Equipment

Network ServiceCoordinator

Network Service Usage Aggregation

Network Service Testing

Network ServicePlanning Network Service

Fault AnalysisNetwork Service

Manager

Network/ServiceNetwork Service

Trouble Administration

Network Service Performance

Analysis

Customer

Customer Order Handling

Customer Data AdministrationCustomer

Relationship Mgmt.

Customer SLA/QoS Management

Customer SLA/QoSPerformance Analysis

Technology Fault Correction

Technology Usage Collection

Technology Performance Monitoring

Technology Fault Collection

Technology Fault Analysis

Technology Planning and Installation

Technology Provisioning Element Manager

Technology Logical Network Designer

Technology Technology Performance Management Control

Technology testing

Technology Performance Analysis

Business Management

Sales Admin/AnalysisCampaign Formulation

Sales Force Admin.

Provider Analysis

Competitor Analysis

Contact and Prospect Mgmt.

Sales/Marketing

Market Intelligence

Business Planning

Generic Business Mgt.

Industry ComplianceTechnology Planning

Supply Chain Mgt.Forecasting & Opportunities

WorkWorkforce

Management

NGOSS System MapNGOSS System MapSystems Integration Map (SIM GB914) available and new project charter being prepared

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CustomerOrder


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Red Team underway addressing Contract Specification, Behavior & Control, Security, Metamodel and Distribution Services aspects of the Architecture.Major deliverables scheduled for TMW Las Vegas 2002

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CustomerOrder


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Shared Information/Data Modeling team (SID) has been released as document number GB922.

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What Is SIDWhat Is SID

The SID is an organized collection of business and system entity definitions and UML models that

Provide a common information/data language

Depict the relationships among the entities

Provide a set of management abstractions

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Use Case Diagram

Gateway Services

GatewayInterface

Provider Services

CustomerManagement

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<<SDM>>




CustomerOrder


Ordering 3Process

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Supplier/Partner


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QualifyCustomer




No ActionRequired



Contract Interface


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NGOSS Complience

TMF 050 and TMF 050a have been produced and are available for member comment.

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Compliance Program Documents Compliance Program Documents (TMF 50, 50A)(TMF 50, 50A)

Testing Strategy (TMF050)Testing Strategy (TMF050)

Testing Information Requirements (TMF050A)

(Technology Neutral)



Technology Specific Testing Implementation (TMF050B,

C, D…)

(Technology Specific)


C, D…)


TMF 050 provides Business

justification Current business

scope Testing components

expected Testing

strategy/principles Available as

member evaluation

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Testing Strategy (TMF050)Testing Strategy (TMF050)






C, D…)



C, D…)


TMF 050A provides Information model Test classification Test cases XML schemas

Available as member evaluation

TMF 050B, C, D… are under construction


C, D…)



C, D…)






Compliance Program Documents Compliance Program Documents (TMF 50, 50A)(TMF 50, 50A)

www.tmforum.org

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Thu Apr 05 12:47:19 2001

Ordering 3 Use Case

Use Case Diagram

Gateway Services

GatewayInterface

Provider Services

CustomerManagement

Interface





<<SDM>>




CustomerOrder


Ordering 3Process

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Supplier/Partner


In f ormation

Customer





QualifyCustomer




No ActionRequired



Contract Interface


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eTOM

SIM Red Team

SID

NGOSS Complience

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SummarySummary

The NGOSS teams have made significant progress over the past 18 months.

Major challenge going forward include completion of a number of the working

areas promote tight end to end linkage

To influence this work …. get involved!!