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Highly Experienced Leadership Team. Highly reliable and tenured leadership team, with +20 years driving top-ranked operational performance.
Top-Ranked Country in LATAM as Nearshore Solution. Top-ranked in political & social stability, human capital development, educational & health systems, talented labor pool with high English & Digital skills.
Unique Human Talent Ecosystem. Long-term business sustainability ecosystem, driving employee professional growth through the academies, a strong retention strategy, innovation & technical skills for digital fast adoption.
Strong Government Partnership. Strategic partnership with multiple public institutions, driving a solid reputation and brand recognition among government authorities, industries chambers & media.
Long-Term Sustainability Model. Awarded model based on the three pillars of sustainability: Social, Environmental & Economic, aligned with the United Nations' sustainable development goals. Our sites are Carbon Neutral certified based on ISO 14064 (Greenhouse Gases), ISO 14001 (Environmental Management), ISO50001 (Energy Management).
COSTA RICA Fact Sheet
Costa RicaClients: 20
Current Headcount:5,700 +
Seats: 5,600
SUMMARY
Size: 309,161 square feet, 28,722 square meters
5 Sites: Heredia, Moravia, San Jose, San Pedro,
and Liberia (New)
Agent Capacity:5,600 seats
Opened: 1995 Hours of Operation:24/7
VERTICAL INDUSTRY FOCUS
9%
COMMUNICATIONS
1%
CONSUMER
46%
TECHNOLOGY FINANCIAL
44%
Contact Type % of Revenue
Tech Support
Customer Service
46%
Sales
5%
49%
Region Served % of Revenue
O�shore US
67%
Global
30%
Regional
2%
Local
1%
Languages % of Revenue
English
80%
Spanish
19%
Portuguese
1%
SYKES Costa Rica understands the importance of giving back. We have devoted the past 40+ years to “People Serving People.” This is a commitment we extend to our shareholders, clients, employees, and communities alike. ComprometeRSE. SYKES sustainability is a vision and desired state where business prosperity and economic growth are enablers of environmental protection and social well-being, resulting in social mobility that contributes to the reduction of poverty and inequality. SYKES has adopted the triple bottom line approach according to ISO 26000. It has also aligned some of the initiatives to the sustainable development objectives related to its core business.
SOCIALSYKES is involved in the personal and professional growth of its people.
Employee Value Proposition: Work. Learn. Grow.
Strong partnership with government for talent English enhancement up to 10,000 people from 2019 to 2022
LEAP Program (Leadership Evaluation and Advancement Program) – Internal promotions
SYKES Talent Management System SWIT Program (SYKES Women in
Technology) Over 750 collaborators admitted per
quarter in the Technical Academy. Medical Services online-on site Wellness 360 Program Engagement activities Over 30% of the workforce
participating in volunteering events yearly.
ENVIRONMENTALSYKES is committed to the environment, our Client’s businesses, and value chain of its operation.
Carbon Neutral certified Certifications received:
- ISO 14064 - Greenhouse Gases - ISO 14001 - Environmental Management - ISO50001 - Energy Management
Green Initiatives including: Environmental Management System – Energy efficiency, focus on solar plants, eco-friendly supplies, water and paper use reduction
Building Management System in all buildings
Recycling program & Green practices
ECONOMICSYKES is committed to strengthening the competencies and skills of the communities where it does business, to foster social mobility.
Four years delivering a Sustainability Report with the GRI (Global Reporting Initiative) methodology
Macro process aligned ISO 9001 Sustainable Suppliers Program SYKES Security Model Standards of Conduct Fair Marketing Practices SYKES Academy Relief donations Supplies and equipment donations to
local public schools Fundraising activities
SOCIAL RESPONSIBILITY
[email protected] www.sykes.com/brazil
www.sykes.com/latam/[email protected]
2014Chamber of Exports of Costa Rica, Cadexco. • Award in the category of Service Exports (BPO)
2015Chamber of Industries of Costa Rica.• “Route to Excellence” Award2016
Chamber of Industries of Costa Rica.• “Route to Excellence” Award 2016
El Financiero, business local newspaper• “Manager of the Year” Award, category “Business Expansion”
2017American Chamber of Commerce(Amcham), Social Corporate ResponsibilityAward in the category of “Collaborators”. • Mention of honor for our SWIT program
2017US Embassy and First Lady Oce “Teach her”recognition for our e�orts to promote morewomen into the STEAM areas throughour SWIT program• Resulted in a 12 days trip to US for a leadership training in gender equity a�airs to Sindy Campos, Tech Trainer Supervisor
2017Ministry of Women Conditionrecognition for our gender equitybest practices, SWIT Program
2017Chamber of Exports Award in Social CorporateResponsibility for our programs:• SYKES Academy• Tech Academy• SWIT
2017Chamber of Industry of Costa Rica,Two Awards in the categories:• Human Talent management• Client and markets management
2018Chamber of Industry of Costa RicaExcellence Awards for the following categories:Leadership & Strategic Planning Market & Client FocusHuman Talent Focus
2019Chamber of Industry of Costa RicaExcellence Awards for the following categories:Leadership & Strategic Planning Market & Client FocusHuman Talent FocusEnvironment FocusCorporate Social Responsibility Focus
2018The Stevie AwardsAchievement in Developing and Promoting Women
2020Stevie Awards 2020SWIT program (SYKES Women in Technology)
Ministry of Women A�airs (INAMU)Best practices recognition for “SYKES Inclusive”a DE&I program
Costa RicaAwards and Recognitions
www.sykes.com/latam/[email protected]
