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NEWSLETTER ISSUE 6 IN THIS ISSUE Corporate News New Business Development Meet the Team Sales Force Suggestion Boxes Apprenticeships The Annual Salutem Manager’s Conference and Company Awards Evening From our Services Craig y Parc School A to Z of Salutem Services Thank You (from Kazdin, Klein House and Mill Lane) Fitness Suite Harmony House Mock Royal Wedding Famille House 10 Quick Fire Questions - Sarah, student at Beaumont College Summer Fairs around the Group Sully Café Congratulations In Memorium Helen Weaver, The Cherry Trees Getting out and about - Carlos, Harold Road and Bob - Fairholme Susan on the Silver Screen - Harmony House Refurbishments at Croydon Services Congratulations to E F - Outstanding Ofsted Date for your diary The Kudos Ball Ambito Education Beaumont - Taking part in the Duke of Edinburgh’s Award Meet the New Business Development Team (BDM) “Business development entails tasks and processes to develop and implement growth opportunities within and between organizations.” Wikipedia According to Google Search, a “Business Development Manager works to improve an organisation’s market position and achieve financial growth. This person defines long- term organisational strategic goals, builds key customer relationships, identifies business opportunities, negotiates and closes business deals and maintains extensive knowledge of current market conditions.” Anthony Miller - I am a Business Development Manager covering the South West of the country. I started out in the care and support industry in 1996 as a Care Assistant in a day service for people with autism, learning disabilities and challenging behaviours. Little did I know that I would still be in the industry 22 years later. I worked my way through operations up to Area Manager level and was given the opportunity to ‘try’ business development for a small company that I was working for. That was 10 years ago, and I’ve not looked back since. I grew up in South London, but have recently relocated to Bristol, and I’m loving it there. I like to keep fit and can usually be found in the gym most evenings and weekends. I’ve an amazing set of friends and I love to travel. I have visited most countries in the world. Travelling puts me out of my comfort zone and I really like to sample different cultures. I enjoy developing relationships internally and externally, and evolving these to deliver the best possible outcomes for the people that we support. In environments that are homely, but robust. As you know, we recently delivered the new 4 bedded service at Penhayes in Devon - developing new services is something that I really enjoy. Andrew Lillington - I have worked in the health and social care setting for many years, initially in Local Authority services and also for the NHS in a mental health trust. I have a broad range of experiences, having worked as a support worker through to managerial roles. I qualified as a Social Worker in 1995. In 2010 I joined Clearwater Care as a Business Development Manager/Operations Manager. Being part of the Salutem family I am now a Business Development Manager (BDM) responsible for supporting services in a geographic area covering the South East of England from the Cambridge/Bedford area through West London to the South coast in Brighton. Andrew Lillington (South East) Anthony Miller (South West) Susan Applegarth (North East) Debbie Haydon (Midlands Region) Peter O’Neill (Education)

Corporate News Meet the New Business Development Team (BDM) - Ambito Care · 2018-09-14 · NEWSLETTER ISSUE 6 IN THIS ISSUE Corporate News New Business Development Meet the Team

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N E W S L E T T E R I S S U E 6

IN THIS ISSUE

Corporate News

New Business DevelopmentMeet the Team

Sales Force

Suggestion Boxes

Apprenticeships

The Annual Salutem Manager’sConference and CompanyAwards Evening

From our Services

Craig y Parc SchoolA to Z of Salutem Services

Thank You(from Kazdin,Klein House andMill Lane)

Fitness SuiteHarmony House

Mock Royal Wedding Famille House

10 Quick FireQuestions -Sarah, student at Beaumont College

Summer Fairsaround the Group

Sully CaféCongratulations

In MemoriumHelen Weaver,The Cherry Trees

Getting out andabout - Carlos,Harold Road andBob - Fairholme

Susan on theSilver Screen- Harmony House

Refurbishments atCroydon Services

Congratulationsto E F - OutstandingOfsted

Date for your diaryThe Kudos Ball

Ambito Education

Beaumont - Taking part in theDuke of Edinburgh’s Award

Meet the New Business Development Team (BDM)

“Business development entails tasks and processes to develop and implement growth opportunities within and between

organizations.” Wikipedia

According to Google Search, a “Business Development Manager works to improve an organisation’s market position and achieve financial growth. This person defines long-

term organisational strategic goals, builds key customer relationships, identifies business opportunities, negotiates and closes business deals and maintains extensive knowledge of

current market conditions.”

Anthony Miller - I am a Business Development Manager covering the South West of the country. I started out in the care and support industry in 1996 as a Care Assistant in a day service for people with autism, learning disabilities and challenging behaviours. Little did I know that I would still be in the industry 22 years later. I worked my way through operations up to Area Manager level and was given the opportunity to ‘try’ business development for a small company that I was working for. That was 10 years ago, and I’ve not looked back since.

I grew up in South London, but have recently relocated to Bristol, and I’m loving it there. I like to keep fit and can usually be found in the gym most evenings and weekends. I’ve an amazing set of friends and I love to travel. I have visited most countries in the world. Travelling puts me out of my comfort zone and I really like to sample different cultures.

I enjoy developing relationships internally and externally, and evolving these to deliver the best possible outcomes for the people that we support. In environments that are homely, but robust. As you know, we recently delivered the new 4 bedded service at Penhayes

in Devon - developing new services is something that I really enjoy.

Andrew Lillington - I have worked in the health and social care setting for many years, initially in Local Authority services and also for the NHS in a mental health trust. I have a

broad range of experiences, having worked as a support worker through to managerial roles. I qualified as a Social Worker in 1995. In 2010 I joined Clearwater Care as a

Business Development Manager/Operations Manager. Being part of the Salutem family I am now a Business Development Manager (BDM) responsible for

supporting services in a geographic area covering the South East of England from the Cambridge/Bedford area through West London to the South

coast in Brighton.

Andrew Lillington(South East)

Anthony Miller(South West)

Susan Applegarth(North East)

Debbie Haydon(Midlands Region)

Peter O’Neill(Education)

2 I S S U E 6 .

I see the role of BDM as having a number of strands.

1. To support individual managers in filling their voids, offering advice and input on costings etc.

2. Developing positive relationships with commissioners to a) raise profile of services in the area and increase referrals b) understand potential unmet needs in the area that might lead to developing new services

3. Lead on projects that either reconfigure existing services or developing new services

I am married with two adult children and in my spare time I am involved with the Scouting Association.

Susan Applegarth - I live in County Durham with my two grown up children plus Trevor our tabby cat. In my spare time I like to get out for country walks and love live music events and going to the theatre.

I began my career in nursing at The Royal London Hospital in Whitechapel and went on to embark on a Short Service Commission in the Queen Alexandra’s Royal Army Nursing Corp. My dreams of an exotic posting to Hong Kong or Singapore were dashed when I was posted up the A1 to North Yorkshire where I took up the post of Sister & Lieutenant at The Duchess of Kent Military Hospital at Catterick Garrison. In 1991 I was called up for Service in the First Gulf War, not particularly exotic but quite exciting working in a 72 bed Field Hospital at Al Jubail in Saudi.

I then decided on a change in career path and worked for various pharmaceutical companies in specialist sales roles across the North East and Yorkshire, predominantly in psychiatry. Despite thinking I would one day return to nursing, I then continued my career in independent healthcare business development roles for Cambian and then Danshell, before joining Salutem in May this year. I really enjoy working in this sector and it’s a privilege to work with so many dedicated colleagues who work hard to improve the lives of the Service Users that we support. My role is to build up positive relationships with Commissioners and to provide support to the Services where needed in relation to referrals, fee reviews and new business development.

Debbie Haydon - Business Development Manager for the Midlands Area.

I was born in Staffordshire. I have 3 grown up children, 3 grandchildren and a cat. I love the outdoors and I keep active by horse riding and working with my

sister’s 50 horses, walking, gym, dancing. I also enjoy painting and drawing.

My degree is in Management and my early background was in sales and marketing in the commercial sector. I had a change of career after a close family member had puerperal psychosis after the birth of her child. I prevented her from being sectioned and supported her through to a full recovery.

My roles have evolved through from Service Manager, Registered Manager, Implementation Manager, Area/Regional Operations Manager, Commissioning Manager to Business Development Manager.

My experience has been in complex mental health, brain injury, learning disabilities, autism, young homeless people, residential services, reablement within the NHS hospitals preventing bed blocking, supported housing, general needs housing, crisis intervention services, supported living and residential services.

Peter O Neill - Peter O Neill Business Development Manager (Children and Education)

I joined the organisation very recently as BDM with a specific remit to work across the Salutem organisation specifically in the Education and Children’s services.

After originally training to be a PE Teacher, I gravitated towards social work, preferring to take groups of disadvantaged youngsters up mountains, down rivers and sailing or canoeing on lakes rather than working in the confines of LEA schools. My qualification as a field Social Worker in 1981 led to Practitioner and Senior Management posts in northern ex mining communities where I developed a strong reputation for being a forthright advocate for children and families – often challenging sometimes lame practice in fieldwork and Youth Offending Services and working towards more person (rather than process) centred outcomes.

In 1996, I (with a colleague) founded a Residential Care company for children with SEMH issues. This company grew strongly and in 2003 was bought by Bettercare, an Irish Adult Care company who wanted a positive platform into children’s services.

I remained on board as Director for Professional Services, then from 2005 became Marketing Director for the company which by then re branded to Keys Group with me spearheading the Group’s growth through the promotion, marketing and sales functions to be the largest (at the time) independent children’s residential provider in that sector.

I S S U E 6 . 3

My experience and expertise in working within the sector has been recognised widely and I have recently been awarded the first Honorary Membership of ICHA (Independent Children’s Homes Association) for my work around the provision of new models of Service Delivery, Commissioning and Purchasing services often “smoothing out the sometimes choppy water between providers and commissioners”

When not working I strive to achieve a strong and fulfilling work/life balance. This used to be mainly rugby related, however nowadays I pursue mostly low contact and low impact sports such as golf, tennis, running and hill walking.

I am married and have two grown up children who both live in London. When not active I can usually be found listening to new music (my son manages a famous band) or under the bonnet of my aged MGB repairing/replacing/refurbishing).

Sian Harries at Ambito Sully wishes to extend her congratulations to the Sully Café.

“Congratulations Ambito Sully and Café Bawb for achieving a Level 5 in Food Hygiene. Well done and thank you to all the staff and customer volunteers who work in the Café, for your hard work in maintaining our high standards of hygiene within the Café ensuring an excellent service for all our customers.”

Congratulations!

Stacey Abdu, Manager of Fairholme, wanted to share the following achievement of one the service users from Fairholme, Bob.

“The photo below is of one of our service users, Bob who went to Newcastle for the first time after 60 years. It was also the first time that he had ever been on a Metro underground train. Bob went out on his adventure with staff member Mick Sowerby, as he wanted to purchase a new TV. This was a massive achievement for Bob and he had an amazing day.”

Bob’s trip toNewcastle - Fairhome

Colin Welding, Regional Manager wanted to share the news about the Fitness Suite at Harmony House -“It is always good to share positive things in the business and I thought that I would share some pictures of our new fitness suite that is now open at Harmony House for the people that live and work there.”

It has proved very popular and is well used. Fitness equipment can provide a valuable way for people of all ages, and abilities to introduce physical exercise into their daily lives with the obvious benefits in health, fitness and well-being.

The Manager, Kelly added, “We have implemented a new fitness room for Harmony clients, to promote healthy living and have managed to personalise it with the Harmony name. The clients have said what they would like and people were kind enough to donate for the cause. Staff looked for affordable and safe equipment to be used by the clients, with everyone feeling comfortable without having to join a local gym.

New Fitness Suite - Harmony House

4 I S S U E 6 .

We would love to hear from you!

Some of you may have seen one of the comments/suggestions boxes that we have dotted around a number of our services. These boxes have been provided as a way to ensure that all your comments, suggestions and criticisms can be dealt with in a confidential manner.

I would like to think that we all can make a contribution towards improving things simply by you telling us when we get it right or conversely by telling us when we get it wrong! Managers and staff alike, please encourage the use of these boxes by the people we support, other staff members and also any visitors. It’s always good to see the compliments as well as the criticisms from people. If visitors are either feeling positive or are unhappy with something, ask them to fill in a card and let us know how they feel.

With each box there should be slips to write on. If you run out of the cards they can be ordered via the HR inbox email address.

We take all suggestions and comments very seriously and will endeavour to learn from them and do what we can to help you.

The suggestion boxes will be working their way round all the services within the Pathways portfolio in rotation.

Lisa Deane,Chief Operating Officer

Salutem Comments/Suggestions boxes

Sharon Meyers, Service Manager at Croydon Services, shares the good news below of two customers at Croydon Services.

“Mr and Mrs Gardiner both have physical disabilities and are full time wheelchair users. They have lived at Speakers Court since April 2010. They have recently received some good news, funding has finally been agreed for a refurbishment of their flat. They are currently having a new bathroom and kitchen fitted to meet their individual needs. It has been a long wait, they are both very excited and were able to choose the colours for their new flooring and paintwork. The new adaptations will provide them with a bespoke kitchen and bathroom which will empower them to meet their personal care and cooking needs with ease.”

This is Susan Skelton. She is a client at Harmony House and enrolled herself in a weekly drama group in South Shields which she loves. Recently she did a movie show that was broadcast in the Customs House. Some of the staff and clients went along to see the movie in which Susan played a spiritual medium contacting the dead. The film was all shot in black and white, and lasted around an hour. She has another show coming up which all the staff and clients will look forward to seeing. Susan enjoys it so much and everyone is so proud of her!

Refurbishments at Croydon Services

Star of the Silver Screen

I S S U E 4 . 9I S S U E 6 . 5

A BIG THANK YOU TO...

HELEN GOODWINMill Lane and Cambridge Community Services would like to give a special thank you to Helen Goodwin, Team Leader at Ashurst. Lucy, Service Manager explains.

“Helen has been supporting us with Moving and Handling competencies for over 6 months now as we have been without a trainer. We would like to share special thanks to her for supporting us during this time – without her we would not have safe, competently trained staff to support our customers moving and handling!

Helen has worked for Scope/Ambito for 21 years now, the last 5 spent at Ashurst, with the last 13 spent as a moving and handling trainer. We are so lucky that Helen could share her experience and knowledge with our team!”

KADZIN HOUSE TEAMSarah Owen, Manager of Kazdin House wanted to thank the Team. She explains “Earlier in the year, Kazdin went through a challenging experience with a young lady who they were supporting. Unfortunately, this resulted in her departing from their care under difficult circumstances.

I want to extend a big thank you to the team for their continued support. It was a very sad and stressful time that was out of our control. You’ve all been amazing and I can’t thank you enough for your commitment as a team and for your exceptional hard work to make an awful situation more manageable. You are an outstanding team and please keep up the excellent work you do!”

SYLVIA LOVELLBeccy Freeman, Manager of Klein House, says; “I just wanted to add a thank you in particular to Sylvia Lovell, for her recent efforts in painting one of our resident’s courtyard area and encouraging Mish to get involved (Michelle prefers to be called Mish). In the photo you can see Sylvia, myself and Mish armed with paintbrushes! I have also added a picture that Mish wanted submitting of herself and Mark who have celebrated many years of friendship from when Mish lived at Warwick.

Mish and Mark often meet up in Plymouth or Paignton.”

Mish (Michelle) and Mark

Mish, Sylvia and Beccy, Klein House

Olunumbi, Manager at Harold Road, wanted to share some photos of Carlos, one of the Service Users at Harold Road. Olunumbi, says “Staff at Haroldstone Home have been involving Carlos in many activities recently, such as cooking dinner, travelling long distances by train, visiting the airport, visiting Madame Tussauds, Kew Gardens and many other places of interest.”

Carlos really enjoys getting out and about as you can see from the pictures below.

Carlos’ adventures

6 I S S U E 6 .

Q & A with Sarah, student at Beaumont College

BACKGROUND: Sarah started college in 2017and will be going into her second year in September. Sarah is 21 and lives at home in Lancaster, with her Mum Jane, her Dad Eddy, and her twin brother Euanand her sister.

Q. Strictly or Love Island?A. Strictly because of all the glamour.

Q. Favourite artist/band?A. My favourite artist is Jesse J. I saw her in the Manchester Arena, her best track is Thunder.

Q. What is your current screen saver? A. I like a screen saver with a view on it.

Q. Where do you feel happiest?A. Both at college, as I have so enjoyed my 1st year, and being at home with my family.

Q. What was the last film that you watched?A. The Greatest Showman.

Q. The place that you feel happiest?A. I feel the happiest in my home (Warwick).

Q. Who do you most admire?A. My brother and sister.

Q. Best way to relax?A. Watching TV.

Q. Comfy sofa or beanbag?A. Sit on the sofa.

Q. Favourite thing to do at the weekend?A. Shopping with my pals when the weather is nice.

Q. College? Love it or hate it?A. I love it!!!!

Three mandatory questions!.

Q. Marmite, love or hate?A. I hate Marmite.

Q. I couldn’t get through the week without...A. Support when Ineed it.

Q. I never leave the house without...A. Sun cream and a sun hat. (at this time of year!)

Following the recent death of Helen Weaver, who lived at Cherry Trees in Surrey, the staff penned a wonderful eulogy which was read out at Helen’s funeral. The tribute is printed here in its entirety.

Helen lived at her home, with friends and staff, and we were like her 2nd family. For many years she met a lot of different staff, some have been at the home with Helen for over 10 years, some not so long. Other staff members who worked with Helen and have left to pursue their careers did pop into see Helen in her final days and are here too today to say their goodbyes.Helen was very much a part of our daily lives and she is already sadly missed, but we know she has gone to a better place, and we have comfort in the knowledge that Helen was loved and cared for. I have some memories that I would like to share with you all.

Helen had a great personality, she loved to go shopping and the highlight of her week was buying her toys, books, beakers and not forgetting the play doh. She also enjoyed food shopping especially if she could sneak sausages, sweets, jelly and whip into the shopping trolley, a real trickster! And she would always attempt to get other additional things when she knew she was supposed to stick to the rules that she herself had agreed to with our manager. Helen also loved her catalogues so much so she had a catalogue day! She would go around and pick up Mothercare, Early Learning and not forgetting her favourite of all, theArgos catalogue. Not happy with one of each it had to be two and if she could have had her way three or more.

Helen had a way of getting around you and would succeed on most occasions with staff having to admit to the extra items bought and our excuse was always Helen had been so good out “a pleasure to be with”, Helen’s words, what can I say!

Helen enjoyed certain foods especially sausage rolls and it had to be from Greggs for that extra enjoyment!

In Memoriam It is all about Helen

I S S U E 6 . 7

You knew if you were supporting Helen on a trip out that’s where you were going to end up most of the time for lunch. Helen also enjoyed sweets and biscuits, for her snacks, and jelly along with whips, and of course, her rice pudding for dessert!

What Helen didn’t like was house chores (who does) always knowing she would have to partake. This did not stop Helen from always saying “In a minute” and once starting her chores complaining saying “Don’t like it” but after completing her chores she would either sit happily in her chair or in good weather she would sit herself on her garden swing along with her bag of goodies which she loved to do.

Helen loved to kick the ball around in the garden and I have to say she was good and although she could only manage it for a short while she had so much fun with staff. Other activities Helen enjoyed were swimming,horse riding and trampolining jumping like a pro!Helen especially enjoyed going on holidays with her friends at the home (no chores! A real bonus) and more importantly the holidays with mum and her family. There are many happy memories we have and will cherish all those times.

When Helen found something amusing her laughter was infectious and she could light up the room with her smile. She knew how to get around you and liked people. When out sitting in the park or at the seaside she would often tell us she was people watching.Oh, and you had to watch Helen, at times if out in the community she would touch a member of the public on their arm with her winning smile would ask them what their name was. More often than not of the male gender they would tell her their name and ask her what her name was!! Young or old didn’t matter, Helen obviously took a shine to them. Mum would come and visit Helen every fortnight and Helen always looked forward to her visits and loved going out for mum and daughter time. We had many parties in the house and all the families were invited. Helen really enjoyed these times especially the food, inevitably sausage rolls - you were lucky if you managed to get one, let alone two!!

When we were told of Helen’s diagnosis there wasn’t a dry eye in the house. The majority of us had no formal experience of palliative care. We had support from St. Ralph’s hospice and also the community palliative nursing team all the way through. Helen’s every whim was catered for. We worked as a team alongside Helen’s family, Mum, Clare, Mary and Michael who provided so much support and were with Helen to the end. Our Helen was a great character who had a winning personality. She had her problems

but then don’t we all!!! We want you all to know that we all felt it was and honour and privilege to be with her to the end. Helen was very much loved by us all! And will be missed very much. Our love and support goes out to Mum and all the family always. So finally, our little Helen, we have three words to say to you not one, not two, but three, NO WAY JOSÉ!!!!

Written by Annette Marion. CSW.On behalf of all the team at the Cherry Trees.

“I have been with Pathways for almost 4 months as the Salesforce Administrator and I couldn’t be enjoying it more. Academically my skill set is heavily IT based; however my working experience ranges from a Business Development Manager for a currency trading coaching company to being a Prison Officer in Europe’s largest female prison. Recently I’ve transferred back in to the IT field to ride the new wave of tech taking modern business by storm - Cloud Computing”.

What is Salesforce? Salesforce is a CRM (Customer Relationship Management) cloud based program. Think of it as a sophisticated version of Facebook with greater data security. It’s a place where we store and report on Service User information, home occupancy numbers, care working hours and also a fundamental tool used by the Business Development team to help obtain new business. I am implementing the smooth operation of the system to ensure that everyone can do their job in the most efficient way possible.

Why Salesforce? There are many CRM systems available, Salesforce is the most reliable and efficient, with clients including Coca Cola and Aston Martin. Salutem are currently training all service managers to drive the system, ensuring significant reduction in the amount of time spent on administrative tasks to help them to focus on providing an even better service for our Service Users across the group.

Ruggie is the name, Salesforce is the game.

8 I S S U E 6 .

SUMMER FAIRS AROUND THE GROUPSUMMER FAIR, CWMBRAN

DAY OPPORTUNITIES

“Cwmbran Day Opportunities held their Summer Fayre on Saturday 21st July which included a bouncy castle, BBQ, carnival games, face painting, henna tattoos and a number of different stalls. They had entertainment from local female vocal group Mello- D who performed a beautiful set and also a visit from the ponies at Maggie’s Voice, providing sessions of brushing and walks which was thoroughly enjoyed by both children and adults alike!

All staff members got involved in the day, running the BBQ, organising parts of the event and the huge clean up afterwards! Service Manager Paul and Team Leader Megan also ended up in the stocks, much to the team’s delight!

A fun filled day for all raised a whopping £1560 for equipment and resources for service users. Planning for their Christmas Fair & Halloween Party is already well underway.”

WALTON NURSERY, SUMMER FAIR

Here at Walton Nursery & Early Years Centre we had our first ever ‘Fun Day’ on Saturday 7th July. The event was a great success and this was voiced by the community, families & children who attended. There was a lot stacking up against us having a high turnout due to England playing in the World Cup, and other activities and events taking place nearby. However, the Fun Day was a hit! And there were a lot of people who came and joined in the fun. The sun was shining, the music was playing and we even had a stilt walker who helped give out our balloons.

We had games, stalls, BBQ, performers from different troops, circus acts, Zoo lab and much, much more….

We raised £1,210 for our Nursery and this will go towards new children resources.

A massive THANK YOU! to the best team of staff at Walton Nursery & Early Years Centre for giving your time and ongoing support.

Lyndsey Murphy,

Service Manager

I S S U E 6 . 9

INGFIELD MANOR, GRAND SUMMER FETE

For over 40 years, Ingfield Manor School’s Grand Summer Fete has proved to be a popular event in the community calendar and this year was no exception.

Blessed with lots of sunshine, The Friends of Ingfield’s fete on Sunday 10th June saw record numbers of people enjoying a fun-filled afternoon out.

John Godden opened the fete which is run by The Friends of Ingfield, a small voluntary group of local people dedicated to supporting the work of Ingfield Manor School.

The afternoon kicked off with a fun dog show with a whole variety of breeds and sizes of dogs in attendance. This was followed by a martial arts demonstration by students from nearby Rikkyo School and then a performance by the Horsham Bluebelles Baton Twirlers.

Once again a big attraction was the unique and popular 10¼” gauge steam railway, Ingfield Light Railway, which runs round the site and is specially open to the public on fete day.

Families enjoyed fun fair attractions, trampolines, face painting, stalls, sideshows, a woodland walk, BBQ, teas and cakes.

The fete is the main fund raising event for The Friends of Ingfield who fund equipment and activities for the pupils of Ingfield Manor School which cannot be met from within the normal school budgets. This year’s fete raised over £11,000.

BEAUMONT COLLEGE, SUMMER FAIR, JULY

We want to thank everyone who came along to our Summer Fair, bought raffle tickets, played games and bought the craft items for sale which included some amazing art work produced by our students.

The event was well attended despite the World Cup and England playing at 3pm. We still had lots of people attending including students, their families, staff and their families along with people from the local community who are interested in supporting their local college. Once again, we were very lucky with the weather and the sun shone all day, as did the entertainment on our outdoor stage hosted by our local radio station Beyond and performances by Tribe of Fable, Neil Oughton, James Morrison, Matty Bannon and Tommy McAleer.

The annual craft fair judged by representatives of the Women’s Institute was well supported with entries including paintings, embroidery, weaving, painted stones, photographs and pimped up boots! The overall winner coming from the children’s category. As usual, we would like to thank all our supporters and local businesses and individuals for their support, time and kind donations, and we must also thank our brilliant Summer Fair organising team.

The fair was busy all day with hundreds of sausage and bacon sandwiches being served by our amazing catering team, not to mention the wonderful ice cream sellers that kept us cool throughout the day!

The fair raised an impressive £2,300.06 which is a fantastic amount and the money will go to the student fund and will be invested in more equipment and experiences for our young people.

I S S U E 6 .10

A good/outstanding Ofsted report

Colin Welding accompanied both John Godden, Executive Chairman of Salutem, Lisa Deane, Chief Operating Officer and Susan Applegarth, Business Relationship Manager for the North, to East Farm recently to congratulate the team on achieving the Outstanding on its most recent Ofsted Inspection. John congratulated each and every member of staff in the team and gave out a certificate of achievement accompanied by a thank you voucher.

Colin Welding has quoted the words of the Manager, David Grayson below - endorsing his statement of gratitude to his team following the presentations.

“The organisation wanted to take this opportunity to personally congratulate everyone on the outcome of the recent Ofsted Inspection. We have had time to reflect on the report and the feedback that was given by the inspector and we are genuinely very proud of everyone and you should all feel proud of yourselves as this report is a reflection of the hard work and commitment that you have all given to the home and the young people.

Every single member of staff both new and long standing has contributed to this judgement and we can honestly say that at the moment, this is the most settled the home has been in 6 years and collectively the most caring, experienced and knowledgeable team that we have had which is a testament to the efforts of everyone.

The report yet again gives East Farm a Good overall rating however we should be mindful that there were no recommendations and no requirements, which in itself is an outstanding achievement that you should all be very proud of. The inspector’s words were, “you are touching outstanding in all areas”. THIS IS YOU!

Congratulations to Manager David Grayson

and the team at East Farm

The judgement, as you are all aware, was “outstanding” for leadership and management. As a team you should all be extremely proud of this, as this is not a judgement on just a Manager, but a judgement on all as a team.

Every single member of this team makes leadership and management decisions on a daily basis that effects the smooth operation of the home and the decisions that you make impact on the progress, safety and the positive outcomes of the young people we care for. This is what is outstanding

I cannot thank you all enough for the contribution and commitment that you have given to the home and the young people under often difficult circumstances and to the Manager. Together you will keep moving on and improving even further.

On a final note when the service does achieve outstanding in all areas at least we get John back to add to his growing collection of selfies!”

Staff At the ceremony: David Grayson, Sandra Brown, Roy Higgin, Darren McClellan, Justin Moore, Ian Lawson,Peter Ferguson and Darrel Harrison.

Staff members who weren’t present but must be included: Angela Parker, Charmaine Thompson, Lee Coulthard, Anthony Chapman and Glen Maguire.

I S S U E 4 . 9I S S U E 6 . 11

The upcoming Kudos Ball on 29th November is being held in Houghton le Spring. This venue, the Rainton Meadows Arena sits very much at the centre of our Pathways Care Services all over the North East of England.

How did it all come about? Well for this, we need to go back almost 4 months to April, when I held discussions with my Management team and proposed we that we hold a celebration of life in the North East. Once we had all agreed as a team that we should move forward with this idea we then set about setting up our organising committee and held our very first meeting back in May of this year.

We chose the word Kudos for our ball as this word praises and honours achievements in a celebration form. So we had our name, now the committee. This was set up by managers, staff teams and Services Users volunteering to take on a specific role.

The team consists of:

• Chair of the Organising Committee- Nicola Clements

• Creative Director- Colin Welding

• Technical Director- Barry Stavers

• Entertainment Manager- Mick Sowerby

• Production –Co-ordinator - George Rainbow

• Costume Design- Colin Blackwood & Linda Wilson

• Stage Set and Performance Manager - Angela Templeton

• Marketing Management- Kelly Wilson, Lorraine Hart & Julie Reaper

THE KUDOS BALL • Fundraising Manager and Team – Wallace Mews/ Fairholme/ Helen Hall/ David Pearson/ Sarah Smith / Deborah Naisbett / Anne Bell / Lisa Gillis

• Catering Manager and team.- Eric McLeod & Lorraine Hart

• Creative Artists- /Grizedale/ Laura / Nial Conder (poster design & Indoor artworks)

• Financial Director- Jackie Carr

• Sponsorship Link- David Grayson

The team was in place and the work to organise this ball began in May of this year. The theme of the show is diversity and equality around a masquerade ball style. We got on board a dynamic local artist who has designed

bespoke pieces of art work linked to our script. The final design was chosen by the committee and the final vote was given by a young member of the team who lives in Ashleigh House.

The committee has continued to grow and meets every 3 weeks to update our progress leading up to the big night. The diverse theme of the show will deliver a message from the North Eastern element of our organisation that enhances individuals, recognises each and every person and upholds that we are all equally important, as the opening elements to our show portrays.

As part of the evening of entertainment which incorporates many cultures and expressions of dance, we have also linked all aspects of the people who use our services into the show, taking on board how each and every service is different but equal. We have incorporated classical, electronic and oriental types of music, coupled with both pop music and multi lingual songs. The show consists of a number of presentations on each service in the North East that showcases their home, the staff and the people who live in these services who expressed a desire to be part of the show, along with those residents’ families who have expressed their permission for their loved ones to be involved.

Throughout the month of August all the presentations are being worked upon and the final touches to the show are taking place alongside fundraising activities that have contributed to the funding of the show. These have included raffles, sponsored walks, cycle rides and also an auction of pledges. Additional to these, we have also organised a boot sale, summer fayres and tea parties. Other events include 2 skydives by staff and also sponsored runs and walks. As part of our marketing team, we have also received numerous

I S S U E 6 .12

donations from many leading supermarket and local outlets of prizes and gifts for our raffles.

The evening of entertainment is coupled with a burger van style selection of hot foods on the night all included within the tickets prices and the dress code is very much masquerade: ball gowns and dinner suits to encompass our theme. Tickets went on sale on 1st August and these are available by contacting either Fairholme or Harmony house or emailing me directly.

We hope to see you there!!Colin Welding

Beaumont College is a Further Education Special Needs College in Lancashire for young adults transitioning from school up to 25 years old. We have residential and day attending students who follow a wide range of curriculum sessions from Sensory activity to performance and outdoor education. It is close to the beautiful Lake District and the Yorkshire Dales.

Beaumont College signed up to deliver the Duke of Edinburgh’s Award at the start of 2018. Many staff and students were excited about the set-up of this Award activity within college and the opportunities it has provided. The Duke of Edinburgh’s Award is widely recognised by employers and the public as setting a high standard of achievement for all young people to participate in team working and new activities.

The Bronze and Silver levels of the award are based around 4 activity sections; Volunteering, Skill, Physical and Expedition. A participant must choose their activity in each of the first 3 sections from a wider range of options and participate in this over a set amount of weeks. Bronze sections are between 12 and 24 weeks. The fourth section is Expedition which involves group planning and training, resulting in travelling a route over 2 days and staying out as a team overnight.

Because of the training required for the Expedition Section and the interest of the staff involved it was agreed that this first year it would work best to link the project onto the Adventure Film Making Sessions run by David Liley. This gave the participants the opportunity to build up experience and skills over a long period and so ready to carry out their Practice and Qualifying Expeditions in the Summer term. Some of our students, David and Natasha, already had their Bronze Award, achieved whilst at school. This was a positive realisation

but also placed a new outlook on the small, Bronze, pilot group that we had originally planned. This lifted our sights to include a provision for Silver level.

Our Bronze Group was formed of 4 students who had never done Duke of Edinburgh Award activities before and one who had completed 3 sections at school but not completed their Expedition. Jonathon, Sarah, Jadhaan, Callum and Fae. We had three students who used wheelchairs for their mobility and students who found change to their routine difficult.

Beaumont College became a Licensed Organisation of the Duke of Edinburgh’s Award on 8th January 2018. Students were supported to select their choice of activities. Some they were already taking part in, e.g. gym attendance and radio DJ-ing and some they took up as part of the award. Recording of the activities was going to be challenging as everyone had completely different activities and so many different people were being asked to assess their achievements. We arranged regular DofE days with students on which planning and admin could be carried out in order to keep a check on progress and recording.

The planning and the training for the Expedition took on a great part of this project. Rachel Diss, a college OT and Mountain Leader linked with the group to support planning and problem solving to enable the expeditions to be carried out. The students’ leadership skills and personal development expanded in so many ways.It was a delightful and humbling experience to watch them achieve through their own learning and ideas. They became protective of each other and supportive of each other’s needs. They became braver and more accepting to challenge. There was definitely a build-up of anxiety over the months prior to expedition in both the students group and the support staff around how were we going to do this. But as the training sessions passed and the information sheets and risk assessment were talked through the picture of how it was going to work started to form more thoroughly in people’s minds. The questions came out and the answers were found. There would always be more questions to come, more problems to solve but the team was thinking together and the challenge was becoming only another activity out with our group. One big challenge on expedition was going to be getting students along the journey as independently as possible. Three students used powered wheelchairs with varying experience. The routes chosen were accessible to wheelchairs but all posed a certain level of risk, as anywhere would. Training went into coaching the drivers to identify hazards and reference points along practice routes so that they could apply this learning by themselves when on expedition. We also worked with the other students to identify

Beaumont - The Duke of Edinburgh’s Award

I S S U E 4 . 913I S S U E 6 .

Everyone training on the Practice Expedition

Sarah and Jonathon packing a tent into a rucksack

Jonathon’s Bronze Award from Lord Charles Shuttleworth

Following the route alongside the Lancaster Canal

Fae studying her map route for the coming day

Jadhaan preparing breakfast for his team

hazards which might affect everyone. The Practice Expedition was carried out in May, based in Lancaster and using cycle paths which passed close to college. The group set up their campsite in the back garden of college and cooked their dinner and breakfast in camp, taking turns to carry out tasks for the team. Adhaan made a huge amount of porridge in the morning and served it out to everyone to get them fired up for Day 2. Having packed up their camping equipment and kit for the day they set off back along the canal and towards a successful finish.

A huge cheer could be heard as the team crossed over the line. Smiles and delight as they realised they were finished. The Qualifier Expedition was another step up in the group challenge. Kit lists and packing were considered and coordinated. This was about the students taking responsibility for their route and their safety. They had adapted maps and each lead a route leg between check points. There were passers-by and cows and Coniston Water and a whole array of other interesting things along the way. The group transferred back to Bendrigg Lodge Centre which gave the group the facilities they needed and a great camping location looking out onto the Howgill Mountains. Callum and Jonathon were cooking Smash, beans and sausage while Sarah and Fae were getting their tent put up. Having completed the Expedition section a roundup of all Assessor’s reports was carried out and these were uploaded. The Lord Lieutenant of Lancashire, The Lord Shuttleworth was invited to Beaumont College to watch the Expedition Film of the group’s adventure and present the Awards which had been earned over the 6 month period.

Jadhaan, Sarah, Callum, Jonathon each achieved their Bronze Duke of Edinburgh Awards, Fae completed her Bronze Award and also achieved her Silver level sections in Physical, Skill and Volunteering work. Natasha and David who had accompanied the group on their Practice Expedition as a training event achieved their three Silver level sections and planning their Silver expedition for next summer with enthusiasm. Ellen, a staff member also joined and was awarded her Skills section certificate at Silver level. Well done to all of the students and the hugest thankyou goes to all the college staff and families who supported the student’s activities. Without them, their care and skill, it would not have been possible. The support was humbling from everyone including keyworkers, catering team, tutors, learning support workers and leadership team.

Following the success we have seen at Lancaster campus this year we will now expand the running of the DofE Award out to our Barrow campus. The challenge will be different again - Bring it on!

14 I S S U E 6 .

CRAIG Y PARC HOUSE – a brief historyThe house was built in 1915 by the Arts and Crafts architect C E Mallows for Thomas (‘Small Coal’) Evans, a colliery owner who began his career as a railwayman, and made his fortune collecting coal that had fallen from coal trucks on the railways. He eventually became the owner of Ocean Colliery and the house is said to have cost over £100,000.

After Evans’ death, the house passed to the Coal Board and, in 1954, it was bought by the Spastics Society (who subsequently changed their name to Scope) who opened a residential school here 1955. It has remained in this use to the present day.

Two additional, more modern, buildings were later added which are the school and the residential unit, Ty Cwtch.

Established in 1955, Craig y Parc has a reputation for helping our students to realise their educational and personal potential. We’re more than just a school and go further than just providing education.

A centre of excellence - We were rated as good with outstanding features in the last Estyn report – their highest rating. Estyn is the Welsh equivalent of Ofsted.

A-Z OF SALUTEM SERVICESWelcome to Craig Y Parc - A school and home

for disabled children and young people.

Craig y Parc is also a Centre of Excellence for Mobility Opportunities Via Education (MOVE).This programme enables children with physical impairments and / or complex needs to improve their skills in an independent sitting, standing, walking and transferring whilst working on their own personal and functional goals to reach their potential.

Day and Residential Schools - We offer flexible placements (day, termly and 52 weeks) to children and young people, aged three to nineteen years old, with complex support needs, including physical and sensory impairments, and severe or profound and multiple learning difficulties (PMLD).

Curriculum - The school teaches pupils across the five key stages:

• Foundation - Ages 3 to 5

• KS1 - Primary

• KS2 - Secondary

• KS 3 - Ages 14 to 16

• Post 16

Our approach - All our students are individuals with their own family background and interests. We’re committed to working with them and parents and carers, in partnership with local authorities, other agencies and local communities, to promote and safeguard students’ welfare and educational development.

All of our staff work in a trans-disciplinary approach, specifically designed to support students with complex support needs. As well as a class group teacher and learning support assistant, every student has access to a key team. This includes a Physiotherapist, a Speech and Language Therapist,

I S S U E 6 . 15

Royal Wedding – move over Meghan and Harry!

Dawn Bexon emailed in with a heart-warming tale from Famille House. “Wedding fever hit the Royal wedding celebrations at Famille House. Staff were taken aback by the surprise proposal of their service user Geoffrey to his long-time girlfriend Lorraine. As he was swept away with the excitement of the Royal wedding, Geoffrey went down on one knee and produced a ring from his pocket, which he put on the finger of long-time belle Lorraine.

The romantic moment was celebrated between the couple with an impromptu celebration running alongside Prince Harry and Meghan’s wedding. Staff quickly acted in lieu of there being a registrar and celebrations continued into the afternoon with party food and music.”

a Nurse and Social Care staff. Each student who has a placement at Craig y Parc has a Keyworker, who co-ordinates and oversees their care support plan and liaises with family and carers.

Facilities - Our extensive and accessible site includes raised activity and sensory based walkways with colourful, imaginative and sensory gardens. Indoors we have well equipped classrooms and multi-sensory spaces, an IT suite for group ICT work, a hydrotherapy pool and rebound therapy facilities.

All our classrooms have interactive whiteboards and other specialist Assistive Technology equipment and software. This creates an engaging environment through multi-sensory, hands-on learning.

Leisure activities - Evenings and weekends offer residential and respite students valuable time for relaxation and opportunities for a variety of leisure experiences, both scheduled and spontaneous. Each young person is encouraged and supported to find out what they enjoy. These activities are fundamental to our work in supporting them to develop their identity and self-esteem.

Residential care staff work with the students in the evening and at weekends promoting self-help and communication skills, while developing leisure interests and social skills – both onsite and in the local community.

In addition, the school has its own fleet of adapted vehicles to access community and leisure facilities in the surrounding area.

Health and support - We have registered Nurses available 24 hours per day, who work closely with care support staff to monitor and assess students’ health needs. They liaise with outside health services and arrange:

• Weekly clinics with the school doctor

• Regular visits by the community dietician

• Annual dental screening at the school

• Also immunisation programmes

Some students at Craig y Parc may have particularly complex health needs. The nursing team provide advice, training, monitoring and upskilling for staff in all aspects of individual health needs, such as administration of medication, epilepsy, tracheostomy care, gastrostomy care, enteral feeding (tube feeding) and suctioning.

Delivering change positively.

NOVEMBER 1ST AND 2ND 2018

Look out for awards nomination information coming soon!

THE ANNUAL SALUTEM MANAGER’S CONFERENCE AND COMPANY AWARDS EVENING

16 Salutem Healthcare Limited. Minton Place, Victoria Street, Windsor, SL4 1EG • 01753 255 777

APPRENTICESHIPS AT SALUTEMWe have now been working with Lifetime Training, our new apprenticeship training provider since March 2018.

Lifetime was established in 1995 and has over 1000 local trainers in the field, training over 20,000 learners each year.

A course with Lifetime will take between 12-18 months and is delivered in the workplace; meaning observations,

coaching and practical skills assessments all happen on-the-job. The training includes a 2-hour visit every 4 – 6 weeks

and includes a blend of face to face and remote delivery, with additional support provided for functional skills and any

additional learning support needs.

We are offering a variety of qualifications:

• Adult Care Worker Level 2

• Lead Adult Care Worker Level 3

• Children’s Young People Workforce Level 3

• Specialist Support for Teaching & Learning in Schools Level 3

• Supporting Teaching & Learning in Schools Level 2

• Business & Administration Level 2 & 3

• Hospitality Team Member Level 2

• Hospitality Team Supervisor Level 2

• Team Leader Level 2 & 3

• Care Leadership & Management Level 5

• Operational Departmental Manager Level 5

INTERESTED?You’ll need to be aged 18 or over, not on any other government-funded training (this includes short training

courses). You’ll need to work at least 16 hours per week and have been a UK/EU resident for 3+ years.

If you would like to register your interest, please contact your line manager to discuss which course would

be most suited to your skills and job role. They will complete your application form with you, which can be

found on the bookshelf on eLFY and pass it on to the Learning and Development Department for approval.