Cornelius J. Johnsoncornelius.johnson10@Icloud.com C (954)-541-6510 - www.linkedin.com/in/corneliusj

To whom it may concern,

I am a graduate of Livingstone College interested in fulfilling various roles for your company, that will al-low me to use my educational background and keen technical prowess to effectively complete the tasks that is necessary to satisfy company expectations.

I have received a Bachelor of Science degree in Computer Information Systems, which has provided me the basic knowledge to the different avenues of the IT industry. I also have taken it upon myself to con-tinue to study to stay up to date with the latest trends and technologies. From previous experience, I have customer service skills that allow me to effectively work with others, accomplish tasks, and create solutions to problems that have arose. I am open to learning and using new software and technology that challenge my knowledge. I see that some of the positions require presentation and training skills, I feel as though I possess those. Before graduating I presented my senior project, a data analytics report, to the department head receiving an A. I have also served as a tutor for the “Computers in Society” class so I know I feel comfortable walking clients through processes via email and/or phone plus following up with support as needed.

My background has provided me with a strong base of communication, knowledge, and organization when it comes to task that are potentially associated with many of these positions. I hope that I qualify for these positions and am a good fit, hope to hear from you soon.

Sincerely, Cornelius Johnson

Cornelius J. Johnsoncornelius.johnson10@Icloud.com C (954)-541-6510 - www.linkedin.com/in/corneliusj

Professional SummaryYoung thinking business and applications management professional with the keen technical prowess to consistently recognize and task by executive management to improve organizational effectiveness and efficiency. Exceptional leadership that aligns the business processes and program infrastructure to real-ize cost savings, accelerate performance, and sustain strategic flexibilityPerforms analyses of the business goals, objectives and needs of the general business environment. Per-forms research and analysis to support business operations and presents findings to manager or project leader. Plans and designs business processes and make recommendations and changes in order to im-

prove and support business systems and activities and/or to deliver greater effectiveness and efficiency. Utilizes systems and data to resolve business issues in the most effective and productive manner. Identi-fies and implements best practices and suggests how to improve current practices. Calculates/estimates

costs and benefits of alternative actions or solutions to establish their viability/ROI. GENERAL KNOWLEDGE, SKILLS & ABILITIE S

• Troubleshooting iOS, macOS, Windows OS (Windows Vista - Windows 10) Etc.• Soft Skills ( Customer Service, Empathy, Assurance, Patience) • Self-starter, Natural Leader, Coachable, Critical Thinker• POS system, SDLC principles, Project Management principles• Virtual Machines, Server systems, Data Analysis, Business Intelligence• Mentor, coach, and guide coworkers through different task relating to work• Identify strategic issues and research requirements for existing and new business opportunities

within their level of scope.• Analyze, report and present sales trends, market conditions, competitive and customer perfor-

mance data inclusive of insights of company management. This includes the development of structural and ad hoc presentations.

•EXPERIENCE

September 2016 - PresentTier I Technical Support, Convergys, Jacksonville FLGoal: Assist external users of the client's technical products or services; identify, investigate, research and provide resolution to user questions and problemsValue: Troubleshoot basic and routine customer issues that are technical in nature; including hardware, software, networking, or other designated client productsMy Contribution:• Provide desktop computer support for incoming customers• Support departmental computing resources , by responding to incoming calls/

submitted tickets

• Monitor and address emerging issues relating to patch management of the prod-uct

January 2016 - PresentJr. Information Technology Specialist, Magnicore, Woodbridge VA, RemoteGoal: By supporting the design, debug, validation and optimization of the products which made me gain exposure to the different sides of the IT industry. Value: You will be involved in projects from concept through production, gaining exposure to the com-plete design lifecycle.My Contribution:

• Set up of virtual workstations and server systems.• Plan, coordinate and implement enterprise-level work required as part of or-

ganizational IT projects (ex: vulnerability management, hardware and soft-ware replacements and upgrades for various clients)

• Collaborate with company IT in adapting organizational proceduresNovember 2015 - April 2016Return Agent, National Rent Car Rentals, Seattle WAGoal: To ensure a swift return process and provide exceptional customer service ensuring repeated busi-nessValue: By being attentive to customer’s needs, and by being a beacon of help to customers that are hav-ing trouble with the process of finding vehicles ensuring positive QSI ratingsMy Contribution:

▪ Demonstrated professionalism and enthusiasm when greeting/working with customers▪ Attended to any needs or complaints from customer/client▪ Provided Customer with great example of customer service and completed contract

January 2015 – May 2015 Student Business Analyst Senior Project, Livingstone College, Salisbury NCGoal: To follow a methodology to analyze data using Business Intelligence (BI) tools for the financial aid departmentValue: By creating graphs, interactive queries, dashboards and spreadsheets the department could eas-ily find financial discrepancies and could fine tune the accounts payable ledgers.My Contribution:

• Used Business Intelligence(BI) tools to develop queries and dashboards to meets the needs of the project

• Transformed and manipulated raw data to prepare datasets for analysis and through re-porting

• Prepared report for department by extracting, merging, and cleaning data from the fi-nancial aid officeAugust 2014 – May 2015 Student Success Center, Livingstone College, Salisbury NCGoal: Contribute to student success and achievement within the undergraduate program at Livingstone CollegeValue: By ensuring that all students were assisted with projects and presentations to improve the aca-demic quality of their workMy Contribution:

• Provide support for over 100 students, 10 different areas of study• Coordinate and led study sessions to encourage continuous learning and intellectual

growth for group ranging from 5-20 per session

• Provided consultation and taught Microsoft Office Suite technical skills and Windows 7 program capabilities EDUCATIONBachelor of Science in Computer Information SystemsLivingstone CollegeGraduation Date: May 2015, GPA: 3.5/4.00 Major GPA: 3.65/4.00 Major: Computer Information Systems