CORE RETURN PROCEDURES Overview of the Core Parts Return

CORE RETURN PROCEDURES

Nissan CPRS2 Help Document Rev 2.0 1

Overview of the Core Parts Return System 2.0 (CPRS2)

The Core Return System has undergone major changes. The new system is available to all dealers on June 15, 2020. The details below are specific to the new system. Login Process Log into NNAnet.com, under My Links, Search for “Warranty”, then click on “Warranty”, and then the “Warranty Parts Return” link. You can add this link to your favorites and can always find it under Parts, Service & Accessories. The Single Sign On (SSO) process will bring you to the main screen. Click on the ‘Core Returns’ menu. Two Simplified Menu Selections There are now only two options under the ‘Core Returns’ tab: ‘Core Stock’ and ‘Shipments’.

These two screens provide for the complete management of your core returns from parts purchases through to core return credits issued. This is a significant change as now there are no part categories to pre-select. All core part returns are based upon the purchased part number on a dealer’s invoice. Dealer to dealer sales are considered valid invoices in the system. When you first log in (one time beginning June 15, 2020), a webpage message window will ask you to set YRC (Freight) Liftgate data. This is a one-time selection for your dealership. If your facility changes or you need to change this setting, contact the Core Return Support desk.

>Select yes or no (mandatory).



Start a Return - Core Stock The Core Stock Dashboard is the starting place to select a part from your dealer invoices that has had a core charge paid on it. > Select the Core Stock tab from the main screen.

> Click on the yellow ‘Add Core’ button.

> Start entering the purchased part number for which you have a core return.



> Click on the Part Number.

> Click on the Search button.

NOTE: The system will locate all valid part numbers you have purchased after entering the first 4 digits of the part number. The number in the green box indicates the quantity of available returns. Select (or completely enter) the part number and click on ‘Search’. QUICK TIP: You can go between screens by clicking on the small blue “links” and the home icon.

Purchase Invoices The display will now show all of your parts orders and invoice numbers that contain that specific part number and the sales quantity. A field with no arrow means that invoice is not available to use. It may have been already used in a prior core return or it may be older than the 90-day core return policy.*



> Select the left-hand ‘>’ button for the row containing the matching invoice.

*NOTE: the ‘Remaining Qty’ will show how many parts are eligible for core return on each invoice. The color of the Order Date changes to red when an invoice is older than 90 days. If you need to return a core part from this older invoice (Order Date in red), contact the Core Support Desk for assistance. Exceptions to this 90-day core return policy are permissible. Do Not select a later or incorrect invoice, as this will cause a mis-match of your core parts to invoices, thus preventing future legitimate core returns of this part number. Contact Core Return helpdesk if you need assistance. Once the part is selected (this is the part number of the part purchased from NNA, not the core part number that you are returning), the screen will request any required information associated with the core part, for example, mileage or diagnostic data.

Example (next page):



> Fill in the data requested. Fields marked with an asterisk (*) are required. > Click the “Add to Stock” button.

This will bring you to the Core Stock Dashboard. All available cores to send are listed on this screen. There are multiple filters (highlighted on the left, next page) available to help you find particular cores you may want to ship.



NOTE: Adding Core Parts to Stock allows you to consolidate shipments into fewer packages. Adding Core Parts to Stock also allows you to collect and provide all the necessary information about a core return. You can then choose to ship all your cores later, or at a more convenient time. The system will allow consolidation of parts only if the parts are being shipped to the same location. Some part types, like Bosch Electronics, will only allow for single parts to be shipped (no consolidation currently available). Create a New Shipment >From the Core Stock dashboard, select the core(s) you want to send. Select by clicking the box(es) on the right, under the truck icon.

NOTE: From this screen, multiple parts can be selected for shipment to the same address. All shipping destination addresses are maintained by the system. The left- hand view shows status, core type, shipping destination, and the associated quantities, with an ability to filter what is displayed on the right-hand side. There may be some parts that are NOT able to be consolidated. For example, Bosch Navigation units must be shipped in their original packaging, which necessitates an individual shipping requirement at this time.



Once cores are selected, you can choose to:

• Create a new Shipment • Add to existing Shipment

> Click on ‘Create new Shipment’.

This will bring you to the Shipment Detail screen. NOTE: This places the part into a shipment, which can be saved, confirmed, or deleted, as seen below. This screen provides tracking updates, and information associated with each shipment. Deleting a shipment, which can only be done prior to confirming, will not delete your core parts. The core parts will return to your core stock for shipping later.

• Saving the shipment allows you to add other cores to that shipment at a later. • Confirming the shipment will create shipping documents and a tracking number. • Deleting the shipment puts the cores back in Core stock, and the shipment is cancelled.

Confirming a shipment will produce either a Fedex label or the YRC shipping documents for the core return(s). Please note that the system weight limit for FedEx is 90 lbs. Once the total

weight of all cores on a single shipment goes above 90 lbs., the system will default to YRC freight. Feel free to adjust parts in shipments or create additional shipments to meet your needs.

> Click on ‘Confirm Shipment’.



Confirmation will initiate a window to print the shipping documents.

> Click on ‘Print label’. A new tab on the browser will open and allow you to print shipping documents

Core Shipment Dashboard > From the Home page, go to ‘Core Returns’, then select ‘Shipments’.



Once a shipment is created and confirmed, the Core Shipment Dashboard shows all the up-to-date information about your core returns. The list display on the right can be

filtered by using the selections on the left. The row can be selected to show your shipment detail. The Tracking Number is a link to the shipping documents.

> Clicking on the tracking number takes you to the shipping documents page.



> Clicking on the shipment row takes you to the Shipment Detail page.

The example above highlights the progress of the shipment in green, and notes the core parts contained in the shipment. Each of these core parts has its own unique status. In this case, the green check mark indicates that the core return credit has been sent for processing. Credit memos to dealerships usually follow a day or two thereafter. Each core part return has its own unique tag number. Tag numbers are combined into shipments. NNA strives to provide as much information as possible with regards to your core returns and their status. This includes photos of any rejected core parts and details of any possible reductions in core credit. In the rare instance where you still have a question or concern, contacting our core return support desk via email with the Tag # or the Shipment #, along with your dealer code, will speed NNA’s ability to respond. Final Reminders The Core Return System 2.0 searches through a dealer’s parts purchase invoices to match a valid purchased part number to a core part for return. If the system does not find a specific part number that you believe should have a core charge on it, contact the Core Return Support Desk via email at [email protected]. Inspections of core parts are seen on the system in real time. Our inspectors are logged into the same system. CPRS2 is updated with tracking information (Fedex and YRC), and new dealer invoices nightly. Core credit payment files are sent to Nissan’s SAP system for processing nightly. Be sure to always include the Core Credit Request (CCR) document inside the shipping package. The bar code on this form allows our inspectors to scan and easily associate your return correctly with your request for credit. These documents are maintained in the system for your retrieval as necessary, so you should not have to make a separate copy for your records. Never use a FedEx label more than once. If you have an additional questions or concerns, please contact the Core Return Support Desk via email at [email protected].

Documents

CORE RETURN PROCEDURES Overview of the Core Parts Return