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RSO Spa Presentation

BeLT – Kick off meetingVenice, 25 and 26 February 2007

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RSO is a knowledge-based company which carries out RSO is a knowledge-based company which carries out innovative organization and management projects, in innovative organization and management projects, in

partnership with its private and public customerspartnership with its private and public customers

RSO is today a group of consulting, training, research and internet solutions of large dimensions: :

200 consultants in Italy and in France

6 locations (Verona, Milano, Bologna, Roma, Napoli, Parigi)

International network

more than 250 private and public clients (local and national government, international organisations, and private enterprises in all sectors of industry and commerce)

RSO Spa Company profile

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Socio-technical approach through a strategic convergence among organisation, knowledge development and technology.

Integrated consulting services matched with digital technologies solutions

Consulting and training businesses are upgraded with web-based systems and solutions supporting the implementation of organisational re-design (e-processes), educational systems (e-learning), human resources management and development systems (e-HR services), knowledge management system and community of practices creation.

RSO’s consultancy approach

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RSO practices

Labour market policies and professional trainingLabour market policies

and professional training

Equal opportunities and gender projects

Equal opportunities and gender projects

Business process reengineering

and change management

Business process reengineering

and change management

Competency managementCompetency management

Training and developmentTraining and development

eServiceseServiceseGovernmenteGovernment

Local developmentLocal development

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E-LEARNINGE-LEARNING

BLENDED TRAININGBLENDED TRAINING

Supportto learners

Consultingservices

Tailor madecourses

On-line courses

catalogue

Learning solutions

Change Management/ Communication

on-line courses

LMSLMS

Support

services

Training to e-learning teams

Organisational support

RSO practice in blended learning

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Learning solutions

Learning solutions

RSO provides a range of different models of learning solutions designed to give the most appropriate answer to customers’ needs.

SELF-TRAININGSELF-TRAININGASSISTED ASSISTED

SELF-TRAININGSELF-TRAININGCOLLABORATIVE COLLABORATIVE

TRAININGTRAINING

Support

services

Supportto learners

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SELF-TRAINING

Very structured contents

Focus is to attract and keep learners concentrated on the course with appealing content enriched by a lot of interactivity and multimedia

Learning solutions

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ASSISTED SELF-TRAINING

Training supported by a tutor

Content less structured thanks to the contribution of the tutor

Main focus is the tutor-learner relationship

Learning solutions

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COLLABORATIVE TRAINING

Groupwork(case study, business game, web tasks, etc.)

Content designed by learner supported by tutor

Focus is on learning community and knowledge sharing

Learning solutions

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Introducing large scale e-learning projects often require a particular commitment and effort in terms of change management and communication within the company.

For this reason the planning and deployment of communication plans is often provided, aimed at:

building commitment;

rising awareness;

obtaining a buy-in from all employees;

reaching adoption;

reporting periodically participation, loyalty and interest.

Communication plan

Support

services

Consultingservices

Change Management/ Communication

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A full adoption of e-learning is key for the progression of a continuous learning policy within modern organizations.

RSO provides clients with an effective support aimed to the creation of a “e-learning team” within the company, capable to manage permanently the entire e-learning process.

Training a e-learning team

Support

services

Consultingservices

Training to e-learning teams

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Concerning the management of all Concerning the management of all organisationalorganisational activities connected to e-learning activities connected to e-learning projects, such as:projects, such as:

Definition of training architecture (on line - blended)Definition of training architecture (on line - blended)

Definition of the “pilot” targetDefinition of the “pilot” target

Planning of training sessionsPlanning of training sessions

Definition of tools for the assessment of knowledge transfer and theDefinition of tools for the assessment of knowledge transfer and the

evaluation of customer satisfactionevaluation of customer satisfaction

ReportingReporting

Organisational support

Nome attività

Avvio del Progetto

Individuazione del gruppo di formandi

Definizione del piano di lavoro di dettaglio

Scelta dei WBT da inserire nel percorso

Evento formativo 1

Interviste di finalizzazione

Erogazione della giornata

Evento formativo 2

Check di controllo

Evento formativo 3

Erogazione WBT

definizione del manuale di gestione e learning

06/06 13/06 20/06 27/06 04/07 11/07 18/07 25/0706 giu 05 13 giu 05 20 giu 05 27 giu 05 04 lug 05 11 lug 05 18 lug 05 25 lug 05

Integrated Learning Integrated Learning EnvironmentEnvironmentLibri, CD RomLibri, CD Rom

Workshop e formazione in aulaWorkshop e formazione in aula

E-LearningE-Learning

MentoringMentoring

Supporto e servizi di Supporto e servizi di assistenzaassistenza

Basi datiBasi dati

Strumenti di Strumenti di collaborazionecollaborazione

E-libraryE-library

Strumenti di Strumenti di condivisionecondivisione

Support

services

Consultingservices

Organisational support

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An experience

ORCHESTRA: A lifelong learning project by the Municipality of Rome

The project’s drivers:

a. to introduce a continuous training system, in which the learners participate as “knowledge producers”, and not only as “information recipients”;

b. to sustain the development of informal knowledge networks within the professional communities of the Municipality, introducing structured knowledge sharing and shaping modalities;

c. to create new professional figures, able to begin this process:- the “Learning Object Editors”: municipal employees and officers able

produce content packages, usable on line, on topics of recognised professional interest;

- the “Tutors os Virtual Communities”, able to animate and support the L.O. Editors virtual teams

d. to experiment a training framework based on the integration of different training methods (face-to-face training, e.learning, cooperative work), supported by computer networks aimed at facilitating the social and professional communication

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ORCHESTRA in figures:

a. over 300 “Learning Object Editors” trained b. about 100 “Tutors of Virtual communities” trainedc. 27 Learning objects produced and available on the portal of the Municipality

(the Marco Aurelio portal).

Some examples....

Xilophone: Outcomes orientation

French horn: E-Government

Squeeze box: Cooperative learning

Piano: Teambuilding

Sax: Process analysis and redesign

Maracas: Organisation of the Local bodies and of the Municipality of Rome

Drum: Labour law

Harp: Coaching

Viola: Stress management

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RSO contribution: the Orchestra portal

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Thank you for your attention