Upload
patricia-hill
View
28
Download
0
Embed Size (px)
Citation preview
Patricia Hill (Nikki) 2800 sunset # 1136 Round Rock Tx. 78664 5125545369 [email protected] nikkih@trusource
SUMMARY I would like to grow and expand upon the skills that I have learned so that I can help build the business around me and help impacted the bottom line. I would like to unleash the power of the people around me to help build a positive and productive environment. EXPERIENCE SOM Nest Pro Support Account Manager, Aerotek Staffing Austin, Tx — March 2014 Current
● Specialized in Technical support as a tier 1 agent supporting Nest Learning
Thermostat Gen 1 and 2 And Nest Protect smoke and co2 detectors. My main focus is resolving a call with first contact with outstanding customer service. Confident in Nest pro certification problem solving as part of the outreach management team. Experienced in handling Nest Pro accounts as part of the SOM Admin and SOM Nest Pro Team Account Manager. Exceptional skills in verbal communication on phone calls. Operate as the lead point of contact for any and all matters specific to the customers. Building and maintaining strong, longlasting customer relationships with our customers. Ensuring a timely and successful delivery of our solutions according to my customers needs. Assist with high severity requests or issue escalations as needed
Accomplishments
● Member of the Fun committee ● Member of the Give Back Committee ● Meeting expectations as a tier 1 agent with outstanding FCR, CSAT, and AHT. ● 2 certificates of appreciation for outstanding leadership skills. ● Experienced in 4 different departments of the company.
Helpdesk Analyst, Insight Global Austin, Tx— July 2013 March 2014
Provided expert technical support to store associates to resolve complex technical
system and hardware issues. Employed first call resolution to high percentage of calls
which varied in scope and nature for diverse instore technical issues. Technical
expertise sought by peers regarding support involving current issues, trends and issues
related to computer systems, software, and hardware. Exercised customer service
softskills combined with accurate technical support for callers seeking support and
advice.
Accomplishments
● Recognized for outstanding leadership skills.
EDUCATION Coronado High School, Lubbock, Texas
Graduate Diploma, GPA: 3.1
Austin Community College, Austin, Texas
Nursing, GPA: 3.7
SKILLS
● Excellent verbal and written communication skills ● Experience working in a client support roll. ● Outstanding leadership skills . ● Proven technical ability in solving problems with both hardware and software
REFERENCES Available upon request.