24
Coping with rapidly changing digital audiences or There’s no such thing as the ‘digital consumer’ Tom Grinsted @tomgrinsted Product Manager: Core mobile apps

Coping with rapidly changing digital audiences or; There's no such thing as the 'digital consumer

Embed Size (px)

DESCRIPTION

Presentation given at UKMW12, the Museums Computer Group's Museums on the Web 'Strategically Digital' conference, Wellcome Collection, London, November 30, 2012

Citation preview

Page 1: Coping with rapidly changing digital audiences or; There's no such thing as the 'digital consumer

Coping with rapidly changingdigital audiencesor

There’s no such thing as the ‘digital consumer’

Tom Grinsted @tomgrinstedProduct Manager: Core mobile apps

Page 2: Coping with rapidly changing digital audiences or; There's no such thing as the 'digital consumer
Page 3: Coping with rapidly changing digital audiences or; There's no such thing as the 'digital consumer
Page 4: Coping with rapidly changing digital audiences or; There's no such thing as the 'digital consumer

0.0%

2.0%

4.0%

6.0%

8.0%

10.0%

12.0%

14.0%

16.0%

18.0%

20.0% Breakfast/Commute

During the day

CommutePrime-time Before bed

guardian.co.uk m.guardian iPhone/Anroid Apps iPad App Facebook App

Page 5: Coping with rapidly changing digital audiences or; There's no such thing as the 'digital consumer

Put

use

rs at th

e heart of what you do

Page 6: Coping with rapidly changing digital audiences or; There's no such thing as the 'digital consumer

Put

use

rs at th

e heart of what you do ... and there’s no excuse not to

.

Page 7: Coping with rapidly changing digital audiences or; There's no such thing as the 'digital consumer

Make data-based decisions

Page 8: Coping with rapidly changing digital audiences or; There's no such thing as the 'digital consumer

0.0%

2.0%

4.0%

6.0%

8.0%

10.0%

12.0%

14.0%

16.0%

18.0%

20.0% Breakfast/Commute

During the day

CommutePrime-time Before bed

guardian.co.uk m.guardian iPhone/Anroid Apps iPad App Facebook App

Page 9: Coping with rapidly changing digital audiences or; There's no such thing as the 'digital consumer

0.0%

2.0%

4.0%

6.0%

8.0%

10.0%

12.0%

14.0%

16.0%

18.0%

20.0% Breakfast/Commute

During the day

CommutePrime-time Before bed

guardian.co.uk m.guardian iPhone/Anroid Apps iPad App

iPad WebTraffic

Facebook App

Page 10: Coping with rapidly changing digital audiences or; There's no such thing as the 'digital consumer

Google analytics is your friend

What are you trying to achieve?

Hypothesise

Test with your data

Page 11: Coping with rapidly changing digital audiences or; There's no such thing as the 'digital consumer
Page 12: Coping with rapidly changing digital audiences or; There's no such thing as the 'digital consumer

40%

Page 13: Coping with rapidly changing digital audiences or; There's no such thing as the 'digital consumer
Page 14: Coping with rapidly changing digital audiences or; There's no such thing as the 'digital consumer
Page 15: Coping with rapidly changing digital audiences or; There's no such thing as the 'digital consumer
Page 16: Coping with rapidly changing digital audiences or; There's no such thing as the 'digital consumer
Page 17: Coping with rapidly changing digital audiences or; There's no such thing as the 'digital consumer
Page 18: Coping with rapidly changing digital audiences or; There's no such thing as the 'digital consumer

A newsense?

Page 19: Coping with rapidly changing digital audiences or; There's no such thing as the 'digital consumer

Mobile is not optional

Page 20: Coping with rapidly changing digital audiences or; There's no such thing as the 'digital consumer

Mobile is not optional

Your users don’t think it isGoogle doesn’t think it isYou shouldn’t think it is

Page 21: Coping with rapidly changing digital audiences or; There's no such thing as the 'digital consumer

Test

And testagain

Test

Page 22: Coping with rapidly changing digital audiences or; There's no such thing as the 'digital consumer

Release

And releaseagain

Release

Page 23: Coping with rapidly changing digital audiences or; There's no such thing as the 'digital consumer

Show, not tell

Page 24: Coping with rapidly changing digital audiences or; There's no such thing as the 'digital consumer

Be socialBe friendlyAsk for advice

Tom Grinsted @tomgrinstedProduct Manager: Core mobile apps