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Contract Number - Manage by Number: Unblock from Cisco.com Profile - Screen 1 of 2

To Unblock a Contract Number to allow it to be added to a Cisco.com profile using the Manage by Number screen:

1. Choose a Contract Number.

Screen 1 of 2:1. Enter a Contract Number

that you manage.

OR

2. Select Unblock contract to allow addition to Cisco.com profile.

3. Click the Submit button.

2. Select Unblock contract to allow addition to Cisco.com profile.

3. Click on the Submit button.Note: You cannot see a Contract number in the tool unless that number

is in your Cisco.com profile and you are set up to manage it. See slide 119 for how to add Contract Number(s) to your profile.

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Contract Number - Manage by Number: Unblock from Cisco.com Profile - Screen 2 of 2

Once a Contract Number has been chosen and the action Unblock Contract to allow addition to Cisco.com profile has been selected:Screen 2 of 2:1. Select one, many, or all

individuals from the list.

12. Click on the Submit

button.A success message will be displayed. An email confirmation will be sent to all Administrators for that Contract Number as well as each individual.

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Unblocking allows an Administrator or Cisco to add the Contract Number to the individual’s Cisco.com profile.

Or, search for an individual and select them.

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Contract Number - Manage by Name: Unblock from Cisco.comProfile - Screen 1 of 2

To Unblock a Contract Number for addition to a Cisco.com profile using the Manage by Name screen:

5. Select Unblock contract to allow addition to Cisco.com profile.

6. Click on the Submit button.

4. Choose the individual.

Screen 1 of 2:1. Select a search attribute

from the drop down list.

A list of individuals who match the search attribute and criteria you entered will appear.

2. Enter the information you want to search for.

3. Click on the Search button.

Note: See slide 124 for instructions on unblocking a Contract Number from an individual you cannot locate in the tool.

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Contract Number - Manage by Name: Unblock from Cisco.com Profile - Screen 2 of 2

Once an individual has been chosen and the action Unblock contract to allow addition to Cisco.com profile has been selected:Screen 2 of 2:1. Select one, many, or all

Contract Numbers from the list.

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2. Click on the Submit button.

A success message will be displayed. An email confirmation will be sent to all Administrators for that Contract Number as well as the individual.

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Unblocking allows an Administrator or Cisco to add the Contract Number to the individual’s Cisco.com profile.

Note: A message will be displayed if the individual you chose does not have any Contract Numbers that you manage blocked in his Cisco.com profile.

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Contract Number – Unblocking Issue

The individual will be displayed in the Manage by Name list.- Select the individual and the action Unblock Contract Numbers to

allow addition to Cisco.com profile and click on the Submit button.- Select the blocked Contract Number(s) and click on the Submit

button.- If desired, delete the Contract Number(s) you initially added.

Note: If you have blocked all Contract Numbers you manage from the individual and receive an error, please open a support request.

If you have blocked a Contract Number from an individual and can no longer locate him in the tool, but want to unblock him:- On the Manage by Name screen, click on the Add Name button.- Enter the Cisco.com ID of the individual and click on the Submit

button.- Select a Contract Number in the list and click on the Submit button.