Continuous improvementEPA THESSALY

Dott. G. Toaff

DEPA(gas import, gas sales to distribution companies and eligible customers)

DEPA(gas import, gas sales to distribution companies and eligible customers)

EDA(Owner of fixed assets )

EDA(Owner of fixed assets )

EPA THESSALY(Gas distribution and sales)

EPA THESSALY(Gas distribution and sales)

EPA THESSALONIKI(Gas distribution and sales)

EPA THESSALONIKI(Gas distribution and sales)

ENIENIENIENI

49% 49%51%

100%

CORPORATE EPA’S STRUCTURE

GREEK GAS DEMAND BY SECTOR 1990-2020

EPA DISTRIBUTION NETWORK AND GAS SALES 2000-2010

Km

100

200

300

400

500

600

700

800

900

<19bar =19bar

2000 2005 2010 2000 2005 2010

Mil

lio

n N

m3

20

40

60

80

100

120

140

160

180

ACTIVATED CUSTOMERS ACTIVATED BY CATHEGORIES (2007)

10.000

20.000

30.000

40.000

50.000

2001 2007 2010

Cooking & hot w ater -Individual & Centralheating

Low consumptioncommercial activity

High consumptioncommercial activity

Small - mediumenetrprise - Industries

for organization

GENERAL MANAGER

PUBBLIC RELATIONS’UNIT

TECHNICAL UNIT

PROCUREMENT & GENERAL SERVICES

UNIT

COMMERCIAL UNIT

INTERNAL AUDIT / QUALITY UNIT

LEGAL UNIT

ADMINISTRATION UNIT

FINANCIAL UNIT

NEW EPA ORGANIZATION STRUCTURE

for organization

CONSTRUCTION LOGISTICSTECHNICAL PLANNING

AND CONTROL

PLANNING, CARTOGRAPHY AND

ASSET MANAGEMENT

ENVIRONMENT, SAFETY, QUALITY AND

TECHNICAL REGULATIONS

CONDUCTION, MAINTENANCE AND

EMERGENCY SERVICES

TECNICAL DEPARTMENT

NEW EPA ORGANIZATION STRUCTURE

BILLING AND CREDIT MANAGEMENT

CUSTOMER SERVICE

GAS PURCHASINGMARKET DEVELOPMENT

AND MEDIUM/BIG CLIENTS MANAGEMENT

COMMERCIALDEPARTMENT

for safety

TRAINING

TOGETHER WITH EMERGENCY PROFESSIONISTS•Crisis management•Etc.

TECHNICAL TRAINING TO NEW HIRED PEOPLE

for safety

SCADA AND GIS

Supervisory Control And Data Acquisition

Geographic Information System

for safety

CROSS COMPETENCES

Monitoring and risks prevention

CrisisManagement

Restoring

•Warnings

•Accidents

• Input for actions

•Feedbacks

for safety

CROSS COMPETENCES – WHO LEED THE OPERATIONS?

Pro

toco

ls o

f co

mm

un

icat

ion

•Management of emergency service requests, priorities, etc.

•Management of recovery plans

•Coordination of working teams

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