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Contents
Introduction
1. Sports Equity Within Your Club
2. Effective Action Planning
3. Player Recruitment
4. Coach Recruitment andDevelopment
5. Refereeing
6. Club Administration (FootballWorkforce)
7. Effective Football ClubAdministration Programme
8. Child Protection and Best Practice
9. Appendices
i. Contact listii. Membership registration formsiii. Membership registeriv. Attendance registerv. Press release guidelinesvi. Risk assessment/goal post
safetyvii. The Football Association range
of coursesviii. Annual review formsix. School/Volunteer
Co-ordinators Roles
The Football Association are committed to supporting grassroots clubs to raisestandards of football provision. Club Development form an integral part of the FA’sfive year Football Development Strategy.
The Football Association Charter for Quality recommends that the player is central toall developmental needs and aspirations. The Football Association Charter StandardClubs Scheme encapsulates this philosophy by assisting clubs to provide qualityexperiences for all players.
Your County Football Association has developed a 3-year strategic plan to supportgrass roots clubs including the implementation of the Effective Football ClubAdministration Scheme, a volunteer strategy, a coach education programme and FAchild protection training courses to managers and officials. With the support fromyour County Football Development officer, your club should be able to aspire toeither Charter Standard, Charter Standard Development Club, Chartered StandardCommunity Club or Adult Club status in the future.
The Development Manual has been designed for clubs at all levels to improve theservice you provide and assist you to raise standards and adopt good practice.However the manual is only a tool to assist your development. Remember to contactyour County Football Development Officer, Assistant Girls Football Officer or FARegional Development Manager for further assistance and training.
Programmes such as Charter Standard, Mini Soccer, Active Sports, Top SportFootball, disability and social inclusion (equity) and the Youth Games all rely heavilyon the quality of the clubs available in order to provide quality playing opportunities.
Introduction The Football Association arecommitted to supporting grassrootsclubs to raise standards of footballprovision. Club Development formsan integral part of the FA’s five yearFootball Development Strategy.
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In the continuously changing and fluid environment in which football is developed, it is essential to support and equip football clubs with the necessary structures andbest practices to improve standards and remain sustainable.
This Club Development Manual has been produced in consultation with a number of clubs at different stages of development. It therefore reflects the needs of theseclubs and provides guidance to support these needs, including;
• The Future – identifying and planning the way forward for your club.
• Methods for recruiting new players, coaches and volunteers.
• Referees
• Club Administration
• Opportunities to identify and source new methods of funding, including theFootball Foundation.
• Dealing with parents of children involved in your club.
• How to achieve and the benefits of achieving Charter Standard status.
• Child Protection
• Coach Education Pathway and FA Qualifications
• Providing playing opportunities for social excluded groups and young people with a disability
3
The Football Association iscommitted to providingopportunities for everyone toparticipate in football regardless oftheir ethnicity, disability or gender.The FA has adopted the followingethics and sports equity policy:
Ethics and sports equity in footballis about fairness and respect forpeople. It is about equality of accessand opportunity, recognising thatinequalities exist and taking practicalsteps to address them. It is aboutrecognising that football needs toensure that it is equally accessible to all member of society.
The Football Association is workingin partnership with a number ofagencies to ensure that the wholecommunity has the opportunity to become involved in a club.
1.Sports equitywithin yourfootball club
The Football Association CharterStandard Clubs incentive schemeinitiatives such as Active Sports,Ability Counts, Asians in Footballand Kick it Out campaign will assistthis objective.
The Football Associationrecommend to all clubs• The adoption of an equal
opportunities policy or a sports equity policy
• The adoption of an anti-discrimination policy
• Codes of conduct for players, coaches, parents, spectators and clubs
• Members attend a sports equitytraining course
To further enhance and supportequal opportunities in the sport,The Football Association hasproduced
"Equity guidelines and examples of good practice in football" (see resource list).
Before embarking on thedevelopment of your club, taketime to review the communitywithin which your club is locatedand take stock of the service youare providing and how this couldbe expanded.
Ethics and sports equity in football is about fairness and respect forpeople. It is about recognising thatfootball needs to ensure that it isequality accessible to all member of society.
4
5
2.Effective actionplanning
Planning ahead is the easiest wayto help any club develop. AnAction Plan provides a frameworkfor development that will requirethe co-operation of all of thosewithin the club. A simple ClubDevelopment Plan can also openup potential grant aid opportunitiesthat will allow you to ensure youhave the finances to put the planinto action.
In producing a Club Action Planyour club will need to identify;• What are the aims of the club
within the plan?• What are the objectives
of the club within the plan?• What methods will be used?• Who will be responsible?• The time-scales in which
objectives can be achieved.• The financial resources required.
Before your club writes an ActionPlan you need to identify ‘Whereare we now?’, ‘Where do we wantto be?’, ‘How do we get there?’ In order for you to ascertain whatstage your club is at, have a go atcompleting the ‘Building a qualityClub’ worksheet on the next page.
Then have a look at the rest of the manual before you attempt to write your clubs Action Plan for the future. It is advisable tohave two or three people involvedin producing the plan to ensure itmeets the needs of the whole club.Please refer to the example ShortTerm Action Plan enclosed.
Remember it is a good idea toreview your plan on a regular basisbut particularly at the end of thefootball season (see appendix 8).
A simple Club Development Plancan also open up potential grantaid opportunities that will allow you to ensure you have thefinances to put the plan into action.
Charter Standard Club
Question Yes No Planning Need to do this Assistance
1. Does your club have a written constitution? ■■ ■■ ■■ ■■
Does it make reference to:• Affiliation ■■ ■■ ■■ ■■• Management Committee ■■ ■■ ■■ ■■• AGM/Additional Meetings ■■ ■■ ■■ ■■• Accounts ■■ ■■ ■■ ■■• Membership Procedures ■■ ■■ ■■ ■■• Child Protection ■■ ■■ ■■ ■■• Code of Conduct ■■ ■■ ■■ ■■• Disciplinary Procedures ■■ ■■ ■■ ■■• Equity ■■ ■■ ■■ ■■• Public Liability Insurance ■■ ■■ ■■ ■■
2. Do you follow the Football Association’s Child Protection Policy, Procedures and Practices? ■■ ■■ ■■ ■■
Do you have a designated Child Protection Person? ■■ ■■ ■■ ■■
Has your Child Protection Designated Person attended the Football Association 3 hour Child Protection Workshop? ■■ ■■ ■■ ■■
Does your club follow the procedures and good practice in recruiting volunteers as advised by The FA, including the screening of volunteers? ■■ ■■ ■■ ■■
6
Charter standard:Building a better future
7
Question Yes No Planning Need to do this Assistance
3. Are all of your managers and coaches in receipt of at least a FA Assistant Club Coach/Junior Team Manager Award? ■■ ■■ ■■ ■■
4. Would a representative of your club attend at least one in-service training event a year? ■■ ■■ ■■ ■■
5. Does your club have a Code of Conduct? ■■ ■■ ■■ ■■
Does it include:• Coaches/managers ■■ ■■ ■■ ■■• Players ■■ ■■ ■■ ■■• Spectators/Parents ■■ ■■ ■■ ■■
Does it make reference to:• Fair play ■■ ■■ ■■ ■■• Equity ■■ ■■ ■■ ■■• Respect ■■ ■■ ■■ ■■• Behaviour ■■ ■■ ■■ ■■• Expectations ■■ ■■ ■■ ■■
If you are able to answer yes to the above questions, you may be eligible to receive the Football Association Charter Standard Club Award.
8
Charter Standard Adult Club
Question Yes No Planning Need to do this Assistance
6. Has your club adopted The FA model constitution? ■■ ■■ ■■ ■■
If No, does your club have a constitution? ■■ ■■ ■■ ■■
Does it include:• Committee meetings ■■ ■■ ■■ ■■• AGM ■■ ■■ ■■ ■■• Accounts ■■ ■■ ■■ ■■• Membership Procedures ■■ ■■ ■■ ■■• Disciplinary Procedures ■■ ■■ ■■ ■■• Equity ■■ ■■ ■■ ■■
7. Does your club have Public Liability Insurance? ■■ ■■ ■■ ■■
8. Does your club have a Code of Conduct for• Players ■■ ■■ ■■ ■■• Coaches/Managers ■■ ■■ ■■ ■■• Team Officials ■■ ■■ ■■ ■■• Spectators ■■ ■■ ■■ ■■
9. Will your club adhere to FA Child Protection Policies and Procedures? ■■ ■■ ■■ ■■
10. Does every team have a person with a First Aid qualification? ■■ ■■ ■■ ■■
If you are able to answer yes to questions 6-10, you may be eligible to receive the Football Association Charter Standard Adult Club Award.
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9
Charter Standard Development Club
Question Yes No Planning Need to do this Assistance
11. Does your club meet the Charter Standard Club Criteria (Questions 1 to 5)? ■■ ■■ ■■ ■■
12. Does your club have a Development Plan? ■■ ■■ ■■ ■■
If yes, does it include?• Recruitment/retention policy ■■ ■■ ■■ ■■• Mini soccer ■■ ■■ ■■ ■■• Links with schools ■■ ■■ ■■ ■■• Links with boys/girls football ■■ ■■ ■■ ■■• Staff development programme ■■ ■■ ■■ ■■• Development of new teams ■■ ■■ ■■ ■■• Exit routes ■■ ■■ ■■ ■■
13. Do you offer at least 5 teams, at a minimum of 4 age groups? ■■ ■■ ■■ ■■
14. Is at least one of your managers/coaches qualified to certificate level? ■■ ■■ ■■ ■■
15. Will your club commit to attending at least two in-service training events per year? ■■ ■■ ■■ ■■
If you answered yes to questions 11-15 you may be eligible to receive The Football Association Charter Standard Development Club Award.
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Charter Standard Community Club
Question Yes No Planning Need to do this Assistance
16. Does your club meet the previous criteria (Questions 1 to 15)? ■■ ■■ ■■ ■■
17. Has a representative of your Club completed a Soccer Parent Course? ■■ ■■ ■■ ■■
18. Does your club have a Schools Liaison Officer? ■■ ■■ ■■ ■■
19. Does your club have a Volunteer Co-ordinator? ■■ ■■ ■■ ■■
20. Does your club have a Football Development Plan? ■■ ■■ ■■ ■■
Does it include specific, measurable, achievable, realistic, timebound targets against:
• Development of new teams ■■ ■■ ■■ ■■• Links to schools ■■ ■■ ■■ ■■• Volunteers ■■ ■■ ■■ ■■• Coach Education ■■ ■■ ■■ ■■• Disability ■■ ■■ ■■ ■■• Referee Development ■■ ■■ ■■ ■■• In-Service Training ■■ ■■ ■■ ■■• FA Community TOPS ■■ ■■ ■■ ■■• Links to clubs ■■ ■■ ■■ ■■• Links to professional clubs ■■ ■■ ■■ ■■• Communication Plans ■■ ■■ ■■ ■■
If you answered yes to questions 16-20 you may be eligible to receive The Football Association Charter Standard Community Club Award.
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Objective Method Responsibility Timescale Resources Costings Required
To run an annual Mini-Soccer festival which includes girls and boys from Primary Schools
To set up a Mini-Soccer team (mixed.)
To set up girls U11 team
To Recruit and trainthree new coaches to minimum JTM level
Recruitment of Officials
Example of a FootballAction Plan:
Aim: to increase the number ofopportunities for women and girlsto be part of the football club.Outcome: To work towardsbecoming a Charter Standard Club.
In partnership with thelocal authority, contactschools and organisefestival
To invite girls and boys toregular Mini-Soccersessions at the club.
In partnership withSchools, Local Authority /SFA provide taster sessionsfor girls.
In partnership with CountyFA identify course. Talk toparents / volunteers whoare interested.
In partnership with CFAidentify small-sidedreferees course. Talk toparents /volunteers whoare interested
John – contact LA repitches and publicity.Paul – Organise facility andcoaches.Donna – producecertificates and club flyers.
Julie to produce clubleaflet, invitation letter.
Les to book facilities,Donna to organise coach,Lucy to liaise with LA toproduce publicity.
Andy to find courses,Rachel to identify coaches.
John to find course.
Les to identify volunteers.
April 2000
May 2000
May 2000
September toJanuary 2000
August 2000
• Venue• Small-SidedGoals• Match balls• Officials• Prizes
• Facilities• Publicity• Postage• Equipment• New Kit• Coach• New Kit• Equipment• Publicity• Coach• Facilities
• Fees – FA Course.• RunningSport/NCF/Child ProtectionCourseFees
LA to provideBorrow from LA
Club Balls£30£20 certificates
£10 per week
£5£50 (new balls)£300No cost£300£50£10No cost£10 per week
£35 each
£20 each course
£20 each
11
1212
Objective Method Responsibility Timescale Financial Costings Resources
FootballDevelopment Plan
Aim: Achieving Charter Standard Club
_____________________________________Football Club
__________________________________________Season
1313
Objective Method Responsibility Timescale Financial Costings Resources
FootballDevelopment Plan
Aim: To Recruit and Retain, Players and Volunteers
_____________________________________Football Club
__________________________________________Season
1414
Objective Method Responsibility Timescale Financial Costings Resources
FootballDevelopment Plan
Aim: to increase the number ofopportunities for mini soccer
_____________________________________Football Club
__________________________________________Season
1515
Objective Method Responsibility Timescale Financial Costings Resources
FootballDevelopment Plan
Aim: Develop Links with Local Schools
_____________________________________Football Club
__________________________________________Season
1616
Objective Method Responsibility Timescale Financial Costings Resources
FootballDevelopment Plan
Aim: Develop Links/Opportunities for Boys/Girls
_____________________________________Football Club
__________________________________________Season
1717
Objective Method Responsibility Timescale Financial Costings Resources
FootballDevelopment Plan
Aim: To Increase Staff/VolunteerDevelopment Opportunities
_____________________________________Football Club
__________________________________________Season
1818
Objective Method Responsibility Timescale Financial Costings Resources
FootballDevelopment Plan
Aim: Develop New Teams, Ensure ExitRoutes into the Game for Members
_____________________________________Football Club
__________________________________________Season
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3.PlayerRecruitment
Identifying Clubs Needs
It is essential to identify a club'srecruitment needs in order toselect the appropriate group totarget. Factors, which may affecttarget group selection in order todevelop the club, i.e. junior, youthor senior players are as follows:
• Demand from the localcommunity.
• Existing playing opportunities(e.g. Local Authority/Football inthe Community Schemes/OtherLocal Clubs).
• Existing league opportunitiesavailable (e.g. Mini-Soccer,Girls/Boys League, CountyLeague etc).
• Local Schools, Colleges orUniversities who are able toprovide new players.
If a group is targeted in order toattract new members, it is importantthat the appropriate structure andsupport of the whole club is in placeto cater for the needs of the playersand that there should be a localopportunity where that new clubscan play games. It is also importantto remember that every playerjoining your club will probably do sofor very different reasons.
Benefits of targeting specificgroups
Senior Players
a) Are needed to strengthen anddevelop existing senior andreserve sides.
b) Assist with the general runningof the club, especially coachingyounger players and being rolemodels.
c) Generate income throughincreased membership.
d) Bring organisational skills to theclub, through their existing job.
e) Raise people from playing sideas role models to Junior YouthPlayers, reflecting exit route forJunior Players
Junior Youth Players
a) Are the future of the sport andof your club.
b) Provide future Players,Coaches, Officials andAdministrators for all teams.
c) Help raise the profile of the clubin the local community.
d) Provide an opportunity toidentify parents who may havefootballing or organisationalskills; they may wish to assistthe administration ororganisation of the club.
e) Assist in the development ofexisting Coaches and canbecome potential Coachesthemselves.
f) Generate income by increasedmembership and enhance the likelihood of grant aid (see Funding Handbook)
g) Provide better access to localauthority and school facilitiesand equipment
h) Are offered the chance toparticipate in meaningfulactivities which support a youngpersons health and social skillsdevelopment
It is important that the appropriatestructure and support of the wholeclub is in place.
2020
Methods of Recruitment
There are numerous methods of attracting players to clubs.Activities to recruit new players can be organised in partnershipwith Local Authority, SportsDevelopment Officers, Football inthe Community Officers, CountySchools Associations, CountyFootball Association, FootballDevelopment Officers.
Recruiting in partnership withexisting football providers willensure your club gains maximumpromotion opportunities and thatevery potential player is aware thatyou are developing a new team.
Player Recruitment (Juniors)
• Come and Try It, IntroductoryCoaching Sessions.
• Taster Days.
• Kick Start Coaching Schemes(Active Sports)
• Coaching Courses.
• Top Sport Community FootballClubs.
• Mini-Soccer Centres.
• Coaching Weeks/HolidayCourses
• Festivals.
• Club Open Day/ParentsMeeting
• Taster Sessions in Schools.
• Posters/Flyers/Adverts
• Press Releases.
• Local Business/Sports Centrecompetition.
• Youth Games.
• Tournaments.
• Club Information Leaflet (See FA Resources Leaflet)
• Recreational Games
• Veterans
It is important to keep records of players once they have beenrecruited to your club in case ofemergencies etc (see Appendix 3).
It is also essential that all newlyrecruited players are issued withyour clubs Code of Conduct (SeeCode of Practice handbook).
Insurance
All football clubs are urged toobtain adequate insurance coverfor their players in case of injury oraccident whilst playing or travellingto matches.
This may even be mandatory forsome competitions or CountyFootball Associations. Clubs mustalso protect themselves byobtaining suitable public liabilityinsurance and coaches personalinsurance. For further informationplease contact your CountyFootball Association.
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4.CoachRecruitment andDevelopment
Qualified Coaches
It is imperative for the developmentof the game that all coaches at alllevels within clubs hold a recognisedFA qualification or are workingtowards becoming qualified.
Recruitment of suitable Coaches
Research has consistently shownthat the major factors, whichmotivate individuals to becomeinvolved in coaching are:
• A desire to continue theirinvolvement in sport afterplaying and continue to meettheir competitive needs.
• A desire to help young peopleto develop sport, particularlytheir own children.
• A desire to put something backinto sport. (Source: SportsCouncil.)
When recruiting new coaches it is always useful to contact yourCounty Football AssociationFootball Development Officers orLocal Authority Sport DevelopmentOfficer to seek advice.
Remember when recruiting tofollow the advice from the ChildProtection and Best PracticeWorkshop and from the section in this manual on recruitment.
Finding new coaches is not an easytask, however, it is a good idea totarget the following group ofindividuals:
• Ex players or players who arecoming to the end of theirplaying career.
• Students particularly thosestudying Physical Education or Sports Degrees related to A-Level Physical Education,G.N.V.Q Leisure and Tourism,C.S.L.A students, Junior FootballOrganisers and Women’sFootball Academy students.
• Parents/Cares. (This could bepart of your Soccer Parentsessions).
• Young players to work towardstaking a qualification, workingalongside more experiencedcoaches.
• Teachers, particularly those whohave an interest in football.
• Advertising within the localcommunity.
The Football Associationrecommends for the safety andwelfare of coaches and players, the following measures areadopted when recruiting coaches;
• Clubs should follow the FA BestPractice and Procedures.
• Coaches should be required to complete an application formidentifying experience,qualifications and references.(See Recruitment).
It is imperative for the developmentof the game that all coaches at alllevels within the clubs hold arecognised FA qualification.
2222
• Coaches should be required to be interviewed.
• Coaches should be required to sign up and deliver the clubsCode of Conduct. (See Code of Practice Handbook).
• Coaches should be required towork in pairs wherever possible.
Coach Development
Helping Coaches to becomequalified and develop is a keyfactor in the development of clubs.
The Football Association provides a range of courses for Coaches atall levels. (See Appendix 7).
It is recommended that all Coachesjoin the Football AssociationCoaches Association (FACA) tokeep coaches up to date. FACAprovides the following services andsupport to Coaches; ContinuedProfessional Development, regularcoaches magazine (Insight),insurance cover and access toresources.
Sports Coach UK also provide an extensive range of supportingcourses, such as, ‘Working withChildren,’ ‘Fitness and Training’and many others. For specificdetails regarding these coursescontact your Sports DevelopmentOfficer or Sports Coach UK (SeeAppendix 1).
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5.Refereeing
There are three main advantagesfor clubs to develop their ownreferees:
1. If no referee is appointed toyour game you have some onewith knowledge and experienceto officiate
2. If a referee is appointed to yourgame you have aknowledgeable andexperienced assistant
3. You have someone available to assist in educating yourmembers with regard to thelaws of the game, so enhancingtheir enjoyment of football.
How to become a Referee
All county Football Associationsregularly organise referee-trainingcourses.
The course, which lasts for 12hours usually over a 6 weekperiod, is completed once thepotential referee has successfullyundertaken an exam.
The new referee should registerwith their County FootballAssociation.
What Happens Next?
On passing your exam, youbecome a Class 3 referee. Under16’s are class 2Y and can onlyofficiate in youth football.
Many County FootballAssociation’s organise a mentoringsystem to support the newlyqualified referees.
For those who take to refereeingand enjoy the unique andimportant role of referee’s play infootball, there is a career pathway.
Refereeing Onwards and Upwards
Class 3
Refereeing local football.Through your performance youmay be promoted to Class 2.
Class 2
As well as refereeing in localfootball, you may also be invited tobe an assistant referee on a supplyleague.
Class 1
If your performance as a Class 2merits promotion, you will becomea Class 1 referee.
There could be the opportunity toreferee at supply league and be anassistant referee of a contributoryleague. If you reach this level therefereeing bug will really havecaught hold and the sky’s the limit,with the National list to be yourtarget.
The sky’s the limit, with theNational list to be your target.
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6.ClubAdministration(FootballWorkforce)
What is the Football Workforce?
The Football Workforce is animportant FA programme whichrecognises the value of volunteersto the development of football atevery level of the game.
The Football Workforce is aprogramme that aims to:
“Build a skilled, well supportedvolunteer workforce, who enjoyundertaking clearly defined rolesand responsibilities and whosework is recognised and valuedthroughout the organisation andbeyond”.
You told us:
“I do it for the love of the gamebut I wish I had more help”
“In an average week, I give 20hours to my voluntary job infootball and that’s after I get homefrom work!”
“I took the job on because therewas nobody else to show me whatI was meant to do.”
“It would be nice to beappreciated, a thank you doesn’tcost anything.”
The Football Workforce will helpyou to…
• Recruit more volunteers intofootball
• Retain volunteers within thesport and help them to worksmarter, not harder
• Recognise and reward the workof all volunteers
Who is the Football Workforcedesigned to help?
The Football Workforce is foreverybody working within footballwhether paid or voluntary – we’reall part of the same team.
The Football Workforce focus willbe on volunteers working forfootball particularly at grass rootslevels.
The Football Workforce can beused by club secretaries, teammanagers, mini soccer organisers,league organisers, in fact, anybodywho works alongside volunteers infootball.
Whether you’re running a one-team club or administering a largeleague, volunteering problems arevery similar but on different scales!The Football Workforce suggestsideas that can be adapted to thesmallest or largest club or league.
What will the Football Workforcelook like?
The Football Workforce is anevolving programme ofinformation, ideas, packages andproducts that can help to providesome practical solutions toeveryday volunteering problems.
You told us:
“We just don’t seem to be able toencourage parents to get involved”
“People just don’t seem to realisewhat’s involved in running theclub”
“We’re losing out on manypotential volunteers because theycan’t afford to take on jobs withouthaving their expenses reimbursed”
“People are afraid to get involvedin case they are asked to take onmore work than they can manage”.
The Football Workforce is foreverybody working within football
2525
The Football Workforce aims tomeet the challenges like these.The programme was launched in2001 providing guidance notes onideas for recruitment of volunteers,retaining volunteers and advice on working smarter not harder. Since then, over 5,000 clubs/organisations have benefited from the resource.
How can we use the FootballWorkforce?
• As a checklist for good practice;how well does your club orleague rate?
• To find solutions to problems
• To generate new ideas, newapproaches
• To share good practice – The Football Workforce aims toact as an information exchange(more about this in the midseason notes)
• To access information andresources which you can adaptfor use in your own club, leagueor county association
Where will we find the FootballWorkforce information?
Contact your County FAoffice/Volunteer Co-ordinator, orvisit The Football Associationwebsite at www.TheFA.com. Get the latest information,products, ideas and programmes at the touch of a button.
In addition you might wish to clickonto the County FA EffectiveFootball Club AdministrationProgramme (EFCA) for courses on Club Administration, Finance,Youth Football, PR, Marketing andFundraising, Soccer Parent andVolunteers.
For a copy of the FootballWorkforce information pack andfolder please write to:
Football WorkforceFA Football DevelopmentProgrammeThe Football Association25 Soho SquareLondonW1D 4FA
Once you’re on the mailing list,you will receive details of theFootball Workforce products and programmes are they aredeveloped.
If you are already part of a clubthat needs extra help, please writeto your County FA Volunteers Co-ordinator with details of theassistance you require and FootballWorkforce will try to help.
2626
7.Effective Football ClubAdministration
The Football Association, inconjunction with Sport England,has established the EffectiveFootball Club Administration(EFCA) programme aimed atdeveloping the administration of grassroots football clubs.
The EFCA programme forms partof the Football Workforce initiative,supporting everyone at thegrassroots of the game.
The following sets out informationabout who will benefit from theEFCA programme, how theindividual workshops arestructured, and how to sign up.
What is EFCA?
It is a modular programme aimedat increasing the effectiveness ofclub officials working withingrassroots football.
Benefits:
• Recognises the strategic role ofadministrators
• Improves essential knowledgeand skills
• Increases club efficiency• Initiates the sharing of ideas and
good practice• Enhances full-time employment
prospects• Encourages officials from varying
football backgrounds to meet
What does EFCA include?
It is a programme of sevenworkshops for club administrators.You can attend workshopsindividually or even sign up for all seven. The following sectionoutlines the contents of the fourworkshops.
Workshop 1
Running a Club – for clubsecretaries
• Defines the roles and qualities of the Club Secretary
• Describes ways in which thesecretary can work smarter notharder
• Outlines the club’s obligations to its league and County FA
• Describes ways in whichvolunteers can be recruited andretained
Workshop 2
Club Finances – for club treasurers
• Describes the roles of the ClubTreasurer
• Identifies simple rules in lookingafter the money
• Financial requirements for Clubs• Lists possible sources of funding
Aimed at developing theadministration of grassroots football clubs.
2727
Workshop 3
Developing Youth Football – foryouth team co-ordinators
• Lists the benefits of introducingyoung people to the footballclub
• Identifies the factors thatcontributed to a quality youthsection/club
• List ways of obtaining help fromthe community to support youthfootball
• Guidance on Child Protectionissues for clubs
Workshop 4
Marketing and Sponsorship – forclub officials with responsibilities in these areas
• How to devise an outlinemarketing plan appropriate to the club’s needs
• Ways of publicising the footballclub
• Production of press release• Funding and fund-raising
opportunities• Preparation of a sponsorship
proposal
Workshop 5
Club Development – for clubofficials with responsibilities inaction planning for the future
• An introduction to the principlesof football development
• Guidance on the principles ofplanning
• How to devise and write a clubdevelopment action plan
Workshop 6
Volunteer Management – for clubofficials who are responsible forthe management and support ofvolunteers
• An introduction to the role of the volunteer
• Bringing the FA FootballWorkforce Resource to life
• Recruitment and retention of volunteers
• How to reward volunteers
Workshop 7
Soccer Parent – to encouragefootball clubs to work pro-activelywith parent
• Ideas and resources for workingwith parents
• How to ensure parents areaware of club policies
• Making parents aware of theirresponsibilities
Programme Delivery
• Each workshop lasts 2-3 hours
• Each workshop outcome istailored to the needs of theparticipants
The delivery is interactive,encouraging participants to reflecton their own practice, and tocontribute positively to groupdiscussions and activities
How to Sign up
EFCA training courses are beingorganised in conjunction withCounty Football Associations. For further information, pleasecontact your County FA.
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The FA Child Protection DepartmentLilleshall Hall National Sports CentreNewportShropshireTF10 9ATTelephone: 0207 745 [email protected]/Goal
The FA/NSPCC HelplineTelephone: 0808 800 5000Asian Helpline: 0800 096 7719Welsh Helpine: 0800 100 2524Deaf users - Textphone 0800 056 0566www.nspcc.org.uk
Goal resources available fromThe Media GroupSt. Peter’s HouseSt. Mary’s WharfMansfield RoadDerbyDE1 3TPTelephone: 01332 [email protected]
LinksChild protection is high on TheFA's agenda. The goal is to havesomeone at every club in thecountry aware of child protectionand best practice, whether it's aPremiership Academy or a Sundaymorning park side. For CharterStandard Clubs, of course, it's a must.
Already 40,000 people havereceived their certificates afterattending The FA's Child protectionand best practice workshops. Theseare organised via County FA's on aregular basis. Now, The FA haslaunched Child protection and bestpractice - A guide. This is anintroduction to child production thatcan be worked through at home onVHS or CD-ROM. Details can beobtained through logging on towww.TheFA.com/Goal.
High-profile Ambassadors are alsobacking Goal. Sir Bobby Robson andAlan Shearer are already behind theproject, along with Hope Powell, theNational Women's Coach.
The FA believes football can have a powerful positive influence onchildren and young people. But thatmeans everyone involved in footballmust take on the responsibility oflooking after those children whowant to play the game.
8. Goal Child protection and best practice
Goal is about doing things the rightway; doing things properly. It’sabout allowing children to enjoy the game without abuse of anykind. That means bullying, physical,emotional or sexual abuse andneglect.
Every week, The FA's web sitecarries updates on child protectionissues relevant to the game. Thesite also contains The FA's childprotection policy and procedures,as well as guidelines and advice.These can be downloaded free of charge.
The site carries a link to theNSPCC, with details of TheFA/NSPCC child protectionHelpline. This is a free serviceoffering child protection advice andinformation for anyone in football.
The FA has also made availablemany resources to help developGoal, most of which are availablefree of charge. A web site link toThe Media Group enables clubs to order free posters, leaflets andinformation cards that support The FA's drive for higher standardsin child protection.
29
9.List ofAppendices
1. Contact Lists
2. Membership Registration Forms
3. Membership Register
4. Attendance Register
5. Press Release Guidelines
6. Risk Assessment/Goal post Safety
7. Football Association Range of Courses
8. Annual Review Forms
9. School/Volunteers Co-ordinators Roles
30
Appendix 1:Contact Lists
Useful Contacts
Kelly SimmonsHead of National Football Development 020 7745 4588
Les HowieNational Club Development Manager 020 7745 4601
Steve WilliamsNational Facilities Manager 020 7745 4757
Donna McIvorNational Football Development Manager 020 7745 4601(Education)
Jo KnightleyEducation and Club Development 020 7745 4601Administrator
Nigel MooreCounty Co-ordinator 0207 262 4542
Ros PottsNational Football Development Manager 020 7745 4597
Dermot CollinsNational Small Sided Development Manager 020 7745 4596
Regional Development Managers
Graham Keeley North West 07971 536 727
Paul Harrison North East 07971 536 728
Steve Goodsell South East 07904 382 324
Jeff Davis London 07971 536 729
Andy Mitchell South West 07971 536 723
Helen Croft North 07904 110 397
Rachel Pavlou West Midlands 07971 537 230
Jamie Houchen East Midlands 07904 193 292
Louise Tideswell East Midlands 07904 793 293
Lucy Wellings South 07904 536 726
Regional Facilities Managers
Andrew Hailwood North 07984 003 469
Mark Liddiard East Midlands & East Anglia 07984 003 466
Eamonn Farrell North West & West Midlands 07904 266 696
Roger Reed London & South East 07932 391 096
Louise Baker South & South West 07984 003 460
Regional Referee Managers
Alan Wilkie North 07984 003 465
Vernon Crew North East 07984 003 464
Eddie Lomas North West 07984 003 463
Derek Bray East Midlands 07984 003 467
Ray Oliver West Midlands 07984 003 468
Keith Hill East 07984 003 461
Edward Stone London 07984 003 474
Ian Blanchard South East 07984 003 475
Janie Frampton South 07984 003 476
Roger Vaughan South West 07984 003 477
Contact AddressThe Football Association25 Soho SquareLondonW1D 4FA
COUNTY FOOTBALL ASSOCIATION CONTACTS
County Football Associations
Bedfordshire 01582 565 111
Berks & Bucks 01234 345 285
Birmingham 0121 682 2525
Cambridgeshire 01223 576 770
Cheshire 01606 871 155
Cornwall 01726 74080
31
Cumberland 01900 872 310
Derbyshire 01332 361 422
Devon 01626 332 077
Dorset 01202 682 375
Durham 0191 384 7006
East Riding 01482 221 158
Essex 01245 240 901
Gloucestershire 01454 615 888
Guernsey 01481 246 231
Hampshire 02380 791 110
Herefordshire 01432 270 308
Hertfordshire 01462 677 622
Huntingdonshire 01480 414 422
Isle of Man 01624 615 576
Jersey 01534 500 270
Kent 01634 812 032
Lancashire 01772 624 000
Leicestershire & Rutland 0116 233 3105
Lincolnshire 01427 614 134
Liverpool 0151 523 4488
London 020 8690 9626
Manchester 0161 232 3108
Middlesex 020 8424 8524
Norfolk 01603 717 177
North Riding 01642 321 696
Northamptonshire 01604 670 741
Northumberland 01434 606 944
Nottinghamshire 0115 977 3219
Oxfordshire 01993 778 371
Sheffield & Hallamshire 0114 241 4999
Shropshire 01743 362 769
Somerset 01752 721 265
Staffordshire 01785 256 994
Suffolk 01473 407 290
Surrey 01273 328 401
Sussex 01903 753 547
West Riding 0113 282 2358
Westmorland 01539 730 946
Wiltshire 01249 657 800
Worcestershire 01905 827 261
Sports Coach UK
114 Cardigan RoadHeadingleyLeedsLS6 3BJ0113 274 4802
Childline
Freepost IIILondon N1 0BR0800 1111
NSPCC
National Centre42 Curtain RoadLondonEC2A 3NH0900 900500
Youth Sports Trust01509 228293
Sport England020 7273 1500
Football Foundation020 7534 4210
32
Appendix 2:MembershipRegistration Form
Full Name: __________________________________________________
Home Address: ______________________________________________
___________________________________________________________
___________________________________________________________
___________________________________________________________
Post Code: __________________________________________________
Home Tel No: _______________________________________________
Date of Birth: _______________________________________________
Ethnic Origin (Please tick) White ■■Chinese ■■Black African ■■Black Caribbean ■■Black Other ■■Pakistani ■■Indian ■■Other (Please specify)____________________________
Player Position (If applying as a playing member) (Please tick)
Goalkeeper ■■ Defender ■■ Midfield ■■ Forward ■■
Non Playing Skills
Coach ■■ Administrator ■■ Fundraising ■■ Other ■■
Education Details (If applicable)
Headteacher: ________________________________________________
PE Teacher: _________________________________________________
School: _____________________________________________________
Address:____________________________________________________
___________________________________________________________
___________________________________________________________
___________________________________________________________
County: ____________________________________________________
Postcode: ___________________________________________________
Current School Year: __________________________________________
Telephone No: _____________(STD Code) ________________________
Medical Details
Please indicate if you have any medical conditions we should be aware ofe.g. asthma
___________________________________________________________
___________________________________________________________
___________________________________________________________
___________________________________________________________
___________________________________________________________
33
Appendix 2:EmergencyParent/CarerDetails
Status (Please tick): Mr ■■ Mrs ■■ Ms ■■ Other ________
First Name: _________________________________________________
Surname: ___________________________________________________
Emergency Telephone No: _____________________________________
Mobile No: _________________________________________________
In the event that the above named person cannot be reached, please givetwo extra emergency contact names and numbers:
Name: _____________________________________________________
Emergency Contact No: _______________________________________
Name: _____________________________________________________
Emergency Contact No: _______________________________________
Parental Consent
In the event that my son/daughter is injured whilst playingfootball/travelling to and from football events and I cannot be contactedon the above number, I hereby give my consent for my child to receivemedical attending.
Signed: ____________________________________________________
Print: ______________________________________________________
I agree to be bound by and to observe the Club Rules and The Rules andRegulations of The Football Association Limited and Football Association,and all Competitions in which the Club participates.
I enclose £___________ as a membership fee to be repayable if thisapplication is not successful.
I consent to disclosure by County Football Association.
Signature: __________________________________________________
34
Appendix 3:MembershipRegister
Name Address Date of Birth Date In/Out
35
Appendix 4:TrainingAttendanceRegister
Name Date
Age Group:
36
Appendix 5:PressReleaseGuidelines
Promoting Football
Many people in the footballindustry have a poor view of themedia - often because negativefootball stories achieve largerheadlines - but, due to the hugepublic interest in the game, theirpower in communicating messagesto a wide audience is unrivalled.
Whilst it often appears that themedia is only interested in thesenegative stories, tremendousopportunities do exist, to promoteyour activities and the role offootball generally.
Developing a Media Strategy
Effective communication with theMedia should ideally be managedthrough a strategy, which sets outwhat messages you want tocommunicate, and how you goabout doing it.
Develop the message you want toget over
• What does your Association/Club do? Provide a ‘profile’,outlining your full range ofactivities is a useful tool to have,to help external organisationsgain an understanding of thescope of your work
• Information about regularactivities: competitions, coachingcourses, refereeing
• New developments: grants, localinitiatives and sponsorship deals
Who Communicates?
• Identify a Press Officer
• Encourage your associations,leagues and affiliatedorganisations to do the same
• Establish internal lines ofcommunication to ensure therelevant information gets to thepress officer for dissemination
Get to Know Who Your LocalMedia Are
• When and where they appear• What audience they cover• Identify sections or programmes
that can be planned in advance• Be aware there are other issues
which will also need to beaddressed at short notice
• Regular: fixtures/results forcompetition
How to Communicate?
• Press releases• Bulletins and newsletters• Posters, leaflets, websites etc• Personal contacts
Effective Communication Tools
• Press Releases• Telephone Interviews• Face to Face Interviews• Photocall Opportunities• Local Radio• Regional Television• Open Days/Special Events• Sponsorship• Newsletters & Bulletins• Developing Long-Term
Relationships with the Media
Producing a Good Press Release
• The date• A good headline with the
correct layout• The key message should appear
in the first paragraph:- Who?- What?- Where?- When?
• Check spelling and grammar• Note to editors, contact name
and telephone number• If you are the nominated
spokesperson, make sure YOUare available
Tremendous opportunities do exist,to promote your activities and therole of football generally.
37
Appendix 6:Risk Assessment/Goal Post Safety
Venue: _____________________________________________________
Date of Check: ______________________________________________
Name and position of person doing check: ________________________
___________________________________________________________
PLAYING/TRAINING AREA
Check that the area and surroundings are free from obstacles.
Is the area fit and appropriate for activity?
Yes ■■
No ■■(Please outline the hazard, who may be at risk and action taken, if any).
___________________________________________________________
___________________________________________________________
___________________________________________________________
___________________________________________________________
GOAL POSTS
Check that it is fit and sound for activity and suitable for age group/ability.
Are the goal posts safe and appropriate for activity? (Please refer to Goalpost safety leaflet)
Yes ■■
No ■■(Please outline unsafe equipment, who may be at risk and action taken, if any)
___________________________________________________________
___________________________________________________________
___________________________________________________________
___________________________________________________________
PLAYERS
Check that the players register is up to date with medical information andcontact details
Check that players are appropriately attired for the activity.
Is/are the register(s) in order?
Yes ■■
No ■■(Please outline current state and action taken, if any)
___________________________________________________________
___________________________________________________________
___________________________________________________________
___________________________________________________________
Are players appropriately attired and safe for activity?
Yes ■■
No ■■(Please outline unsafe equipment/attire and action taken, if any)
___________________________________________________________
___________________________________________________________
___________________________________________________________
___________________________________________________________
Source: Sport England
38
EMERGENCY POINTS
Check that emergency vehicles can access facilities, a working telephoneis available with access to emergency numbers and that exit points areclear.
Are emergency points checked and operational?
Yes ■■
No ■■(Please outline the issues and action taken, if any)
___________________________________________________________
___________________________________________________________
___________________________________________________________
___________________________________________________________
Is a working telephone available?
Yes ■■
No ■■(Please outline the issues and action taken, if any)
___________________________________________________________
___________________________________________________________
___________________________________________________________
___________________________________________________________
SAFETY INFORMATION
Check that evacuation procedures are published and posted somewherefor all to see. Ensure that volunteers and staff have access to informationrelating to health and safety.
Are emergency procedures published and accessible to those withresponsibility for sessions in the club?
Yes ■■
No ■■(Please outline what information is missing and action taken, if any)
___________________________________________________________
___________________________________________________________
___________________________________________________________
___________________________________________________________
Does the club need to take any further action? (If yes, please specify)
___________________________________________________________
___________________________________________________________
___________________________________________________________
___________________________________________________________
Signed: ____________________________________________________
Name (Print): ________________________________________________
Date: ______________________________________________________
Source: Sport England
39
Guidelines forDealing with anIncident/Accident
1. Stay calm but act swiftly and observe the situation.Is there danger of further injuries?
2. Listen to what the injured person is saying.
3. Alert the first-aider who should take appropriateaction for minor injuries.
4. In the event of an injury regarding specialisttreatment, call the emergency services.
5. Deal with the rest of the group and ensure that they are adequately supervised.
6. Do not move someone with major injuries. Wait for the emergency medics.
7. Contact the injured person’s parent/guardian.
8. Complete an accident report form.
Source: Sport England
40
Incident/AccidentReport Form
NAME OF CLUB
___________________________________________________________
1. Site where accident took place:
_______________________________________________________
2. Name of person in charge of session/competition:
_______________________________________________________
3. Name of injured person:
_______________________________________________________
4. Address of injured person:
_______________________________________________________
_______________________________________________________
_______________________________________________________
5. Date and time of incident/accident:
_______________________________________________________
6. Nature of incident/accident:
_______________________________________________________
_______________________________________________________
7. Give details of how and precisely where the accident took place.Describe what activity was taking place e.g. training programme,getting changed, etc.
_______________________________________________________
_______________________________________________________
_______________________________________________________
8. Give full details of the action taken including any first aid treatmentand the name(s) of the first-aider(s).
_______________________________________________________
_______________________________________________________
_______________________________________________________
_______________________________________________________
9. Were any of the following contacted:
Police: Yes ■■ No ■■
Ambulance: Yes ■■ No ■■
Parent/Guardian: Yes ■■ No ■■
10. What happened to the injured person following the accident? (e.g. went home, went to hospital, carried on with session)
_______________________________________________________
_______________________________________________________
_______________________________________________________
_______________________________________________________
11. All of the above facts are a true and accurate record of theincident/accident.
Signed:_____________________________________________________
Name (Print): ________________________________________________
Date: ______________________________________________________
41
Appendix 7:The FootballAssociation Rangeof Courses
Levels FA Coach Education Courses Course Content
1
2
3
Levels FA Medical Courses New Changes
1
2
3
4
1st4Sport Level 1 Certificate in CoachingFootball (Club Coach)
1st4Sport Level 2 Certificate in CoachingFootball
1st4Sport Level 3 Certificate in CoachingFootball
FA Emergency Aid Course
FA Basic Treatment and Management of Injury Course
FA Intermediate Treatment andManagement of Injury Course
FA Treatment and Management of Injury Diploma
Aimed at anyone over 16 years of age with an interest in running football teams.Practical ideas for training session, Child/Player Development, laws of the game,administration, Child Protection and emergency aid are well covered.
Aimed at those over 16 years of age with regular practical experience ofparticipation in football. Practical work around technique practices, skill practicesand small sided games together with work on Coach/Player Development,planning, preparing and evaluating, growing up, nutrition, ethics, fitness, Laws ofthe Game, Child Protection, emergency aid are included and candidates have theopportunity to be assessed on their ability to coach.
Aimed at those over 18 years of age who hold the 1stSport Level 2 Certificate inCoaching Football and are working with a team over a period of time, with the aimof making a significant contribution to the performance of the team.Practical work includes functional practices, small sided games and phases of playtogether with work on nutrition, fitness, psychology, drugs awareness, recognitionof injuries, match analysis, preparing, planning and evaluating.
Candidates will have the opportunity to be assessed on their coaching ability.
• Retained• 3 Hours practical tuition
• Retained• Course duration now 12 hours• Pre-Course Work Book• Course Syllabus and Assessment Procedures amended to enhance student
learning
• Retained• Course duration now 4 hours• Pre-Course Work Book• Course Syllabus and Assessment Procedures amended to enhance student
learning
• Retained• Pre-Course Work Book• Extends over 2 years• Increased course contact hours on residential modules• Additional in-course projects
42
Appendix 8:Annual Review Form -Players
___________________________________________________________Football Club Annual Review Form
Another season has come and gone. Firstly we would like to thank everyone of the players, coaches, managers, officials, volunteers,administrators, parents and supporters for all of their hard work thisseason.
In order for the club to continue to develop, the Committee wouldappreciate five minutes of your time to complete this form.
Players
1. Age group and coach
___________________________________________________________
2. Did the coach help you to learn any new skills/techniques at training?(If not, why not?)
___________________________________________________________
___________________________________________________________
___________________________________________________________
___________________________________________________________
3. Were the training sessions enjoyable? (If not, why not?)
___________________________________________________________
___________________________________________________________
___________________________________________________________
___________________________________________________________
4. What did you enjoy the most about the training sessions?
___________________________________________________________
___________________________________________________________
___________________________________________________________
___________________________________________________________
5. What would you most like to change at training?
___________________________________________________________
___________________________________________________________
___________________________________________________________
___________________________________________________________
6. Did you play competitive football this season? (If not, why not?)
___________________________________________________________
___________________________________________________________
___________________________________________________________
___________________________________________________________
7. Do you want to play competitive football next season?(If yes, which age group?) (If not, why not?)
___________________________________________________________
___________________________________________________________
___________________________________________________________
___________________________________________________________
8. Have you any new ideas to help improve the club?
___________________________________________________________
___________________________________________________________
___________________________________________________________
___________________________________________________________
The Club would like to thank you for completing this form.
Please return to:
43
Appendix 8:Annual Review Form -Coaches
___________________________________________________________Football Club Annual Review Form
Another season has come and gone. Firstly we would like to thank everyone of the players, coaches, managers, officials, volunteers,administrators, parents and supporters for all of their hard work thisseason.
In order for the club to continue to develop, the Committee wouldappreciate five minutes of your time to complete this form.
Coach Name: _______________________________________________
1. What age group did you coach?
___________________________________________________________
2. Did you have sufficient?
Space? _____________________________________________________
Equipment? _________________________________________________
Support? ___________________________________________________
Time? _____________________________________________________
If no, how could this be improved?
___________________________________________________________
___________________________________________________________
___________________________________________________________
___________________________________________________________
3. Do you feel your players learned new skill/techniques this season?
___________________________________________________________
___________________________________________________________
___________________________________________________________
___________________________________________________________
4. What aspects of your training sessions were you pleased with?
___________________________________________________________
___________________________________________________________
___________________________________________________________
___________________________________________________________
5. What areas would you like to improve?
___________________________________________________________
___________________________________________________________
___________________________________________________________
___________________________________________________________
6. Did your team have sufficient competitive opportunities at the rightlevel this season? (If not, why not?)
___________________________________________________________
___________________________________________________________
___________________________________________________________
___________________________________________________________
7. Are there any training courses you would like to attend?(If yes, do you have any specific courses in mind?)
___________________________________________________________
___________________________________________________________
___________________________________________________________
___________________________________________________________
The Club would like to thank you for completing this form.
Please return to:
44
Appendix 8:Annual Review Form -Parents/Guardians
___________________________________________________________Football Club Annual Review Form
Another season has come and gone. Firstly we would like to thank everyone of the players, coaches, managers, officials, volunteers,administrators, parents and supporters for all of their hard work thisseason.
In order for the club to continue to develop, the Committee wouldappreciate five minutes of your time to complete this form.
Parent/Guardian
1. Age group and coach of child?
___________________________________________________________
2. Do you feel your child learned any new skills/techniques at training?
___________________________________________________________
___________________________________________________________
___________________________________________________________
___________________________________________________________
3. Did your child enjoy coming to football training sessions/competitivegames? (If not, why not?)
___________________________________________________________
___________________________________________________________
___________________________________________________________
___________________________________________________________
4. Does the coach have a good rapport with (a) your child (b) the team?(If not, how do you think this could be improved?)
___________________________________________________________
___________________________________________________________
___________________________________________________________
___________________________________________________________
5. Are you happy to leave your child in the care of your child’s coach?(If not, why not?)
___________________________________________________________
___________________________________________________________
___________________________________________________________
___________________________________________________________
6. Have you any ideas to help improve the club?
___________________________________________________________
___________________________________________________________
___________________________________________________________
___________________________________________________________
The Club would like to thank you for completing this form.
Please return to:
45
Clubs may wish to appoint a Volunteer and/or School Co-ordinator/Liaison Officer
Role : Volunteer Co-ordinator
The role could include
• Recruiting new volunteers
• Ensuring volunteers are provided with an induction to the club
• Provide volunteers with a brief of their role
• Ensure that there is a training programmeavailable for volunteers
• Ensure that volunteers are rewarded
Resource : FA Football Workforce
Appendix 9:Roles
Role : Schools Liaison Officer
Look to establish links with local schools by:
• Meeting with local school at least twice per year
• Be a contact for local schools
• Ensuring local schools receive information on the club
• Establishing ways the clubs can support the schools football programme
The FA Football
Developm
ent Programm
eC
harter Standard Club
Developm
ent Manual
The Football Association25 Soho Square London W1D 4FA
Telephone +44 (0)20 7745 4545 Facsimile +44 (0)20 7745 4546