Contents: Web viewITS_Windows 7 Student user guide_v0.1.docx. Contents ... “checking for updates” will pop-up in the bottom ... via your University ID card or by typing

Windows 7 user guide

Getting started withThe ITS

Windows 7 Desktop

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Version 0.1

Release Date

Status Draft

Author Mark Miners

Document ID document.docxdocx


Contents:Introduction.....................................................................................................................................3

Logging in for the first time............................................................................................................3

Logging out......................................................................................................................................5

Software ........................................................................................................................................5

Where do I find my applications 5

Mail Client 8

World-Wide Web access 8

Word Processing and General Productivity applications 8

Networked Printing 8

Saving Documents 9

Network filestore 9

Saving files to the local machine 10

USB Support 10

Support 11

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IntroductionWelcome to the new IT Services Managed Windows 7 Desktop! This document will briefly:

Get you started using the new desktop; Highlight some of the features you can use; Give information on what to do if you have any issues.

It’s not exhaustive so if you have any further questions then please contact the IT Services Helpdesk on 73737.

Please read this guide as it includes a range of useful information that will help you to start using your Managed Desktop effectively. It is however by no means exhaustive and some users will find that they will need additional assistance.For general queries please call IT Services Help Service on 73737.

Logging in for the first timeStart your computer and wait. You will be presented with this screen:

Press the Ctrl-Alt-Del keys together.

This will take you to the login screen where you need to enter your Username and Password.

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Enter your Username and Password and press enter or click the arrow at the right side of the password box.

If you can’t log in then this may be for a number of reasons, out of which the most common is that you have mistyped your Password. Try typing it again (making sure the Caps Lock key has not been pressed). If this doesn’t work then contact Helpdesk on 73737 for further help.

Once you are logged in, the Managed Windows 7 Desktop screen should look like this:

Logging outTo turn off your machine, click on the Windows Marble at the bottom left of the screen and select “Shut Down”.

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Your Managed Windows 7 Desktop will commence its shut down procedure, and power off on completion.

Software

Where do I find my applications?Some applications are built into the image are found on the “start” menu. Click on the Marble button at the bottom left hand corner of your screen and select “All Programs”. This will show the software installed on the computer. To open built in software such as an Office application, select “Microsoft Office” and then select the Office application you want to use.

Additional applications that are provided by IT Services will appear on the start menu in a folder called “IT Services Delivered Applications”

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When you launch an application from “IT Services Delivered Applications” folder a message that says: “checking for updates” will pop-up in the bottom left corner of your desktop. This will be followed quickly by a “launching application” popup.

A similar pop-up will appear in the bottom left corner of the screen when an application is shutting down.

A few applications delivered to a Windows 7 workarea computers will need to be installed by you as a user. These applications are also accessed from within the “IT

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Services Delivered Applications” folder. To access these select the “Get More Apps…” link.

This will then open a new window with a list of applications available. To install one of these applications click on it to select it, and then click “Install”. The software will now begin to install.

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Mail ClientThe University provides live@edu e-mail accounts for students. You should access this using a web browser.

World-Wide Web accessThe preferred World Wide Web browser is Internet Explorer 9. Internet Explorer is part of the Windows 7 operating system, and as such receives updates and security patches automatically. Google Chrome is offered as an alternative by IT Services and will be available through the “Get More Apps…” link.

Word Processing and General Productivity ApplicationsThe preferred general productivity application suite is Microsoft Office. Office 2010 is included in the current Managed Windows 7 Desktop build.

Networked PrintingThe networked print service at Warwick is changing form a service using “push queues”,where you choose a specific printer and then send the job to that device to a service using “pull queues”. This sends your print job to a shared queue and then allows for you to release your printout from a compatible printer (or multi-function device) via your University ID card or by typing your username and password.

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Saving Documents.

Network file storeEvery student has a place to store files on a central file server. This is mapped as drive H: and is your own private area on the server to be used to save documents and other files. The file server is backed up each night so in the event of any corruption or hardware failure a copy of the file can be retrieved. This is the most secure place to save important documents. This is found by opening My Computer.

Saving files to the local machine.Restrictions on your computer mean that you are not permitted to save files directly to the C: drive. You can create a folder and put files into it on the C: drive and this is fine for files that you are currently working on or files that you want to store temporarily, but this is NOT suitable for files that you consider “important” since you are using an open access machine that has multiple users and is wiped regularly. If you do decide to store files here, even temporarily, it is your responsibility to ensure that you make adequate backups (you could copy them to a safe place, such as your H: drive for example). In the event that files are lost from the C: drive, IT Services will NOT be able to recover them. You should also be aware that if you leave files on the C: drive they will be visible and accessible to anyone who logs into that computer.

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USB SupportWindows 7 natively supports USB Devices such as memory sticks, although it is not guaranteed to work with every memory stick. When a USB device is plugged into the computer, Windows 7 will detect it and if necessary install the drivers required to use the device. If drivers do not exist the device is likely to be relatively old and is unlikely to work with Windows 7.

SupportFor all Support Requests in the first instance visit: https://warwick.service-now.com/nav_to.do?uri=com.glideapp.servicecatalog_cat_item_view.do?sysparm_id=e80204cd5c2820007a7ee5bca235ba8c This will ask for your details and ask you to describe the issue you are having, and then pass the call directly to the appropriate team. If you would prefer to speak to a member of staff to log your call please contact the Helpdesk on 73737.

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https://warwick.service-now.com/nav_to.do?uri=com.glideapp.servicecatalog_cat_item_view.do?sysparm_id=e80204cd5c2820007a7ee5bca235ba8c

