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Content

Provider

Access (CPA)

MICRO BILLING PSMS - Alternative payment method for low value items

MOBILE CONTENT Aggregation of Apps and Mobile Content for South East Asian Telco’s.

MESSAGING Bulk & Web-Based SMS Broadcast Management Tool for sms marketing.

REGULATORY Understanding Malaysia regulatory issues and guidelines.

Master Content Provider

Master Content Provider (MCP) as a solution FOREST provides a full package of infrastructure and hardware, backed by a Single Integrated Platform for the Telco’s management of all Content Partners as well as deploying related mobile Value-Added-Services.

INFRASTRUCTURE

• Data Center

• Security

• Disaster Recovery

• Guaranteed Up-Time (technical)

OPERATIONS

• Data Stewards

• Governance

• Processing

• Industry and domain expertise

• Operational SLAs

DATA MANAGEMENT

• Remediation

• Standardization

• Verification

• Monitoring

• Alerts

• Reporting

CLIENT can focus on INNOVATION

• Commercialize products

• Reach your customer

• Maximize value of customer data

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Forest Interactive as a Master Content Provider

Key CPA Functionalities

• Support of Concatenated and Unicode

characters. • Step-down charging mechanism. • Module for Finance Department for

reconciliation. • Module for CS Department for manual un-

subscription. • Online customer portal site for tracking of

MSISDN MO. • Online and Offline Delivery Notification (DN). • Reporting based on short code, CP, and

keyword. • Online CPA management from CPA Portal. • Online keyword request for

IOD/CBS/TBS/CBS+TBS. • Automatic recycled number management & maintenance • Refund API for Telco’s Customer Service

• Support for auto-remove MSISDN from API. • Online support ticket for new request. • Online 2nd Level support via Skype. • Support for Content Frequency Capping

based on Daily or Weekly triggers. • Single VSDB database for subscription

service registration automation. • Support for auto-remove MSISDN from API. • Multiple report generation based on

revenue, transaction and short code. • Detailed analysis on traffic activities to

support KPI growth. • Web and Menu based functionalities which

reduces dependencies on manual reports. • Embedded MO detection mechanism

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List of Partners 4

Case Study – U Mobile

A BEFORE AND AFTER SCENARIO

• Increasing tasks day by day, originating from CP requests.

• Trouble-shooting of technical integration which are mostly originating from CP’s side.

• In most cases, a lot of time is spent on repetitive issues which re-occurs with every CP connecting to U-Mobile.

• Some information is non-standard and unavailable on the portal, resulting in meeting requests for simple task.

• Decrease in manpower costs, as most routine tasks has been identified and outsourced to MCP

• Standard is maintained, as MCP would address all redundant tasks related to each CP.

• U-Mobile team could focus more on innovation and new ideas moving forward, and transition the burden of operations to MCP.

• Faster turnaround time to serve CP’s requests, as waiting time for service deployment is cut down.

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Thank You

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www.forest-interactive.com

Address: C-5-1 Megan Avenue 2, No.12 Jalan Yap Kwan Seng, 50450,

Kuala Lumpur, WP, Malaysia

Tel: +60 (3) 2162 2728 | Fax: +60 (3) 2162 2729

Email: info@forest-interactive.com