SHANTINIKETAN INDIAN SCHOOL, DOHA – QATAR

COMMERCE DEPARTMENT

BUSINESS STUDIES- XII-QUESTIONS

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CONSUMER’S PROTECTION

Questions

1. Mention the act which provides protection to consumers. 1M

2. The scope of consumer protection act is very wide. How 1M

3. Mention one reason behind importance of consumer protection from consumer

point of view. 1M

4. What does consumer protection act 1986 aims at? 1M

5. Consumers might be exploited by unscrupulous, exploitative and unfair trade

practices. Give few examples of such practices adopted by sellers. 1M

6. Who is a consumer under consumer protection act? 3M

7. Explain three aspects of consumer protection. 3M

8. Give any three points showing the importance of consumer protection from

consumers’ point of view. 3M

9. Give the meaning of Right to Safety. 3M

10.What are the responsibilities of consumers? 3M

11.Explain the rights of consumers. 5M

12.What are the remedies available to consumers under the consumer protection

act, 1986? 5M

13.Explain briefly any five ways and means of consumer protection followed in India.

5M

14. Explain in brief any five responsibilities of consumers to safeguard their

interests. 5M