Consult a Doctor PlusThe care you need, on your schedule!

Prepared For: April 11th, 2014

STATE OF HEALTHCARE Getting well has become extremely inconvenient

Most doctors offices are closed 75% of the hours/week It can take weeks or even months to see your doctor 80% of adult ER visits are due to lack of access

Additionally, it isn’t cheap Average family spends $1,430 each year on doctors visits

25% of people skip recommended tests, do not fill Rx due to cost

For most people, healthcare reform will inevitably lead to Increased costs Longer waits, shorter interactions Increased stress levels

A NEW PARADIGM Cell phones (early ’80s) Google (late ’90s) Online banking (past 3 years) Telemedicine or telehealth (next 5 years!)

4 of 5 office visits can be better handled over the phone 91% of calls solve problem with no need for follow-up 4% of population today, expected to grow to 40% in 2 years

WELCOME TO CADR+Consult a Doctor Plus is a program designed

specifically to save you time and money by utilizing

technology to provide efficient, immediate access

to Healthcare solutions and other personal

services.

Step 2.

Request consultStep 3.

Talk with a physician

Step 4.

Resolve the issueStep 6.

Follow-up

You simply log on to your account or call Teladoc, 24/7/365, to request either a telephone or video consultation.

A board-certified physician licensed in your state reviews your medical history and provides a consultation over the phone or through video, just like an in-person visit.

The physician recommends the right treatment for your medical issue. If a prescription is necessary, it is electronically sent to your pharmacy of choice.

Teladoc sends you a follow up email to ensure that you got the care you needed and to see if you have any feedback on your experience.

Step 1.

Medical history

You are required to complete your medical history online, by phone, or by faxing a paper form prior to requesting a consultation.

Step 5.

Continuity of care

The physician documents the results of the consultation in your medical history. Consultation information can be sent to your primary care physician.

HOW IT WORKSYou have cold-like symptoms but don’t have the time to sit in an urgent care waiting room. Instead you use us!

Top 10Diagnoses

1. Sinus Problems2. Urinary Tract Infection3. Pink Eye4. Bronchitis5. Upper Respiratory Infection6. Nasal Congestion7. Allergies8. Flu9. Cough10. Ear Infection

Electronic prescribing (SureScripts) or by phone.

Frequency of prescribing lower than same diagnoses when comparing best provider practices (about 80% vs. 83%)

Use of antibiotics limited to short durations; patient education and physician reminders for appropriate use

No prescribing of DEA-controlled substances, medication for psychiatric illness, or lifestyle drugs.

Generic drugs automatically recommended

PrescriptionManagement

COMMON USE

HIGHEST QUALITY OF CAREBetter clinical quality comes from directly managing our own network or physicians.

97%Teladoc physician satisfaction rate

Board-certified Board-certified in internal medicine, family practice, emergency medicine or pediatrics.

State-licensed State-licensed in their respective states.

Experienced Experienced, with an average of 15 years of practice.

Primary Source Verified

Verified through the National Practitioner Data Bank (NPDB) and the American Medical Association (AMA) Board certification, work history, peer reference, State licenses, monthly state sanction reports, DEA license, criminal and civil background.

Credentialed The first and only telehealth company in the US to have a provider credentialing process that is certified by NCQA.

U.S. residents U.S. residents, living and working in the United States.

*NCQA is the National Committee of Quality Assurance

14 min

95%

91%

100%

$0

Average Physician response time

Member satisfaction

Patient issues resolved

Follow up QA email within 48 hrs.

Cost per consultation

USE CADR+ WHEN YOU: Need basic medical care 24/7 Don’t want to go to UC/ER Can’t get a timely appointment with your PCP Need Rx prescription/refills* for common conditions Can’t afford your insurance copay or deductible Can’t take off work or school Can’t meet face-to-face with physician/specialist Need medical care access from remote locations Traveling and in need of medical care

*If appropriate

“PLUS” THESE ADDITIONAL SERVICES

Aetna RFL ConsultantsSpeak directly with highly educated consultants who are ready to help guide you through life’s challenges.

Legal & Financial AdvisorsTalk with a network attorney or financial consultant for up to 30 minutes free per issue, for an unlimited number of issues.

ID Theft & Fraud ResolutionVictims of ID theft or fraud related crimes receive the education, guidance & legal and financial assistance they need.

Bill Review & MediationLet our Patient Advocacy team work directly with the hospital on your behalf to lower your payments.

WellCard Discount CardSavings on a wide range of healthcare products and services like prescription drugs, lab tests, vision and dental care.

Online Worklife ResourcesIn-depth resources and guides for daily issues from adoption to college planning, elder care, disaster relief and more.

WHY CADR+? Licensed physicians and industry professionals

available 24/7/365 No waiting rooms, closed offices, or unhealthy offices No Co-pay and No limitation on use Board certified State Specific Physicians Answers & treatment in minutes via phone, video or

app Up to 6 family members – any family member, no age

restriction Feel better faster!

OUR RECIPE FOR YOUR SUCCESS

Quality + Convenience=

Utilization + Savings

MARKETING & AWARENESS Awareness, adoption, activation, utilization Work together to promote the program

Email Campaigns Welcome Webinars Introduction Memos Posters Envelope Stuffers Customized Website (Can be Co-Branded!) And more!

Successful promotion leads to increased ROI!

DELIVERING COST SAVINGS

Based on Teladoc reporting. Actual savings may vary based on geography.Productivity savings based on U.S. Dept. of Labor data.

THE ADMIN PORTAL All member info stored in the cloud Available to you on-demand, 24/7 Add, edit or terminate employees in real time Your information is secure, redundant and backed up We can add any number of employees in minutes Members emails and phone numbers are 100% private

BUSINESS CASE FOR CADR+ Lowers your plan’s claim

expense once implemented The higher the plan utilization

the greater the company savings

Return on Investment can be significant 100% to +300%

Improves employee productivity less time off needed

Possible Carrier credits available to help offset cost

Provides you with maximum plan design flexibility to raise co-pay or deductible offset by CADR+

Lowers employee’s out of pocket expenses

Significantly less expensive than typical OV, UC or ER visits

Drives Goodwill

YOU’RE IN GOOD COMPANY

THANK YOU!!