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Copyright (c) 2017 Children's Health FundAll Rights Reserved
Connecting Families to Health Resources in Your Community
Copyright (c) 2017 Children's Health FundAll Rights Reserved
Emi Acquafredda, MPHProgram Manager, Healthy and Ready to Learn
Children’s Health Fund
Copyright (c) 2017 Children's Health FundAll Rights Reserved
Today’s Takeaways
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Describe how to identify resources in the communityand create a tailored resource guide
Discuss strategies for collaborating with school staff to help refer families to community-based health resources
Demonstrate how to refer a family to community-based health resources
Copyright (c) 2017 Children's Health FundAll Rights Reserved
What’s Your Fave?
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What book, movie, or restaurant would you recommend to someone else?
Describe it to the person sitting next to you and explain why you recommend it.
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Thinking Question…
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What is something you have done to successfully connect families to care?
What is challenging about connecting families to health care in your work?
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Intervene on Health Barriers to Learning
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Hearing
Problems
Vision
ProblemsAsthma
Dental
PainHunger
Behavioral
Health
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What Can We Do?
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Step 1
Step 2
Step 3
Have Resources on Hand
Reinforce the concept of a ‘Medical Home’
Collaborate with your school staff
Step 4 Ready to Refer!
Step 1
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Copyright (c) 2017 Children's Health FundAll Rights Reserved
Step 1: Reinforce the concept of a ‘Medical Home’
8Source: HRSA and American Academy of Pediatrics
Copyright (c) 2017 Children's Health FundAll Rights Reserved
• Federally Qualified Health Center (FQHC)
– Community health center
– Connects families to insurance
– Provides check ups, treatment and either refer for mental health, oral health, and/or vision services
• The emergency room is NOT comprehensive health care
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Step 1: Reinforce the concept of a ‘Medical Home’
Step 2
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Step 2: Have Resources on Hand
• FQHCs
• Low Cost Dental Provider
• Vision Services
• Single Stop
• NYC Food Assistance Guides
• Others? Visit us at hrl.nyc
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Make Your Own Resource Guide!
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Copyright (c) 2017 Children's Health FundAll Rights Reserved
Visit these listings to start narrowing down
your list!
Find Your Providers
1. Health Information Tool for Empowerment (HITE)2. Use https://findahealthcenter.hrsa.gov/
3. Use the NYC OSH Vision Resource List
4. Use the NYC DOHMH Dental Clinics Guide
5. Use the Single Stop NYC Location Guide
6. Use http://www.foodpantries.org/st/new_york
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You can find more resource finders at our HRL Page:
https://hrl.nyc/lack-of-medical-home
Copyright (c) 2017 Children's Health FundAll Rights Reserved
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COMMUNITY HEALTH CENTERS
VISION PROVIDERS
DENTAL PROVIDERS
HEARING PROVIDERS
HEALTH INSURANCE RESOURCES
Make Your Own Resource Guide!
Copyright (c) 2017 Children's Health FundAll Rights Reserved
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Make Your Own Resource Guide!
Walk around your neighborhood
Map out your community resources
Visit the places on your list so you know you are sending families to
places you would go to yourself
Step 3
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Copyright (c) 2017 Children's Health FundAll Rights Reserved
Step 3: Collaborate with your school staff
• Make resource guides available in various areas of the building
• Encourage school staff to refer students and families to community health services
• Share knowledge to build relationships with families
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Copyright (c) 2017 Children's Health FundAll Rights Reserved
• Have ready-to-go packets or binders in key parts of the school
Places could include:– Nurse’s Office
– Parent Coordinator’s Office
– Guidance Counselor’s Office
– CBO Office
– Front Office
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Make Resource Guides Available
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• Turn-key information to the staff in your school to help them make a community health referral
• Reinforce that referrals are not diagnoses
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Encourage School Staff to Refer
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You and the staff at your school know your families best!
Use each other to coordinate and get families the information they need
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Share Knowledge
Step 4
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Copyright (c) 2017 Children's Health FundAll Rights Reserved
Step 4: Ready to Refer!
•Make yourself accessible.
•Use a positive, strengths-based, supportive approach.
•Be sensitive. Assume the best and listen first.
•Consider cultural relevance.
•Ensure confidentiality.
Copyright (c) 2017 Children's Health FundAll Rights Reserved
Positive, Strengths-based,Supportive
•Warm body language
•Start the conversation with a positive statement
•Give them credit for discussing the issue with you
•Welcoming space
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Assume the Best. Listen First.
•Consider the barriers to accessing healthcare and asking for help
•Assume they want what is best for their child
•Ask open-ended questions
•Paraphrase their responses back to them
•Encourage questions
•Refrain from judgement statements
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Consider Cultural Relevance
•Consider cultural differences
•Make the information available in their native language
•Do not make assumptions about their culture
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Be Sensitive
•Be considerate that parents and caregivers may:
–bring their own trauma and history to the table
–Find it difficult to ask for help
–May fear talking to school-based staff if they have prior/current ACS court involvement or have immigration concerns
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Ensure Confidentiality
•School health information is protected under HIPAA and FERPA (i.e. cannot be shared without the consent of the parent/caregiver)
•Let parents/caregivers know you will not share information without consent unless they express harm for themselves or their child
Copyright (c) 2017 Children's Health FundAll Rights Reserved
A parent comes to you and says their child has been having a lot of trouble sleeping.
Their teacher noticed that this student has been having a hard time waking up after naptime, and hasn’t been wanting to do
activities that they usually enjoy.
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Let’s Practice!
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You notice that when you call a certain student’s name he hasn’t been looking at
you or seeming to notice until you approach him, even if the room is quiet.
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Let’s Practice!
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You’re talking to a parent at drop-off and they tell you they’re exhausted from bringing their child to the emergency room again. You’ve
noticed or heard that the parent has been to the emergency room with their child several
times.
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Let’s Practice!
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Tool for conversation starters: https://hrl.nyc/tpc
Materials on Health Barriers to Learning: https://hrl.nyc/node/hbl-links
*Available in English and Spanish!
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Looking for a place to start?
Copyright (c) 2017 Children's Health Fund
All Rights Reserved 34
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Request a Training - sign up on our website or email us at [email protected]
Post responses from today using #Readytolearn
THANK YOU!
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Questions, Comments?
