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Kent and Medway NHS and Social Care Partnership Trust carers newsletter
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December 2015 Issue 3
Working in mental health on page 10 and Kent Young Carers on page 12...
Carers First 0300 303 1555 www.carersfirst.org.uk
Carers Support 01233 664 393 Ashford, Shepway www.carers-ashford.org.uk and Swale
Carers Support 01304 364 637 Canterbury, Dover www.carers-supportcdt.org.uk and Thanet Dementia UK www.dementiauk.org
Health Help Now www.healthhelpnow-nhs.net
Healthwatch Kent 0808 801 0102 www.healthwatchkent.co.uk
Healthwatch Medway 01634 566 777 www.healthwatchmedway.co.uk
Involve Kent 01622 685 276 www.involvekent.org.uk
KMPT Single Point 0300 222 0123of Access www.kmpt.nhs.uk
Live it Well www.liveitwell.org.uk
MIND www.mind.org.uk
Mental Health Matters 0800 107 0160 [email protected] www.mentalhealthmatters.com
NHS Choices www.nhs.uk
Rethink Mental Illness www.rethink.org
Samaritans 0845 790 9090 [email protected] www.samaritans.org
Take off 01227 788 211 www.takeoff.works
Useful information2
If you would like to include your Carers group details here, please contact [email protected]
Front cover: National Young Carers festival in Southampton
to Connected, your newsletter to help you keep in touch with ongoing projects and activity within the Trust.
We are looking at how we can encourage more doctors and nurses to work for us. On pages 10-11 we hear from a nurse and junior doctor about their experience of working with the Trust - more details can also be found on our website.
It’s a great time to join us as we are seeing many staff complete NHS training programmes and win awards. We are incredibly proud to feature news on pages 6-7 about our staff reaching the final stages for a number of awards recently.
However, we are not complacent and we are still looking at ways to improve our services following our CQC inspection. You can find an update on page 8.
One of the improvements we had already begun working on prior to our inspection was a change to our estates. Two wards have recently been re-opened following a refurbishment (page 18).
We hope that the holiday season brings you lots of happiness and time with family. If you know someone on their own, do reach out. If you’re not sure how to get involved, you can donate gifts through our voluntary services (page 18) which will be shared with those who will be spending Christmas with us this year.
Merry Christmas and here’s to a healthy and happy 2016!
Communications Team
Contents listLet’s Talk ......................................4-5
KMPT proud to be awards finalists ........................................6-7
The CQC Quality Report ................ 8
Maidstone move ............................ 8
Trust results for National Patient Survey are on the up! .................... 9
Working in mental health ......10-11
Young Carers ................................ 12
Training staff in the use of the arts .................................... 13
The road to revolution ................. 14
Shakespeare at St Martin’s Hospital ...................... 15
Open Dialogue ........................16-17
Show someone you care this Christmas .............................. 18
Estates update ............................. 18
Staying well this winter .............. 19
Save the date ............................... 20
Contact
Communications TeamKent and Medway NHS and Social Care Partnership TrustFarm VillaHermitage LaneMaidstoneKent ME16 9PH
[email protected] “f ” Logo CMYK / .eps Facebook “f ” Logo CMYK / .eps
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kmpt.nhs kmptnhs
And remember, if you’ve got a story you want to share, get in touch with the Communications Team at [email protected]
Let’s TalkThe Let’s Talk conference was held in October in Maidstone, bringing together a range of groups involved in mental health care.
The aim of the event was to foster stronger and enduring stakeholder relationships while encouraging increased engagement and transparency among all those who were sat around the very large table.
With 85 delegates attending, the day’s events kick started with a welcome from Janet Lloyd, Public Patient Community Involvement Manager. Dr Catherine Kinane, Executive Medical Director, then spoke about the importance of such events and some key projects going on in the Trust, such as single point of access.
Delegates were delighted to also be joined by Professor Margaret Greenfields from Buckinghamshire New University who spoke about her work within the Roma/Traveller Community and the mental health issues that these groups can face. Margaret spoke about some of the people she had met during her work who were missed out of the healthcare loop and had suffered greatly as a result.
A panel of speakers including Dr Kinane; Professor Greenfields; Kelly August, Communications and Engagement Manager and Jon Parsons, Assistant Director Older Persons Service went on to answer delegates questions which included housing, racism and inequality and training.
Delegates were then invited to join one of four workshop sessions:
1. Listen to and involve patients and carers in planning and reviewing care.
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2. Identify limitations to KMPT’s approach and solutions to improve information flow.
3. Using online sources and social media for feedback and engagement with patients and community.
4. Engage older service users.
You can find more details on the workshops on our website, including some of the recommendations that have come from the sessions.
After the workshops Nick Dent, Patient Experience Manager, provided a brief summary of the CQC inspection report.
The Trusts new Volunteer Services Manager, Sandra Hall went on to speak passionately about her new role and the dedicated volunteers KMPT already has. Anyone thinking about volunteering or would like more information can contact Sandra on [email protected] or call 01622 723210.
A number of suggestions will be taken forward from the workshops and from the conference evaluation forms that have now been reviewed. This will include more support for an integrated approach to services among statutory and voluntary organisations. The conference report will also be presented to the Trust Board who will share with other
members of staff to ensure everyone benefits from this important event.
More details from the conference can be found on www.kmpt.nhs.uk/letstalk.
We’ll bring you news of any follow up projects here. Watch this space!
KMPT proud to be awards finalists
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Thursday 12 November saw Trust staff attending two award ceremonies where KMPT teams had been shortlisted for outstanding work. The first was the Nursing Times Awards in London where the Medway A&E Alcohol team were shortlisted in the Emergency and Critical Care Category from over 800 applicants.
Pippa Barber, Executive Director of Nursing and Governance said: “Well done and congratulations to Lisa Purland and Kate Button, your excellent innovative service has been recognised by the judging panel.
“The awards were an inspirational evening recognising the hugely influential and important role nurses have in delivering services.”
In addition, the Trust was represented at the Kent, Sussex and Surrey Leadership Collaborative Awards. Two members of staff were shortlisted for awards. Lucie Duncan (east Kent) for the Patient Champion of the Year and Tracey Robinson (Maidstone) for Inclusivity Leader of the Year. Both were awarded ‘Runner-Up’ in their categories.
Pippa added: “We really do have services and teams who can be up there with other finalists in a number of categories. I would like to extend huge congratulations to those who were recognised at the awards.”
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Excellence in patient experience
Lakeside Lounge has been highly commended in a prestigious award ceremony for its Patient Experience.Forensic and Specialist Service staff; Senior Therapy Technician, Tracy Holt and Business Administrator, Donna Broad, represented the Lounge at this year’s National Positive Practice in Mental Health awards, which have been assessing mental health services and identifying positive practice for nearly 20 years.
Managed by Senior Therapy Technician, Bob StClair-Baker, the Café at the Trevor Gibbens Unit in Maidstone was the idea of patients approximately 10 years ago and provides service users with the opportunity to learn new skills and gain vocational experience whilst on their recovery journey.
Tracy, Donna and Deputy Director of Nursing, Donna Eldridge, travelled to Newcastle where the awards were taking place knowing that they had been nominated but unaware that the Café would be chosen as one of the highly commended projects.
Donna Eldridge said: “The event was a great opportunity to network and to hear about other, innovative projects in the mental health arena. It was fantastic to be highly commended and one of the judges came over to us at the end to let us know that he was on the panel who judged our particular category, Patient Experience, he said that we were his favourite project!”
The CQC Quality ReportIn our last edition of Connected we reported back to you on our quality improvement plan following our CQC inspection earlier this year. Our CQC report is aimed at addressing areas of weakness or inconsistency and making sure we maintain the best level of service into the future.
Main areas to address as outlined in our plan include:
• Systems not embedded consistently (medicines management, DoLs, MHA use / recording);
• Consistently applying person centred / recovery care plans
• Older People’s wards – physical care, risk management and care planning
• Estates issues (136 suites, seclusion rooms and ligatures);
• Staffing / recruitment
• Caseloads in community
• Access to secondary psychology
• PICU / Acute occupancy and caseloads;
We are now working through a number of actions ensuring we are learning from areas where we were rated as ‘outstanding’ by the CQC with good progress being made.
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Maidstone moveTrust services previously provided at Kingswood, Union Street in Maidstone have now moved to Albion Place Medical Centre. The move has seen the creation of an integrated hub of services working closely together to give an improved service to patients.
The new purpose-built building has high quality clinical facilities. All the different teams are now located in one big room which has helped staff to work more closely together. Feedback
from service users about the new reception area has already been very positive.
The teams based at Albion Place are: Maidstone Community Health, Secondary Care Psychological Therapies, Early Intervention Service (EIS), Vocational Rehab, Mental Health Learning Disability and Primary Care Psychological Services.
Albion Place Medical Centre 23-29 Albion Place Maidstone Kent ME14 5TS Tel: 01622 766900
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Trust results for National Patient Survey are on the up!The National Patient Survey results which were issued earlier this month show figures for the Trust are improving. There have been significant improvements in the sections ‘Your health and social care worker’, ‘Organising your care’, ‘reviewing your care and ‘treatments’ with improvements in all other sections apart from ‘changes to who you see’, which has remained relatively static.
Pippa Barber, Director of Nursing said: “We are pleased to see the figures are beginning to reflect all the hard work that has been put into the action plan. I have no doubt that this same hard work will help us see further improvements over the coming months. Thank you to everyone who has made every effort to improve the way our services are delivered. It is fantastic to see that this is now clearly being echoed by those using our services.”
When asked ‘were you involved as much as you wanted to be
in discussing how your care works’ and ‘do you know who to contact out of office hours if you have a crisis’ – responses saw a significant increase in satisfaction of 9% and 14% respectively.
Support for finding accommodation (10%) and financial advice (8%) has also been on the increase with support in local activities also seeing an 8% increase. Importantly more people felt that decisions were made together during their care as this saw a 5% increase.
Pippa continued: “We will continue to make improvements and will look very closely at areas that have not improved as well as others.”
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We are recruiting to a number of areas across the Trust. Take a look at some of our staff to see who you could be working with.Michelle, Deputy Ward Manager, Older Persons Mental Health ServicesHow it all started
Michelle left school wanting to go into care having been a member of St John Ambulance since the age of 11. It’s also in her blood – Michelle’s mother is also a mental health nurse with the Trust.
Starting with the Trust as a Health Care Assistant at The Frank Lloyd unit in 2008, her commitment was rewarded when she was seconded to train as a mental health nurse exactly a year later.
“I worked with people with learning disabilities and mental illness and found the patients challenging but the work rewarding and wanted to know more about their illnesses and how I could help them.
“After qualifying in 2012 I worked at Darland House and then the Orchards Ward as a staff nurse in August 2013, becoming Acting Deputy Manager in August 2014. I went on to do a secondment to the Maidstone community team in March 2015 for seven months before returning to the Orchards as Deputy Ward Manager in October 2015.”
Michelle has taken full advantage of the Trust’s commitment to staff training by becoming a fully qualified mental health nurse. Now her passion for working with older people is helping her continue her studies with a dementia degree module and she is already looking to continue studying with the NHS Leadership Academy.
Michelle continues: “The staff are amazing and have supported me greatly to get to where I am now. They are highly skilled and experienced and are an asset to the Trust. Work in this area can be challenging at times but it’s great to be able to make a difference to the patients and their families.”
Have you thought about working in mental health?
Have you thought about working in mental health?
Junior doctors help recruit into psychiatry with national campaign Dr Chidibere Uwadoka and Dr Atish Patel have interviewed the President of the Royal College of Psychiatrists as part of a project to help recruit into psychiatry.
Speaking about their experience: “With the tremendous support and excellent advice from our mentor, training programme director, clinical and educational supervisors in KMPT, we have in addition to our clinical and training duties contributed to the transformation project ‘SPoA’ , development of HE KSS Psychiatry website and currently contributing to the Royal College of Psychiatrists recruitment strategies to increase recruitment to the CT1 grade of core Psychiatry Training. Our ambitions are to be well equipped and trained to be able to serve in KMPT as consultant Psychiatrist in the near future.”
Dr Chidibere Uwadoka is a core trainee in Tunbridge Wells and Dr Atish Patel is a core trainee in Dartford.
Pictured left to right: Farin Heyliger, Patricia Babayeju
and Maya Mungur.
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Jasmine Ward at Darent Valley Hospital in Dartford has three new members in the team. Farin Heyliger and Maya Mungur joined the ward as Health Care Workers and Patricia Babayeju is a newly qualified Mental Health Nurse.
All three say that they are impressed with the level of support and team work, which is encouraged by Ward Manager, Lalita Jugnarain.
Patricia said: “Whilst at university my second year placement was on Jasmine Ward. I was so impressed by the team work that, once qualified, I applied for the first position that became available and was lucky enough to get the job. So far it has been a good learning experience.”
New recruits for Jasmine Ward
Young CarersThere are many carers out there who are looking after a loved one this Christmas, some of whom might just be 5 years old. Kent Young Carers is a service of the charity Imago and supports children aged 5-18 who have caring responsibilities for a family member with a long-term illness, disability, mental health or drug/alcohol issues.
Families are made up of all shapes and sizes and when someone is ill, naturally families pull together and share the load. Sometimes Young Carers take on practical roles like cooking, cleaning or providing personal care, sometimes it is reminding family about medication, or giving emotional support. Either way this can have an impact on a child’s life.
Kent Young Carers want to ensure every young carer knows that they are not alone, that their confidence, self-esteem, education and social life is important and that they do not have to miss out.
Kent Young Carers provides information and support to young carers, their families and professionals to help them support the whole family.
Chill Clubs are dedicated groups where Young Carers can meet each other, talk about their caring role and of course have fun!
There are over 10,500 known Young Carers in Kent, but it is estimated there could be another 40,000!
For information or to refer a child:
Tel: 0300 111 111 0
Email: [email protected]
Website: www.kentyoungcarers.org.uk KentYoungCarers
Kent Young Carers
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Training staff in the use of the Arts for the benefit of patients with long-term conditionsThe Trust has successfully applied for EU funding to enable us to work with partners from Cyprus, Italy, Denmark, Romania, Spain and Slovenia to develop an e-learning course of vocational training. This will allow people working with patients suffering from long-term conditions to include the arts as part of a therapy programme in their day-to-day jobs.
It is recognised by all the partners on this project that such a course, does not currently exist. As such, this project will create a high-quality course that can be accessed in the future by anyone wishing to undergo training in how to use the arts as therapy for patients with long-term conditions.
The broad range of countries involved in this partnership will ensure that the course developed is of the highest quality and takes into account the widest range of experiences possible. Representatives spent a rewarding two days with KMPT to work through the logistics of the project.
Donna Eldridge, Deputy Director of Nursing said: “Developing such a course would not have been possible without EU funding and the invaluable contribution that our partners made. Having such wide international input is fantastic and means that the course will have universal appeal.”
The project will run until June 2018.
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Chance meeting results in unique project
Mike Curtin, Lead Nurse for the Acute Service Line, attended a conference and with the help from the hand of fate, sat next to Comtact Healthcare, a software company specialising in mobile digital healthcare. The cogs were turning and after much discussion the two then set the wheels in motion.
Mike, is spearheading a technological project that will revolutionise the way patient information is displayed and kept up-to-date on inpatient wards.
Giving a ‘patient status at a glance’ dashboard view on an iPad, staff will be able to use the resource to shape the patients care plan by ensuring that all aspects of care are addressed at the right time for the service user. The second part of the pilot will be to digitise the therapeutic observations and intentional rounding process, which will enhance the clinician / patient engagement.
Sarah Holmes Smith – Acute Service Line Director said: “The project is very much in the initial stages, but we hope that once the pilot is up
and running staff on our wards will be able to access patient information ‘on the go’ whilst also being able to capture important information as it happens. This will improve patient care and also save the team’s time, which can be better spent with patients.”
Speaking about the initiative, Mike said: “A chance meeting has resulted in an amazing project coming together that could help patients and staff enormously. Seeing the potential, Comtact agreed to develop the software for us, while we provide the clinical input and hardware to make it happen.”
The clinical team have been completing considerable work around process mapping, developing new practices and measuring benefits, whilst the technical colleagues have been working hard in the background making sure the systems work together and seamlessly - everyone is working hard to make it happen.
We’ll keep you up to date with when you can expect to see the pilot in place!
For more information visit – www.comtacthealthcare.com
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Shakespeare at St Martin’s HospitalKMPT is ‘playing a part’ in marking the 400th anniversary of Shakespeare’s death next year.
The Royal Shakespeare Company is touring with a national production of A Midsummer Night’s Dream to 12 theatres across the UK and, amidst stiff competition; the Canterbury amateur dramatic players were successful in securing Canterbury theatre as one of the 12 theatres.
The group were unable to find a suitable venue to rehearse so approached the Public and Patient Community Involvement Manager, Janet Lloyd, who agreed that they could use the main hall at St. Martin’s Hospital.
The ‘old hospital’ site at St Martin’s will be sold in the near future and, although the hall is used for recreational activities for patients during the week, it is not used at the weekends. Several members of the Royal Shakespeare Company including the RSC’s Deputy Artistic Director, Erica Whyman, have visited the site to support the rehearsals.
The BBC is making a documentary about the 12 amateur groups taking part which will be aired in the New Year.
Janet Lloyd said: “The group have been absolutely delighted to be able to use the hall. This has been an excellent example of Community Engagement which has had no financial implications for the organisation but fostered a great deal of good will and challenged stigma along the way.”
The play will be performed at the Marlowe Theatre in Canterbury from 19 – 23 April 2016 inclusively.
Left to right: Sid Moon, Hannah Lloyd, Jim Newberry, Sally Elkerton, Sarah Gooch, Lisa Nightingale and
laying across the front is Adam Summers
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In September, we held a conference for anyone interested in finding out more about Open Dialogue (OD). Almost 300 people arrived from around the world, including Australia, to hear leading international names in Open Dialogue.
Our own Dr James Osborne kick started the conference - the buzz in the room was palpable.
Professor Jaakko Seikkula, University of Jyvaskyla, then provided the key note speech. As one of the pioneers of Open Dialogue in Finland, Professor Seikkula spoke passionately about why open dialogue can be so effective by including everyone within the patients social network, and focusing on dialogue – allowing all voices to be heard.
After an insightful morning, Assistant Professor Mark Hopfenbeck, Research Fellow
from Gjovik University in Norway, spoke about the proposed Open Dialogue national trial in the UK in which the Trust will be involved. He explained the aims of trial which it is hoped will evidence the huge benefits compared to treatment as usual within mental health care, and how this could realistically be a successful alternative way of working.
Then followed a truly powerful hour as a Kent family, who are receiving care using the Open Dialogue approach, took the stage to give some honest feedback. The family spoke with true emotion, one commented “the professionals
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Left to right: Yasmin Ishaq, Assistant Professor Mark Hopfenbeck, Annie Jeffery and Professor Jaakko Seikkula speaking
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Left to right: Yasmin Ishaq, Assistant Professor Mark Hopfenbeck, Annie Jeffery and Professor Jaakko Seikkula speaking
were not the experts in the room, my son was the only expert” “we wouldn’t be here now if it wasn’t for open dialogue – the outcome could have been very different”.
Carer and Open Dialogue trainee Annie Jeffrey, then took the stage to bring an emotional and personal perspective on Open Dialogue. Speaking from the heart, Annie told the audience how she believes open dialogue would have helped her son and that she now considers Open Dialogue as the only way forward to help people with mental health needs.
Emotions were running high as our specialists took to their chairs for the plenary. It soon became apparent that the day had stirred spirits across the room. As Professor Seikkula commented during the day, open dialogue doesn’t work unless you give part of yourself.
Thank you to all the delegates and speakers who did just that.
You can find out more – and view the presentations on our website http://www.kmpt.nhs.uk/research-and -development/open-dialogue_2.htm.
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Estates updateTwo of the four wards at Little Brook Hospital scheduled for refurbishment as part of the Trust’s Modernising Acute Inpatient Provision [MAIP] Programme have now re-opened. The first, Amberwood, opened to service users on 13 July 2015, and more recently Cherrywood on 2 November 2015.
The work has improved ward design and layout making the communal areas more open with improved natural light. In addition the changes have improved patient and staff safety while providing a fit for purpose, recovery led environment and facilities.
Show someone you care this Christmas The poignant John Lewis advert this year tells the story of a little girl, Lily, and an old man who lives on the moon alone. Lily is determined to get a gift to him and to show him that someone is thinking of him at Christmas and he is not alone.
John Lewis have been working in partnership with Age UK to address an issue that is becoming increasingly significant with our ageing population. We should all do what we can to express love to those that feel isolated over Christmas.
According to figures released by Age UK, there will be over half a million older people spending Christmas Day alone this year.
To spread some joy this Christmas, our voluntary services will be out and about distributing Christmas gifts, which have been donated from local Maidstone branches of the Mother’s Union, to the wards at Priority House. If you want to show someone you care this Christmas by donating gifts to the wards, please contact Sandra Hall, Voluntary Services Manager on 01622 72310 or email [email protected]
There will also be a Christmas buffet for our west Kent volunteers at Priority House and a Christmas tea for our east Kent volunteers at St Martin’s Hospital in Canterbury to thank them for their support this year.
A big thank you also to the Friends of Mental Health who have provided pantomime tickets for Peter Pan at the Hazlitt Theatre in Maidstone, to patients within the Maidstone area.
nhs.uk/staywell Melissa Dalton, Nurse
Those with long-term conditions, those over 65, pregnant women and parents of under-sevens are being advised to take the following actions in order to keep themselves and their loved ones well this winter. Be prepared:
• Seek immediate advice and help from a pharmacist as soon as you feel unwell, before it gets too serious
• Get your prescriptions before 24 December
• Complete the course of prescription medicines
• Keep as warm as they can
• Get a flu vaccination
• Stock up on winter food supplies
• Be a winter friend! Keep an eye on elderly or frail friends, neighbours and relatives
You can find out more by visiting http://www.nhs.uk/livewell/winterhealth/pages/winterhealthhome.aspx
Staying well this winter
January:
Trust-wide Patient Engagement Group12 January, 11am-1pm, Eastern and Coastal Area Offices, Canterbury
West Kent Patient Consultative Committee19 January, 1-3pm, Priority House, Maidstone
North Kent Patient Consultative Committee20 January, 11am-1pm, Arndale House, Dartford
East Kent Patient Consultative Committee27 January, 2-4pm, Eastern and Coastal Area Offices, Canterbury
East Kent Carers Consultative Committee29 January, 2-4pm, Eastern and Coastal Area Offices, Canterbury
February:
West Kent Carers Consultative Committee9 February, 7-9pm, Priority House, Maidstone
KM450 021215
For more events visit www.kmpt.nhs.uk
