Confidential. Do not distribute. Emerson Educational Services Capabilities Overview Latin America

Confidential. Do not distribute.

Emerson Educational ServicesEmerson Educational ServicesCapabilities OverviewCapabilities OverviewLatin America


Train and keep high-quality team

members.

Learn best practices to meet

profitability goals.

Emerson Educational Services: Your Emerson Educational Services: Your Best Partner for Employee TrainingBest Partner for Employee TrainingEmerson Educational Services: Your Emerson Educational Services: Your Best Partner for Employee TrainingBest Partner for Employee Training

A well-trained team knows their tools and knows how to use them to meet short-termand long-term goals. Work with a partner — Emerson Educational Services can bringyour entire team the expertise they need to face each challenge.

What if you train personnel and they leave? Worse yet, what if you don’t train them and they stay?

Train personnel and improve not only operations, but a sense of ownership in the operation’s results – a proven ingredient in employee satisfaction and retention.Train with the experts from Emerson and profit from their experience to meet your business goals.


Factors Impacting the Human CapitalFactors Impacting the Human CapitalFactors Impacting the Human CapitalFactors Impacting the Human Capital– Challenges Facing the Industry

Turnover Motivation Career Path


Americas Workforce EnvironmentAmericas Workforce EnvironmentAmericas Workforce EnvironmentAmericas Workforce Environment

McKinsey Global Institute, The world at work: Jobs, pay, and skills for 3.5 billion people. 2012.Source: Manpower Consulting - Argentina


Constraints around Americas Workforce Constraints around Americas Workforce Constraints around Americas Workforce Constraints around Americas Workforce

Source: Manpower Consulting - Argentina


Unskilled Personnel Create Financial Unskilled Personnel Create Financial Stress in CompaniesStress in CompaniesUnskilled Personnel Create Financial Unskilled Personnel Create Financial Stress in CompaniesStress in Companies



How are Companies Responding to How are Companies Responding to Balance the Uneven WorkforceBalance the Uneven WorkforceHow are Companies Responding to How are Companies Responding to Balance the Uneven WorkforceBalance the Uneven Workforce


Training makes a difference……

Boost self esteem and personal development of the personnel

Helps in the formation of leaders

Improves technical level (hard qualities) of the personnel and avoids mistakes and reduce safety risk

Increases level of satisfaction with assigned position, which has a direct impact on personnel rotation

Favors promotion towards positions of higher level of responsibility

Contributes to make the employee feel better about himself/herself by improving job performance

Generates return of investment (ROI)

Why is important to provide trainingWhy is important to provide trainingWhy is important to provide trainingWhy is important to provide training

Emerson ConfidentialSlide 9

Maximize Employee Loyalty with Maximize Employee Loyalty with Emerson Educational ServicesEmerson Educational ServicesMaximize Employee Loyalty with Maximize Employee Loyalty with Emerson Educational ServicesEmerson Educational Services

The understanding of the product or installed base and the plant operation, will translate in several advantages:

Increases level of commitment from the employeesDecreases employee attrition Less financial impact for the plant as a consequence of unplanned plant shut downs and employee rotation

The understanding of the product or installed base and the plant operation, will translate in several advantages:

Increases level of commitment from the employeesDecreases employee attrition Less financial impact for the plant as a consequence of unplanned plant shut downs and employee rotation

A well-trained employee, is a loyal employeeA well-trained employee, is a loyal employee


IACET Accredited Training ProviderIACET Accredited Training ProviderIACET Accredited Training ProviderIACET Accredited Training Provider Emerson Process Management

Educational Services is an IACET authorized training provider.

– The International Association of Continuing Education and Training (IACET) is the premier standards-setting organization for continuing education and training. Our strategic mission is to promote IACET standards as a benchmark for quality program delivery. IACET Authorized Providers are an elite group of educators dedicated to quality in continuing education and training. Consumers trust the IACET CEU because they know that the Authorized Providers’ processes must follow the ANSI/IACET Standard for Continuing Education and Training and have been thoroughly assessed by a third party.


U.S. & CanadaLocations 18Instructors 154

Latin AmericaLocations 8Instructors 20

Europe Locations 25 Instructors 119

Middle East & Africa Locations 6Instructors 36

Asia-Pacific Locations 16Instructors 105

SummaryLocations 73Instructors 434

Emerson Global Educational Services Emerson Global Educational Services


Emerson Educational ServicesEmerson Educational ServicesTraining OptionsTraining OptionsEmerson Educational ServicesEmerson Educational ServicesTraining OptionsTraining Options

● Product Training

Asset Optimization

Fisher Control Valves & Instruments

Daniel

DeltaV™ /PROVOX™ /RS3™

Syncade™ Smart Operations Management Suite

Liquid & Process Analytical

Machinery Health™ Management

Measurement

Micro Motion

Ovation® / WDPF®

Regulators

Remote Automation Solutions

Roxar

PlantWeb®

Process Training

Plant Safety

Process Control & Loop Tuning

Refining Process Training


Operator / Maint Training Solutions• Complete Training Solutions

• Services to fit your needs and meet your objectives•Design

• Development• Testing

• Training• ‘As-built’ Courseware

• Scenarios• Scoring• Reports

• Architecture Options

On-Site / Traditional Classroom• Instructor led

• On-site or factory locations• Locations worldwide

• Local Language support• Hands-on

• Engineering• Maintenance

• Operations

V-Learning• Instructor Led

• No travel required

eLearning Training• Hands on, ‘learn-by-doing’

• Self paced training• Available via the internet

• Progress monitored with LMS

Emerson Educational Services Emerson Educational Services Training Delivery Platform OptionsTraining Delivery Platform OptionsEmerson Educational Services Emerson Educational Services Training Delivery Platform OptionsTraining Delivery Platform Options

Consulting Services

Value

Specialization


Emerson Educational Services Emerson Educational Services Traditional Classroom & On-Site Traditional Classroom & On-Site TrainingTraining


Emerson Educational ServicesEmerson Educational ServiceseLearningeLearning

Hands-on, learn-by-doing including workshops Available via the internet Train on your schedule, no travel required


Emerson Educational Services Emerson Educational Services Virtual Classroom TrainingVirtual Classroom TrainingEmerson Educational Services Emerson Educational Services Virtual Classroom TrainingVirtual Classroom Training

FEATURESVIRTUAL

CLASSROOM

Instructor Led

Individual Work Station

Professional Curriculum

Home @ Night

Att end from Anywhere

Customize Content

No Travel Hassles

Best Cost Option

Greatest Course Content Flexibility

https://emersonprocess.adobeconnect.com/_a13754005/p11116600/

https://emersonprocess.adobeconnect.com/_a13754005/p11116600/


World Class Training ApproachWorld Class Training ApproachPlant Personnel: Asset or Liability?Plant Personnel: Asset or Liability?World Class Training ApproachWorld Class Training ApproachPlant Personnel: Asset or Liability?Plant Personnel: Asset or Liability?

Training Determines the Difference:

1st - Training Assessments the Human Centered Design (HCD) approach

2nd – Training Assessments result in Targeted Training

3rd – Targeted Training is more effective and reduces cost

Proven Case Studies

Total Hours of Study for

all Job Roles

Post AssessmentPre Assessment

Training Days

Post Assessment

Pre Assessment

Training Assessments – Targeted Training Assessments – Targeted Training Assessments – Targeted Training Assessments – Targeted

<<< Lifecycle Services Consulting Process >>>

Develop Agreement

Design & Plan

Explore

• Initial customer contact

• Phone and/or face-to-face meeting

• Identify training requirements

• Identify key stakeholders to move forward

• Submit training assessment proposal

• Training Assessment kick off meeting

• Define business objectives

• Define KPIs• Define job roles• Identify SMEs• Identify test questions

• Conduct pre assessments

• Conduct skills gap analysis

• Define training deliverables

• Identify resource requirements

• Define training development timeline

• Submit proposal for training program development

• Develop OTS• Develop MTS• Finalize post assessments

• Develop instructor led training

• Develop on-line training

• Conduct train-the-trainer sessions

• Deploy blended training solutions

• Evaluate and refresh curriculum

Agree to training assessment

Agree to training program

development

Implement


Training On Demand. Competency Training On Demand. Competency development programdevelopment programTraining On Demand. Competency Training On Demand. Competency development programdevelopment program

Industrial AreaIndustrial Area

Vir

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Tra

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Cla

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Work AreasWork Areas

Certification Levels

Certification Levels

Delivery Methods


Emerson Educational Services Emerson Educational Services Targeted Training ExampleTargeted Training ExampleEmerson Educational Services Emerson Educational Services Targeted Training ExampleTargeted Training Example Challenge

– Need to maximize Kuwait Oil Company (KOC) capability

– Expedite 8 graduate engineers productivity

– Provide broad technical knowledge of automation Program Scope

– Definition of business objectives

– Pre-Examination

– Design/Delivery of 19 week training program

– 8 Emerson Training Business Units

– PSS/AO/MHM, Daniel, Fisher, Rosemount Analytical, Micro Motion, RAS and Roxar

– Post Examination Result

– Delivered multi-business unit targeted training program for 8 graduate engineers

– Post examination results revealed notable increased level with knowledge of automation

– Company looking to repeat program at other sites


Educational Service ContractEducational Service ContractEducational Service ContractEducational Service ContractScope

– Provision of educational services providing enrollment for the participation of employees of Petrobras on trainings provided by Emerson. Included all trainings of the Educational Service Catalog - Brazil.

– Duration: 1095 Days

Bu´s Included

– PGS;

– FLOW ;

– RAS;

– FCS;

– RAI;

– RMD


You can Rely on Emerson Educational Services for You can Rely on Emerson Educational Services for Your Team’s Training Needs!Your Team’s Training Needs!You can Rely on Emerson Educational Services for You can Rely on Emerson Educational Services for Your Team’s Training Needs!Your Team’s Training Needs!

Targeted, flexible training designed to satisfy the organizations needs

Numerous topic and learning platform combinations available

Training delivered by experts– Certified instructors have application expertise and field experience

Proven student satisfaction ratings Courses and instructors assessed after each course

We can help you maximize the return on your most important investment – your employees.

Emerson ConfidentialSlide 23

In SummaryIn SummaryIn SummaryIn SummaryExisting Problems:

Macro: Challenges facing the industry at a global level

Our goal:

“Through our competency development program, achieve that your employees base attain operational excellence and increase their sense of belonging towards your company”



Veronica Turner Director Educational Services - Latin AméricaTel: + 1 954 846 5044E-mail: [email protected]

(Place your contact information here)

Veronica Turner Director Educational Services - Latin AméricaTel: + 1 954 846 5044E-mail: [email protected]

(Place your contact information here)

Contactos:Contactos:

Documents

Confidential. Do not distribute. Emerson Educational Services Capabilities Overview Latin America