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Confidential and Proprietary
Resume Development
WELCOME
WELCOME
2
Learning Objectives
Understand:
The purpose of your resume
The key components of a resume
How to choose the best resume format
How to write clear, concise accomplishment statements
How to edit/proof your resume
Draft:
An accomplishment statement
A professional profile/summary statement
3
What do you know already?
1. What is a resume?
2. What is the key purpose of a resume?
3. What are differences of a resume today vs. a resume in the past?
4. Do you need a resume to get a job?
5. How many times will you rewrite your resume, and how long will it take?
6. How many pages should it be?
7. How much time does an HR person spend reading a resume?
8. What key information should be included in a resume?
(20/20, 2.4)
4
Preparation Phase
Beginning Resume
ReviewAccomplishments
DefineAbilities
Match upInterests
Strengths!CareerObjective
(20/20, 1.8)
5
Preparation Tips
Gather/organize needed information
Complete assessments
– Career Survey– Birkman– Values Sort
Write your own resume
1 – 2 pages
Keep the look simple
Avoid using personal pronouns
6
Preparation Tips
Use the past tense
Choose strong action verbs
Annotate and spell out abbreviations
Avoid colored paper, fancy folds, photos
7
Marketing or Misleading
96% of HR professionals conduct reference checks
93% of those said they did not hire the candidate as a result of misrepresentations on applications/resumes.
8
Common Misleading Information
Inaccurate dates Degree inflation Overstating roles and duties Misrepresenting technical abilities Claiming language fluency Providing a fake address Inflating grade point averages
9
Marketing
You CANNOT change your dates of employment
You CAN, to some degree, change your titles
You CANNOT change your academic background
You CAN leave out irrelevant jobs and data
You CANNOT get away with lying just because your company no longer exists
10
A Resume Answers Three Questions
1. What do I want to do next?
Self assessment (Career Survey, Birkman, Values Sort)
2. Why can I do that?
Summary: Broad overview of scope of experience
3. What is my evidence that I can do that?
Professional experience Key results/achievements Education/certifications, etc.
11
The employer wants to know…
1. Can you fill my need?
2. Will you stay for the long term?
3. Are you professional?
4. Do you fit?
12
What should be included?
Summary/professional profile
Professional experience
– Companies– YEARS of employment– Job scope statements– Job titles– Accomplishments
13
What should be included?
Education
Professional development / training
Technical skills
Licenses & Certifications
Military experience
Professional affiliations / memberships
14
What Not to Include
Months of employment
Personal information, physical characteristics
Hobbies and interests
“References available upon request”
Irrelevant Information
15
Art and Science
Guidelines not rules
Many forms of a “best” resume
Work with your coach
16
Resume Heading
Name
Contact information
– Address, phone number, web resume site– Email (professional)
Abbreviated heading on subsequent pages
Save as a template
Use for all correspondence
(20/20, 2.5)
17
Career Profile/Summary
Follows heading
Outlines your qualifications and value add for an employer
Usually written last
18
Professional Experience
Makes and supports your case
Last job first
Detail last 10-15 years, what you are, not what you were.
Company description is optional.
Include Job Scope Statements.
Strengths, contributions, and accomplishments are bulleted.
NAMEStreet Address
City, State, ZIP CodeTelephone
SUMMARY
Purchasing Agent with extensive experience in domestic and international manufacturing. Solid background in logistics, procurement, material and production control. Broad…
PROFESSIONAL EXPERIENCE
ABC COMPANY, NYC, NY 19XX-200XMajor international widget manufacturing company with sales of $XB worldwide.
Senior Purchasing AgentPurchased raw materials for the widget manufacturing operations. Supervised 4 purchasing clerks.
· Accomplishment #1 · Accomplishment #2 · Accomplishment #3
(20/20, 2.8)
19
Scope Statements
Answers the questions:
What were you hired to do?
At what level?
For whom?
With whom?
(20/20 2.9, 2.10)
20
Scope Statements
Demonstrates specific experience or role
Qualifies you for a position
Begins with an action verb
Includes dimensions, range, staff size, budget and reporting relationship, if relevant
Demonstrates general experience and responsibilities
21
Responsibility or Accomplishment?
Responsibilities:
The tasks and activities you were hired to do
Accomplishments:
The results you produced and how you achieved them
(20/20, 2.8 – 2.10)
22
Accomplishment Statements
Support your career goal
Highlight actions which showcase your strengths
Appear in bullet form for easy readability
Based on your CAR’s
Challenge, Action, Result (CAR)
(20/20, 2.9)
Why should we believe you can do what you say you can do?
23
CAR
Challenge: What was the situation?
Action: What did you do and how?
Result: What was the impact?
Challenge not usually included on your resume.
Accomplishments
(20/20, 2.9)
24
Accomplishment Statement Samples
Not specific
Conducted many training programs in several states which reduced problems.
Better
Best Reduced customer complaints by 22% in a 6-month period by conducting more than 45 service technician training programs throughout an 8-state region.
Conducted more than 45 service technician training programs throughout an 8-state region reducing customer complaints by 22% in a 6-month period.
25
Accomplishment Examples
Improved support services 50% in 6 months by launching support program that improved the technical delivery of service co-provider.
Researched and recovered $25 million in out-of-balance conditions during bank systems conversion and post conversions.
Increased revenue $2 million by designing and implementing an automated customer follow-up program.
Reduced average customer call-waiting time to 30 seconds from 2 minutes by designing and implementing a call triage system.
26
Avoid Over Used Phrases
Instead of: Experience working in fast paced environment.
Try: Registered 120+ third shift emergency patients per 7 hour shift. Best?
Instead of: Excellent written communication skills
Try: Wrote jargon free user guide for 11,000 users. Best?
Instead of: Team player with cross functional awareness
Try: Collaborated with clients, A/R and Sales to increase speed of receivables and prevent interruption of service to clients. Best?
27
Accomplishment Draft
Using your Resume Guidelines Worksheet page 3
Draft:
Job scope statement
One accomplishment
10 minutes to write
5 minutes to share with partner
28
Education
Further supports your case
Start with highest level of achievement.
Include College, Training, Seminars, Certifications, Professional Development.
Identify major if related.
Years are optional
NAME
Page 2
ABC COMPANY, NYC, NY 19XX-200XMajor international widget manufacturing company with sales of $XB worldwide.
Senior Purchasing AgentPurchased raw materials for the widget manufacturing operations. Supervised 4 purchasing clerks.
· Accomplishment #1 · Accomplishment #2 · Accomplishment #3
EDUCATION
PROFESSIONAL DEVELOPMENT
MEMBERSHIPS
AWARDS
(20/20, 2.14)
29
Other Sections
Affiliations and memberships
Military experience
Awards/honors
Technical skills
Licenses and certifications
Remember, “Is it RELEVANT?” (20/20, 2.11 –
2.16)
30
Addendum
Patents
Published books/articles
Presentations
Projects, consulting engagements, legal cases, and financial transactions
Client lists, where not proprietary to former employer
(20/20, 2.16)
31
Professional Profile/Summary
Considered by many to be MOST important part of your resume!
600 managers surveyed: overwhelming majority agreed.
Only about 5% of resumes contain this key section.
Robin Ryan
(author of Winning Resumes and Winning Cover Letters)
(20/20 2.7)
32
Summary
State your case, what are your qualifications?
Positioning statement that highlights qualifications and areas of expertise, Unique Selling Points, Strengths and Deliverables.
Industries, positions and functions you’ve held, range and scope.
Narrative or Narrative followed by bullet points.
Usually written last.
NAMEStreet Address
City, State, ZIP CodeTelephone
SUMMARY
Purchasing Agent with extensive experience in domestic and international manufacturing. Solid background in logistics, procurement, material and production control. Broad…
PROFESSIONAL EXPERIENCE
ABC COMPANY, NYC, NY 19XX-200XMajor international widget manufacturing company with sales of $XB worldwide.
Senior Purchasing AgentPurchased raw materials for the widget manufacturing operations. Supervised 4 purchasing clerks.
· Accomplishment #1 · Accomplishment #2 · Accomplishment #3
(20/20 2.7)
33
Summary Draft
Using your Resume Guidelines Worksheet, page 9
Draft a summary for your resume.
Brand statement
Qualifies you for your desired position
Summarizes:
– Industries – Key roles/responsibilities– Key strengths and skills– Unique value add
15 minutes to draft summary
5 minutes to share with a partner
34
Transferable Skills
Key skills desired by employers
Critical when changing career focus
Includes:
– Leadership - Teamwork– Interpersonal - Communication– Flexibility - Problem-solving– Organizational - Analytical– Quantitative - Others?
35
Key Words
What are “Key” words?
Do you know the key words for your profession?
Key words relate to your qualifications:
– Technical expertise– Industry jargon– Product knowledge– Personality traits– Academic credentials
How to determine your key words
– Review ads and job postings for your targeted jobs– Review company websites and how they describe their culture and
employees.
36
Key Word Samples
Administrative
Document preparation
Word processing
Special projects
Administrative support
Team player
MS Word 2007
Multi-line phones
Scheduling/ organizational skills
80 wpm
Excel
Web Designer
Windows
Internet servers
Page Mill
HTML
Photoshop
Project coordination
Sales
Exceed quota
Travel
Lead generation
Customer support
Inside sales
Presentation skills
Account management
37
Key Word Qualification Summary
Sales professional
Achievement oriented sales professional with 15 years of success in international trade and global marketing. Skilled in developing marketing programs, coordinating new product introductions and providing customer support. Experience includes cold calling, new business development and key account management.
Rather than…
Achievement oriented with 15 years of successful experience and proven ability to meet objectives, communicate with clients, and quickly excel in new industries
38
Using Key Words
94% of the top 500 U.S. companies use computer programs to evaluate resumes
Do not creatively try to “hide” your key words in your resume
Not just for on-line applications. People visually scan for these as well
39
Choosing a Resume Format
CHRONOLOGICAL FUNCTIONAL
Name/Address/Phone/Email Name/Address/Phone/Email
Objective (optional) Objective (optional)
Summary Summary
Professional Experience(including selected accomplishments)
Selected Accomplishments(under specific functional areas of expertise)
Education Professional Experiences
• Company name, city, state, dates
•Job titles
No job scope or accomplishment statements
Optional Sections Education
Optional Sections
(20/20, 2.17)
40
Choosing a Resume Format
CHRONOLOGICAL FUNCTIONAL
A Chronological format calls the reader’s attention to your recent experience.
A Functional format directs the reader to your functional strengths and qualifications.
Continuing in the same occupation or industry
Making a significant career change (production to sales; financial planner to teacher)
Career shows steady growth with progressive responsibilities
Job objective is different from your experience
Job objective is similar to recent experience
Experience is gained in different, relatively unconnected jobs
41
Hybrid
Purpose similar to functional
Combines both the key features of the functional and the chronological resume.
– Key accomplishments listed right after summary– Professional experience written the same as chronological,
including job scope and accomplishment statements.
Most recruiters prefer chronological with job scope statements or hybrid over functional resume.
42
Hybrid Resume
Summary
Key Accomplishments
Work Experience
Job scope statement
Remaining accomplishment statements
Other Sections
43
Print and On-line Resumes
WORD VERSION INTERNET VERSION
Smith-Mary.doc Smith-Mary.txt
Used for:
Printing
Face-to-face
Attaching to email
Used for:
Posting on-line
Copying and pasting
into email messages
Includes appropriate formatting for attractiveness
Unformatted for use in electronic or digital applications
Caution when working with newer Windows versions: .docx files
44
The “Internet” Resume
Tips
Create and save plain text version
- No italics, lines, graphs, columns or underlining
- Limit to 60 characters or 6 inches wide
- Include Keywords
Proof, edit, proof
Cut and paste into on-line posting sites
Print out selected areas to proof before posting
When emailing a “Word” resume, consider saving it as a PDF and then mail
45
Professional Bios
To Introduce Yourself to a Broader Audience
Marketing tool for consulting assignments
For speaking engagements
To confirm credentials
To add to a business proposal
In lieu of a resume
No more than three-quarters of a page
Conversational tone – third person voice
46
Possible Concerns
Gaps in work history
Little or no experience in the field you are targeting
Almost all experience is with one employer
Lack of consistency in job history
Job hopper appearance
Lack formal degree
Jobs held many years ago
Age
Work history and education from another country
Others?
47
References
A great networking opportunity!
Contact:
Now/soon
After the interview
After the expected call
Thank you
(20/20, 2.27)
48
Help your references help you!
Consider the key skills, knowledge and abilities (KSA’s) and experience for which you need references.
Share with your references what you would like them to emphasize.
Consider developing a master list of references sorted by your KSA’s
49
References
Reference for Mary Smith:
Jocelyn Hartman
Vice President, Sales and Marketing
ABC Manufacturing
Contact Information:
120 South Main Street
Anytown, ST 74209
(777) 489-1539
Relationship: Former Supervisor at company name.
50
Final Thoughts
Is all the information relevant?
Is it true?
Is it positive?
Is there “white” space?
Is it clear, correct, and concise?
Have you considered search engine marketing?
Did you use the editing checklist on page 2.21?
Greatest emphasis on most recent work?
51
FINELY
Have you mad doubly sure there sure no typos?
Have you used the right sintax?
Have you used proper puncturation?
REMEMBRE
Its got to be letter purrfect
Have your resume “proof read” by at least two people!
52
Tools and Next Steps
Tools:
8eResume Basics including on-line Resources:Resume Examples, Resume Checklist,
Resume Development Tips, Action Verbs by Skill Area
Next Steps:
Develop Keywords, Resume Editing, Coaching,
Post to Right’s Resume Bank on RfH