Conference Schedule

DAY 1 - Wednesday, November 23, 2011

9:00 Registration

9:30 Opening Session

10:30 Coffee break

11:00

PLENARY SESSION 1 Chris Cooper (Oxford Brookes University): Sustainable tourist destinations and management

Graham Walters (London Metropolitan University): Environmental sustainability and tourism

13:00 Lunch break

15:00 PARALELL SESSION 1

15:00 - 15:15 15:15 – 15:30 15:30 – 15:45 15:45 – 16:00 16:00 – 16:15 16:15 – 16: 30

Room 1

English

The Legacy of Transhumance in

the National Park of Abruzzo, Lazio and

Molise (Italy)

L. Zarrilli/M. Avram

Malta as a Prehistoric Heritage

Destination

L. Laganá

Disability parking permits supporting accessible tourism

for all. B. Morris

The identification of primary dimensions of Belgrade tourist offer development applying

factor analysis

V.Tosic/J.Vuckovic

On the limitations of tourist activity in the

Danube Delta

V. Stoica

A study of online social networks impact on potential travelers’

tourism and hospitality choices

T. Atef/M.Balushi

Room 2

English

Geotourism mapping as a means to

maintain destination image and promote social sustainability.

A. Barney

Landscape quality as background of

sustainable tourism development in Ciezkowicko-

Roznowski Park

B. Fornal-Pieniak

Ducking the issues: the canard continues

B. Wheeller

Social Entrepreneurship: A

Hospitality and Tourism Perspective

M.Ergul/ C.Johnson/

D.Kleinrichert

Investigating Transactional

Philanthropy in the Hospitality Industry

C.Johnson/ M.Ergul/

M.Scaglione

Coastal tourism development and

sustainability practices in Pattaya, Thailand

J. L. T. Ong

Room 3

Português/

Español

Rio de Frades – Mining Village and Contributions for

Tourism L.Aguiar/A.Neves/ L.Ferreira/C.Vaz

Seduction Territories. The role of scenic resources in attracting tourist’s

A.Ramos/ R.Marvanejo

Nature Tourism in the border region between Portugal and Spain –

international benchmarking: The German Green Belt

S. Schütte

Planning tourism areas: the case

study of residential tourism in Portugal

L. Marques

Water Sports Potential at Figueira da Foz. An

Integrated Strategic Plan Proposal

A.Rochette/ L.Paredes/ J.Nogueira

Factors of tourist seduction in the Alto Douro Wine Region

route: the travel experience of Historic

Steam Train

V.Salvador/ S.Araújo

Room 4

Português/

Español

Touristic Groups in Azores – The finnish case

Luís Silveira

Public archeology in the city of Braga: tourism and local

development

L. Morais

How do organic farmers regard

tourism? Reflections of farmers from the Alt

Empordà area

X. Armesto/ M.B. Gomez

Anchors Career for Travel Agents: an exploratory study based in Edgard Schein's model

J.Nascimento/ M.Bispo/ N.Costa

The perceptions and forms of action of Corporate Social

Responsibility: a case study of hoteliers in

Paraty-Brazil

R.Lenziardi/ F.Oliveira

Viterbo: a spa resort between past

splendour and future prospects. Integrated

tourism planning.

R. DeIulio/ M. Sileoni

Room 5

Português/

Español

Towards a standard measurement model of

social corporate responsibility information

J.M. Hernandez/

J.M. Mariño

Expectations and perceived quality of

customer service: the model of expectations management of the quality of health and

wellness tourism destination

F.Carvalho

Q for Tourist Quality. Benefits Perceived by the Spanish Resorts

Certificates J. Alvarez/

J.Fraiz/ M. Del Rio

Second homes and the implications of the

waste stream in the summer months. An

exploratory study - Sao

Roque, Brazil.

S.Cobelli

Sustainability of adventure sport

tourism events: the Estoril Portugal expedition race

A.G. Silva/

M.Sarmento

Statistical analysis of hotel market in

Brazil - the case of São Paulo

J. Butuhy/ A.Bonfato/ M.Fonseca/

R.Castro

Room 6

Português/

Español

Mode of entry, real options and strategic

flexibility in internationalization

process of hotel chains

E.Garcia/A.Vargas/C.de la Orden

The satisfaction of wine cultural tourist in the “Condado de

Huelva” C. de la Orden/

A. Vargas/ E. Garcia

The relationship between market orientation and

business performance. A conceptual model for

the hotel industry C.Sampaio/

R.Rodrigues/ J.M.Hernández

Factors with a greater impact on the level of innovation in the hotel

industry in Spain

A.M. Martínez/ A.Vargas

The costumer relationship

importance in tourism

C.Delgado/ J.Fonseca

How to do the complaints

management in Tourism

C.Franco/ J.Fonseca

17:00 Coffee break

17:30

PLENARY SESSION 2 Graham Miller (University of Surrey): Beyond corporate responsibility: questioning the corporate relevance

of tourism

Miguel Moital (Bournemouth University): Experiencia and emotions

20:00 Dinner

DAY 2 - Thursday, November 24, 2011

9:30

PLENARY SESSION 3 Graham Busby (University of Plymouth): Tourism, cinema and creative industries

Ramón Moreno (UNEP - Spanish University of Distance Teaching): New technologies and tourist destinations

11:00 Coffee break

11:30 PARALELL SESSION 2

11:30 - 11:45 11:45 – 12:00 12:00 – 12:15 12:15 – 12:30 12:30 – 12:45 12:45 – 13:00

Room 1

English

Obstacles in the development of peri-urban tourism in the

big cities across Romania

C.Tălângă/ C.Braghină/Zamfir/

Pintilii

Postcards, a particular image of

destinations

J.B.Litot/ J.C. Foltête

Second home tourism in the Oeste Region,

Portugal: Features and Impacts

M. Roca/J.Oliveira

Z.Roca/L.Costa

Consolidation of the urban-rural interface by means of tourist

activities

I.Ianoș/ C.Braghină/

D.Zamfir/V. Stoica

Destination competitiveness measurement: A

qualitative research approach for the spanish region of

Extremadura

L.Andrades/ G.Borrego

Is the environmental dimension of

sustainability an obstacle to achieve the economic dimension of

sustainability? An international empirical

evidence J.Pulido/

L.Andrades/ M.Sánchez

Room 2

Português/

Español

The right to information about the

tourist destination

C.Fernández

Level of implementation of quality in Spanish

health resorts. Empirical analysis

J. Alvarez/ J.Fraiz/

M. Del Rio

Quality management stays thermal in the region of center of Portugal. Empirical

study

J. Alvarez/ J.Fraiz/

M. Del Rio

Tourism and Brazilian filmmaking: the

possibility of new itineraries

K. Alves

CLASS "C" and "D" Inclusive Tourism or

Source of Income

K. Alves

An essay towards a Tourism Information

Central

B. Martinho

Room 3

Português/

Español

Training in tourism: the role of CET in the development of

tourism activities

E. Ramos/ M.Salgado/ P.Almeida

Engaging Foreign Languages

Educational Needs in the Future Trends of

Tourism

P. R. Silva

Issues on Tourism and Marine Resources

employability: a challenge for Higher

Education?

S.Eurico/ F.Oliveira/

S.Gonçalves/ S. Pais

Students demand for higher education in

Tourism: the reality of ESTH / IPG

M.Salgado/J.Vaz/

A.Godinho

Sustainable tourism and environmental

education in Montesinho and

International Douro Natural Parks: A Case

Study

F.Martins/J.Castro

The Municipalisation of Tourism and the

Qualification of Human Resources

J. Gomes/ M. Salgado/ J. Martins

Room 4

Português/

Español

Tourism local policies: participatory

management and community

empowerment as instruments of

competitiveness at Guamaré,Brazil

J.Silva/I.Silveira

Public Policies towards a Tourism Branding Strategy

B. Martinho

Tourism destinations

competitiveness a benchmarking

analysis

L.Ferreira

The evolution of the image of Spain as a tourist destination

M.Plumed/C.Elboj/

V.Tena

Recent evolution of Spanish coastal tourist

destinations´ performance: an

analysis based in the demand and supply for

accommodation T.Domínguez/ P.de Carlos/

M.E.Alén/

The New Governance of Tourism

Destinations: Does It Mean an Increasing

Competitivity?

R.Marrafon/V.Paül

Room 5

Português/

Español

Tourist’s Satisfaction, Image

or Emotions?

M.Rey/C.Medina/ R.Rufín/A.López

The importance of Voluntourism as a new

tourism product: helping while going

abroad

N.Abranja/ A.Alcântara/ A.Marques/ R.Ferreira

Innovation, e-commerce and

state

A.Augusto

Tourism, Disability and Stress-Coping: is there a (creative)

connection?

A.Moura/ E.Kastenholz/

A.Pereira

Canoeing down the Douro –sports and

leisure as one

R. Garcia

Room 6

Português/

Español

Destination brand index – a new assessment

methodology for destination brand

equity

F.Dias/ J.Vasconcelos/

M.Schön

One Flew Over the Brand’s Nest: The

anchorage of tourist brands in the territory

and heritage

F.Dias/

I.Marques

Analysis and Implementation

Model of a Regional or Local Tourism

Destination Brand

J.F.Santos/ L.Figueira

Behavior and profile of fiction series and other audiovisual products

consumer

N.Araújo/J.A.Fraiz

Religious Tourism: ambiguity or a

business opportunity?

A.Carvalho

Consumer behaviour of

Spanish clients regarding hotel products and

services J.M.Rodríguez/

M.Celemín/ L.Rubio/M.Alonso

Room 7

English

World Heritage City of Penang: An

International Marketing Tools to Promote Penang Tourism

C. S. Brandon-Ooi

The Competitiveness of Medical Tourism in

the Periphery Countries: Turkey’s

Growing Niche Market

G. Sahin/ S.Tuzlukaya/ G. Karakoc

The impact of customer relationship

marketing on costumers' Image for Jordanian Five star

Hotels

T.Hashem

Destination image from both sides of

the counter

D.Stylidis/ E.Szivas/A.Biran

How does destination governance affect

destination branding?: an exploratory study on Emerald Coast

G.Chiappa

Revitalizing the Kenyan Destination: Park Branding and

Eco-rating Schemes

B. Kihima

13:00 Lunch break

15:00 PARALELL SESSION 3

15:00 - 15:15 15:15 – 15:30 15:30 – 15:45 15:45 – 16:00 16:00 – 16:15 16:15 – 16: 30

Room 1

English

Asymmetrical development of

weekend tourism in the metropolitan area of the city of Bucharest

I.Ianos/ C.Tălângă/ R.D. Pintilii

Evolution of the research

methodology in the destination image

studies T. Armenski/

N. Durcic

21st CENTURY CASCAIS: How the

Waves of Time forged a Cultural Heritage

also enjoyed by Tourists

C.Carvalho

Building a country branding strategy through Corporate

Social Communication

C. Cozmiuc

Tourism Destination Image Of Post-

Revolution Egypt As Perceived By UK-

Based Travel Intermediaries

G. Afifi

Visitors to the city of Évora: who are

they?

M.N. Marujo/ J. Serra/

M.Borges

Room 2

English

The “repulsive” tourist vs the “slow”

tourist

E. Di Clemente/ P. De Salvo/

J.M. Hernandez

Exploring Business Opportunities in Marine

Affairs: A feasibility study for submersible

research tourism

A. Adams

Perceived Service Fairness and

Relationship Quality in Restaurant: Evidence

from a Developing Country

D.Nikbin

Sustainable Tourism

Development: The Role of International

Organizations

W. Nasser/ M. Donsimoni

Gastronomic brand of tourism

destination: the experience of St.

Petersburg V. Gordin/

E.Chernova/ J.Trabskaya

A Model of Integrated Beach

Resort Development

R. Smith

Room 3

Português/

Español

Authentic events and behavioral intentions: insights from the Holy Year 2010 in Santiago

de Compostela

S.Novello/ D.Rodriguez/

E. Pawlowska/ F.Martinez

Visiting Santiago de Compostela during the Holy Year 2010: Does the Xacobeo make the

difference?

D.Rodriguez/

M.Murias/ S.Novello

Quantitative performance

evaluation in the hospitality industry

C.Nunes

Tourist guides training: conceiving

historical and cultural itineraries

C.Ribeiro/ C.Costa/

I.Oliveira/D.Branco

Determinants in the choice of hotel

services through the websites: Consumers´

effort translated into strategies to

reduce perceived risks

A.Souza/ M. Barbosa

M.Kovacs/C.Castro

Rail Travel through Europe: InterRailers satisfaction regarding the quality of these services provided in

Italy, Greece and Croatia

C.Fernandes/ M.Coelho

Room 4

Português/

Español

City sustainable governance and city marketing monitoring

systems: a meta-analysis

A. Azevedo

The stakeholders and his influence in the

management of tourism

G.Morales/ J.M.Hernandez

Business Tourism Destination - Analysis

of Satisfaction and Loyalty

A. Almeida

The competitiveness of tourist destinations

through the restaurant industry

J. Cánovas

Tourism Images of Brazil on the site

YouTube: the channel “Visit Brazil”

C. Corrêa

Weather, climate and tourist behaviour. The beach tourism of the

Spanish Mediterranean coast as a case study

E.Martínez/ M.B.Gómez

Room 5

Português/

Español

Negative effects of promoting a

destination based on a film route. The case of

a surrealist cult film

A.Millán/ J.García /

E.Díaz

Surf tourism and market segmentation by motivation: the Rip

Curl Pro 2010 Portugal

J.P. Jorge/

P. Reis

Residents' perceptions to surf tourism: an

exploratory approach

J.P. Jorge

Factors influencing length of stay of cultural tourists

J. Brida/

M. Meleddu/ M. Pulina

From rural branding to the new tourism

products

A.Ventura/ E.Castro/

G.Fernandes

Leadership and Innovation in SME’s

– a case-study in Hospitality

M.L.Calisto

Room 6

Português/

Español

The sustainable value chain model: archaeological sites in the future global

marketplace

N.Recuero/

J.García/F.Blasco

Rural tourist attitude towards agritourism

in Extremadura

F.Leco/ A.Pérez/

J.M.Hernández/ A.Campón

Outdoor dynamic group benefits in

personal and social development

E.Ramos/ S.Saraiva/ P.Marques

The Relationship Marketing and

Customer Loyalty Program via Loyalty - Study Applied to TAP

Portugal

S.Nunes J.Fonseca

Tourists’ satisfaction with Santiago de

Compostela during the Holy Year 2010 and its

implications to their future behaviour

E.Pawlowska/

F.Martínez/ M.P.Murias

Tourism and territorial development: analysis

of the growth pole model versus the

territorial and endogenous model

P. Alcobia

17:00 Coffee break

17:30

Plenary Session 4 Paulo Almeida (Polytechnic Institute of Leiria): The image of tourism destination

José Filipe Torres (CEO Bloom Consulting): Country Branding

19:00 Closing session and Best Paper Award

DAY 3 - Friday, November 25, 2011

SOCIAL DAY Unforgettable experiences in the Oeste Region • Alcobaça Monastery – UNESCO World Heritage • Amazing Medieval Town of Óbidos and memorable lunch • Wine cellar – a real countryside experience in Bombarral