Conference- Pathfinder update Oct 12 Stuart Hall and Layla Bridger Improving Services for Disabled Children

Conference- Pathfinder update Oct 12

Stuart Hall and Layla Bridger

Improving Services for Disabled Children


The old/current customer experience


Parents and carers feel they are facing a system where they have

to battle for the support they need, where they are passed from pillar to post, and where

bureaucracy and frustration face them at every step.



Parent



So what we did….

• Families experiences within particular areas were often really good, but when support was required across more than one team, generally the family experience was not so good. Work on the Disabled Children and Adults (DCA) review started 2011 to improve this

• Engaged with 150 staff across social care (children and adults), local authority education services and health services

• Engaged with 80 customers face to face and received 240 returned electronic surveys

• Wiltshire applied to become a pathfinder in August 2011. Multiagency bid. Wiltshire one of 20 successful applications

• Asked to ‘pathfind’ on single assessment process and personal budgets

• The work of the DCA review and pathfinder has merged, now the DCA Pathfinder


DCA pathfinder- our achievements

• Co-production with children and young people and parent carers.

• Co-production with design team

• Agreement to design integrated service that brings together elements of children and adult social care, education and some targeted services to support children and young people with disabilities and Special Educational Needs aged 0 to 25 (stability)

• Development of new paperwork to facilitate the single assessment process and plan

• Development of a Special Educational Needs and Disability (SEND) Lead Worker


• Establishment of “proof of concept team”

• Initial feedback from families very positive

• Training underway– Person centred– Key working

DCA pathfinder- our achievements cont:-

Hello my son is called Dave.

He finds any change really difficult and is going to be 18 next year.

I was really pleased when we were asked to be involved in this project. At our meeting there was someone from education and a social worker., including one from adult care This has never happened before.

We are planning what happens now and for Dave’s future. I liked the idea that all the people were in the same room and I didn’t have to say things to different groups of people.


Challenge

Focus on age 0-25Not 0-18 and 18 +

Across social care, education and health

Starting to blur the boundaries

Practitioners Children and young people Parent/carers


Next steps

• WPCC working hand in hand with Local Authority

• WPCC Pathfinder Event

• Families will test, develop the structure and model which will in turn …

• Inform the Local Offer

• Training of Staff


We have created an e-forum where information about our work can be accessed by anyone and you can join online discussions.

https://wiltshiredcapathfinder.org.uk/home

Or email us at

[email protected]

Documents

Conference- Pathfinder update Oct 12 Stuart Hall and Layla Bridger Improving Services for Disabled Children