Bulletin 54A30E10-01EN

Computerized Maintenance Management SystemeServ

A new, cloud-based solution for facility maintenance management• Cost effective• Smart device-enabled• World’s highest level of information security• Dashboard functionality visualizing information

Service staff Field Management Maintenance staff Operator

In-houseLANMobile

communication network or

wireless LAN

+

0

-

- Defective quality, material loss (decrease in yield)- Repair time + cost of repair parts

- Raw material cost - Energy- Labor (overtime and holiday work payments)

Effect of decreased failures

Loss from failure

Reduced Downtime of Production Lines

Benefit A from decreased failures

Benefit A from decreased failures

Loss on reproductionBenefit B

from decreased failures

Benefit B from decreased failures

Setup time

Loss from failure

Present

Uptime

Loss on reproduction

Setup time

Loss from failure

Uptime

Increase in uptime

Loss on reproduction

Gain

Loss

Increased profit thanks to reduced downtime

Stage 0

Stage 1

Stage 2

Stage 3

Stage 4Company-wide standard KPI management

and spare parts management

Formulating maintenance standards and reviewing inspection procedures

based on failure history analysis

Spare parts management and failure history

management

Equipment ledger management and

work history management

The Maintenance Management System That Supports Maintenance Professionals

— An easy-to-use handy toolset for those working toward zero failure — Start Small, Grow Big.

Based on the rich track record and expertise gained through developing and supporting business software packages over many years, Yokogawa offers a new cloud-based maintenance management system.

To achieve a production plan, it is essential to maintain the capacity utilization rate of the

production lines and product quality at a satisfactory level, and thus to prevent failures.

This requires not only taking measures against recurrence but also forecasting failures

and planning preventive measures. It is also necessary to verify whether these measures

are working effectively to strengthen maintenance management.

The eServ solution was developed for facility maintenance professionals.

- Drawing up a step-by-step plan tailored to each customer

- Introducing the system operation know-how

- Advising key points for setting up

Maintenance activities support your business enterprise

Consulting for assured effect of introduction

Features

Four stages to embracing and fully leveraging the system

Reduction in failures- Locating the weak points in production facilities and

strengthening them Makes the production facilities fault-tolerant.

- Preventing failure recurrence and making innovations to preventive maintenance culture Makes a change from passive maintenance to

proactive maintenance.- Reducing the frequency of line stoppages and

downtime Reduces production opportunity loss and loss from having to repeat production.

Disclosure and sharing of maintenance information- Standardizing the maintenance information that used

to be held by individuals in varying detail and quality Enables aggregation, analyses and comparisons.

- Reinforcing practical use of maintenance information as shared assets of the organization Enables transfer of knowledge and visualization

of information.

Increase in precision of maintenance budget planning- Budget planning using buildup method Selection and aggregation based on priority levels

- Maintenance planning for medium and long term Leveling maintenance costs and labor

Optimization of maintenance plan- Suppresses excessive maintenance and optimizes the preventive maintenance cycle.

Use of a tablet* enables:- Data search in the field · · · · · · · · · · · · · to view past data and relevant documents.- Recording of the field statuses as

photos or videos · · · · · · · to transfer and save high-quality information.

- Inquiry for parts stock · · · · · · · · · · · · · to shorten the time to search, and thus the time to repair.

Maintenance information sharing- Provides SNS dedicated for use by eServ users.

- Allows necessary data to be used anytime from anywhere, realizing smart maintenance.

- Presents real-time information on the dashboard.

- Enables data analyses using the drilldown function.

Visualization of information for business operation and management

The eServ solution provides application services based on the server functions, database and information security of salesforce.com Co.,Ltd * Limited to tablets running a Windows operating system (excluding mobile operating systems)

Expected benefits of eServ

Become used to it, then scale it up while confirming the effects.

- Get started with the minimal functions and equipment. Minimize the burden of initial data entry.

- First, get used to the system. Co-produce an operation manual to establish the system.

- Enhancements can be achieved by just adding user licenses as necessary. Thanks to the cloud, there is no need to add a server.

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9-32, Nakacho 2-chome, Musashino-shi, Tokyo 180-8750, JAPAN

Information in this document is subject to change without notice.All Rights Reserved, Copyright © 2017, Yokogawa Solution Service Corporation

Printed in Japan, 709(KP) [Ed : 01/b]

System architecture

System requirements

Company and Product names are trademarks or registered trademarks of their respective holders.

To run eServ, you only need an Internet connection and computers running a Windows operating system (excluding mobile operating systems) and one of the following Web browsers

• Microsoft® Internet Explorer® 11 • Google Chrome • Mozilla® Firefox®

Equipment ledgermanagement

Work request management

Failure informationmanagement

Plan and history management

Inventory control

Common functions

Equipment master (equipment speci�cations, maintenance

standards, component parts)

Plans and histories (of parts used)

Security (Read and Edit)

Model master

Work request and acceptance

Failures

Parts master

Schedule list

Parts inventory management

Reports & DashboardsUsers

Memos, documents Data change history

Storage, retrieval, inventory check

Chatter (SNS)

Master management

Approval work�ow

Smart facility management by using smart devicesUsing Windows tablets innovates the field work for facility maintenance management.

Low initial costNo need to purchase a server machine or software packages. Monthly charges can be processed as expenses, thus greatly reducing the initial cost.

SNSSNS function allows access to necessary information from a single screen at anytime, connecting persons to information in real time.

A wealth of system resourcesAbundant system resources can be used at low cost. They include multi-server operation, availability record beyond 99.95% and ensured response of less than 300 milliseconds per page.High security

Certified for various security standards (including those of financial institutions). Outstanding information confidentiality even compared with systems with in-house servers.

Global supportNo restrictions on server location — ideal for those who want a global common system.

Efficient system monitoring and operationEliminates the work needed for operating the system, such as server maintenance management, making backups and troubleshooting. System management is much more efficient, saving labor.

Latest operating environment at all timesLatest applications can be used anytime.

No need for server upgradesThere is no need to upgrade the server, and no need for version upgrades of the operating system, database software and so on.