COMPREHENSIVE WORKFORCE DEVELOPMENT PLAN 2017-2020 · Food Safety/Allergen Awareness (Public Health) 2. Safety & Security of food supply, hotel guest data information, and tourism

COMPREHENSIVE WORKFORCE DEVELOPMENT PLAN

2017-2020

Partnership: RI Hospitality Industry Partnership

Synopsis:

In response to identified industry demand; focused expansion on food safety,

hazard mitigation training and education programs.

Develop and deliver Business Excellence series for companies.

Youth focus including Career and Tech school curriculum development, guest

speakers, visits, culinary competitions, and other activities.

RI Hospitality Industry

PartnershipComprehensive Plan for 2017

Mission & Values:

The RI Hospitality Education Foundation's mission is to develop,

support, and promote career growth opportunities within the

hospitality industry to benefit students, organizations, and the

economy.

We achieve this mission through our work with youth, unemployed

adults, and incumbent employees. Our focus is on career awareness

providing work-readiness training, and offering occupational skills

training.

Our board of directors and professional staff work in a culture of community,

including the guiding principles of accountability, transparency, stewardship

and diversity. The tenets of the Culture of Community are characterized with

our “Four Cs”

• Cooperation – Working together to benefit the industry

• Collaboration – Encouraging teamwork, support and community

partnerships

• Communication – Exchanging ideas, information, and opportunities

• Connection – Creating relationships within the industry

RI Hospitality Industry Partnership

Who are we?

• Rhode Island’s Hospitality Industry is a “Super-Sector”

representing foodservice, lodging, and travel/tourism industries.

• Our industry employs 70,000 people in Rhode Island.

• We represent 13.7% of Rhode Island’s private sector

employment.

• Our industry is an Economic Powerhouse generating $4.2 billion

for Rhode Island’s economy.

• We are the Industry of Opportunity where most teenagers earn

their first job and incumbent workers have significant choices

throughout their career pathway.

• According to RI Department of Labor & Training Labor Market

Information, our industry is projected to have the 2nd highest

increase in employment growth for 2024 with an additional

4,321 which is a 9.3% increase. That’s in just lodging and

foodservice alone!


Historical Timeline

1963 RI Hospitality Association 501(c)(6) established

• Represents 700 member/employer partners

1994 RI Hospitality Education Foundation 501(c)(3) established

1999 National Restaurant Association Educational Foundation’s ProStart program

is established in 1st school in New England at William M. Davies, Jr. Career &

Technical High School

• Expansion to all 50 states and 7 schools in Rhode Island

2010 ProStart Culinary Arts and Foodservice Management Competition launched

2012 RI Hospitality Training Academy Launches

• Training delivered at youth centers, high schools, community based organizations,

and the RI Department of Corrections

2015 Real Jobs RI partnership established – RI Food Management Training Pathway

• Focus group studies

• National Restaurant Association Educational Foundation’s ManageFirst industry

credential program offered to incumbent employees

2017 Change name from RI Food Management Training Pathway to RI Hospitality

Training Academy




2016

Employer Testimonial

“The Pro Start students are absolutely fantastic! They have such great

work ethic, superb hospitality skills, and a very high level of

professionalism. These are the individuals who are going to highly impact

the industry in the future. It is extremely beneficial that they are learning

these skills at such a young age.”

-Nicole Mattiello, Director of Marketing & Business Development

Pranzi Catering & Events

Student Testimonial

“I have already been working for about 3 weeks and I LOVE IT. It has been

EVERYTHING I wanted from an externship site. They have me doing so

much of what I learned in high school and my first year of college and I am

gaining so much real life experience. I think I have made a great

impression and all of my chefs and coworkers are very taken by my speed

and amount of skill in the kitchen. I wanted to thank you again for helping

me find this site. It holds such high standards and is such a professional

company that I am working hard to make a stronger connection with them

by the end of my externship for a future prospect in the company.”

-Keyla DeHoyos, 2015 ProStart Graduate

Sophomore at Culinary Institute of America


Guest Speaker Testimonial“Great job yesterday! Thank you for including me in this experience. What an amazing program! I know that a lot of heart and soul goes into this program and it is not easy. You must feel so good to know that you have helped people who are trying so hard to better themselves and get to the next step in their life. I could not stop thinking of the graduates all afternoon. I even had dreams last night about them.

I was really touched by the gal that spoke who said she was a homeless mom. I cannot even imagine...You know what her daughter said to me? she said. "My mom works so hard". Thank you for executing this wonderful program. “

Laurie Z. Stroll, CMP, DMCPPresidentNewport Hospitality, Inc.



Skills Competencies

Rhode Island’s Hospitality Super Sector is a “High-Touch,

High-Tech” industry with skills competencies covering the

following six tiers:

1. Personal Effectiveness

2. Academic

3. Workplace

4. Technical (Industry-Wide)

5. Technical (Industry-Sector)

6. Management and Occupation Specific

Soft Skills

Hard

Skills

Catering

Transportation

Entertainment

Tour Operations

Attractions

B&B

Limited Service

ResortsSpa

Rooms

Front Office

Security

Fine Dining

Private Chef

Special Events


Skills Competencies

Rhode Island’s Hospitality Super Sector is a “High-Touch,

High-Tech” industry with skills competencies covering

the following six tiers:

1. Personal Effectiveness

2. Academic

3. Workplace

4. Technical (Industry-Wide)

5. Technical (Industry-Sector)

6. Management and Occupation Specific

Current Industry Challenges

1. Food Safety/Allergen Awareness (Public Health)

2. Safety & Security of food supply, hotel guest data information, and tourism security

3. Staffing shortages (line cook positions)

4. Employee soft skills

5. Majority of industry is small business, small staff, small budget, small time

6. Taxes and Regulations placed on small businesses

7. Small profit margins – leaves very little room for training and investment

8. Upcoming legislative session – we are expecting a lot of labor legislation to be introduced in

2017 and beyond

9. Industry Image for Career Pathways – Despite being the beginning of the workforce life cycle

where teenagers earn their first job, many parents and guidance counselors do not

encourage their children/students consider our industry as a career.

10. Multiple generations in workforce and customer base


Proposed Solutions

1. Launch marketing campaign for Food Safety education and consultation

2. Develop and deliver collaborative educational programming in the area of employee and guest

safety and security

3. Encourage employers to partner with ProStart schools to fill entry level positions and develop

line cooks

4. Develop online option for our soft skills training programs

5. Leverage grant training dollars and connect business owners to funding opportunities through

RI Commerce Corporation, Real Jobs RI, RI Department of Labor, Governors Workforce Board,

local Workforce Investment Boards

6. Expand partnerships with state departments to co-host seminars, webinars, and workshops

providing educational resources to bridge business and regulations

7. Facilitate study groups, focus groups, or task forces to address common business challenges

8. Educate business owners, legislators, and prepare for expected changes

9. Collaborate with RIDE’s Career & Technical Education Board and Trust to ensure that Rhode

Island’s CTE students are achieving job skills competencies while also earning industry-

recognized credentials such as HTMP, ProStart, and ServSafe

10. Deliver incumbent worker training and certification courses



Proposed Solutions Implementation Timeline

Attached to this presentation is a detailed Excel document that provides a timeline of activities,

the goals they are aligned to.

In total we expect to serve over 1,600 employers, incumbent workers, students and teachers.

Our Vision

1. To increase Food Safety education, training, and HACCP (Hazard Analysis and Critical Control

Points) in Rhode Island

2. Deliver a robust Business Excellence Series for our super-sector on topics such as:

• Cyber-security

• Alcohol service laws

• EMV Chip Reader technology

• Wage & Hour / Overtime regulations

• Food cost control

• Sustainability

• Diversity and sensitivity training

3. Develop and launch online training modules for the RI Hospitality Training Academy.

4. Collaboration with CTE Board and RIDE (Preferred CTE curriculum recognized by RIDE) while

also provide mentorships, field trips, guest speakers, scholarships, competition, teacher

training, teacher externships

5. Increase COA (Certificate of Achievement) levels for all ProStart students by providing

teacher training and support



Food Safety

Manager

Part-time

Workforce

Development

Manager

Full-time

CTE Coordinator

Full-time

Role:

• Launch Food Safety

Marketing Plan

• Conduct Private Food

Safety Audits

• Provide consultation

on HACCP Plans

• Deliver Food Safety

Manager Certification

Training

• Deliver ServSafe Food

Handler Training

Compensation:

$30,000 plus benefits

Role:

• Research and develop

online training module

• Deliver incumbent

worker training

• Develop two-year AS

degree program

• Collaborate with RJRI,

and other state

departments

• Collaborate with

grant-writer to

identify funding

opportunities

Compensation:

• $50,000 plus benefits

Role:

• Collaborate with

RIDE/CTE Board

• Liaison with CTE

programs and RI

Employers

• Deliver job shadow,

mentor, internship,

experiences to CTE

programs

• Increase number of

ProStart students

earning COA.

• Deliver CTE Teacher

Training and

Experiential Learning.

Compensation:

• $50,000 plus benefits

Service Delivery Staff Needed

Proposed Budget - $236,000

• $162,000 Service Delivery Staff (2 full-time positions and 1 part-time position)

• $12,000 ProStart and HTMP textbooks (50% of cost)

• $20,000 Online training module development

• $6,000 Classroom rental space

• $36,000 Leased equipment and office materials for 2 full-time positions and 1

part-time position

Goal

To serve over 1,600 employers, incumbent workers, students and teachers.

Measurement

• Number of businesses, workers, students served

• Impact of services provided

• Number of training certifications earned


Documents

COMPREHENSIVE WORKFORCE DEVELOPMENT PLAN 2017-2020 · Food Safety/Allergen Awareness (Public Health) 2. Safety & Security of food supply, hotel guest data information, and tourism