Comparative Analysis of Public & Private Bank(Icici &Sbi)-1 (2) (1)

8/9/2019 Comparative Analysis of Public & Private Bank(Icici &Sbi)-1 (2) (1)

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RESEARCH PROJECT REPORT

On

(COMPARATIVE STUDY OF PUBLIC AND PRIVIATE BANKS)

(ICICI & SBI)

KCC Institute ! M"n"#e$ent% 'e"te' Ni"

Su$itte !' t*e +"'ti", !u,!i,,$ent ! e#'ee !

M"ste' ! Business A$inist'"tin

Su$itte -

Stuent N"$e./ABHA RANJANR,, N01221344405

B"t6*. 7401/08

Submitted to

Concern faculty member

Prof. / Dr. SHAKTI PRAKASH

De+"'t$ent ! M"n"#e$ent

KCC Institute ! M"n"#e$ent7B/7C% Kn9,e#e P"':/III% 'e"te' Ni"% UP


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CONTENTS

1. DECLARATION 3

2. CERTIFICATE 4

3. ACKNOWLEDGEMENT

5

4. INTRODUTION 7

INDUSTRY PROFILE 9

COMPANY PROFILE 22

PRODUCT PROFILE 45

4. OBECTI!E OF T"E RESEARC" 53

5. SCOPE OF STUDY 55

#. DATA ANALYSIS 75

7. INTERPRETATION 91

8. SWOT ANALYSIS 93

9. RECOMMENDATIONS 95

10. LIMITATIONS 9#

11. CONCLUSION 97

12. BIBLIOGRAP"Y 98

13. ANNE$URE

99


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DECLARATION

I hereby, declare that myself, AB"A RANAN, has made project report on

(COMPARATIVE STUDY OF PUBLIC AND PRIVIATE BANKS)

For "CL I%&'()(*+, L-,-*+/ I further declare that my report is an original work and

is not duplicate of any other project.

A %%


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CERTIFICATE

This is to certify that the RESEARCH REPORT entitled “COMPARATIVE

ANALYSIS OF PUBLIC & PRIVATE BANKS (ICICI & SBI)” being sb!itted by ABHA RANJAN flfill!ent of the re"ire!ent of #$P$Technical #ni%ersity is a

record of an inde&endent 'or done by his nder !y gidance and s&er%ision$

Dr. SHAKTI PRAKASH ABHA RANJAN

Directr!MBA "#$$#%"


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PREFACE

The corse of )siness Stdies re"ires any &rofessional to ndergo S!!er Training for Si* to

eight 'ees$ In any +anfactring,Ser%ice,)aning indstry or co!&any$ -ring this &eriod one get

&ractical no'ledge abot organi.ation / it0s 'oring in different sector$

The &r&ose of this training is to stdy1 analy.e / co!&are P#)2IC SECTOR / PRI3ATE

SECTOR )A45 (ICICI/A)I61on there 'oring / financial &ositions1 in 7HA8IA)A-$

-ring training I collected / inter&ret data related to !y 'oring on fll faith$

I shall al'ays be obliged to e%erybody 'ho gi%es their %alable sggestions / co!!ents dring

co!&letion of this &ro9ect re&ort$


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ACKNO'LEDEMENT

It is !y o&&ortnity to 'or on HDFC BANK 1 'hich is a leading )an of contry1 on !y research

re&ort$ +y to&ic for the research &r&ose i COMPARITIVE ANALYSIS OF PRIVATE

&PUBLIC SECTOR BANK (ICICI & SBI).

I 'old lie to e*&ress !y sincere thans to1 for &ro%iding !e an o&&ortnity to ndertae !y

&ro9ect$

I ha%e no 'ord to e*&ress !y gratitde to'ards or -irector Sir1 Dr.SHAKTI PRAKASH / !y

&ro9ect !entor allso for their %alable contribtion dring co!&letion of this re&ort$

$

A*+, r,-,-

MBA! IV SEM

ROLL NO.!"#$$#%"


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INTRODUCTION

BANKIN IN INDIA

:ith the onset of the 'orld'ide de&ression in the early ;s1 bans too a hard hit1 'hich led to

Congress creation of federal de&osit insrance$ President Franlin -$ Roose%elt o%ersa' the

i!&le!entation of la's ai!ed at li!iting riss to bans and restoring A!ericans confidence in the

baning syste!$

Since then1 baning has ndergone a re%oltion 'ith technology transfor!ing the 'ay A!ericans

ban$ First tele&hone baning1 and then AT+s1 debit and credit cards1 ha%e lead the 'ay to ne'

inno%ations$ Today1 online baning and electronic !oney are e%ol%ing$ )ans stri%e to ser%e the

greater &blic in a co!&etiti%e !aret that ensres a safe and sond baning syste!$ Fro! religios

te!&les and Italian dess to coffee hoses and the Indstrial Re%oltion1 baning has fore%er

changed the 'ay 'e li%e$

)ans &lays %ery sefl and dyna!ic role in the econo!ic life of e%ery !odern state$ )ans are the

&i%ot of !odern co!!erce$ A co!!ercial ban is a &rofit seeing bsiness fir!1 dealing in !oney

or rather dealing in clai!s to !oney$ It is a financial instittion that creates de!and de&osits1 that is1

de&osit acconts 'hich are sb9ect to transfer to a third &arty by !ean of a che"e$ The de&osits in a

co!!ercial ban circlate as !oney1 'hile de&osits in other financial instittion do not$ The O*ford


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-ictionary defines a )ans as “an establish!ent for the cstody of !oney 'hich it &ays ot on a

csto!er0s order”$ This ho'e%er1 is not a %ery satisfaction definition1 since it ignores the !ost

i!&ortant fnction of the ban1 'hich of creating !oney or creating credit$ +ost co!!only1 then

bans ha%e been defined as dealers in debt$ Sayers !ore clearly states? @ “'e can define ban as an

instittion 'hose debt are 'idely acce&ted in settle!ent of other &eo&le0s debts to each other”$

A baning co!&any in India has been define in baning co!&anies Act ;


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e*tre!e1 o'ned flly or &artly by the go%t$ / on the other e*tre!e the bans o'ned by &ri%ate

o'ners called &ri%ate sector bans$

The &blic sector bans are said to be slo' and inefficient in offering the ser%ices$ :hile on the

other hand &ri%ate bans are set to be !ore &ro!&t / efficient$ )t !aing sch ind of state!ents

beco!es %age and biased nless 'e do a co!&arati%e stdy on both ind of bans$

Ths the &resent stdy hade &t so!e light on the "ality of ser%ices as &ercei%ed by the csto!ers

in both inds of bans$ In today0s era csto!er is considered to be the ing of the !aret1 the

!areters are designing their ca!&aigns as &er csto!er0s re"ire!ents1 so that the csto!er cold

dra' as !ch satisfaction$

)y csto!er satisfaction 'e !ean the delight that a csto!er gets by sing a certain inds of

&rodct$ )ans ha%e %aried range of &rodcts (an offering6 to ser%e and sccess of 'hich de&ends

&on csto!er0s satisfaction 'ith that &rodct.

)t ser%ing a &rodct to a csto!er doesn0t &t an end to the res&onsibility of the organi.ation

the ser%ices &ro%ided 'ith the &rodct are %ery i!&ortant$ 4o organi.ation can sr%i%e 'ithot

offering good ser%ices besides the &rodcts$ Infect offering good ser%ices &ro%ides a &latfor! to the

organi.ation for seller csto!er relationshi&$

:ith years1 ban s are also adding ser%ices to their csto!ers$ The Indian baning indstry is &assing

throgh a &hase of csto!ers !aret$ The csto!ers ha%e !ore choices in choosing their bans$ A

co!&etition has been established 'ithin the bans o&erating in India$

:ith stiff co!&etition and ad%ance!ent of technology1 the ser%ices &ro%ided by bans has beco!e

!ore easy and con%enient$ The &ast days are 'itness to an hor 'ait before 'ithdra'ing cash fro!


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acconts or a che"e fro! north of the contry being cleared in one !onth in the soth$

OBJECTIVES


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OBJECTIVE OF THE PROJECT

$ O*ecti/e0

(;6 To do co!&arison bet'een ICICI )an and S)Iin the &ros&ects of Ser%ices $

(D6 To analyse the financial &erfor!ance of bans$

(=6 To no' the 'oring of Pblic and Pri%ate )ans

(6 To e%alate the )aning &olicies$

(6 To no' the !aret condition of bans$


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Fi-,-ci,1 ,-2 B,-3i-4 Sectr Re5r6

The last decade 'itnessed the !atrity of Indias financial !arets$ Since ;


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Fi-,-ci,1 M,r3et

In the last decade1 Pri%ate Sector Instittions &layed an i!&ortant role$ They gre' ra&idly in

co!!ercial baning and asset !anage!ent bsiness$ :ith the o&enings in the insrance sector for

these instittions1 they started !aing debt in the !aret$

Co!&etition a!ong financial inter!ediaries gradally hel&ed the interest rates to decline$

-ereglation added to it$ The real interest rate 'as !aintained$ The borro'ers did not &ay high &rice

'hile de&ositors had incenti%es to sa%e$ It 'as so!ething bet'een the no!inal rate of interest and

the e*&ected rate of inflation$

Re471,tr

The Finance +inistry continosly for!lated !a9or &olicies in the field of financial sector of the

contry$ The 7o%ern!ent acce&ted the i!&ortant role of reglators$ The Reser%e )an of India

(R)I6 has beco!e !ore inde&endant$ Secrities and E*change )oard of India (SE)I6 and the

Insrance Reglatory and -e%elo&!ent Athority (IR-A6 beca!e i!&ortant instittions$ O&inions

are also there that there shold be a s&er@reglator for the financial ser%ices sector instead of

!lti&licity of reglators$

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e*isting instr!ents and setting & of the -iscont and Finance Hose of India (-FHI6$

The R)I condcts its sales of dated secrities and treasry bills throgh its o&en !aret o&erations

(O+O6 'indo'$ Pri!ary dealers bid for these secrities and also trade in the!$ The -FHI is the

&rinci&al agency for de%elo&ing a secondary !aret for !oney !aret instr!ents and 7o%ern!ent

of India treasry bills$ The R)I has introdced a li"idity ad9st!ent facility (2AF6 in 'hich

li"idity is in9ected throgh re%erse re&o actions and li"idity is sced ot throgh re&o actions$

On accont of the sbstantial isse of go%ern!ent debt1 the gilt@ edged !aret occ&ies an i!&ortant

&osition in the financial set@ &$ The Secrities Trading Cor&oration of India (STCI61 'hich started

o&erations in ne ;


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T+e c,9it,1 6,r3et

The n!ber of shareholders in India is esti!ated at D !illion$ Ho'e%er1 only an esti!ated t'o lah

&ersons acti%ely trade in stocs$ There has been a dra!atic i!&ro%e!ent in the contrys stoc

!aret trading infrastrctre dring the last fe' years attracti%e &otential

M7t7,1 57-2

The !tal fnds indstry is no' reglated nder the SE)I (+tal Fnds6 Reglations1 ;


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Dere471,ti- 5 *,-3i-4 8te6

Prdential nor!s 'ere introdced for inco!e recognition1 asset classification1 &ro%isioning for

delin"ent loans and for ca&ital ade"acy$ In order to reach the sti&lated ca&ital ade"acy nor!s1

sbstantial ca&ital 'ere &ro%ided by the 7o%ern!ent to PS)s$

7o%ern!ent &re@e!&tion of bans resorces throgh stattory li"idity ratio (S2R6 and cash reser%e

ratio (CRR6 broght do'n in ste&s$ Interest rates on the de&osits and lending sides al!ost entirely

'ere dereglated$

4e' &ri%ate sector bans allo'ed to &ro!ote and encorage co!&etition$ PS)s 'ere encoraged to

a&&roach the &blic for raising resorces$ Reco%ery of debts de to bans and the Financial

Instittions Act1 ;


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Foreign instittional in%estors (FIIs6 'ere allo'ed to in%est in Indian ca&ital !arets after

registration 'ith the SE)I$ Indian co!&anies 'ere &er!itted to access international ca&ital

!aretsthrogh ero isses$

The 4ational Stoc E*change (4SE61 'ith nation'ide stoc trading and electronic dis&lay1 clearing

and settle!ent facilities 'as established$ Se%eral local stoc e*changes changed o%er fro! floor

based trading to screen based trading$

Pri/,te 67t7,1 57-2 9er6itte2

The -e&ositories Act had gi%en a legal fra!e'or for the establish!ent of de&ositories to record

o'nershi& deals in boo entry for!$ -e!ateriali.ation of stocs encoraged &a&erless trading$

Co!&anies 'ere re"ired to disclose all !aterial facts and s&ecific ris factors associated 'ith their

&ro9ects 'hile !aing &blic isses$

To redce the cost of isse1 nder'riting by the isser 'ere !ade o&tional1 sb9ect to conditions$

The &ractice of !aing &referential allot!ent of shares at &rices nrelated to the &re%ailing !aret

&rices sto&&ed and fresh gidelines 'ere issed by SE)I$


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B78 *,c3 5 +,re ,11:e2

The SE)I started insisting on greater cor&orate disclosres$ Ste&s 'ere taen to i!&ro%e cor&orate

go%ernance based on the re&ort of a co!!ittee$

SE)I issed detailed e!&loyee stoc o&tion sche!e and e!&loyee stoc &rchase sche!e for listed

co!&anies$

Standard deno!ination for e"ity shares of Rs$ ;> and Rs$ ;>> 'ere abolished$ Co!&anies gi%en the

freedo! to isse de!ateriali.ed shares in any deno!ination$

-eri%ati%es trading starts 'ith inde* o&tions and ftres$ A syste! of rolling settle!ents introdced$

SE)I e!&o'ered to register and reglate %entre ca&ital fnds$

C-1i2,ti- 69er,ti/e

Another as&ect of the financial sector refor!s in India is the consolidation of e*isting instittions

'hich is es&ecially a&&licable to the co!!ercial bans$ In India the bans are in hge "antity$ First1

there is no need for DJ PS)s 'ith branches all o%er India$ A n!ber of the! can be !erged$ The

!erger of Pn9ab 4ational )an and 4e' )an of India 'as a difficlt one1 bt the sitation is

different no'$ 4o one e*&ected so !any e!&loyees to tae %olntary retire!ent fro! PS)s1 'hich

at one ti!e 'ere !ch soght after 9obs$ Pri%ate sector bans 'ill be self consolidated 'hile co@

o&erati%e and rral bans 'ill be encoraged for consolidation1 and any'ay &lay only a niche role$


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In the case of insrance1 the 2ife Insrance Cor&oration of India is a behe!oth1 'hile the for &blic

sector general insrance co!&anies 'ill &robably !o%e to'ards consolidation 'ith a bit of ndging$

The #TI is yet again a big instittion1 e%en thogh facing difficlt ti!es1 and !ost other public

sector &layers are already e*iting the !tal fnd bsiness$ There are a n!ber of s!all !tal fnd

&layers in the &ri%ate sector1 bt the bsiness being co!&arati%ely ne' for the &ri%ate &layers1 it 'ill

tae so!e ti!e$

:e finally co!e to con%ergence in the financial sector1 the ne' b..'ord internationally$ Hi@tech

and the need to !eet increasing cons!er needs is encoraging con%ergence1 e%en thogh it has not

al'ays been a sccess till date$ In India organi.ations sch as I-)I1 ICICI1 H-FC and S)I are

already trying to offer %arios ser%ices to the csto!er nder one !brella$ This &heno!enon is

e*&ected to gro' ra&idly in the co!ing years$ :here !ergers !ay not be &ossible1 alliances bet'een

organi.ations !ay be effecti%e$

Reer/e B,-3 5 I-2i, (RBI)

Reser%e )an of India (R)I6 is the central ban of the contry and is different fro! Central )an of

India$

F7-cti- 5 Reer/e B,-3 5 I-2i,

The Reser%e )an of India Act of ;


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B,-3 5 I7e

#nder Section DD of the Reser%e )an of India Act1 the )an has the sole right to isse ban notes of

all deno!inations$ The distribtion of one r&ee notes and coins and s!all coins all o%er the contry

is ndertaen by the Reser%e )an as agent of the 7o%ern!ent$ The Reser%e )an has a se&arate

Isse -e&art!ent 'hich is entrsted 'ith the isse of crrency notes$ The assets and liabilities of the

Isse -e&art!ent are e&t se&arate fro! those of the )aning -e&art!ent$ Originally1 the assets of

the Isse -e&art!ent 'ere to consist of not less than t'o@fifths of gold coin1 gold bllion or sterling

secrities &ro%ided the a!ont of gold 'as not less than Rs$ > crores in %ale$ The re!aining three@

fifths of the assets !ight be held in r&ee coins1 7o%ern!ent of India r&ee secrities1 eligible bills

of e*change and &ro!issory notes &ayable in India$ -e to the e*igencies of the Second :orld :ar

and the &ost@'as &eriod1 these &ro%isions 'ere considerably !odified$ Since ;


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The Reser%e )an of India is ar!ed 'ith !any !ore &o'ers to control the Indian !oney !aret$

E%ery ban has to get a license fro! the Reser%e )an of India to do baning bsiness 'ithin India1

the license can be cancelled by the Reser%e )an of certain sti&lated conditions are not flfilled$

E%ery ban 'ill ha%e to get the &er!ission of the Reser%e )an before it can o&en a ne' branch$

Each schedled ban !st send a 'eely retrn to the Reser%e )an sho'ing1 in detail1 its assets

and liabilities$ This &o'er of the )an to call for infor!ation is also intended to gi%e it effecti%e

control of the credit syste!$ The Reser%e )an has also the &o'er to ins&ect the acconts of any

co!!ercial ban$

As s&re!e baning athority in the contry1 the Reser%e )an of India1 therefore1 has the follo'ing

&o'ers?

(a6 It holds the cash reser%es of all the schedled bans$

(b6 It controls the credit o&erations of bans throgh "antitati%e and "alitati%e controls$

(c6 It controls the baning syste! throgh the syste! of licensing1 ins&ection and calling for

infor!ation$

(d6 It acts as the lender of the last resort by &ro%iding rediscont facilities to schedled bans$

C7t2i,- 5 Frei4- Reer/e

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The Reser%e )an of India has the res&onsibility to !aintain the official rate of e*change$ According

to the Reser%e )an of India Act of ;


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:ith econo!ic gro'th ass!ing a ne' rgency since Inde&endence1 the range of the Reser%e

)ans fnctions has steadily 'idened$ The )an no' &erfor!s a %ariety of de%elo&!ental and

&ro!otional fnctions1 'hich1 at one ti!e1 'ere regarded as otside the nor!al sco&e of central

baning$ The Reser%e )an 'as ased to &ro!ote baning habit1 e*tend baning facilities to rral

and se!i@rban areas1 and establish and &ro!ote ne' s&eciali.ed financing agencies$ Accordingly1

the Reser%e )an has hel&ed in the setting & of the IFCI and the SFCL it set & the -e&osit

Insrance Cor&oration in ;


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e*change o&erations1 baner to the 7o%ern!ent and to the !oney !aret$ +onetary fnctions of the

R)I are significant as they control and reglate the %ol!e of !oney and credit in the contry$

E"ally i!&ortant1 ho'e%er1 are the non@!onetary fnctions of the R)I in the conte*t of Indias

econo!ic bac'ardness$ The s&er%isory fnction of the R)I !ay be regarded as a non@

!onetaryfnction (thogh !any consider this a !onetary fnction6$ The &ro!otion of sond

baning in India is an i!&ortant goal of the R)I1 the R)I has been gi%en 'ide and drastic &o'ers1

nder the )aning Reglation Act of ;


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only instr!ent needed to !ae a gate'ay to yor baning transaction1 the latest inno%ation of

technology$

A&art fro! the +obile )aning1 inclding of S+S )aning1 4et )aning and AT+s are the !a9or

ste&s taen by the bans in India to'ards !oderni.ation$ :ith all these de%ises and syste!s1 there is

a co!&lete freedo! to e*&erience$

Chec yor accont1 transfer yor fnd1 !ae &ay!ents and 'hat !ore1 do anything of e%erything

'hat has been follo'ed in &hysical baning since ages$ )t this ti!e no standing for hors in front

of cash conter and no ti!e fondation in 'ithdra'ing yor o'n !oney$

A7t6,te2 Te11er M,c+i-e (ATM)

The first ban to introdce the AT+ conce&t in India 'as the Hongong and Shanghai )aning

Cor&oration (HS)C6$ It 'as in the year ;G of the total AT+s in India$

Pblic Sector )ans are also taing the installation of AT+s seriosly for Indian !aret$ They are

either setting & their o'n AT+ centre0s or entering into tie@&s 'ith other bans$ The Cor&oration

)an has the second largest net'or of AT+s a!ongst the Pblic Sector )ans in India$

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The Indian bans ha%e also co!e & 'ith a S'athed sche!e$ #nder this sche!e1 the bans can

seeach others AT+ at a cost1 sally Rs$ = e*tra fro! their csto!ers$ The !ain featre of

S'athed Card are as follo's?

• 4o e*change fee charged to change an old AT+ card for a S'athed card$

• Rs$ =1>>> fi*ed as the ceiling on 'ithdra'al$

• E*ce&tion !ade for select csto!ers 'ho can 'ithdra' & to Rs;>1>>>$ Still1 this is lo'er

than the a%erage 'ithdra'al of Rs;1>>> by reglar AT+s$

• I)A gi%es bans the discretion to decide a higher !a*i!! a!ont for 'ithdra'al$

M*i1e B,-3i-4

NThe accont that tra%els 'ith yoN$ This is needed in todays fast bsiness en%iron!ent 'ith

nending deadlines for flfill!ent and loads of a&&oint!ents to !eed and !eetings to attend$ :ith

!obile baning facilities1 one can ban fro! any'here1 at anyti!e and in any condition or anyho'$

The syste! is either throgh S+S or throgh :AP$ (Chec ot for S+S )aning nder different

head6

+obile )aning is the hottest area of de%elo&!ent in the baning sector and is e*&ected to re&lace

the credit,debit card syste! in ftre$ In &ast t'o years1 !obile baning sers has increased three

ti!es if 'e co!&are the se of either debit card or credit card$ +oreo%er B@G !obile sers do

not o'n credit cards$

+obile baning ses the sa!e infrastrctre lie the AT+ soltion$ )t it is e*tre!ely easy and

ine*&ensi%e to i!&le!ent$ It redces the cost of o&eration for baners in co!&arison to the se of

AT+s$


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#sing co!&act HT+2 and :AP technologies1 the follo'ing o&erations can be condcted throgh

ad%anced !obile &hones 'hich can is frther %ie'ed on channels sch as the Internet %ia the

Channel +anager$

• )ill &ay!ents

• Fnd transfers

SMS B,-3i-4

)sinesses are in !o%e$ So is to be yor !oney$ o !ay ha%e to than the bans 'hich are

&ro%iding baning at the send@of@yor@s!s$ The technology is at its highest le%el to !o%e yor

!oney 'hile yo are on the !o%e$ If yo are ha%ing non@:AP enabled !obile handset1 yo can se

the facility of S+S ser%ices$ The follo'ing o&erations can be easily sed by the ser%ice &ro%ider?

• )alance en"iry

• 2ast three transactions

• Che"e &ay!ent stats

• Che"e boo re"est

• State!ent re"est

• -e!at @ Free )alance Holding

• -e!at @ 2ast t'o Transactions

• )ill Pay!ent

The S+S facility brings &eace of !ind to csto!ers and o&ens doors to !any !ore technological

&ossibilities and inno%ati%e ser%ices$ It is %ery si!ilar to ho' an AT+ 'ors$

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To se AT+1 a card is necessary and to se S+S ser%ice1 a !obile &hone is needed$ In both the

cases1 secret n!ber is necessary to access$

S+S baning is also %ery !ch safe$ First1 one athenticates the !obile n!ber 'ith

theathentications ey$

A ne' conce&t has been de%elo&ed by )an of Pn9ab 2td$ They call it N+obile :alletN$ :ith the

s&&ort of this technology1 a csto!er can !ae &ay!ent and recei%e &ay!ent of accont of by,sell

(!erchants6 throgh S+S$

In this syste!1 a byer sends a !essage for bying and the ban in retrn sends a !essage

confir!ing the &rchase both to the !erchant as 'ell as to the byer$ -ebit card n!ber is the ey

field 'hich is sed for the athenticity of the csto!er$

Net B,-3i-4

4et )aning is condcting ones baning or ban accont online throgh a co!&ter and a net

connection$ The syste! is &dated i!!ediately after e%ery transaction ato!atically$ In other 'ords

it is said that it is &dated on@line1 real ti!e$ Throgh net baning one can chec the stats of

his,her accont1 &lace "eries and also can be facilitated 'ith a 'ide range of transactions

si!ltaneosly$

In India1 the reglatory body has not yet sanctioned %irtal ban 1 in abroad there are bans lie E77

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)an or 4ET )an1 'hich only ha%e a %irtal &resence 'ithot any &hysical branches$

4et )aning has three basic featres$ They are as follo's?

• The bans offer only rele%ant infor!ation0s abot their &rodcts and ser%ices to the !ass$

• Fe' bans &ro%ide interaction facility bet'een the bans and its csto!ers$

• )ans are co!ing & 'ith arrange!ents of tility &ay!ents1 lie tele&hone bills1 electricity

bills1 etc$

$

T9 B,-3 i- I-2i,

:ith the ad%ance!ent of technology and the birth of co!&etition1 bans are in the race of beco!ing

the best in the contry$ :ith an eye &on csto!er satisfaction &olicy they are &ro%iding best of the

best ser%ices 'ith the !ini!! ha.ards$

)ans lie A)4 A+RO introdced baning 'ith a coffee$ It !ade a tie@& 'ith one of the best

coffee bar in the contry1 )arista and re!ained o&en till late e%ening for csto!ers 'ith a set& of a

coffee bar in the &re!ises$

Fe' bans ha%e introdced 'orld AT+ card to !ae tra%elers across the globe !ore safe and

secre$ :hat else$ Internet and Phone )aning is the call of the day for bans$

In this race to'ards the best1 'e ha%e selected to& D> bans in the contry fro! all seg!ent$ It is not

the raning of bans bt only for general infor!ation abot the to& bans in India$

P#)2IC sector bans ha%e long been chastised as the blac shee& of the financial sector$ )t 'hile a

lot of e*&erts !ight deride these instittions for their non@&erfor!ing assets and lo'er &rodcti%ity1

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at the end of the day1 &blic sector bans ha%e far ha&&ier csto!ers co!&ared to their conter&arts

in the &ri%ate sector$ According to Reser%e )an of India0s (R)Is6 latest re&ort1 Trend and Progress

of )aning in India1 &blic sector bans rle the roost in csto!er satisfaction$

The re&ort shold !ae those singing hosannas for &ri%ate sector bans sit &$ It sho's that the State

)an of India (S)I6 recorded >$; “co!&laints &er branch” 'hile the corres&onding figre for ICICI

'as ;$= ti!es that of S)I


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COMPANY PROFILE


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INTRODUCTION TO ICICI BANK

ICICI )an is Indias second@largest ban 'ith total assets of abot Rs$;1J1< crore at

+arch =;1 D>> and &rofit after ta* of Rs$ D1>> crore for the year ended +arch =;1 D>> (Rs$ ;1=J

crore in fiscal D>>6$ ICICI )an has a net'or of abot > branches and e*tension conters and

o%er ;1> AT+s$ ICICI )an offers a 'ide range of baning &rodcts and financial ser%ices to

cor&orate and retail csto!ers throgh a %ariety of deli%ery channels and throgh its s&eciali.ed

sbsidiaries and affiliates in the areas of in%est!ent baning1 life and non@life insrance1 %entre

ca&ital and asset !anage!ent$ ICICI )an set & its international baning gro& in fiscal D>>D to

cater to the cross border needs of clients and le%erage on its do!estic baning strengths to offer

&rodcts internationally$ ICICI )an crrently has sbsidiaries in the #nited 5ingdo!1 Canada and


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Rssia1 branches in Singa&ore and )ahrain and re&resentati%e offices in the #nited States1 China1

#nited Arab E!irates1 )angladesh and Soth Africa$

ICICI )ans e"ity shares are listed in India on the Stoc E*change1 +!bai and the 4ational

Stoc E*change of India 2i!ited and its A!erican -e&ositary Recei&ts (A-Rs6 are listed on the

4e' or Stoc E*change (4SE6$

As re"ired by the stoc e*changes1 ICICI )an has for!lated a Code of )siness Condct and

Ethics for its directors and e!&loyees$

At A&ril 1 D>>1 ICICI )an1 'ith free float !aret ca&itali.ationQ of abot Rs$ =>B$>> billion (#S

J$>> billion6 raned third a!ongst all the co!&anies listed on the Indian stoc e*changes$

ICICI )an 'as originally &ro!oted in ;>;1 and secondary !aret sales by ICICI to instittional in%estors in fiscal

D>>; and fiscal D>>D$ ICICI 'as for!ed in ;


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lie ICICI )an$ In ;


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• -ebit@c!@AT+ card

• Ato In%est Accont

• Internet )aning

• Phone )aning

• Any'here )aning

• Standing instrctions

• 4o!ination facility

• -oorste& ser%ice

Featres

• The ICICI )an 4cash debit card is a debit@c!@AT+ card &ro%iding yo 'ith the

con%enience of acce&tance at !erchant establish!ents and cash 'ithdra'als at AT+s

• Ato In%est Accont

• Internet )aning is offered free of cost$

• Any'here )aning @ This facility entitles the accont holder to 'ithdra' or de&osit cash &

to a li!it of Rs$>1>>> across all ICICI )an branches$

• o can gi%e s %arios ty&es of standing instrctions lie transferring to fi*ed de&osit

acconts at reglar inter%als$

• An a%erage "arterly balance of Rs 1>>> only$

• 4o!ination facility is a%ailable$

• Interest is &ayable half@yearly$

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• To o&en an accont online$

+ini!! )alance

Ty&e of Accont )alance

Sa%ings Accont Rs 1>>>

4on@!aintenance of the !ini!! a%erage "arterly balance attracts a fee of Rs J> &er

"arter$

4o!ination

• The facility of 4o!ination is a%ailable for relationshi&s in the na!es of indi%idals$ #nless

other'ise s&ecifically1 gi%en in 'riting by de&ositors1 no!ination in de&osit acconts 'ill be

at Csto!er I- le%el

• A de&ositor(s6 ho'e%er has , ha%e the right to s&ecify different no!inations at accont le%el

by co!&leting the a&&ro&riate for!s$

• Frther1 the a&&licant(s6 is , are at liberty to change the no!inee dring the crrency of the

relationshi& acconts 'ith the )an throgh declaration to that effect in the a&&ro&riate for!


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C-27ct 5 Acc7-t

:hen a csto!er 'ants his,her o&erati%e accont at one branch to be transferred to another

branch1 he,she has to gi%e his,her re"est in 'riting along 'ith1 AT+,-ebit card1 nsed

che"e boos$ The ban 'ill close the accont and arrange to o&en a ne' accont at the

other branch and 'ill isse ne' che"e boo1 ne' AT+,debit card1 etc$

Transactions are entertained nor!ally dring baning hors at the branch 'here the

Relationshi& is !aintained or at any other ICICI )an )ranches nder Any :here )aning

(A:)6$ )an 'ill not be liable for any delay on any accont of failre of connecti%ity$ Also

this ser%ice (A:)6 'ill not be a%ailable on the day(s6 'hen the branch 'here the accont

holder has his,her Relationshi&1 is closed$

If a che"e issed by a csto!er is re"ired to be retrned for insfficient balance in the

accont or for being in e*cess of arrange!ents1 a &enalty,charge is le%ied$ Si!ilarly1 if any

che"e de&osited by the csto!er is retrned n&aid1 ser%ice charge is reco%ered$


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N /er2r,:i-4 i 9er6ii*1e i- ,cc7-t.

instrctionsStanding are acce&ted free of charge for transferring fnds fro! Sa%ings accont

to fi*ed de&osit or Recrring de&osit acconts$ Other standing instrctions are sb9ect to

ser%ice charges$

C11ecti- 5,ci1it8

Che"es1 drafts1 bills1 di%idend , interest 'arrants and other instr!ents issed in fa%ors of

csto!ers are acce&ted for collection on accont holders0 behalf$ Collection of otstation

instr!ents entails collection charges$ The )an does not acce&t any res&onsibility for loss1

delay , !tilation or interce&tion of the instr!ents in &ostal or corier transit$ The )an

does not acce&t or share any res&onsibility for reali.ation of sch instr!ents or for the

genineness1 %alidity or correctness of the signatres or endorse!ents thereon$ -ra'ls

against sch instr!ents are &er!issible only on reali.ation by the )an$


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The )an has the athority to debit the acconts to reco%er any a!ont credited erroneosly$

2ocal che"es1 etc$1 !ay be tendered for collection sfficiently early in the day as re"ired

%is@@%is the local clearing hose ti!ings$ -ra'ls against clearing che"es 'ill be nor!ally

&er!itted only against cleared balances as &er clearing hose rles$

C17re 5 Acc7-t

The )an reser%es the right to close Relationshi& or accont(s61 'hich according to the

)an1 is,are not condcted satisfactorily1 after de notice to the csto!ers 'ithot assigning

any reasons thereof$

R71e

The )an reser%es to itself the right to alter1 delete or add any of these rles at any ti!e

'ithot &rior inti!ation to indi%idal csto!ers or to refse to o&en an accont or to close

any accont$

S,/i-4 Acc7-t R71e

4atral gardian (father or 'ido'ed !other or Cort a&&ointed 7ardian6 can o&en a Sa%ings

accont on behalf of a !inor 'ith !oneys belonging to the natral gardian$ In s&ecial cases the

)an reser%es the right to o&en Sa%ings )an accont on behalf of a !inor by the !other$


43/108


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;$ -ate of Fi*ed -e&osit

;$; The effecti%e date of Fi*ed -e&osit shall be the date on 'hich the ban gets fnds to its accont$

4o Fi*ed -e&osit Recei&t is issed in antici&ation of reali.ation of the che"e$

D$ Ato Rene'al

D$; Fi*ed de&osits are acce&ted 'ith ato@rene'al facility at &eriodicity as o&ted by the de&ositors$

=$ Fi*ed -e&osit Recei&t , +e!orand! of -e&osit

=$; Fi*ed -e&osit Recei&t or +e!orand! of -e&osit 'ill be issed to accont holder as !ay be

decided by the )an fro! ti!e to ti!e for csto!er con%enience$

$ Ta* -edcted at Sorce

$; Ta* at sorce is dedcted as a&&licable fro! the interest on fi*ed de&osit1 as &er Inco!e Ta* Act1

;


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has re!ained 'ith the )an$ The de&osit !ay be sb9ect to &enal rate of interest as &rescribed by the

)an on the date of de&osit$

)6 Easy Fi*ed -e&osit

;$ Easy Fi*ed -e&osit is an ICICI )an de&osit sche!e (the -e&osit sche!e6 ha%ing benefits

as &ro%ided herein and is go%erned by the ter!s and conditions as s&ecified herein$

D$ The entities eligible for the -e&osit sche!e are resident Indians and a de&osit can be o&ened

in the na!es of an indi%idal @

a$ In his or her indi%idal ca&acity1 or

b$ In indi%idal ca&acity on 9oint basis1 or

c$ In indi%idal ca&acity on anyone or sr%i%or basis1 or

d$ On behalf of a !inor as father,!other,legal gardian

e$ Hind #ndi%ided Fa!ily / Trst1 Associations1 Societies and Clbs as &er

resoltions &assed$

=$ The de&ositors shall nder this -e&osit Sche!e ha%e the follo'ing o&tions na!ely1 Easy

:ithdra'al and Easy 2oan (the o&tions6$

a$ Easy :ithdra'al o&tion? de&osits nder the -e&osit Sche!e shall be lined to the

o&erati%e accont of the de&ositor as established &rsant to the a&&lication for the

-e&osit sche!e$ The o&erati%e accont can only be sed for 'ithdra'al of the

de&osit and cannot be sed for any other ind of transactions$ The de&ositors cannot

de&osit,transfer cash or 'rite che"es fro! this o&erati%e accont$ 4o interest shall

be &ayable on a!ont,s that lie in the o&erati%e accont for any reason,s$

b$ Easy 2oan o&tion? The de&ositors shall be &ro%ided 'ith an o%erdraft facility against

the de&osit nder the -e&osit Sche!e$ The de&ositor shall be re"ired to e*ecte

facility doc!entation as s&ecified by ICICI )an for these &r&oses$ The 2oan

accont nder this o&tion shall be in the natre of a crrent accont ha%ing loan

li!its$ Che"eboo 'ill be issed to de&osit holder nder this o&tion


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Page 4# of 108

$ -e&ositor can chose only one of the o&tions for a &articlar de&osit$

$ The !ini!! &eriod of de&osits 'ill be ; year$

$ All de&osits nder this -e&osit Sche!e 'ill be c!lati%e in natre$

J$ The de&ositors shall be &ro%ided 'ith a N-ebit c! AT+ CardN (the Card6 for transactions

allo'ed in ter!s of the Easy :ithdra'al and Easy 2oans o&tions and sage of the said Card

shall be go%erned its ter!s and conditions$ The Card 'ill be issed in the na!e of &ri!ary

de&ositor$ 4o se&arate card 'ill be issed to 9oint a&&licant,s$

B$ #nder the Easy :ithdra'al o&tion the interests accred on the 'ithdra'n a!ont 'ill be

credited to the o&erati%e accont of the de&ositor at the ti!e of 'ithdra'al$


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;$ If the de&ositor !aes !ore than !lti&le de&osits on the sa!e ha%ing the Easy :ithdra'al

O&tion1 the last de&osit !ade nder the -e&osit sche!e 'ill be sed first (2IFO6 to clear the

che"es and if this is not ade"ate1 the de&osit,s !ade &rior to the last de&osit 'ill be sed1 in

that se"ence$

;$ The -e&osit holder(s6 shall inti!ate ICICI )an in 'riting of any change in address and

residential stats of the -e&ositor$

;$ ICICI )an !ay le%y ser%ice charges as !ay be a&&licable on the de&osit fro! ti!e to ti!e

ICICI )ans D Hor AT+ net'or is one of the largest and !ost 'ides&read AT+ 4et'or in

India$ Or AT+s are located in co!!ercial areas1 residential localities1 !a9or &etrol &!&s1 air&orts1

near rail'ay stations and other &laces 'hich are con%eniently accessible to or csto!ers$

ICICI )an AT+s featres ser@friendly gra&hic screens 'ith easy to follo' instrctions$ :e ha%e

introdced AT+s 'hich interact 'ith csto!ers in their local langage for increased con%enience$

Follo'ing are the featres a%ailable on or AT+s1 'hich can be accessed fro! any'here at anyti!e$


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Cash :ithdra'al? :ithdra' &toRs$ D1>>>,@ &er day fro! yor accont (>1>>> for H4Is6$

Fast Cash o&tion &ro%ides the facility of 'ithdra'ing &refi*ed a!onts$ #ltra Fast Cash

o&tion allo's yo to 'ithdra' Rs$=>>>,@ in one shot$

)alance En"iry ? 5no' yor ledger balance and a%ailable balance$

+ini State!ent ? 7et a &rintot of yor last B transactions and yor crrent balance$

-e&osit Cash , Che"es ? A%ailable at all fll fnction AT+s1 Csto!ers can de&osit both

cash and che"es$ Cash de&osited in AT+s 'ill be credited to the accont on the sa!e day

(&ro%ided cash is de&osited before the clearing6 and che"es are sent for clearing on the ne*t

'oring day$

Fnds Transfer? Transfer fnds fro! one accont to another lined accont in the sa!e

branch$

PI4 Change ? Change the Personal Identification 4!ber (PI46 of AT+ or -ebit card$

Cr9r,te Pr5i1e

ICICI )an is Indias second@largest ban 'ith total assets of Rs$ 1>D$= billion (#S ;; and &rofit after ta* Rs$ ;$; billion (#S ;1; !illion6 for the year ended +arch

=;1 D>;;$ The )an has a net'or of D1=B branches and abot 1B;> AT+s in India1 and has a

&resencein;


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csto!ers throgh a %ariety of deli%ery channels and throgh its s&eciali.ed sbsidiaries in the areas

of in%est!ent baning1 life and non@life insrance1 %entre ca&ital and asset !anage!ent$

The )an crrently has sbsidiaries in the #nited 5ingdo!1 Rssia and Canada1 branches in #nitedStates1 Singa&ore1 )ahrain1 Hong 5ong1 Sri 2ana1 Matar and -bai International Finance Centre

and re&resentati%e offices in #nited Arab E!irates1 China1 Soth Africa1 )angladesh1 Thailand1

+alaysia and Indonesia$ Or #5 sbsidiary has established branches in )elgi! and 7er!any$

ICICI )ans e"ity shares are listed in India on )o!bay Stoc E*change and the 4ational Stoc

E*change of India 2i!ited and its A!erican -e&ositary Recei&ts (A-Rs6 are listed on the 4e' or

Stoc E*change (4SE6$

B,r2 Me6*er

Mr. K. V. K,6,t+< C+,ir6,-

Mr. Sri2,rI8e-4,r

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Mr. H6i R. K+7r3+,-

Mr. Ar/i-2 K76,r

Mr. M.S. R,6,c+,-2r,-

Dr. T7+,,r S+,+

Mr. V. Sri2,r

M. C+,-2,Kc++,r<

M,-,4i-4 Directr & CEO

Mr. N. S. K,--,-<

E;ec7ti/e Directr & CFO

ICICI r79 C69,-ie

ICICI r79

htt&?,,'''$icicigro&co!&anies$co!

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ICICI Pr72e-ti,1 Li5e I-7r,-ce C69,-8

htt&?,,'''$icici&rlife$co!,&blic,defalt$ht!

ICICI Sec7ritiehtt&?,,'''$icicisecrities$co!,

ICICI L6*,r2 e-er,1 I-7r,-ce C69,-8

htt&?,,'''$icicilo!bard$co!,

ICICI Pr72e-ti,1 AMC & Tr7t

htt&?,,'''$icici&ra!c$co!,

ICICI Ve-t7re

htt&?,,'''$icici%entre$co!,

ICICI Direct

htt&?,,'''$icicidirect$co!

ICICI F7-2,ti-

htt&?,,'''$icicifondation$org

ICICI B,-3

+s$ Chandaochhar 1!anaging -IRECTOR / CEO 'as th e first 'o!an to be na!ed as the

bsiness leader of the ear b1 THE ECO4O+ICS TI+E

+s$Chanda5ochhar1 +anaging -irector / CEO 'as raned th in the International list of

N> +ost Po'erfl :o!en In )sinessN1 by Fortne$ She 'as raned ;>th in D>;>$

http://www.iciciprulife.com/public/default.htmhttp://www.icicisecurities.com/http://www.icicilombard.com/http://www.icicipruamc.com/http://www.iciciventure.com/http://www.icicidirect.com/http://www.icicifoundation.org/http://www.iciciprulife.com/public/default.htmhttp://www.icicisecurities.com/http://www.icicilombard.com/http://www.icicipruamc.com/http://www.iciciventure.com/http://www.icicidirect.com/http://www.icicifoundation.org/


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ICICI )an to&s the list of N+ost Trsted Pri%ate Sector )anN and rans ;>th in the list of

NIndias +ost Trsted Ser%ice )randsN by )rand E"ity1 +ost Trsted )rands D>;;$

+s$ Chanda5ochhar1 +anaging -irector / CEO1 'as na!ed a!ong the > !ost inflential

in global finance by )loo!berg +arets !aga.ine

+s$ Chanda5ochhar1 +anaging -irector / CEO1 featred in the Hall Of Fa!e of +ost

Po'erfl :o!en in Indian bsiness by )siness Today

+s$ Chanda5ochhar1 +anaging -irector / CEO1 'as raned =rd in the Forbes list of +ost

Po'erfl :o!an in the 'orld

ICICI )an recei%ed the )est +an&o'er Efficient A'ard a!ongst &ri%ate sector bans by

FICCI I)A

ICICI )an 'on the )est 2ocal )an 7old by Trade and Forfaiting A'ards1 #5

ICICI )an 'as a'arded The Asset Tri&le A A'ards1 Hongong for?

• )est -o!estic Transaction )an (India6

• For th consecti%e year 'on the )est -o!estic Trade Finance )an (India6

• )est -o!estic Cash +anage!ent )an (India6

• )est e@Co!!erce )an (India6

• )est S+E )an (India6

+s$ Chanda5ochhar1 +anaging -irector / CEO1 recei%ed the 7lobal 2eadershi& A'ard for

her contribtion to the #S India co!!ercial relationshi&

+s$ Chanda5ochhar1 +anaging -irector / CEO1 'as na!ed as one of the t'o best Indian

CEOs in an annal &oll condcted by Finance Asia !aga.ine$

ICICI )an is the only Indian brand to figre in the )rand8 To& ;>> +ost 3alable 7lobal)rands Re&ort D>;;1 second year in a ro'$

ICICI )an raned th in the list of NJ Indian Co!&aniesN1 and DBB th in :orld Ranings in

Forbes 7lobal D>>> list

+s$ Chanda5ochhar +anaging -irector / CEO1 'as conferred 'ith the “Transfor!ational

)siness 2eader of the ear” 1 by All India +anage!ent Association (AI+A6


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+s$ Chanda5ochhar1 +anaging -irector / CEO1 'as raned ;Jth in Fortnes D +ost

Po'erfl CEOs in Asia$

+s$ Chanda5ochhar1 +anaging -irector / CEO1 'as raned as the th !ost recogni.ed and

res&ected co!&any leaders by A!erican research fir!1 Penn Schoen )erland (PS)6$ The sr%ey 'ascondcted a!ong >> res&ondents fro! #S1 E#1 Asia@Pacific and India in +arch

+s$ Chanda5ochhar +anaging -irector / CEO rans ; in the N> Po'er 2ist D>;;N1 by

India Today

+s$ Chanda5ochhar1 +anaging -irector / CEO1 a'arded the Soch Challenger A'ards

D>;;1 for )aning$ The Soch a'ards recogni.es best &ractices in &eo&le1 &ro9ects and instittions for

inclsi%e gro'th

+s$ Chanda5ochhar1 +anaging -irector / CEO1 in the list of D !ost &o'erfl &rofessional'o!en of the contry 1 by India Today

ICICI )an has 'on the N)aning Technology A'ards D>;>N at The Indian )ans

Association in the follo'ing categories?

• N)est Financial Inclsion Initiati%eN (first &ri.e6

• N)est Online )anN ( rnner &6

• N)est se of )siness IntelligenceN ( rnner &6

• NTechnology )an of the yearN ( rnner &6

ICICI )an 'as recogni.ed for its S&ecial Citation of the Flly Electronic )ranch Ser%ice

Channel1 first set & at Hiranandani Estate1 Thane1 at the Financial Insights Inno%ation A'ards held in

con9nction 'ith Asian Financial Ser%ices Congress

For the second year in a ro'1 ICICI )an 'as raned J>th in the )randirectory leage tables

of the 'orlds !ost %alable brands by 1The )randFinanceU )aning >>$

ICICI )an #51 HiSA3E &rodct range has been a'arded the Cons!er +oney factsA'ards D>;; for the )est Online Sa%ings Pro%ider

ICICI )an raned second in the financial ser%ices sector in )siness :orld0s1 “+ost

Res&ected Co!&any A'ards D>;;N

ICICI )an 'as raned ;st in the )aning and Finance category and ;> )est

Co!&anies To :or ForN by )siness Today


54/108

Page 54 of 108

+s$ Chanda5ochhar1 +anaging -irector / CEO1 ICICI )an conferred 'ith NPad!a )hshan

SBI


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INTRODUCTION TO SBI

St,te B,-3 5 I-2i, has an e*tensi%e ad!inistrati%e strctre to o%ersee the large net'or of

branches in India and abroad$ The Cor&orate Centre is in +!bai and ; 2ocal Head Offices and J

8onal Offices are located at i!&ortant cities s&read throghot the contry$ The Cor&orate Centre

has se%eral other establish!ents in and otside +!bai1 designated to cater to %arios fnctions$

Or Colleges,Instittes,Training Centres are the seats of learning and research and de%elo&!ent to

s&read the 'ings of no'ledge not only to or e!&loyees bt also other bans,establish!ents in

India and abroad$

The Cor&orate Acconts 7ro& is a Strategic )siness #nit of the )an set & e*clsi%ely to flfil

the s&eciali.ed baning needs of to& cor&orate in the contry$

State )an of India has D foreign offices in = contries across the globe$


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Page 5# of 108

State )an of India in%ites yo to tae a 9orney to nderstand the &otential of not 9st a large bt

trly global organi.ation

EVOLUTION OF SBI

The origin of the St,te B,-3 5 I-2i, goes bac to the first decade of the nineteenth centry 'ith

the establish!ent of the )an of Calctta in Calctta on D ne ;B>$ Three years later the ban

recei%ed its charter and 'as re@designed as the )an of )engal (D anary ;B>


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inflenced by changes occrring in the strctre of both the local trading en%iron!ent and those in

the relations of the Indian econo!y to the econo!y of Ero&e and the global econo!ic fra!e'or$

The State )an of India 'as ths born 'ith a ne' sense of social &r&ose aided by the B> offices

co!&rising branches1 sb offices and three 2ocal Head Offices inherited fro! the I!&erial )an$

The conce&t of baning as !ere re&ositories of the co!!nitys sa%ings and lenders to credit'orthy

&arties 'as soon to gi%e 'ay to the conce&t of &r&osefl baning sb ser%ing the gro'ing and

di%ersified financial needs of &lanned econo!ic de%elo&!ent$ The State )an of India 'as destined

to act as the &acesetter in this res&ect and lead the Indian baning syste! into the e*citing field of

national de%elo&!ent$

TECHNOLOGY UPGRADATION

S)I0s Infor!ation Technology Progra!!e ai!s at achie%ing efficiency in o&erations1 !eeting

csto!er and !aret e*&ectations and facing co!&etition$ Or achie%e!ents are s!!ari.ed

belo'?

FULL BRANCH COMPUTERISATION (FCB)0

All the branches of the )an are no' flly co!&terised$This strategy has contribted to

i!&ro%e!ent in csto!er ser%ice$

ATM SERVICES

There are D AT+s on the AT+ 4et'or$ These AT+s are located in ;JD; centres s&read across

the length and breadth of the contry1 thereby creating a trly national net'or of AT+s 'ith an


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Page 58 of 108

n&aralleled reach$ 3ale added ser%ices lie AT+ locator1 &ay!ent of fees for college stdents1

!ltilingal screens1 %oice o%er and dra'l of cash ad%ance by S)I credit card holders ha%e been

introdced$

INTERNET BANKIN (INB)

This on@line channel enables csto!ers to access their accont infor!ation and initiate transactions

on a D*J1 bondary less basis$ DDD branches1 co%ering centers are e*tending I4) ser%ice to

their csto!ers$ All fnctionalities other than Cash and Clearing ha%e been e*tended to indi%idal

retail csto!ers$ A se&arate Internet )aning +odle for Cor&orate csto!ers has been lanched

and a%ailable at ;=> branches$

OVT. BUSINESS

Soft'are has been de%elo&ed and rolled ot at JJB flly co!&teri.ed branches$ Electronic

generation of all re&orts for re&orting1 settle!ent and reconciliation of 7o%t$ fnds is a%ailable$

STEPS0 #nder STEPS1 the bans electronic fnds transfer syste!1 the Prodcts offered are

eTransfer (eT61 eRealisation (eR61 e-ebit (C+P6 and AT+ reconciliation$ A STEP handles &ay!ent

!essages and reconciliation si!ltaneosly$

SEFT0 S)I has lanched the S&ecial Electronic Fnd Transfer (SEFT6 Sche!e of R)I1 to facilitate

efficient and e*&editios Inter@ban transfer of fnds$ D; branches of or )an in %arios 2HO

Centres are &artici&ating in the sche!e$ Secrity of !essage trans!ission has been enhanced$

MICR Ce-tre0 +ICR Che"e Processing syste!s are o&erational at ; centres %i.$ +!bai1

4e' -elhi1 Chennai1 5olata1 3adodara1 Srat1 Patna1 abal&r1 7'alior1 odh&r1 Trichr1 Calict1

4asi1 Rai&r1 )hbanes'ar and -ehradn$


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Cre B,-3i-40 The Core )aning Soltion &ro%ides the state@of@the@art any'here anyti!e

baning for or csto!ers$ The facility is a%ailable at ;>;D branches$

Tr,2e Fi-,-ce0 The soltion has been i!&le!ented1 &ro%iding efficiency in handling Trade

Finance transactions 'ith Internet access to csto!ers and greatly enhances the bans ser%ices to

Cor&orate and Co!!ercial 4et'or branches$ This ne' Trade Finance soltion1 EVI+)I22S1 'ill

be i!&le!ented at all do!estic branches as 'ell as at Foreign offices engaged in trade finance

bsiness dring the year$

'AN 0 The ban has set & a :ide Area 4et'or1 no'n as S)I connect1 'hich &ro%ides

connecti%ity to B;< branches,offices of S)I 7ro& across =B cities as at =;st +arch D>>$

BANKIN SUBSIDIARIES

ASSOCIATE BANKS

St,te B,-3 5 I-2i, has the follo'ing se%en Associate )ans (A)s6 'ith controlling interest

ranging fro! JG to ;>>G$

;$ State )an of )ianer and ai&r (S))6

D$ State )an of Hyderabad (S)H6

=$ State )an of Indore (S)Ir6

$ State )an of +ysore (S)+6

$ State )an of Patiala (S)P6

$ State )an of Sarashtra (S)S6

J$ State )an of Tra%ancore (S)T6

The se%en A)s ha%e a co!bined net'or of


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by D>G and DDG1 res&ecti%ely1 dring the year$ Three of the A)s %i.$ S)Ir1 S)P and S)S achie%ed

4I2 4et 4PA stats 'hile the co!bined 4et 4PA ratio of all A)s 'as at >$BG as on =;st +arch

D>>B$The highlights of &erfor!ance of the se%en A)s for the year D>>J@>B are as follo's?

(R. I- crre)

-e&osits ;;DJD

2oans DBD

In%est!ents D>$ crores and Rs$;=$> crores1

res&ecti%ely1 as at =;st +arch D>>$

For !ore details &lease %isit the 'ebsite detailed as nder?@


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SBI I-ter-,ti-,1 (M,7riti7) Lt2 .<

O55+re B,-3

(A sbsidiary of State )an of India6

State ban of India International (+aritis6 2td is one of the first offshore bans to be established in

+aritis in ; contries$

The &rinci&al acti%ities inclde?

• Acce&tance of de&osits in foreign crrencies !ainly #S -ollar1 Pond Sterling1 Ero and

also other crrencies$ Attracti%e rates of interest are offered$

• International re!ittances in all !a9or crrencies throgh S:IFT1 "icly and effecti%ely$

• 2oans,syndications in !a9or crrencies1 lie Ero,-ollar,a&anese en$

• Trade Ser%ices1 inclding issance of,negotiations nder doc!entary letters of credits and

issance of ban garantees$

• Hedging of e*change and interest rate riss on behalf of csto!ers$

• Sales and Prchases of foreign crrencies in the S&ot and For'ard +aret$

• Rendering cstodial ser%ices for offshore fnds registered in +aritis$


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JOINT VENTURES

S)I 2ife Insrance Co!&any 2td (S)I 2IFE6

S)I 2IFE ndertaes the bsiness of life insrance and annity in relation to all or any inds of

assrance$

The year D>>=@> 'as the Dnd fll year of o&erations for the Co!&any$ As at end@+arch D>>1 S)I

2IFE co%ered nearly ; lah li%es$ It e!erged as the to& &ri%ate insrer in ter!s of n!ber of li%es

co%ered 'ith a !aret share of abot ;G$ It recei%ed a &re!i! inco!e of Rs$DD crores for the

year D>>=@> as against the &re!i! recei&t of Rs$J= crores dring the last financial year1 recording

a D>>G &re!i! gro'th

S)I 2IFE le%eraged the strength of its &arent ban and its gro&$ S)I and its Associate )ans

beca!e the Cor&orate Agents of S)I 2IFE$ S)I 2IFE is no' selling its insrance &rodcts throgh

D1>> branches of S)I 7ro&$ S)I 2IFE has also been slo'ly and steadily strengthening alternate

channels inclding Agency channel$The )an holds e"ity of Rs$;D crores in S)I 2IFE1 being JG of their share ca&ital$

PERSONAL BANKIN

St,te B,-3 5 I-2i, offers a 'ide range of ser%ices in the Personal )aning Seg!ent 'hich are

inde*ed here$

Clic on each of the! to access the details$ Or &rodcts are designed 'ith fle*ibility to sit yor

&ersonal re"ire!ents$ En9oy D hor facility throgh or AT+s @ gro'ing s&eedily it has crossed

the >>> !ar :atch this s&ace for !ore details$


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S)I Ter! -e&osits S)I 2oan For Pensioners

S)I Recrring -e&osits 2oan Against +ortgage Of Pro&erty

S)I Hosing 2oan 2oan Against Shares / -ebentres

S)I Car 2oan Rent Pls Sche!e

S)I Edcational 2oan +edi@Pls Sche!e

S)I Personal 2oan Rates Of Interest

E*&erience a 'hole ne' 'orld of baning at or ne'ly o&ened Personal )aning )ranches (P))s6@often dbbed boti"e branches by others$ Csto!er friendly no'ledgeable staff 'ill cater to yor

financial re"ire!ents 'ith s&eed and efficiency$ -o %isit one and find ot for yorself$ Clic here

for addresses of or P))s$

DEPOSIT SCHEMES

:hate%er yor needs@ an in%est!ent for yor sr&ls fnds or a loan@ yo 'ill find a &rodct 9st

right for yo1 deli%ered at a branch %ery close to yo$

O&en an accont 'ith any of or branches1 all of the! are flly co!&teri.ed1 and reali.e the

ad%antage of or %ast net'or$ Earn high interest on fi*ed de&osits1 &tting yor !oney to 'or for

yo 'ith confidence and secrity$ Place fnds in S)I +O-S1 a fi*ed de&osit 'hich is not fi*ed at all

@ 'ith a ni"e brea & facility 'hich &er!its yo fll li"idity 'ith the assrance of the highest

rates of retrns1 !erely by issing a che"e on yor sa%ings ban accont$ Alternately1 ee& yor

S)I+O-S intact and 'ith an ato!atic o%erdraft facility1 en9oy high retrns 'ith the co!fort of

assred che"e &ay!ents$

http://www.sbi.co.in/viewsection.jsp?id=0,1,19,114http://www.sbi.co.in/viewsection.jsp?id=0,1,20,121http://www.sbi.co.in/viewsection.jsp?id=0,1,19,114,190http://www.sbi.co.in/viewsection.jsp?id=0,1,20,120http://www.sbi.co.in/viewsection.jsp?id=0,1,20,115http://www.sbi.co.in/viewsection.jsp?id=0,1,20,122http://www.sbi.co.in/viewsection.jsp?id=0,1,20,117http://www.sbi.co.in/viewsection.jsp?id=0,1,20,429http://www.sbi.co.in/viewsection.jsp?id=0,1,20,118http://www.sbi.co.in/viewsection.jsp?id=0,1,20,125http://www.sbi.co.in/viewsection.jsp?id=0,1,20,119http://www.sbi.co.in/viewsection.jsp?id=0,16http://sbi.co.in/branchlocator_result.jsp?num_branchtype=31&num_service=-1http://sbi.co.in/branchlocator_result.jsp?num_branchtype=31&num_service=-1http://sbi.co.in/branchlocator_result.jsp?num_branchtype=31&num_service=-1http://www.sbi.co.in/viewsection.jsp?id=0,1,19,114http://www.sbi.co.in/viewsection.jsp?id=0,1,20,121http://www.sbi.co.in/viewsection.jsp?id=0,1,19,114,190http://www.sbi.co.in/viewsection.jsp?id=0,1,20,120http://www.sbi.co.in/viewsection.jsp?id=0,1,20,115http://www.sbi.co.in/viewsection.jsp?id=0,1,20,122http://www.sbi.co.in/viewsection.jsp?id=0,1,20,117http://www.sbi.co.in/viewsection.jsp?id=0,1,20,429http://www.sbi.co.in/viewsection.jsp?id=0,1,20,118http://www.sbi.co.in/viewsection.jsp?id=0,1,20,125http://www.sbi.co.in/viewsection.jsp?id=0,1,20,119http://www.sbi.co.in/viewsection.jsp?id=0,16http://sbi.co.in/branchlocator_result.jsp?num_branchtype=31&num_service=-1


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CURRENT ACCOUNT

:e nderstand that e%ery bsiness re"ires a trans&arent and efficient baning ser%ices s&&ort to

!eet its day to day financial re"ire!ents$ S)I ths offers to ser%e yor financial re"ire!ents

gi%ing yo !a*i!! financial le%erage for yor !oney and sa%ing on yor ti!e and cost$ :hile 'e

tae care of yor financial needs1 yo tae care of yor csto!er$ 5ee&ing the %ale of yor ti!e

and !oney in !ind1 or S)I Crrent Accont is designed to gi%e yo the %ery best of ser%ices$

Be-e5it 5 SBI C7rre-t Acc7-t

C,r2 C-/e-ie-ce

7et yor Free AT+ c!,-ebit Card and get access to the 'idest net'or of o%er >>> AT+s across

the contry to 'ithdra' cash1 en"ire abot yor balance etc$ o can also a%ail of or International

-ebit Card 'hich can be sed do!estically as 'ell as otside India

E,8 ,-2 'i2e Accei*i1it8 5 M-e8

• Transact at yor con%enience1 sa%ing ti!e and cost throgh the largest distribtion net'or

in India of !ore than >>> S)I AT+s $ or throgh S)I Internet )aning

o can no' also 'ithdra' cash fro! or +aestro endorsed AT+s and AT+s of H-FC )an ,#TI

)an for 'hich so!e fee is &ayable$

M-itri-4 Y7r Acc7-t

• +onitor and control yor sa%ings throgh S)I Internet )aning or S)I Passboo facility$

• Alternati%ely1 access yor accont by do'nloading instantsbi$co! on yor co!&ter$

http://www.sbi.co.in/viewsection.jsp?id=0,10,75http://www.sbi.co.in/atmlocator.jsp?lang=0http://www.sbi.co.in/atmlocator.jsp?lang=0http://www.onlinesbi.com/http://www.onlinesbi.com/http://www.sbi.co.in/viewsection.jsp?id=0,10,75http://www.sbi.co.in/atmlocator.jsp?lang=0http://www.onlinesbi.com/http://www.onlinesbi.com/


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Page #5 of 108

S:ee9!I- Acc7-t

• 4o' for i!!ediate cash re"ire!ents transfer fnds fro! yor Fi*ed -e&osits to yor

Crrent Accont 'hene%er needed$ For !ore details refer to S)I +lti O&tions -e&osit

Transaction Ease

• #nli!ited credits allo'ed in all yor acconts

• #nli!ited n!ber of &ay!ents

• o can also en9oy the secrity of a chec &ay!ent garantee1 shold yor balance in the

accont be insfficient for the &ay!ent of a che"e1 throgh a &re@arranged li!it$

• +ae &ay!ents by gi%ing s standing instrctions

• Order -e!and -rafts and Payorders on o%er >> locations

• Transfer fnds fro! any &art of the contry

• #&contry Che"e Collection

• Free Che"e boo of > lea%es e%ery year

• Facility of a safe de&osit locer for the safety of yor i!&ortant doc!ents and %alables

• Efficient Foreign E*change Ser%ices +oney +lti&liers

• 2in yor Crrent Accont to yor -e&osit Accont and earn additional interest on yor

sr&ls !oney$ Also get rid of the &roble! of bonced che"es fore%er$ All this and !ore

throgh S)I +O-

Ot+er Be-e5it

• Free Accont Transfer bet'een or 'ide net'or of branches

• 4o!ination Facility a%ailable

http://www.sbi.co.in/viewsection.jsp?id=0,1,19,114,189http://www.sbi.co.in/viewsection.jsp?id=0,1,19,114,189http://www.sbi.co.in/viewsection.jsp?id=0,1,19,114,189http://www.sbi.co.in/viewsection.jsp?id=0,1,19,114,189


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Page ## of 108

• Facility to o&en yor Crrent Accont in Single or oint 4a!es

• 3ery 2o' +ini!! )alance Re"ire!ents

• Fll Secrity of yor !oney at all ti!es

SAVINS BANK ACCOUNT

:e nderstand that e%eryone 'ants to sa%e for so!ething in the ftre$ :e also reali.e that

e%eryone 'ants their sa%ings to be safe and accessible anyti!e1 any&lace to hel& !eet their needs$

So 'e bring to yo the S)I Sa%ings Accont1 'hich hel&s yo &lan and sa%e for yor ftre

financial re"ire!ents$ or sa%ings are co!&letely li"id1 and earn co!&etiti%e interest in or

safety$

State )an offers t'o different inds of Sa%ings acconts@ Sa%ings accont and Sa%ings accont

&ls

SAVINS PLUS ACCOUNT

:e all 'ant the best of e%erything in life and so do yo$ Ha%e yo e%er desired an accont 'hich

gi%es yo high li"idity co&led 'ith high interest ratesW If so1 'e ha%e the &erfect &rodct for yo$

The S)I Sa%ings Pls Accont brings to yo the best of both Sa%ings and Ter! -e&osit Accont$

S)I Sa%ings Pls Accont gi%es yo the ease of access and li"idity of a Sa%ings )an Accont and

the high rate of retrn of Ter! -e&osits$


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The )an is acti%ely in%ol%ed since ;"")

Sr.

N

.

N,6e Dei4-,ti- U-2er Secti-

5 SBI Act

"?@@

" S+riPr,ti9C+,72+7ri C+,ir6,- "? (,)

> S+riHe6,-t .C-tr,ctr

M,-,4i-4 Directr "? (*)

# S+riDi:,3,r 79t, M,-,4i-4 Directr "? (*)


68/108

Page #8 of 108

= S+ri A. Kri+-, K76,r M,-,4i-4 Directr "? (*)

@ S+riDi1ee9 C. C+3i Directr "? (c)

$ S+ri S. Ve-3,t,c+,1,6 Directr "? (c)

% S+ri D. S7-2,r,6 Directr "? (c)

S+riP,rt+,,r,t+8I8e-4,

r Directr "? (c)

? S+ri . D. N,2,5 O55icer E6918ee

Directr"? (c*)

" S+riR,+9,1M,1+tr, Directr "? (2)

"" S+ri D. K. Mitt,1 Directr "? (E)

"> Dr. S7*ir V. 3,r- Directr "? (5)


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TRANSFORMATION JOURNEY IN STATE BANK OF INDIA

The State )an of India1 the contry0s oldest )an and a &re!ier in ter!s of balance sheet si.e1n!ber of branches1 !aret ca&itali.ation and &rofits is today going throgh a !o!entos &hase ofChange and Transfor!ation the t'o hndred year old Pblic sector behe!oth is today stirring otof its Pblic Sector legacy and !o%ing 'ith an agility to gi%e the Pri%ate and Foreign )ans a rnfor their !oney$ The ban is entering into !any ne' bsinesses 'ith strategic tie &s Pension Fnds1 7eneralInsrance1 Cstodial Ser%ices1 Pri%ate E"ity1 +obile )aning1 Point of Sale +erchant Ac"isition1Ad%isory Ser%ices1 strctred &rodcts etc each one of these initiati%es ha%ing a hge &otential forgro'th$ The )an is forging ahead 'ith ctting edge technology and inno%ati%e ne' baning !odels1 to

e*&and its Rral )aning base1 looing at the %ast nta&&ed &otential in the hinterland and &ro&osesto co%er ;>>1>>> %illages in the ne*t t'o years$ It is also focsing at the to& end of the !aret1 on 'hole sale baning ca&abilities to &ro%ide India0sgro'ing !id , large Cor&orate 'ith a co!&lete array of &rodcts and ser%ices$ It is consolidating itsglobal treasry o&erations and entering into strctred &rodcts and deri%ati%e instr!ents$ Today1the )an is the largest &ro%ider of infrastrctre debt and the largest arranger of e*ternal co!!ercial borro'ings in the contry$ It is the only Indian ban to featre in the Fortne >> list$ The )an is changing otdated front and bac end &rocesses to !odern csto!er friendly &rocessesto hel& i!&ro%e the total csto!er e*&erience$ :ith abot B>> of its o'n ;>>>> branches and

another ;>> branches of its Associate )ans already net'ored1 today it offers the largest baningnet'or to the Indian csto!er$ The )an is also in the &rocess of &ro%iding co!&lete &ay!entsoltion to its clientele 'ith its o%er D;>>> AT+s1 and other electronic channels sch as Internet baning1 debit cards1 !obile baning1 etc$ :ith for national le%el A&e* Training Colleges and learning Centres s&read all o%er the contrythe )an is continosly engaged in sill enhance!ent of its e!&loyees$ So!e of the training &rogra!es are attended by baners fro! bans in other contries$ The ban is also looing at o&&ortnities to gro' in si.e inIndia as 'ell as Internationally$ It &resently has BD foreign offices in =D contries across the globe$ It has also J Sbsidiaries in India

S)I Ca&ital +arets1 S)ICAP Secrities1 S)I -FHI1 S)I Factors1 S)I 2ife and S)I Cards @ for!inga for!idable gro& in the Indian )aning scenario$ It is in the &rocess of raising ca&ital for itsgro'th and also consolidating its %arios holdings$


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I69eri,1 B,-3

The I!&erial )an dring the three and a half decades of its e*istence recorded an i!&ressi%e

gro'th in ter!s of offices1 reser%es1 de&osits1 in%est!ents and ad%ances1 thin creases in so!e cases

a!onting to !ore than si*@fold$ The financial stats and secrity inherited fro! its forernners no

dobt &ro%ided a fir! and drable &latfor!$ )t the lofty traditions of baning 'hich the I!&erial

)an consistently !aintained and the high standard of integrity it obser%ed in its o&erations ins&ired

confidence in its de&ositors that no other ban in India cold &erha&s then e"al$ All these enabled

the I!&erial )an to ac"ire a &re@e!inent &osition in the Indian baning indstry and also secre a

%ital &lace in the contrys econo!ic life$

St,69 5 I69eri,1 B,-3 5 I-2i,

:hen India attained freedo!1 the I!&erial )an had a ca&ital base (inclding reser%es6 of Rs$;;$B

crores1 de&osits and ad%ances of Rs$DJ$; crores and Rs$JD$


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Firt Fi/e Ye,r P1,-

In ; offices

co!&rising branches1 sb offices and three 2ocal Head Offices inherited fro! the I!&erial )an$

The conce&t of baning as !ere re&ositories of the co!!nitys sa%ings and lenders to credit'orthy

&arties 'as soon to gi%e 'ay to the conce&t of &r&osefl baning sbser%ing the gro'ing and

di%ersified financial needs of &lanned econo!ic de%elo&!ent$ The State )an of India 'as destined

to act as the &acesetter in this res&ect and lead the Indian baning syste! into the e*citing field of

national de%elo&!ent$


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“Bet E;ec7ti/e A:,r2 t t+e C+,ir6,- *8 Ai, M-e8.

State )an of India also i!&ro%ed its raning in “Fortne” >> 7lobal 2ist1

“Forbes” list of D>>> largest co!&anies in the 'orld1 “)aner” list of to&;>>> 'orld bans1 )rand Finance 7lobal >> Financial )rand recognition1to na!e a fe'$

X“+ost Ad!ired Infrastrctre Financier” A'ard by 5P+71 X“To& Pblic Sector )an nder S+E Financing” by -n and

)radstreet

The )an 'as %oted1 for the third year in a ro'1 as the “+ost Preferred

Hosing 2oan” and “+ost Preferred )an” in the C4)C A:AA8 Cons!er

A'ards in a sr%ey condcted by C4)C T3;B in association 'ith A7 4ielsen /Co!&any$The )an 'as also a'arded the “)est Ho!e 2oan Pro%ider” as 'ell as“The )est )an” by Otloo +oney A'ards1 D>>B$

S)I has been rated as the )est Pblic Sector )an for Rral Reach by

-n / )radstreet$The )an has 'on a'ards for to&&ing SH7@)an Credit linage in Orissa1harhand1 +aharashtra1 #ttarahand1 Ta!il 4ad and #ttar Pradesh$

The )an 'as a'arded Reader0s -igest “Pegass Cor&orate SocialRes&onsibility A'ard D>>J” in recognition of its contribtion to'ards RralCo!!nity -e%elo&!ent$

The )an 'as conferred the follo'ing 4ational a'ards by the 7o%ern!ent of

India (7OI61 +inistry of +icro S!all and +edi! Enter&rises for the F D>>J@

(i6 First nder N4ational A'ards for e*cellence in lending to+icro Enter&risesN$(ii6Second nder N4ational A'ards for E*cellence in +SE 2endingN$(iii6 The )an 'as also &resented an a'ard for otstanding

&erfor!ance in the area of finance to S+Es by -n / )radstreet$

State )an of India 3oted THE )EST


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FINANCIAL RESULTS

TABLE I

STATE BANK OF INDIA -FINANCIAL HIGHLIGHTS-2005-2009

Rs. in Billion FY2005 FY 2006 FY2007 FY > FY >?

D!osi"s #670.$% #%00.$6 $#55.2& 5#7$.05 7$20.7#

A'()n*s 202#.7$ 26&%.0& ##7#.#6 $&6%.95 5$25.0#

In(s"+n"s &970.9% &625.#$ &$9&.$9 &%95.0& 2759.5$

To")l Ass"s $59%.%# $9$0.29 5665.65 72&5.26 96$$.#2

In",s" In*o+ #2$.2% #59.%0 #9$.9& $%9.50 6#7.%%

In",s" E!nss &%$.%# 20#.90 2#$.#7 #&9.29 $29.&5

N" In",s" In*o+ .$5 &55.%9 &60.5$ &70.2& 20%.7#

Non-In",s" In*o+ 7&.20 7$.#5 57.69 %6.95 &26.9&

To")l O!,)"in In*o+ 2&0.65 2#0.2$ 2&%.2# 257.&6 ##5.6$

S")// E!nss 69.07 %&.2# 79.## 77.%6 97.$7

O(,)' E!nss #&.67 #6.02 #%.9& $%.2# 59.0&


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Page 7# of 108

To")l O!,)"in

E!nss &00.7$ &&7.25 &&%.2$ &26.09 &56.$9

O!,)"in 1,o/i" &09.9& &&2.99 &00.00 &.07 &79.&5

To")l 1,o(isions 66.%6 6%.9# 5$.59 6#.7% %7.9$

N" 1,o/i" $#.05 $$.07 $5.$& 67.29 9&.2&


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TABLE II

STATE BANK OF INDIA -FINANCIAL HIGHLIGHTS-2005-2009 IN 3S 4

FY2005 FY2006 FY2007FY

>

FY

>?

De9it %#.9& %5.&% &00.&9 #.95 &$6.#&

A'()n*s $6.26 5%.6% 77.60 &0#.%% &06.96

In(s"+n"s $5.06 #6.$# #$.#& $7.2# 5$.$&

To")l Ass"s &05. &&0.7# .## &79.%$ &90.&5

In",s" In*o+ 7.$& %.06 9.0% &2.20 &2.5%


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In",s" E!nss $.2# $.57 5.#9 7.96 %.$6

N" In",s" In*o+ #.&

%

#.$9 #.69 $.2$ $.&2

Non-In",s" In*o+ &.6#

&.66 &.## 2.&7 2.50

To")l O!,)"in In*o+ $.%&

5.&5 5.02 6.$& 6.62

S")// E!nss &.5%

&.%2 &.%2 &.9$ &.92

O(,)' E!nss 0.72

0.%& 0.90 &.2 &.&7

To")l O!,)"in E!nss 2.#0

2.6# 2.72 #.&$ #.09

O!,)"in 1,o/i" 2.5&

2.52 2.#0 #.27 #.5#

To")l 1,o(isions &.5#

&.5$ &.26 &.59 &.7#

SUMMARY OF STATE BANK OF INDIAS BALANCE SHEET

Rs. in illionARCH

2005

ARCH2006

ARCH

2007

ARCH200%

ARCH

2009

CA1ITAL 8 LIABILITIES

C)!i")l 5.26 5.26 5.26 6.#& 6.#5

Rs,(s 8 S,!ls 2#5.$6 27&.&% #07.72 $%$.0& 57#.


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D!osi"s #670.$% #%00.$6 $#55.2& 5#7$.0$ 7$20.7#

Bo,,o:ins &9&.%$ #06.$& #97.0# 5&7.27 5#7.&$

O", Li)ili"is 8 1,o(isions $95.79 556.9% 600.$2 %##.62 &&06.97

To")l $59%.%# $9$0.29 5665.65 72&5.26 96$$.#2

ASSETS

C)s 8 )l)n*s :i"Rs,( B)n; o/ In'i)

&6%.&0 2&6.5# 290.76 5&5.#5 555.$6

B)l)n*s :i" )n;s )n'+on< )" *)ll 8 so," no"i*

225.&2 229.07 22%.92 &59.#2 $%%.5%

In(s"+n"s &970.9% &625.#$ &$9&.$9 &%95.0& 2759.5$

A'()n*s 202#.7$ 26&%.0& ##7#.#6 $&67.6% 5$25.0#

Fi' Ass"s 26.9% 27.5# 2%.&9 ##.7# #%.#%

O", Ass"s &%#.9& 22#.%& 252.92 $$$.&7 #77.##

To")l $59%.%# $9$0.29 5665.65 72&5.26 96$$.#2

Con"inn" Li)ili"is &59#.97 22%%.5& #065.90 %&07.96 72#7

Bills /o, Coll*"ion &67.77 205.9# 2##.6% &%9.$7 $#%.70

STATE BANK OF INDIA ARKET RELATED RATIOS

ARKET RELATED RATIOS AR 05 AR 06 AR 07 AR 0% AR 09


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),;" 1,i* Rs)s on l)s" ')< o/ "

),",

657 96% 99# &599

&067

1,i* "o Boo; R)"io ? &.$$ &.%$ &.6$

2.06

&.&7

),;" C)!i")li@)"ionRs in Billion

#$5.75 509.$% 522.56

97$.&2

677.

E),nin 1, S),

Rs %&.79 %#.7# %6.29

&26.62

&$#.77

1=E R)"io ?

%.0# &0.$0 &&.5&

&2.6#

7.$2

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