Company Profile : Human Capital Solutions · We are SYNLINK, a Human Capital Service Provider specializes in providing Recruitment Process Outsourcing (RPO) to Business-to-Customer

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Company Profile :

Human Capital Solutions

August 2017

Strictly Confidential ©Copyright Synlink Business Solutions, Inc. 2017

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About SYNLINK

We are SYNLINK, a Human Capital Service Provider specializes in providing Recruitment Process Outsourcing (RPO) to Business-to-Customer (B2C) and Business-to-business (B2B) companies offering a full-scale manpower outsourcing services. Through our expertise in Recruitment Process Outsourcing (RPO), our innovative solutions can create competitive advantage for our clients by finding and attracting qualified and best talent for your company. Our Team focuses on Recruiting Volume-Hiring and Multilingual Agents, Specialized Roles and Positions such as Technical and Certified/License Professional, Executive Search and Placement and IT and BPO Staff Augmentation. With the extensive knowledge and network of our Team, these give us the capability to support our client manpower needs regardless of functional areas and industry segments. Other benefits include bringing recruitment cost down, improving the quality of service and freeing-up hiring managers and HR from the interruption of dealing with the entire recruiting process.

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Our Network

We are a part of a business solutions network that span across the IT –BPM (Information Technology – Business Process Management) industry. Our experience is derived from supporting our internal affiliates and their external partners.

Affiliation and Partnerships


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A diversified information technology and business process management (IT-BPM) solutions company. Specializing in contact center and business process outsourcing support. Currently, supporting Southeast Asia’s leading e-commerce company and the Philippines number 1 fast food chain.

An information and communications technology (ICT) solutions and IT systems integration company Specializing in Application Development & Management Services, IT-BPM Support Services and Infrastructure Support Services

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About GICF

Global Integrated Contact Facilities, Inc. or ‘GICF’– a diversified Information Technology and Business Process Management (IT-BPM) solutions company that works with Business-to-business (B2B) and Business-to-Customer (B2C) clients from high growth industry sectors worldwide. Founded in 2015, and backed by outsourcing and offshoring industry veterans with over two decades’ leadership experience, we pride ourselves in being a business catalyst for organizations with a heightened sense of commitment to transforming their operations and end-customer relationships through targeted, flexible, and reliable solutions. • Customer Care and Retention • Sales • Technical Support • Back-Office Transaction Processing • Healthcare Information Management (HIM) • Facilities Management and Seat Leasing


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About GICF

Affiliation and Partnerships


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About SLASH.PH

SLASHdotPH Corporation or ‘SLASH.PH’– A wholly-Filipino Information and Communications Technology (ICT) solutions and IT systems integration company. Founded in 2014 with 24+ global client base comprised of data-driven, process-intensive Business-to-business (B2B) and Business-to-Customer (B2C) organizations. Industries serviced include– • IT-BPM / Contact Centers / BPO • Multimedia and Entertainment • Telecommunications • Technology • Food and Beverage / Quick-Service Restaurants • Banking, Financial Services, and Insurance (BFSI) • Retail / Consumer Business / FMCG • Government

Employee base with 35+ skilled IT practitioners. With 22+ projects fully completed and deployed to date.


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About SLASH.PH

APPLICATION DEVELOPMENT & MANAGEMENT SERVICES • Web, Mobile and Software Application Development • Application Modernization: Re-Architect, Re-Platform, Re-Engineer • Mobile and Social Media Communications

IT-BPM SUPPORT SERVICES • Database Management and Maintenance • Reporting and Analytics Tools • QA Testing and Validation Tools • Help Desk Solutions • Process Automation Projects • Managed IT Services

INFRASTRUCTURE SUPPORT SERVICES • IT Design and Provisioning • IT Systems Integration • IT Conversion and Migration Projects • IT Data Center Management • IT Infrastructure Management


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Our RPO Snapshot

Our Business Framework

We leverage on the quality of hire to deliver. Our RPO solutions are custom-crafted to address our client’s specific skill, competency, and profile requirements.

SYNLINK Approach to RPO weave a solution anchored to the following critical areas–

Recommendation and Implementation of Assessment Designs

Development and Execution of Sourcing Strategies

On-site Deployment of Recruiting Support: Sourcing Talent Assessment

Phone Screening or Paper Screening (Onsite or Remote)

Profile Matching – Candidate Interviewing

Selection and Hiring of Candidates

Recruitment Management


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Our RPO Services

Contact Centre Profile

Multi and Bi Lingual Profile

● Customer Service Representative (CSR)

● Technical Support Representative (TSR)

● Sales Representative

● Japanese

● Dutch

● French

● Bahasa – Indonesia

● Bahasa – Malaysia

● Korean

● Mandarin

● Cantonese

● Fukien

● Spanish

● Portuguese

● Arabic

● Others


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Our RPO Services

Specialized Roles

● Team Leader

● Trainer

● Workforce Analyst

● Quality Assurance Specialist

● Subject Matter Expert

● Knowledge Resource Specialist

● Organizational Development Specialist

● E-Learning Specialist

● Medical Coders

● US Technical Recruiter

● CSR Payroll / HRB

● Corporate Travel Agent

● Web Master

● Animator

● Graphic Artist

● System Administrator

● Network Operations Center (NOC) Engineer

● Customer Service Representative –Financial/Medical

● Technical Support Representative – Level 2

● Others

Executive Search


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Our Value Proposition

Sourcing and Recruitment Timeline

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Calibration with the client

Sourcing of Candidates

Candidate Assessment

and Profiling

Sending of best

candidate profile to

client

Scheduling interview of

candidate as per client

feedback

Candidates On-

boarding

2-20 21-25 26-27 28-29 30 1

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Work Structure

• College-educated, Experience Entry Level • Willingness to work in shifting schedule • BEHAVIORAL Indicators: interpersonal skills, customer orientation, team player, flexible, confident and patient • GENERAL KNOWLEDGE / INTELLECTUAL Indicator: communication skills/language proficiency (verbal/written), listening skills, analytical/problem-solving, technical skills, goal-oriented, aptitude for learning

FOCUS on LOB / CORE OFFERING – Sales, Customer Care and Retention, Tech Support and Back Office

• Native/Non-Native Speaker • Multi-Lingual Capacity • Full/Part-time Employment • Certification/Membership to Industry-related Organization

Line of Business- Specific Profiles

e.g. Sales, Customer Care and Retention,

Tech Support and Back Office

BASELINE Candidate

Qualifications

CLIENT-SPECIFIED Competencies


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Our Proven Recruiting Process

Identification of Prospective Candidate

Client Baseline Requirements

Strategic Sourcing Online Job Posting

Initial Interview Talent Assessment

Offer Management Selection

Sourcing and Advertising

Calibration

The Right Hire


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Sourcing Strategies

Direct Marketing

Network and Institutional Partnerships

Online / Digital Platforms

Targeted Flyers / Leaflet

Employee Referral

Programs

Applicant Referral

Programs

Third Party Job Fairs

Training Centers / Programs

Gov’t Municipality

Programs

Regional Caravans

Targeted SEO

Social Media

Industry and Applicant Forums

Online Job Portals

Universities / Colleges

Open House Recruitment


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Talent Assessment

Customized Specific to Client Requirements

Online Assessments

Online Tests Multi-Tasking Tests Typing Tests Aptitude Tests IQ Tests

Face-to-face Interview

Competency-Based

Interview Role Play / Simulations Communication Skills

Final Interview

With or without client participation

Re-Calibrations


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Our RPO Success Stories

Clients Partnerships

Although we are new in the business, we have been privileged to partner with different renowned and moderate –scale company who are from a cross-section of labor-intensive industries.

Client 1: A force in the Australian telecommunication industry and provide range of communication services to residential us residential users, small and medium enterprises (SMEs), government and large corporate enterprise. Industry: Telecommunications

Client 2: The largest privately-owned Finance, Accounting and Human Resources business process outsourcing company in the Philippines. Industry: Outsourcing and Offshoring

Client 3: One of the largest, most diversified Business Process Outsourcing service providers in the World. Providing a wide range of end-to-end Content, Customer Experience, Healthcare, Finance & Accounting and Human Resources solutions. Industry: Outsourcing and Offshoring

Client 4: A call center and BPO company, providing a wide range of high-quality inbound and outbound call center services, back-office and data processing services to large firms and small and medium businesses from around the world. Industry: Outsourcing and Offshoring


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Why RPO from Synlink?

Expert Recruitment

A Team of functional experts who deliver quality of hire across project

Ability to handle simple and volume recruitment services

Tenured RPO professionals

Local Expertise, Global Reach

Deep understanding of local requirements of each client

Ability to tap into a bigger base of talents to fill client needs

Custom-crafted recruitment solutions to address client requirements

Comprehensive understanding of corporate cultures, and business strategies as against talent needs

Time-tested, cost-efficient and right-fit human capital delivery

Innovative Approach


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Connect with Us

T: +63 (0)2 795 8500

F: +63 (0)2 795 8500 loc. 1640

Corporate Headquarters

Unit 312 AIC-Burgundy Tower,

ADB Avenue cor Sapphire Road,

Ortigas Center, Pasig City,

Metro Manila, Philippines 1600

T: +63 (0)2 795 8500

F: +63 (0)2 795 8500 loc. 1640

Recruitment Hub

11th Floor, Robinsons Equitable Tower, ADB Avenue corner Poveda Road, Ortigas Center,

Pasig City, Metro Manila, PHILIPPINES 1600

We’re Online

Our Social Account:

Facebook: @SynlinkInc

Linkedin: @Synlink Business Solutions

Twitter: @Synlink_PH

Instagram: @Synlink_ph


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Documents

Company Profile : Human Capital Solutions · We are SYNLINK, a Human Capital Service Provider specializes in providing Recruitment Process Outsourcing (RPO) to Business-to-Customer