Company Profile

Bensizwe Communication 5 à Sec », Avenue de l’Equateur n°278, Commune Gombe/

Kinshasa-République Démocratique du Congo

ABOUT US

Bensizwe was founded in 2008 after Marketresearchers identifying a need of staffingsolutions and call centre solutions in Congo withan emphasis on customer service andtechnology. As the company developed moreexperience in the developing and dynamicAfrican markets specific in the African diaspora,opportunities were identified in the outsourcingindustry such as effective and fully fledgedcustomized Human Capital Management, callcentre and ICT infrastructure, training andconstruction.Bensizwe Group is now a dynamic corporatesolutions business. We aim to be the leadingbusiness management consulting practiceserving clients across Africa. Bensizwe is amultinational firm with offices in Pretoria,Kinshasa, Lubumbashi, Goma, Kisangani, andWindhoek.

MISSION STATEMENTTo provide world class services and efficientsolutions to our client’s businesses and empowerlocal communities

VISIONTo be the leading workforce management andtelecommunications consultants in DRC and therest of Africa.

VALUES

Inspire - Our passion and dynamism driveus to continually to inspire our people, clientsand candidates to be the best they can be.

Transform - As a people business, we arepassionate about creating valuable anddynamic relationships with the people we workwith. Our aim is to inspire in order to createsustainable development and improve lives.

Deliver - As a results orientated companyand experts in contact centre and staffingsolutions, we are driven to succeed and deliver.

GOALS AND OBJECTIVES

Bensizwe Objectives are :

• To service most telecommunications firms inthe DRC (i.e: Vodacom, Africell, Orange,Airtel) with trained staff, customerregistration processing call centre serviceswith the latest technology by the end of2018.

• Increase the number of skilled staffemployed under our books by a thousandpeople through training and developmentby 2018.

• To increase staff outsourcing market shareby 5% BY 2020

POSITIONING

Our organization provides efficient, high-quality staffing solutions, call center solutionservices and skills development to multinational, regional and local telecommunications,hospitality and industrial firms across Africa. Our organization matches the best skill at theright job, through our client tailored philosophy of which is combined with the besttechnology and efficiently trained individuals.

We pride ourselves in enhancing and empowering job seekers, improve efficiency of theworkforce through training and development in certain previously under-servicedmarkets. We take pride in being the forefront of developing previously individuals fromvarious backgrounds, privileged or underprivileged backgrounds; and turning them intounique and highly skilled and dynamic individuals. Bensizwe aims to be in the forefront ofbuilding and empowering the youth, women, and various minorities, by turning them intoworld class, efficient and effective customer focused workforce.

Bensizwe’s representation in Africa stretches across the following countries: Tanzania,Democratic Republic of Congo, South Africa, Mauritius and Namibia.

STRATEGY

SERVICE DIFFERENTIATION

AND UNIQUE SELLING POINT

Our focus is on creating employee solutions inorganizations by formulating and implementingcustomer focused strategies. We are driven toimprove efficiency and to build human capacity.

We draw our competitive strength from acombination of Staffing Solutions, Payroll solutionswhich are pre-financed, Call Centre Solutions andTraining Solutions that ensure the implementationof customer focused strategies.

Our delivery skills reflect our highly competitiverecruitment of bright, vibrant and experiencedconsultants whose competence we continuously

enhance through intensive training in the use ofour proprietary management tools andtechniques

The Human Resources Recruitment Strategy provides a road map for the planning andexecution of major organizational initiatives involving people. Our promise is tocustomize and deliver a clear and coherent strategy that is linked to yourorganization’s business plan and will help you determine the following in yourorganization:

R E C R U I T M E N T

What employee will best fit the Organisationsinitiatives and objectives How do you want to compensate them, reward them, motivate them? Why?What is your plan for developing them now, in 3 years time?What is the plan to manage future business changes and their impact on your human resources?What will happen to the skill sets needed now and in the future?What skills will be needed in your industry in the next 3 /5yrs?

SERVICES

Engineers

WE O F F E R A WI D E R A N G E O F E X P E R T L Y

T R A I N E D P E R S O N N E L S U C H A S :

Technicians

Tele Sales CustomerService

AdministrationSupport

FinancialSupportServices

Promoters

FieldMarketers

SecurityPersonnel

and cleaners

CALL CENTRE SOLUTIONS

Bensizwe’s has the specific expertise, knowledge and Procedures to set up and run contact centers, and the organization understands the complexities of compliance and

best practices, through our ethos: PEOPLE, PROCESS,TECHNOLOGY

Many businesses find that setting up an in-house contact center that functions at an optimal level can take many years and draws on existing management time and

company resources. Outsourcing the set-up and running of a contact center enables companies to focus on their core business, which can save on real estate, resources

(payroll), management and infrastructure costs. The benefits include:

• Consistent achievement of service levels• Increased productivity• Adherence to international and local best practices (best practice staffing ratios)• Improved performance through the use of scorecard measurements

Bensizwe’s provides contact centers for your business and handle all your recruitment,quality and workforce management, and training requirements.

SERVICES

TRAINING & DEVELOPMENT

We work closely with clients to design,develop and deliver fully customized trainingprograms that help businesses to achieve theirgoals.

Bensizwe’s training programs combine strongcontent with innovative delivery anddevelopment techniques that achievepowerful results. We provide customizedtraining programs covering company policiesand procedures, business goals andobjectives using world-class training materials.Setting us apart from other trainingorganizations are the strong client networksthat we have developed, which provideaccess to subject – matter expertise andindustry innovations.

We offer the following courses:

• Personal Development and Soft Skills Courses

• Workplace Skills Plan• Project Management Training

O u r t r a i n i n g p r o g r a m s a n d s u p p o r t s e r v i c e s

f o c u s o n f o u r m a i n a r e a s :

• Customer Service• Sales and Marketing• Personal Development• Customer Service, Sales and Marketing

SERVICES

TEAM BUILDING

We design effective teambuilding experiences and workshops that inspire. Our team building is executed in a way to bring out dynamic and effective end results, and outcomes to meet your organizational objectives.

• Adventure and Outdoor

• Experiential Workshops

ADVENTURE EXPERIENTIAL

CORPORATESOCIAL

RESPONSIBILTY

SERVICES

CORPORATE

GIFTS

We supply, source and brand all corporate giftsthat will promote your brand, from corporateclothing to pens, usbs, notebooks, gazebos, andflags.

SERVICES

ACHIEVEMENTS

Bensizwe’s CredentialsCLIENT DESCRIPTION

VODACOM DRC

SAMSUNG ELECTRONIC

CHARTIS INSURANCE

(FORMALLY AIG)

MTN

MULTICHOICE

• Optimized Staffing

solutions

• Customer Registration

Processing

• Distribution

• Training

• Inbound Technical call

Centre; Retention,

Tracking, Grading

Agents

• Outbound Telesales

Campaigns

• Mail Management

Systems, Call Centre

Campaigns, Mobile

Developments

• Overflow Call Centre,

Outbound and Digital

Campaigns,

Mail Management

Systems

Bensizwe’s Credentials

AFRICELL

• Call center

agents and field

marketing agents

• Training

HSBC

• Professional Services

• Business Analytics

• Training

ORANGE• Optimized Staffing

Solutions

BAT • Optimized Staffing

Solutions

TURKISH • Optimized Staffing

Solutions

ACHIEVEMENTS

FERO

• Optimized Staffing

Solutions

PPC

• Optimized Staffing

Solutions

LATO• Optimized Staffing

Solutions

SELTON

• Optimized Staffing

Solutions

• Training

ACHIEVEMENTS

AIRTEL

• Optimized Staffing

Solutions

• Customer Registration

Processing

Waterkloof Rand Center, 1st floor, office number 6, Corner Rigel and Buffelsdriff street, ErasmusrandPretoria – South Africa

@bensizwe_

Instagram.com/bensizwe_/Bensizwe Communication Sprl