Company Profile 2016

COMPANY PROFILE

DUBAI

ISTANBUL

ABOUT US

Our core methodology is experiential and discovery learning, a powerful training approach that engages employees, accelerates learning and prolongs knowledge retention.

Winners of the SME Business Awards for Customer Focus in 2014, we are fortified by a team of service driven professionals at all levels in the company.

The international solutions we offer span critical areas such as business acumen, leadership accountability, sales activation, customer centricity, organisational change, talent leadership and project management. Through these solutions we increase knowledge, shape changes in strategies, enhance behaviour, improve performance and increase revenues. Creative team building interventions that enhance bonding, teamwork and clarity on team goals, is another dimension to our business which has achieved outstanding feedback and results.

The PROTRAINING office is based in Dubai with a representative office in Istanbul.

PROTRAINING is a leading training consultancy offering award-winning business games, simulations and Discovery Maps throughout the region since 2003.

02 03

I attended the Influencers training and I would like to pass on my compliments. The two facilitators were full of energy, engaged and motivating. Big compliments. Well organized training and paramount to pass on these motivating messages through hands-on exercises to all ‘influencing’ managers.Sebastian FrederiksManaging Director & Head of Global Client GroupGM Sales, Global MarketsNational Bank of Abu Dhabi

OUR CLIENTSARE OUR AMBASSADORS

PROTRAINING is an exceptionally professional and dedicated training provider, the programmes they have delivered for us have been extremely well received, remembered and behaviour change has been apparent as a result. Rachael HandleyManager – Learning & TrainingGroup Human ResourcesENOC

In my 20 years of work experience, I participated in many workshops but the one training that has stuck with me is the PROPRESENTER – Powerful Presentation Skills. It has helped me throughout my career to deliver key messages.Walid JosephFactory ManagerNestle

Please allow me on the behalf of the sales team to show our gratitude and appreciation for every single effort you have put into our last week training, to make it sharp, useful, entertaining and valuable. You were all amazing, patient, dedicated and professional…. Thank you so much.Alaa Seif EddineNational Sales ManagerGerflor, KSA

It’s 10 out of 10 for Coral Banks all around! From identifying our need and recommending the right programme and facil itator, a BIG thanks to PROTRAINING. Your Eagle’s Flight solutions are no doubt world class and gaining credibil ity amongst many of our teams at Fairmont.Jeff Turner,Regional Director, Learning& Development, Middle East and AfricaFairmont Hotels & Resorts

PROTRAINING quickly understood our goals and developed learning experiences around it. Programmes were very practical in nature and were based on experiential learning which made key messages stick. PROTRAINING proved to be a true business partner and I would highly recommend them to organisations seeking to make a difference.Hossam HammadTalent Management ManagerAl Ain Zoo

04

OUR ETHOSI t is s imple ; we are dedicated to harnessing

the power of ind iv idual and team performance and be l ieve the key to bus iness success is to have

phenomenal human capita l

We believe in client partnership as a fundamental business principle.

We thrive on sourcing, creating and delivering innovative, discovery based learning and care about every detail

along the way.

We work tirelessly to ensure our participants receive training that is relevant, different and engages and motivates them to

change their performance.

We shape future performance by keeping one eye on the end goal to ensure the training activity delivers the

intended result for the business.

We are committed to the integr i ty of our ef forts and to our desire to provide a highly professional service and

exper ience for our c l ients.

OUR SOLUTIONS

Address a multitude of training needs or business objectives (not limited to):

Leadership and Management

Sales & Negotiation

Relationship Management

Customer Service/Centricity Supervisory Skills

Emerging Managers

Front Liners

ILM Certification

05

Team Building

Large Conferences

Customised Training

Nationalisation Programmes

Group Training Techniques

Assessment Centres

Sustainability Programmes

Personal Financial Management

Innovation

What is IMPACT5®?

IMPACT5® is a leadership training business simulation. It lays the foundation for a new mind-set that includes the full range of managerial responsibilities and behaviours. It helps managers link their competencies to the company’s performance. As a result, your managers discover five key leadership accountabilities and learn how to lead for results.

The five leadership accountabilities are:

1. Executing for Results2. Managing Change3. Developing Talent4. Influencing the Business5. Building Personal Effectiveness

What will participants learn?

After completing this leadership simulation, IMPACT5® learners understand organisational expectations of accountable leaders, how to focus their day-to-day time, attention and how to make high-impact decisions.

Use IMPACT5® to:

• Be determined to take ownership of personal effectiveness in development opportunities and continual learning

• Take actions that show commitment to the development of talent for the company as well as the department function

• Show willingness to take action to influence the business beyond immediate departmental responsibilities

• Demonstrate an understanding of and commitment to balancing ‘now-focused’ and ‘future-focused’ accountabilities

• Use appropriate ‘Critical Thinking Guides’ to analyse leadership situations in each of the key accountability areas

In the chaos of economic fluctuations, increased competition, the war for talent and business process change, leaders - at all levels and in all functional units - make the difference between success and stagnation. Today, more than ever, your organisation needs accountable leaders whose behaviours and actions combine to positively impact your employees, your customers, your bottom line and your future.

Business Simulation PREMIUM

Leadership

07

09

What is ZODIAK®?ZODIAK® is a business simulation about business finance and strategy that quickly immerses participants in the world of business. The simulation allows participants to experience for themselves the determinants of organisational success, both financial and strategic.

What will participants experience?As the new owners of a struggling 40 million-dollar company, participants engage in selling products and services, collecting receivables, tackling problems, investing in new products and fielding shareholder’s questions.

Use ZODIAK® to:

• Boost your current leadership development with business acumen

• Develop finance for non-financial managers

• Help employees understand how they impact the bottom line

• Establish a common foundation of business understanding

• Equip sales professionals with a competitive edge

Understanding the connection between strategy and financial success gives your company a true competitive edge. The ZODIAK® simulation shows the real world of business, how it works, why it works and when it does not. It is designed as a board game to ensure that everyone understands the ‘business’ of your business. It allows learners to discover the big picture of how business works and how business sucess is measured in a safe environment - and have fun while doing so!


I attended the Zodiak® – Business Finance and Strategy Simulation (Finance for non- finance managers) session in February 2012. The course was presented to a very high standard and as non-finance manager provided me with a much greater understanding of the subject. I would recommend it for all managers who do not have a finance background.

Captain Warren ColesChief of Training A380 Flight Ops TrainingEmirates

Finance forNon-Finance

ZODIAK® Is accredited by the Project Management Institue (PMI). Participants will earn 8 ProfessionalDevelopments Units (PDUs) by attending.

FACT!

Countdown® Is accredited by the Project Management Institue (PMI). Participants will earn 8 Professional Developments Units (PDUs) by attending.

FACT!

11

What is Countdown®?Countdown® is a fast-paced management simulation that quickly immerses participants in an intense seven-month project.

What will participants experience?In small teams, participants use game boards to move through project milestones, make critical decisions, communicate with stake-holders and manage trade-offs - all under tight deadlines. Less than an hour into the simulation, teams are working with a Gantt chart, estimating potential delays and costs, evaluating the critical path, assessing project risks and making trade-offs. It is an intensive non-stop, action packed day.

Who should you aim Countdown® at?• All Managers• Project Teams• Employees on fast track programmes

Use Countdown® to:• Define five key processes of project management (as described in PMBOK - registered): Initiating, Planning, Executing, Controlling and Closing

• Explain the triple constraints of time, cost and requirements that form the ‘Trade -off Triangle’ of project management decision-making

• Experience the benefits of a project kickoff meeting and project scope statement to learn what project sponsors expect

• Complete a risk evaluation and contingency plan and explain the importance of risk management

• Explain the purpose and importance of the project management tools

In today’s highly competitive business environment, where time, money and resources are in short supply, companies count on project managers and their project team members to get more work accomplished.

Project success depends on skilled managers and engaged, committed team members who know how to use common tools, common language and common processes to avoid potential pitfalls, execute wisely and achieve timely and cost-effective results.


ProjectManagement

We have selected Protraining to deliver project management skills training to our managers in both Dubai and Riyadh for two main reasons – firstly, the company is professional in all that they do, and secondly the tool that they have in Project Countdown ticks all the boxes for what managers need to learn and does so in a highly engaging and interactive way. The feedback from managers has been extremely positive and we have already started to see a difference in how initiatives are being managed across the business.Natalie SejeanDirector of L&DIntigral

13

What is Right Turns®?

Right Turns® is an engaging classroom-based learning experience focused on change management that guides employees and managers to explore the realities of change and the actions and behaviours that lead to success.

Employees who participate in Right Turns® will:• Identify the key phases and milestones that accompany successful organisational changes• Articulate the urgency of change in organisations today and the ways in which change decisions can be made and acted upon

Managers who participate in Right Turns® will:

• Give examples of ways in which managers influence and guide change initiatives• Describe the overall leadership skills and personal attributes that are important to success as well as articulate the most critical of these in relation to a specific organisational/ departmental change

For Employees:Small teams gather around an engaging illustration called a Discovery Map®. Guided by activity cards, they work together to explore and discuss the key concepts of change, they also debate and draw up answers to key change questions relative to their organisation.

For Managers:After experiencing the Discovery Map®, managers explore their role as change leaders.

Thank you so-so much for the wonderful training class ‘Right Turns Training’ held today. It was well-structured and well executed! Definitely I enjoyed it and have learned new experiences and skills, which will be helpful to implement in my working areas.Mohamad AtiehInfrastructure EngineerTECOM Investments

You know it; your senior leaders know it... organisational change is guaranteed. Success is not! In today’s world of mergers, acquisitions, competitive pressures and new technologies, an effective corporate strategy for change management designed to help employees with organisational change makes all the difference.

Whether learners are dealing with or leading organisational change, this discovery learning experience will build understanding, alignment and commitment for any corporate change initiative.

What will participants experience?


ChangeManagement

15

What is MOSAIC®?

MOSAIC® is a dynamic discovery learning programme designed to guide managers through the many issues and challenges of talent leadership, help them understand why their role as talent leaders is so critical and allow them to discover ways to best fulfill this role for the organisation.


Working in small teams around a Discovery Map - registered, participants explore a realistic case study that develops insight around talent acquisition and retention issues. They work together to understand the talent landscape in general, as well as in their own organisation and discover the talent management accountabilities that must be embraced by managers in successful organisations - attracting, retaining and transitioning employees.

I would like to thank you for the workshop. It was another excellent job from PROTRAINING as usual. The feedback we have received from our team was very good and they have enjoyed it a lot.

Sleiman Abou HannaCorporate Vice President - Engineering Rotana Hotel Management Corporation Ltd

MOSAIC® participants will:

• Articulate the internal and external drivers affecting talent development and the specific drivers impacting their own organisation

• Explain the three overall talent leadership responsibilitites as well as manager’s specific accountabilities within each of these areas

• Embrace the attracting, retaining and transitioning of organisational talent as key to their success as leaders

• Demonstrate an enhanced willingness and ability, as a talent leader, to network with other managers and departments

• Commit to a personal action plan designed to increase success with talent development and management activities

Attracting and retaining the best employees has become a mission-critical goal for organisations of all sizes and in all industries. Today’s competitive, global marketplace demands an increasing focus on talent management - including the use of new technologies and HR processes.


TalentLeadership

17


Within the challenging setting of this game, participants learn important lessons about customer needs and what it takes to meet them. We also address other topics such as dealing with questions and handling complaints in the most effective way. Facing customer demands, participants will also feel the pressure to do so efficiently in order to keep waiting times low whilst continuously balancing between service effectiveness and costs.

What is Customer Drive?

It is an active learning experience that creates impactful changes through its playful approach. Participants will give and receive direct feedback during the game with compliment cards and tips for improvement. As a result, they experience first hand what is effective in dealing with customers. Of course we can also combine the game with a training module to practise and develop the desired behaviours down to the smallest detail.

In this game, we give participants a chance to step into the customers shoes. As every customer may have different needs and wants. This provides a refreshing look at how to deal with customers. Participants will experience how it feels to be treated in a good or bad manner and convert these lessons into practical improvements in their own behaviour.


Use Customer Drive to:

• Emphasise personal accountability

• Understand first call resolution, end-to-end responsibility and complaint handling

• Boost customer focused competencies

• Learn how to identify customer needs and demands

• Place oneself in the customer’s shoes anticipating their needs and desires

CustomerService

19

What is Tactic Travel?

This is a business simulation in which teams are responsible for running a travel business called Tactic Travel, with the challenge to improve profits and increase customer satisfaction. They are given roles and existing processes to master and then the ‘doors’ open for business under this new management.

Much More Than a Game

This activity is both engaging and effective.

Important ideas such as an outside-in perspective, customer require-ments, and customer satisfaction versus customer delight, the customer emotional bank account, customer communication and creating ambassadors / anti-promoters, will all form common themes throughout the game.

Whether you currently deal with individual customers or other compa-nies, internal or external clients, TacticTravel can be used in any setting where customers play an important role, including govern-ment and not-for-profit organisations.

Participants will experience the importance of a strong customer focused culture and must work hard in order to achieve it. Halfway through the simulation teams realise they must change the processes and focus if they are ever going to improve the level of customer satisfaction, loyalty, referrals and ultimately the financial outcomes needed to stay in business.


Use Tactic Travel to:

• Shift the mindset of your team from process driven to customer driven

• Increase customer service focus

• Create better customer alignment and have the customer’s best interest in mind

• Enhancet training retreats, conferences & management sessions

Kick-off your conference and create lively debate about the essence of customer focus in your organisation and whether processes and systems are helping or hindering the service delivery.

CustomerCentricity

“If you’re not serving the customer, your job is to be serving someone who is.”

~ Jan Carlzon ~

This may sound easy, yet in practice 75% of all innovations fail. They may not even come off the ground (on time), or goals and expectations are not met. Obviously this is a time-consuming process if market opportunities are lost. You are more likely to succeed, you try to find new knowledge and ideas outside your organisation. You need to invest in external technological development, and work together with other organisations and customers to come up with new products and services.

Vulcanus lends itself perfectly to the following themes:

Open Innovation, Entrepreneurship and Cooperation.

In addition to making participants well aware of these themes, Vulcanus can be used to assist (not for profit) organisations and institutes from an entirely different perspective when it comes to:

• Change processes involving internal cooperation, demand- based services and development of entrepreneurship and innovation.

• Diagnosing internal operational management/ processes etc.

For whom is Vulcanus intended?

Vulcanus is designed to help management members, project/ product/service managers and staff who work for organisations where innovation and meeting customers’ demands matter significantly.

Are you responsible for turning good ideas into market-ready products or services? Are you expected to launch these products and services successfully? Do you need an energy boost? Or are you responsible for innovation and entrepreneurship?

Well then let Vulcanus be your spirit for innovation.

Your organisation and staff are dealing with customers every single day. Demand and expectations are changing at top speed, competition is becoming more fierce and market conditions are changing fast. It means you have to innovate to protect your competitiveness.


InnovationBusiness Game

21

Programme Outline:

• Learn the basic steps on the road to financial freedom

• Uncover the myths about money

• Learn how to set financial goals and personal budgets

• Understand the dangers and power of compound interest

• Understand debt and practical ways to reduce and avoid debt

• Learn how to plan for major investments

• Gain insight to universal money principles

• Discover how to stay on the road to financial freedom

This workshop has been developed to impart important knowledge and skills for the management of personal finances. Learning the cornerstones of money management means less financial stress and more awareness of the opportunities in life for financial security and independence. Participants will be empowered with information and skills to set them on the path to less stress and more financial freedom.


PersonalFinancial

Management

What is Money$marts?

Money$marts is a workshop that revolves around learning the fundamentals of personal finance. It includes the process of determining one’s short-term and long-term financial goals in order to manage finances in an efficient manner. The function and purpose of money management is to ensure financial resources are put in the appropriate place at the appropriate time whilst maintaining control over both income and expenses and avoiding the burden of debt. It also enables a person to make wise decisions about spending and saving.

Why is Personal Financial Management important?

Managing your personal finances can be as important to physical and mental health as diet and exercise. Stress has a way of affecting every part of life. According to Web Med “those who report high levels of debt stress suffer from a range of stress-related illnesses including ulcers, migraines, back pain, anxiety, depression and heart attacks.” People with a strong personal financial health are more empowered than those who are not financially literate. This is because efficiently managing finances will yield positive returns in the longer run and provide a safe security net in the event of any potential downturns. Personal Financial Management is an important life skill that will help move individuals towards living a stress-free and debt-free life.

~Warren Buffett~

Rule number one; never lose money. Rule number two; never forget rule number one!

23

25

No matter what level of public speaking experience a person has, anyone who sets out to make a presentation has a unique opportunity to seal a deal, to influence and persuade and to shine in front of clients, colleagues or management.

A presentation delivered with impact projects a professional image of the presenter and the company; it enables more effective communication to take place internally, it reduces the perception of wasted time and creates more memorable meetings. Externally, it can secure contracts and busi-ness by giving the company a definite edge over the competition.

Use PROPRESENTER to:

• Immediately upgrade the quality of presentations through feedback• Enhance the communication of core messages• Improve the impact of your presentation style• Impart ways to keep the audience engaged• Reduce the amount of preparation time involved• Increase the feeling of confidence and control• Avoid ‘death’ by PowerPoint!• Create self awareness of strengths and opportunities for greater effectiveness

• The ‘ten turn-offs’ for audiences• The ‘eight greats’ of great presenters• Effective structuring of a presentation• Individual presentations by participants - recorded• Feedback review and coaching• Researching the audience needs• Pinpointing the key objectives• Building a presentation from scratch - mindmapping and storyboards• Applying structure, substance and ‘snooze busters’• Using impactful PowerPoint and visual aids• Essential confidence techniques• Exercises to maximise the power of the voice• Handling questions and challenges• Second recorded presentation• Feedback review and coaching• ‘Most improved presenter’ award• Summary and action plan for continuous improvement

PROGRAMME OUTLINE

ILM Certificate SIGNATURE

What is PROPRESENTER?

PROPRESENTER - Powerful Presentation Skills, is one of our signature courses and is a consistently popular choice for many of our clients, not only because of its high quality but also because it achieves results quickly. PROPRESENTER is limited to just eight participants so that individual coaching is an integral part of the process.

Recognised

ProPresenter

“I can’t deny how excellent the Presentation Skills was and thebenefit I certainly have had. Although, I consider myself a speaker for more than 25 years and I read a lot of books about presentation skills but your whole team was highly organised and their attitude was amazing.”~ Dr. Adel Serag ~

27

What is PROCOMMUNICATOR?

This is a two day development programme on the art and skill of effective communication in business. Hands-on, fun and interactive, it highlights the barriers and communication challenges we both create and respond to every day.


This programme will create a heightened self- awareness and guide participants to arrive at their own list of solutions that can be applied immediately back at work. They will experience teamwork activities in break out groups, interactive training room facilitation and complete individual reflective type of exercises all focusing on communication effectiveness.

As responsibilities increase, so does the need for better, clearer and more effective communication. Learn to strengthen interpersonal relation-ships and maximise performance by identifying communication gaps, chal-lenges and arriving at solutions to address them.

Good business communication is the foundation for every successful business.

What will participants learn?

• Understand the important role communication plays in the workplace

• Identify their own communication style and learn how to work more effectively with people who are different from them

• Understand the need for better clarity in written, verbal and electronic communication

• Isolate communication barriers back at work and arrive at fast solutions for overcoming them

• Explore and practise how to ‘flex’ to others’ style of communication

• Review the tools needed to make meetings more effective

• Practise techniques for more assertive communication at work

ProCommunicator2 Days

Interactive Business Game CORE SKILLS

• Fundamentals of Communications• Social Styles

PROGRAMME OUTLINE

Day 1

• Behaviour Style• (One Option) Written Communication Managing Interpersonal Conflicts at Works Managing Meetings

Day 2

“What is not so great is that all this technology is destroyingour social skills. People have become so accustomed to texting,they’re actually startled when the phone rings.”

~ Ellen DeGeneres ~

A Harvard study showed that 80% of negotiators do not plan. They enter the negotiation with the goal of sizing the other negotiator up and taking it from there. Hardly a recipe for success.

Did you know?

29

Every manager and sales person needs robust negotiation skills. It is the key to influencing results and gaining outcomes that are essential for success. Negotiation is easy when the other party has a collaborative mind set, but challenging when they do not. There is nothing that raises self-confidence faster than being successful in negotiating a good deal. And there is nothing that will lower self-confidence faster than being out-negotiated into a poor deal that the company has to live with long into the future.

PRONEGOTIATOR participants will learn to:• Define their own negotiation style and that of others• Identify common negotiation mistakes• Explore the role of effective communication in creating a receptive negotiation climate• Experience the impact of lack of information on the negotiation outcomes• Practise and evaluate collaborative negotiation skills using a practical framework

Interactive Role Plays SIGNATURE

• Opening and introduction• Understanding the different types of negotiation• Negotiating practice role play #1• Identifying preferred negotiating style• Negotiating practice role play #2• The fundamentals of advance preparation • Negotiating practice role play #3• Crucial steps to a collaborative agreement• Determining the zone of possible agreement • Handling discounting and price sensitive negotiations • Securing the best alternative to a negotiated agreement• Considering trade-offs and leverage factors• Establishing the walk away point• Creating a compelling case• Negotiating practice role play #4• Communication effectiveness, body language and rapport building• Dealing with difficult negotiators and maintaining composure• Walkers, talkers and heavy-handed tricks • Team negotiation game• Close and action plan

PROGRAMME OUTLINE

Core Skills

ProNegotiatorN o w a c c r e d i t e d b y t h e I n s t i t u t e o f

S a l e s & M a r k e t i n g M a n a g e m e n t , U . K .

What is PRONEGOTIATOR?

PRONEGOTIATOR is designed to provide essential tools, concepts and practices of negotiating, to successfully develop an individual’s flexibility and ability for both everyday situations and negotiations of major importance.

Coaching can produce a 529% return on investment and significant subtle benefits to the business.Source: International Coaching Federation

FACT!

31

You get the best effort from others not by lighting a fire beneath them, but by building a fire within. For businesses to succeed in a global climate every individual needs to be at their peak and ‘PROCOACH’ provides a solid foundation for unlocking individual potential.

Interactive Role Plays CORE SKILLS

PROCOACHING

Why coach?• Indicators for coaching • Different applications

Providing quality feedback• Learn to give developmental and positive feedback correctly and at the right time

Role Play practice• Application of the feedback model

Coaching models• The ‘Tell’ approach• The GROW model• The Wheel of Coaching

Directive Vs. Collaborative coaching• Why? When? How?

Coaching skill practices• Skill application• Feedback on each participant

Action planning• Where now? How do you get there?

Use PROCOACH to:

• Understand the different styles of coaching• Improve their ability to coach effectively• Understand the use of the GROW model to effectively coach staff to improve performance

PROGRAMME OUTLINE What is PROCOACH?

If you are looking to positively impact your people, teams and overall business results, then developing great coaches is an absolute must. Many people say they can ‘coach’ but e�ective coaching is a skill that takes time, application and feedback to develop. Once developed however, these skills will provide people with a strong platform to challenge top performers, improve those who are underperforming and even form part of your performance management process.


This course is built around an interactive action plan that delegates complete throughout the two day course so at the end they have a real coaching plan ready to use for one of the team. This allows them to put their coaching skills into practice as soon as they get back to the work-place.

33

In an ever-changing business environment, sales and closing techniques are being challenged all the time.

In order to stay competitive, the present day Sales Executive needs to be equipped with a full range of skills, including negotiation power, quality awareness and customer engagement.


SalesThe FactorCore Skills

What is The Sales Factor?

This programme is a carefully crafted combination of engaging sessions and follow-up coaching. When your team effectively applies the consultative selling process they will be able to drive home much needed results.

Prior to the training, one day of needs analysis will be spent to understand the priority areas, the gaps and the needs of the business – this ensures the programme is targeting the areas most needed.

Learning outcomes:

By the end of the training, participants will be able to:

• Understand the impact lack of planning has on sales results

• Set realistic and timely goals and targets for themselves and their company

• Manage their time effectively in order to increase sales productivity

• Stress the importance of risk management and adapting to changing circumstances

• Increase the use of the buying model and decrease the use of the selling model

• Develop effective client communication styles that invite trust and engagement


Participants will start the programme with Gold of the Desert Kings™, a high energy learning experience that focuses on key sales principles such as the need for effective planning, setting specific goals, measuring activity versus results and developing a maximising mind set.

Day 2 and 3 of the programme will focus on sharpening the sales skills of the participants and align a consistently superior selling approach for the entire sales team.

35

Our three day course is guaranteed to get trainers delivering withconfidence and pizzazz!

The most important element in any training situation is the trainer. A trainer who is enthusiastic, energetic and genuinely interested in boh the subject and getting his or her message across professionally will induce the greatest response from the trainees.


Recognised

Group Training Techniques - Train theTrainer will enable participants to:

• Develop solid group training skills

• Expand interactive methods used in the training room

• Develop creative approaches to training solutions

• Teach course design and group training structure

• Receive guided feedback and coaching on strengths and development needs

EndorsedCourse

“The Group Training Techniques was an informative and brilliantly thought-out course. The techniques presented during the workshop were enlightening, beneficial, systematic and mostup-to-date. With all the fresh and powerful ideas and the practicality of the course, I realised that it was definitely worth the venture.

Thanks to PROTRAINING for always being professional andexceeding expectations.”

~ Iman El Katsha.

HR Manager, Abela & Co ~

34

In addition to showing compassion to your employees, effectively deal-ing with grief in the workplace makes good business sense and can give your organisation a definite competitive advantage.


in the workplace

This training isdelivered by a qualified

Grief RecoverySpecialist

A well planned and managed approach to grief at work not only helps grieving employees to cope better with their loss but also:

• Takes the guesswork out of how to respond to grieving employees• Supports their return to productivity• Reduces absenteeism and sick leave• Helps avoid unnecessary staff turnover• Addresses the impact on colleagues and co-workers• Strengthens corporate culture and team morale

About the workshop:

This one-day workshop offers guidance for managers, human resources personnel and anyone else who plays a supportive role to employees in an organisation, on how to create and sustain a compassionate and productive workplace when employees are affected by loss.

I just wanted to show you the impact on NBK of your excellent ‘Managing Grief in the Workplace’ course which you delivered to our staff in December last year. Thanks to you and your program, we currently have 7 counsellors in different departments within the company.Lance RooneyGroup Training ManagerNational Bank of Kuwait

Learning outcomes include:

• Understand the grieving process and how it relates to functioning at work• Use concrete tools and techniques to interact with grieving employees and their co-workers• Demonstrate empathetic communication skills when employees are affected by loss and grief• Determine the organisation’s roles and responsibilities towards loss and grief at work• Develop a bereavement policy for your organisation

Ask Us About Our Other Programmes

CORE SKILLS

CORE SKILLS

36

CORE SKILLSCORE SKILLS

STRESSMANAGEMENT

Bestselling author Daniel Goleman first applied the concept of “emotional intelligence” to business in 1998. In his research of almost 200 large, global companies, Gole-man found that while the qualities traditionally associated with leadership - such as intelligence, toughness, determi-nation and vision are required for success, they are insuffi-cient. Truly effective leaders are also distinguished by a high degree of emotional intelligence.

This ability was directly tied to measurable business results. And just as importantly the research is also demonstrating that people can, if they take the right approach, develop their emotional intelligence.

Throughout history, the world has experienced many leaders with a variety of attributes that made them great. Gandhi, Alexander the Great, and Abraham Lincoln – amongst their many attributes, they all shared decisiveness.

Problem solving is one of the most intellectually demand-ing tasks and decision making is one of the most important actions. It is clear that these skills should be part of every leader’s toolkit.

Good time management is an invaluable asset. People who get things done feel more in control, experience less stress and ultimately achieve better results. The benefits of managing time effectively is not just important for career development, but also has a significant impact on one’s personal life. The finite nature of time implies that failing to properly manage time in one area of life will automatically have an impact on another area. Time management is the key to success; it allows you to take control of your life rather than following the flow of others.

A 2012 study published in Archives of Internal Medicine reported that nearly 1 in 2 U.S. physicians report at least one symptom of burnout, like losing enthusiasm for their work, or growing cynical. Forty percent of doctors reported being unsatisfied with their worklife balance and that they did not have time to devote to their families or their person-al lives. No doubt, the situation in the Middle East is mirrored in the outcomes of the above research. Clearly this is a profession that is prone to high stress levels. Although pressure can be helpful, stress is a negative concept and when pressure exceeds our ability to cope – we become stressed.

PROTEAM BUILDING& CONFERENCES

For more information to plan your next team building event or conference, contact us on:

T: +971 4 346 8835 E: [email protected]

37

SOME OF OURCLIENT PARTNERS

39

BESPOKECUSTOMISED TRAINING PROGRAMMES

We establ ished a strategic partnership with PROTRAINING to customize a Peop le Management program for ENOC group including a customised board game. The program is now a core offering for us and has received exceptional feedback from participants in terms of improving their HR knowledge and skills and especially the case study examples. We can highly recommend their tailored and creative approach to bespoke solutions, the outcome is always highly professional.

Rachael HandleyTalent ManagerENOC

Why Customise?Different organisations have different training needs; there may be core similarities but customising training content to fit each business model, product, service or brand gives delegates a more relevant engaging experience for learning.

When off-the-shelf programmes do not meet your training objectives, customised training content will. Relevant and applicable learning from real life scenarios gives better results that can be transferred back to the work environment immediately.

38

5

60 59 58 57 56 55 Blamed the HR department for lack of guidance

Back 4 spaces. Back 3 spaces.

49 50 51 52 53 54

Forward 3 spaces. Back 3 spaces.

48 47 46 45 44 43 Genuine in communicating feelings of concern

Making unhelpful comments to grieving employee

Forward 4 spaces. Forward 6 spaces. Back 2 spaces.

37 38 39 40 41 42 Did not have a team meeting on how to help the bereaved employee

Back 3 spaces. Back 3 spaces

36 35 34 33 32 31 Introduced bereavement policy to all staff

Did not respect personal circumstances of bereaved employee

Forward 6 spaces. Back 4 spaces.

25 26 27

28 29 30 Dealing sensitively with request for further time off

Back 4 spaces. Forward 3 spaces.

24 23 22

21 20 .

19

Forward 4 spaces. Forward 2 spaces.

13 14 15 16 17 18

Back 4 spaces. Back 2 spaces.

12 11 10 9 8 7 Ignoring the loss, avoiding the grieving person

Back to start. Forward 2 spaces.

1 Acknowledge the loss when employee returns to work

2 3 4 6

START

Forward 4 spaces. Forward 2 spaces.

Reassuring the employee of company support

Offer specific and personal support

Telling the employee

Assume that the

as he/she is back at work

Aware of cultural beliefs and customs of bereaved employee

Staying in regular contact with the grieving employee

Did not invite grieving employee to monthly social

Analysing the

behaviour and giving advice

Communicating empathetically with bereaved employee

Did not consider cultural background when planning memorial

Using active listening skills with grieving employee

Ignored mistakes and missed deadlines of bereaved employee

Supp

ortin

g Yo

ur E

mpl

oyee

s

5

WHY PROTRAINING?Our tra in ing with the Disrupt ion Methodology

is fun , and our results are ser ious!

40

Nothing changes by force. But the

human brain is naturally open to fun.

The characteristics of fun are that it

is relative, situational, voluntary, and

natural. Fun can have a positive

effect on the learning process by

i nv i t ing in t r ins ic mot iva t ion ,

suspending one’s social inhibitions,

reducing stress, and creating a state

of relaxed alertness.

FUN!The reality of the world today, is that

we are all over-stimulated and

constantly switched-on. While technology

has connected the world and empowered

the pursuit for information, it can also

be a distraction and can get in the way

of concentrated efforts towards success.

For stimulated learning and better

retention, we have fun.

Stimulation

Research on the ‘Learning Pyramid

Retention’ tells us that longer-term

retention rates of traditional learning

(typically lecture and reading based)

fall into the 5-10% retention category.

When we apply learning by doing, it

promises 75% retention.

Retention

41

Discovery learning is a powerful

instructional approach that guides

and motivates your learners to

explore information and concepts in

order to construct new ideas, identify

new relationships and create new

models of thinking and behaviour. It

is fun to learn.

Discovery

A premium selection of partners,

reputable accreditation, world class

bilingual facilitation team, unique

signature programmes, custom-design

team and indigenous insights to the

region are all at your finger tips.

Partners

In Team Building events, your team

works together towards a common goal

while having fun. For Custom-Design

training, your objectives are translated

into serious learning and delivered

through highly engaging and dynamic

programmes. Energetic facilitators

incorporate games, role plays and make

it a memorable experience.

Dynamic

With training time in short supply, and

knowledge in great demand, experiencing

the learning first hand in training

programmes creates new thinking and

behavioural change in the shortest time

possible that helps you develop your

people both quickly and effectively.

Effective

Exclusive Licensed partners for the UAE and Middle East

Certified Programmes by:

CONTACT US

Dubai Office:

PROTRAINING - P.O.Box 71462, Dubai, UAETel: +971 4 346 8835 | Fax: +971 4 346 8836 | Email: [email protected]

Istanbul Office:

SK – Our Exclusive Representative in TurkeyTel: +90 536 3919705 | Email: [email protected]

www.protraining.ae

Documents

Company Profile 2016