Presentation Title Will Appear Here

The Good

Lori GillespieBob CruseOP Assessor Workshop San Diego, CA 17 Jan 2013

1The Bad

The Ugly

ANABs Perspective

Company ConfidentialRegistration Management CommitteeOP Assessor Workshop, San Diego, CA - 17 January 2013Registration Management Committee2

CB Office AssessmentsJoint with ANAB (AB)OP Assessor Workshop, San Diego, CA - 17 January 2013Registration Management CommitteeOffice AssessmentsPlanningAcknowledge/confirm assessment assignment from ANAB coordinator (ANAB will then have confidence on assignment)Communicate with AB Team Leader (Travel logistics, etc...)If you have not heard from the AB Team Leader, reach out to them, an email may have been missed/lost!Ensure understanding of AB procedural requirements (Ref. AS9104/2 8.2.1)3

OP Assessor Workshop, San Diego, CA - 17 January 2013Registration Management CommitteeDon't make assumptions (take ownership of all travel details)Don't come into the assessment with no knowledge of the CB's AQMS Certification levels/clientele. This is available in OASIS.

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Office AssessmentsPlanningOP Assessor Workshop, San Diego, CA - 17 January 2013Registration Management Committee4Dont come along for the rideBe prepared / knowledgeable / competentAn OP Assessor has a responsibility to oversight the CB, in addition to ANABs responsibilitiesANAB has not built in time to assist the OP Assessor through the entire process, certainly we are there for questions / confusion / caucusingbut not for training.

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OP Assessor Workshop, San Diego, CA - 17 January 2013Registration Management Committee5Office AssessmentsExecutionWork with the ABBe competent and confident in your abilityIn order to fulfil 9104/2 requirements you must understand all that is being discussed in regard to AS.You must be able to oversight on your own and review files, etc. to gain your own confidence in the system. (this oversight will supplement the ABs assessment)6

OP Assessor Workshop, San Diego, CA - 17 January 2013Registration Management CommitteeOffice AssessmentsExecutionIf you have an NCR that the AB team agrees with please write it clear and concise include all the relevant information (Statement, evidence, requirement), this will assist the AB team in the assessment closing meeting preparation.

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OP Assessor Workshop, San Diego, CA - 17 January 2013Registration Management CommitteeOffice AssessmentsExecutionWhen the AB is assessing general requirements (e.g. internal audit, impartiality committee) and when the CB is explaining their certification system stay with the AB team to listen!Don't venture off on your own too early, that will cause duplicated work and will cause a lack of understanding. Understand the system first!Stay with the AB Assessor(s) until there is a mutually agreed upon AQMS objective that warrants you venturing off on your own.8

OP Assessor Workshop, San Diego, CA - 17 January 2013Registration Management Committee8Office AssessmentsExecutionDon't spend so much time following an audit trail that due diligence cannot be given to additional files yet to be reviewed. Remember...Audits are samples, therefore, focus on what brings the most value to the audit objectives.You can stop assessing when you find conformance or nonconformanceit is not your job to sort out why or how bad the problem is (that is the CBs job).9

OP Assessor Workshop, San Diego, CA - 17 January 2013Registration Management Committee9Office AssessmentsExecutionDont sit there like a bump on a logyou are NOT fulfilling your IAQG/AAQG member role if you do not have enough knowledge to oversee the CB.Dont expect the AB to hold your handwe already have enough on our plate, we do not have time to train.

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OP Assessor Workshop, San Diego, CA - 17 January 2013Registration Management CommitteeOffice AssessmentsExecutionDo not argue with the AB team!If there is a disagreement that can not be resolved, provide the information back to the AB and the RMC Chair for resolution.Do NOT ask the CB for a job!You are there as an IAQG/AAQG member, NOT an OEM that may need a new/different opportunity.

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OP Assessor Workshop, San Diego, CA - 17 January 2013Registration Management CommitteeOffice AssessmentsPost AssessmentComplete AS9104/2 Form L (CB Office Assessment Check Sheet) and provide copy to AB Team Leader ASAP!When requested by the AB, please provide timely feedback/guidance (e.g. Corrective actions, appeals)12

OP Assessor Workshop, San Diego, CA - 17 January 2013Registration Management CommitteeOffice AssessmentsPost AssessmentNever retain copies of CB records.13

OP Assessor Workshop, San Diego, CA - 17 January 2013Registration Management Committee13Office AssessmentsPost AssessmentDont share confidential information back at your OEM!The hat you are wearing is the AAQG/IAQG, Not your OEM!

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CB Witness AuditsJoint with ANAB (AB)OP Assessor Workshop, San Diego, CA - 17 January 2013Registration Management CommitteeWitness AuditsPlanningAcknowledge/confirm assessment assignment from ANAB coordinator (ANAB will then have confidence on assignment)Communicate with AB Team Leader (Travel logistics, etc...)If you have not heard from the AB Team Leader, reach out to them, an email may have been missed/lost!

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OP Assessor Workshop, San Diego, CA - 17 January 2013Registration Management CommitteeWitness AuditsPlanningCommunicate with ANAB coordinator Will send you pre-audit information once available (e.g. CB Plan, CB Client Profile Form)Review CB Client Profile form to familiarize yourself with the organization that is being auditedPersonal Safety (e.g. Safety Shoes, Glasses)Security requirements (e.g. ITAR, EAR)

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OP Assessor Workshop, San Diego, CA - 17 January 2013Registration Management CommitteeWitness AuditsPlanningAgain, don't make assumptions (take ownership of all travel details)Don't come into the assessment with no knowledge of any safety or security requirements18

OP Assessor Workshop, San Diego, CA - 17 January 2013Registration Management Committee18Witness AuditsPlanningIf you did not pick up on security clearance items you may be asked to leave and not be allowed in the building! Dont let that happen to you!!!

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OP Assessor Workshop, San Diego, CA - 17 January 2013Registration Management CommitteeWitness AuditsExecutionAudit begins with ABs opening meeting with the CBAt this point you can only talk to the AB teamyou can not ask questions or discuss the audit, standard, etc with the CB team or CBs client.Observe and jot down any questions you may have so that they can be addressed as appropriate after the AB Team Leader has completed their opening meeting20

OP Assessor Workshop, San Diego, CA - 17 January 2013Registration Management CommitteeWitness AuditsExecutionOpening meeting between CB Auditor and CB clientA brief amount of time is typically allocated to the AB Team Leader to make introductions and describe AB and OP objectives. When asked, feel free to briefly summarize your background, company, etc.Remain in the background, observe, and take detailed notesTurn off or silence all electronic equipment

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OP Assessor Workshop, San Diego, CA - 17 January 2013Registration Management CommitteeWitness AuditsExecutionRemain in the background and remain quiet, dont talk!Observe and take detailed notes, they will be needed!Dont touch anything (e.g. parts, dwgs, paperwork)Stay with the AB Assessor and CB auditor at all timesDont encroach on the CB auditor and/or auditee

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OP Assessor Workshop, San Diego, CA - 17 January 2013Registration Management CommitteeWitness AuditsExecutionAvoid conversations / eye contactDo not express any body language to signal good or bad (rolling of the eyes, heavy sighs, smiling, etc)Avoid phone conversations/messaging (step away if the call is important)Hold all thoughts and concerns until they can be discussed between yourself and the AB Assessor and/or AB Team Leader in private

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OP Assessor Workshop, San Diego, CA - 17 January 2013Registration Management CommitteeWitness AuditsExecutionHave your notes ready to discuss with AB team to document findings, etcSupport the AB team during the AB/CB closing meeting when needed

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OP Assessor Workshop, San Diego, CA - 17 January 2013Registration Management CommitteeWitness AuditsExecutionDont wander offDont discuss the standard and requirements, even at a break/lunch.Recognize what actions/words influence the audit!

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OP Assessor Workshop, San Diego, CA - 17 January 2013Registration Management Committee25Witness AuditsExecutionDo NOT actively audit!Doesnt matter what you see/hear/feel; do NOT actively audit!Do NOT influence the outcome of the audit in any way, shape or form!Do NOT wander off on your ownDo NOT start interviewing personnel or inspecting partsGet the idea?

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OP Assessor Workshop, San Diego, CA - 17 January 2013Registration Management CommitteeWitness AuditsExecutionMake sure your notes are clear and concise to discuss with the AB team, there is not a lot of caucus time for the AB/OP AssessorDo not argue with the AB teamany disagreements bring back to the AB and RMC Chair.

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OP Assessor Workshop, San Diego, CA - 17 January 2013Registration Management CommitteeWitness AuditsPost AssessmentComplete the AS9104/2 Form M (CB Witness Assessment Check Sheet) ASAPWhen requested by the AB provide feedback/guidance (e.g. Corrective actions, appeal)28

OP Assessor Workshop, San Diego, CA - 17 January 2013Registration Management CommitteeWitness AuditsPost AssessmentDo not share information found during the witnessed audit!All information is confidential!

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OP Assessor Workshop, San Diego, CA - 17 January 2013Registration Management Committee29Witness AuditsPost AssessmentDo not follow-up with the organization for a job!Do not go back to your procurement department about information on this organization.

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OverallOP Assessor Workshop, San Diego, CA - 17 January 2013Registration Management CommitteeOverallThe majority OP assessorsUnderstand the process, follow the rules, understand the requirements and represent the AAQG and your industry very well You should be proud!!!32

OP Assessor Workshop, San Diego, CA - 17 January 2013Registration Management CommitteeOverallDont go out if you are not ready, willing, able AND prepared to follow the process, requirements and do a good job! Talk to your OEM if you have concerns!

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OP Assessor Workshop, San Diego, CA - 17 January 2013Registration Management Committee33OverallAll of the Ugly guidance came from real life experience.sadly!

Dont be ugly!!!!!!!34

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Questions?35OP Assessor Workshop, San Diego, CA - 17 January 2013Registration Management CommitteeThe Good, The Bad, The Ugly Final for Presentationnull, track 1201240071.74