Company Confidential

OASIS Feedback Process(Using OASIS to Drive Improvement)

1

Types of Feedback

•The OASIS feedback process facilitates two of three identified feedback loops present in the ICOP process

•On the following flow chart these three feedback loops are shown

– Feedback Loop A – Customer to Supplier *

– Feedback Loop B – Customer to CB

– Feedback Loop C – CB to Customer

• Feedback Loop A is not facilitated by the OASIS Feedback Process. This is typically an organization’s corrective action process.

•OASIS also allows for direct feedback to CB or AB

2

3

Feedback Process

Supplier CustomerCertification

Body

Products/product qualityaudit

Auditfindings

PAH/POA holder

Feedback B

Feedback C

Feedback B:Information on product quality problems to CB:-When related to possible QM system causes-to focus CB audit activities on potentialweak spots

Feedback C:Information on findings to the customer found by the CB during the audit:-to determine possible impact on product quality- to determine additional audits (surveillance) or other actions to the supplier

Feedback AFeedback A:Information on product quality non-conformance to supplier:- to perform root cause analysis- to take corrective/preventive action, also on Quality system level

How OASIS Facilitates Feedback

• The OASIS feedback process facilitates two of three identified feedback loops present in the ICOP process

• On the following flow chart these three feedback loops are shown

– Feedback Loop A – Customer to Supplier *

– Feedback Loop B – Customer to CB

– Feedback Loop C – CB to Customer

* Feedback Loop A is not part of the OASIS Feedback Process

4

5

Logging On To OASIS

Enter User ID and Password

If not registered click

on the link

6

Feedback Loop B

Select “Certified Suppliers” link

7

Selecting a Certified Organization

Enter Supplier Name or Other Search Criteria

Press Search

8

Certificate Data Screen

Scroll down to bottom of screen

9

Certificate Data Screen

Select “Contact issuing CRB” tab

10

Feedback Entry

Select Reason from drop down menu

Select if a response is required or not

Check if the certified supplier should receive a

copy of the feedback

Enter Subject and type in Feedback.

Files may be added for clarity

11

When input is complete select the “Create

Feedback Request” button

Complete the Process

12

Manage feedback requests

Click on Feedback for Certification Bodies

13

Review feedback responses

Select category

Click on request to see status and history

Note: Status of request can be changed form Open to Closed

by originator or by CB

14

Reviewing Response and Status

Select Responses to Review Feedback Response

Select Change Request Status to close Feedback Request

Select Add Response to Request additional Feedback

15

How OASIS Facilitates Feedback

• The OASIS feedback process facilitates two of three identified feedback loops present in the ICOP process

• On the following flow chart these three feedback loops are shown

– Feedback Loop A – Customer to Supplier *

– Feedback Loop B – Customer to CB

– Feedback Loop C – CB to Customer

* Feedback Loop A is not part of the OASIS Feedback Process

16

Feedback Loop C

Select Manage Watch List

17

Select Suppliers

Select Suppliers

18

Watch List Notification Rules

Select Manage Email Notification

19

Feedback Loop C

Setup email criteria for notifications for

Watch List

20

Direct Feedback to CB OR AB

Click on Feedback for Certification &

Accreditation Bodies

21

Direct Feedback to CB OR AB

Create New Feedback Ticket for Certification or Accreditation Body

22

Feedback Process Summary

Provides:

•Direct link to CB when AQMS issues or concerns at a certified organization are identified by OASIS users (Feedback Loop B).

•All feedback entries are used by SMS in support of oversight and improvement initiatives.

•Allows OASIS users to assist CBs in focusing audit activities on issues or concerns.

•Automated monitoring of certified organizations status through watch lists (Feedback Loop C)

Through the use of the feedback process organizations can engage to ICOP process to both improve the process (feedback loop B) and keep informed as to changes in certified organizations status (feedback loop C)

•Direct feedback link to Accreditation or Certification Bodies should questions arise that need direct answers from AB or CBs