Company Confidential Nokia 1800 usability presentation for Contact Centers © 2010 Nokia_1800_Usability_for_Contact_Centers / 2010-02-31 / Version 1.0

Company Confidential

Nokia 1800 usability presentation forContact Centers

© 2010 Nokia_1800_Usability_for_Contact_Centers / 2010-02-31 / Version 1.0 / Upknowledge1


Objectives

After successfully completing this learning solution, you are able to:

• Describe the Nokia 1800 product concept

• List the Nokia 1800 main features

• List the key benefits of Nokia 1800 features

• Use key features of the Nokia 1800



Prerequisites

For best learning results, you should have

• Basic knowledge of the S30 platform



Contents

• Product concept

• Usability features

• Product data

• Software

• Support questions and answers



Product concept



• Discover enduring quality• Large color display for this device class (128 x

160 pixel resolution)

• Long battery life (talk time up to 13 hours)

• Changeable cover

• Robust design, dust-resistant keypad

• Stay entertained• FM radio, get news and enjoy music on the

move

• Built-in games (Java game download not supported)

• MP3 grade ringtones

• Nokia Life Tools

Marketing key messages



• Easy to use• Easy to press with user friendly large keymat

• Go to menu

• Navi shortcut keys, user configurable Go to menu

• Localized calendar

• Easy to see and hear• Inbox headset for clear and handsfree

conversations

• Easy to read - with Large color display

• Loud ring tone

• Flashlight

• Speaking clock

• Integrated Hands Free speaker

• Vibration alert

Marketing key messages



Nokia 1800 product concept

• GSM voice calls (no packet data support)

• SMS messaging with picture messages (MMS not supported)

• FM radio receiver

• Stereo headphones/headset through 3.5 mm Nokia connector


FM radio

Nokia Life Tools

SMS

Voice calls

GSM networkHeadset orHeadphones


Mechanical concept 1/2


FrontLeft Right

Display

Left selection key

Earpiece

Right selection key

Call key Power/End key

Microphone

Charger

connector


Mechanical concept 2/2


Back

Speaker

Bottom

Top

Nokia 3.5mm

AV connectorFlashlight

Wrist strap

holder


Usability features



• LEFT• New SMS message

• UP• Flashlight

• RIGHT• Calendar

• DOWN• Contacts

Navi key shortcuts


Calendar

Flashligt

New SMS message

Contacts


• Long press for fast access to FM radio

FM radio shortcut key


FM-Radio shortcut


• Use the Navi key to turn the flashlight on/off

• Long press • Flashlight on until the key is released

• Two short presses • Flashlight on

• To turn off the flashlight press the key again

• Flashlight can also be activated from the Go to menu > Flashlight on > Select

Flashlight


Flashlight

shortcut key


Product concept



Product specifications – overview

• Software platform• S30

• Display• 1.8” TFT, 128 x 160 pixel resolution, 65k colors

• Dimensions• 107 x 45.4 x 15.4 mm (length/width/thickness)

• Weight 72.6 g (including BL-5CB)

• Colours (Exchangeable color A/B covers)• Ash Blue, Orchild Red, Silver Grey, Black and Dark Orange



Comparison to other S30 products

1616 1800 1280Size (widht x lenght x depth)

107 x 45 x 15 mm 107 x 45 x 15 mm 107 x 45 x 15 mm

Weight 78.6 g 72.6 g(including BL-

5CB)

81.9 g

Display 1.8”128 x 160 pixels

65k colors

1.8”128 x 160 pixels

65k colors

1.36”96 x 68 pixels

black and white

Flashlight Yes Yes Yes

Speaking clock Yes Yes Yes

Operating frequency GSM 850/1900EGSM 900/1800

EGSM 900/1800 EGSM 900/1800

FM radio Yes Yes Yes

Nokia Life Tools S30 Yes Yes No



Product specifications – connectivity

• Supported cellular band• EGSM 900/1800

• SMS and Picture messaging (Smart message)

• Other connectivity and interfaces• 3.5 mm AV connector

• 2.0 mm Nokia charger connector



Operator features

• Nokia 1800 supports several features which mainly benefit the operator

• DARP (Downlink Advanced Receiver Performance)• Phone performs better in capacity-optimized GSM networks

• Support for full AMR (Adaptive Multi-Rate) speech codec• Phone implements full Standard GSM features used for voice

compression over the air

• Increased network capacity, reduced network cost

• Better voice quality

• SIM Multi-lock• Supports operator business model and campaigns

• SATK (SIM Application Tool Kit) support icons• Enhances operators’ SIM-based service menu text with icons

• Setup menu and Select Item commands supported



Product specifications – media

• Ringtones• MIDI

• AMR

• MP3-grade

• ADPCM

• OTA

• Stereo FM radio receiver• 87.50 – 108.00 MHz

• Listen FM radio with (mono) loudspeaker



Sales package contents


BL-5CB WH-102 User guide1800 AC-3 (AC-8c and

CA-100c USB cable for China)


Support questions and answers (1/2)

• Does the Nokia 1800 have built in FM radio antenna?• No, you have to connect a wired headset which acts as a radio

antenna

• Can I listen FM radio from loudspeaker?• Yes, when listening radio, select Options > Loudspeaker

• Can I use a Bluetooth headset with the Nokia 1800?• No, the Nokia 1800 does not support Bluetooth headset

• Can I browse the internet with the Nokia 1800?• The Nokia 1800 does not support packet data

• However you can get up to date information using Nokia Life Tools (availability depends on country and operator)

• Can I use WAP with the Nokia 1800?• No, Nokia 1800 does not support WAP




• Can I use any headphones with the Nokia 1800?• Yes, you can use any headphones which has a 3.5 mm plug

• Can I use a memory card? • There is no memory card slot available in the Nokia 1800

• Can I change Navi key shortcuts• No, they are pre-configured and cannot be changed

• Can the device be charged with PC?• For China yes by using the CA-100c USB charging connecting cable



Software



• Press Go to button and select Speaking clock

• If Speaking clock does no exist in the Go to menu, it can be added by• Press Go to key > Scroll to Right key > Select > Select Options

> Speaking clock

Speaking clock


The time is six - eighteen


• Phone numbers in screened list• Calls from screened number, Nokia 1800

rings only in silent mode

• SMS from screened number, messages will be automatically moved to screened messages folder

Screened list 1/2 – Features



Screened list 2/2 – Managing numbers

• Add new numbers to Screened list from• Contacts list

• Call history list

• Sent or received SMS list

• Modify Screened list numbers from• Contacts list



• To activate speaker, press right selection key (Loudsp.) during the call

• To deactivate speaker, press right selection key again (Hands.) during the call

Hands free speaker



Multi-Phonebook 1/3 - Features

• Multiple users can use the same phone and have their own phonebook

• Large storage in phone memory

• Up to 5 separate phonebooks and 1 shared phonebook

• Up to total 500 contacts



Multi-Phonebook 2/3 – Activate

• How to activate multi-Phonebook• Select Menu > Contacts > Settings > Multi-Phonebook

• Phonebook style > activate/deactivate Multi- Phonebooks



Multi-Phonebook 3/3 – Manage

• How to handle multi-Phonebook• Navigate Left or Right to manage multi-Phonebook settings



1. Select Menu

2. Select Settings

3. Scroll down to Right selection key and select it

4. Pick Select options

5. Mark applications that you want to be shown in Go to menu

6. When ready select Done

7. If sure about selections, select Yes

8. Changes are now saved and Go to menu has been set according to your selections

Setting up the Go to button



• Get the latest news/career/education/entertainment information through Nokia Life Tools S30

• Content is delivered through SMS to the Nokia Life Tools client on the device (not to phone inbox)

• Content based on user location, preferences and language

• Application is pre-installed on selected Nokia models

Nokia Life Tools S30 1/2



• The service requires that the consumer has a SIM card from a supported operator

• The service cannot be used from networks outside of supported country

• For more detailed information, please see the separate Nokia Life Tools for S30 training material

Nokia Life Tools S30 2/2



• To adjustting SMS messages font size• Select Menu > Messages > Message

settings > Font size

SMS Message font size



• Keep track of appointments, birthdays, anniversaries and other event with reminders

• Alarm can be set to remind of upcoming events

• Reminder info supports up to 35 characters

• Dates which have reminders are marked in the calender with bold numbers

• To add new reminder, • Right Navi key > navigate to desired date

• Options > Add reminder > OK

Personal Information Manager (PIM) 1/2



• Manage Reminders Menu > Reminders

• Add new• New reminder can be added

• View all (visible only after one or more reminders have been added)

• Delete, Edit, Send (SMS) reminders

Personal Information Manager (PIM) – 2/2




• What happens to Nokia Life Tools services if I move my SIM card to another phone

• The NLT subscriptions are tied to the SIM card, not to the phone

• If the new phone is another S30 device with NLT, NLT subscription will be activated on the new phone. New information items are received on the new phone

• If the new phone does not have NLT, you cannot receive information items

• Information items already received on the old phone cannot be transferred to the new phone

• Can I move my SIM card from a S30 Nokia Life Tools phone to a S40 Nokia Life Tools phone?

• No, the protocols used in the SMS messages by S30 NLT and S40 NLT are different

• If you move the SIM card from S30 to S40 or from S40 to S30 device, you are no longer able to receive the content you have subscribed to




• What happens to Nokia Life Tools if a user performs factory reset of the device?

• If the user performs a factory reset, the NLT client will not be removed from the device. All messages and settings will remain as before. The application itself cannot be reset.

• If there are problems with the NLT client, the problems cannot be solved by performing a factory reset.

• How many phonebooks can I create? • There is 5 separate phonebooks available in the Nokia 1800. You can

rename them, but you can’t create new phonebooks.

• When using Multible phonebooks, can I store 500 contacts for every phonebook?

• No, a total of 500 entries are shared with separate phonebooks


Documents

Company Confidential Nokia 1800 usability presentation for Contact Centers © 2010 Nokia_1800_Usability_for_Contact_Centers / 2010-02-31 / Version 1.0