Company Confidential © 2010 Nokia_2710_Navigation_Edition_Usability_for_Contact_Centers / 2010-03-12/ Version 1.0 / Upknowledge1 Nokia 2710 Navigation

Company Confidential

© 2010 Nokia_2710_Navigation_Edition_Usability_for_Contact_Centers / 2010-03-12/ Version 1.0 / Upknowledge1

Nokia 2710 Navigation Edition for Contact Centers



Objectives

• After successfully completing this learning solution, you can:• Describe the Nokia 2710 Navigation Edition product concept

• List the Nokia 2710 Navigation Edition main features

• List the key benefits of Nokia 2710 Navigation Edition features

• Use the key features of the Nokia 2710 Navigation Edition



Prerequisites

• For best learning results, you should have• Basic knowledge of the S40 platform



Contents

• Product concept

• Usability features

• Product data

• Software

• Support questions and answers



Product concept



Marketing key messages

• The most affordable Nokia navigation device

• S40 Maps 2.1 included

• Free navigation for device lifetime

• Plan the perfect route• Built-in A-GPS receiver

• One-touch Maps key

• First S40 device with digital compass for walk navigation

• Share your stories• 2 Mpix camera

• Upload pictures to Ovi Share

• Stay connected with Opera Mini web browser and Nokia Messaging

No licenserequire

d!

A-GPSpositioning

Maps key



Nokia 2710 Navigation Edition connectivity• A-GPS positioning with compass

• GSM voice calls and SMS messaging

• GPRS/EGPRS data

• FM radio receiver

• Stereo headphones/headset through 3.5 mm Nokia AV connector

• Bluetooth 2.1 EDR

• Micro USB 2.0

GSM/GPRS/EDGE network

A-GPSpositioning

FM radioBluetooth

Voice calls

SMS

GPRS/EGPRS data

MMS

3.5 mm AV

USB

Headphones /headset

Computer

suite



Mechanical concept 1/2

Front LeftRight

Display

Left selection key

Earpiece

Right selection key

Call keyPower/End key

Alphanumerickeypad

Micro USBconnector

MicroSD memorycard slot

Camera key

Navi key

Maps key



Mechanical concept 2/2

Back

Speaker

Bottom

Top

Nokia 3.5mm AV connector

Wrist strapholder

Main camera

2 mm chargerconnector



Usability features



Navigation 1/6

• Nokia 2710 Navigation Edition has an integrated A-GPS

• S40 Maps 2.1 pre-installed• Pre-installed regional maps data on

memory card• Map data and navigation voices• No need to download using GPRS or

Nokia Map Loader• Additional map and voice files can be

downloaded normally

• Nokia 2710 Navigation Edition includes free navigation

• Device lifetime license for drive and walk navigation

• No license store in S40 Maps 2.1 UI

• A separate training material is available for S40 Maps 2.1

Free navigatio

n!

A-GPSpositioning

S40 Maps 2.1pre-installed

Pre-installedregional maps



Navigation 2/6

• Nokia 2710 Navigation Edition has an integrated compass (digital magnetometer)

• Compass can be used for automatic map rotation

• Compass calibration is done by turning the device until the compass icon turns green

• Dedicated Maps key for easy navigation access

• Car holder included in sales packageMaps key

Compassicon



Navigation 3/6

• Integrated A-GPS (Assisted GPS)• GPS connectivity settings from Menu > Settings > Connectivity

> GPS

• A-GPS uses network data for faster initial GPS fix (10-12 seconds)

• A-GPS transfers data from network server (operator fees may apply)

• Possibility to use external GPS receiver via Bluetooth

Internal GPS /Bluetooth GPS

Automatic net assist, no net assist or only in home network



Navigation 4/6

• S40 Maps 2.1 pre-installed• Start from Menu > Maps

• Device lifetime license for navigation

If external GPS receiver is usedOnline search

and map download use data connection



• Digital compass (magnetometer) for rotating the map view• Use the compass from Menu > Maps > Current position >

Options > Map rotation on

• The compass must be correctly calibrated

Navigation 5/6

Map rotation on if compass icon is displayed



• Compass calibration is done by rotating the device in several directions

• Red compass icon means that compass is not calibrated properly

• Yellow compass icon means that compass is partially calibrated (mostly works, but may suddenly indicate wrong direction)

• Green compass icon means that compass is calibrated properly

Navigation 6/6

Compass not calibrated properly

Compass partially calibrated

Compass calibrated properly

Map is rotated when device is turned


FM radio receiver

• Stereo FM radio with RDS support • Wired headset needs to be connected

• Frequency range 87.5 – 108.0 MHz

• Use the radio from Menu > Applications > Radio

• Automatic station search and station renaming possibility

• Station directory for online radio station information (uses data connection)

• No support for radio recording


Automaticstationsearch

Radio settings include RDS and output type selection



Camera and sharing

• 2 Megapixel main camera• Dedicated camera key• Video recording feature• Changeable photo and video

quality levels• 2GB memory card in sales

package

• Share your pictures with Ovi Share

• View photos from Menu > Gallery > Photos > My photos

• To share, Select a picture > Options > Send > Upload to web > Share on Ovi > Select

• Sharing can also be done immediately after taking a new picture



Support questions and answers

• Does the Nokia 2710 Navigation Edition have a built-in FM radio antenna?

• No, you will need to connect a wired headset which acts as an radio antenna

• Can I use any headphones with the Nokia 2710 Navigation Edition?• Yes, you can use any headphones that have a 3.5 mm plug

• Does the Nokia 2710 Navigation Edition have a WLAN radio?• No

• Does the camera support auto-focus?• No

• Can I reduce the quality level for taking pictures?• Yes, the Nokia 2710 Navigation Edition supports 6 different picture quality

levels

• Can I use an external GPS receiver with the Nokia 2710 Navigation Edition?

• Yes, you can use an external GPS receiver via Bluetooth



Product data



Product specifications – Overview

• Software platform• Series 40 6th Edition

• Display• 2.2”

• 240 x 320 pixel resolution

• 18 bit color depth (262k colors)

• Dimensions• 111.2 x 45.7 x 13.7 mm (length/width/thickness)

• Weight 87 g (with battery)

• Device colors• Warm silver

• Jet black



Product specifications – Connectivity

• Cellular band• GSM/EDGE networks (850/900/1800/1900)

• Data connection• GPRS/EGPRS class B, Multi Slot Class 32

• Messaging• SMS sending and receiving• MMS sending and receiving

• Other connectivity and interfaces• A-GPS• Bluetooth 2.1 with EDR• 3.5 mm AV connector• 2.0 mm Nokia charger connector• Micro USB 2.0 connector (data transfer only)• MicroSD memory card slot (max 16 GB cards)



Product specifications – Media

• Ringtones• eAAC+• SP-MIDI• MP3• MP4• AAC• WMA• Polyphonic MIDI• Mobile XMF

• FM radio receiver• RDS support• Frequency range 87.50 – 108.00 MHz• Mono loudspeaker• Stereo headset



Comparison to other products

6730 classic 2710 Navigation

Edition

6210 Navigator

Size (length x width x depth)

112 x 46 x 12.6 mm 111.2 x 45.7 x 13.7 mm

103 x 49 x 14.9 mm

Weight (with battery) 83 g 87 g 117 g

Display 240 x 320 pixels16.7M colors

240 x 320 pixels262k colors

240 x 320 pixels16.7M colors

GPS A-GPS A-GPS A-GPS

Developer platform S60 3rd edition, Feature pack 2

Series 40 6th Edition S60 3rd edition, Feature pack 2

Operating frequency GSM 850/900/1800/1900WCDMA 900/2100

GSM 850/900/1800/1900

GSM 850/900/1800/1900WCDMA 900/2100

Camera 3.2 Mpix 2 Mpix 3.2 Mpix

FM radio Yes Yes Yes



Sales package contents

User guide

AC-3

RM-586

BL-5C

WH-102 CA-101

CR-118 HH-20

MU-22




• What battery type does the Nokia 2710 Navigation Edition use?• The battery type for Nokia 2710 Navigation Edition is BL-5C (1020

mAh)

• Does the Nokia 2710 Navigation Edition have RDS and stereo support for FM radio?

• Yes, the Nokia 2710 Navigation Edition FM radio supports both RDS and stereo

• Note that when using the device speaker, only mono radio is played

• For listening radio with headset, you can select stereo or mono output

• Does the Nokia 2710 Navigation Edition support 3G (WCDMA) networks?

• No, the Nokia 2710 Navigation Edition does not support WCDMA networks (900/2100)

• Supported GSM network bands are 850/900/1800/1900



• Does the Nokia 2710 Navigation Edition support USB charging?• No, the Nokia 2710 Navigation Edition does not support USB

charging

• What memory card types the Nokia 2710 Navigation Edition support?

• The Nokia 2710 Navigation Edition supports MicroSD type memory cards (max size 16 GB)

28 © 2010 Nokia_2710_Navigation_Edition_Usability_for_Contact_Centers / 2010-03-12/ Version 1.0 / Upknowledge



Software



• The platform’s JavaTM technology is enhanced with MIDP 2.1

• Flash Lite 3 Player included• Richer content, applications, animated screen savers, and animated

'organic' wallpaper

• A new WebKit based browser• Desktop-like web browsing experience enables sophisticated web-

based services

• Support for 320 x 480‑pixel displays• Improved viewing experience

For more information about the Series 40 6th edition, please see the Nokia website http://www.forum.nokia.com/Technology_Topics/Device_Platforms/Series_40/#sixth

S40 6th edition software features



• Applications• Calculator 2

• NMS IM/Email

• Cherry lite (My Nokia)

• Opera Mini browser - 4.1 Operette (midlet)

• Opera Mini browser - 4.0

• OVI Sync

• Ovi Share

• World clock

• Converter II

• Database for Chinese dictionary (tradition and simplified)

• OVI store

S40 6th edition MIDP JavaTM applications

• Games• Rally 3D• Block'd• Sudoku v2

Note that applications and games vary depending on supporting Sales Units/countries.



Web browser

• Opera Mini web browser included• Start the web browser from Menu > Internet > Browser

• Browser settings include for example image loading selection, displayed font size and switching to full screen mode

Operabrowsersettings



E-mail

• Pre-installed support for common e-mail service providers• Start e-mail from Menu > Messaging > E-mail

• Ovi by Nokia, AIM Mail, AOL Mail, Windows Live Hotmail, Yahoo! Mail, Gmail

• Other service providers can be added manually Supported e-mail service providers



Instant messaging (IM)

• Pre-installed support for Ovi by Nokia IM service • Start IM from Menu > Messaging > IMs



Synchronization

• Possibility to synchronize and backup phone content• Start from Menu > Settings > Sync & backcup >

Synchronization

• Synchronization utilizes Ovi Sync application that uses an Ovi account and data connection (operator fees may apply)

• Connect and follow the guided process for Ovi SyncConnect and follow the guided process







• The map does not rotate automatically when I rotate the phone?• The compass needs to be activated from the Maps application

options

• The compass must be also calibrated by rotating the device until the compass icon turns green

• Map rotation takes some time, try turning the phone more slowly

• The compass cannot be used to rotate the map when a charger is connected

• External interference can also affect the compass, for example standing near electrical cables or on top of metal surface

• Can I use the compass when I am not navigating?• Yes, the compass also works in the tracking mode




• If the compass icon is yellow, can I use the compass?• A yellow icon indicates insufficient calibration

• The compass can be used but it is not recommended as it might occationally show wrong direction

• You should try to calibrate the compass until you get a green icon

• If I upgrade the firmware of my device, will I lose the Maps license?

• The maps license is stored in a secure location on the device

• The license is not affected by a device firmware update


39 © 2010 Nokia_2710_Navigation_Edition_Usability_for_Contact_Centers / 2010-03-12/ Version 1.0 / Upknowledge

Troubleshooting (Compass)

• I cannot get the compass to calibrate (compass icon remains yellow)?

• During compass calibration the phone senses changes in the magnetic field while you move the phone around

• Try moving the phone more slowly during calibration

• Try making larger movements with your hand (trace a figure ”8” in the air)

• The compass is not working when connected to a charger• This is intentional

• Battery charging creates interference for compass operation - compass is turned off during battery charging

• The compass does not work when I am riding my bicycle or motorcycle

• Compass accuracy may be affected by metal objects

• The compass is intended to be used for pedestrian (walk) navigation and tracking only

Documents

Company Confidential © 2010 Nokia_2710_Navigation_Edition_Usability_for_Contact_Centers / 2010-03-12/ Version 1.0 / Upknowledge1 Nokia 2710 Navigation