Community Engagement Survey Summarytom.townofmanchester.org/TOM/assets/File/TOM 2017-18 Communi… · Town of Manchester D&I Survey – How to Read Bar Graphs Bar graphs are used

Community Engagement Survey Summary

Get Enthused! Make it Happen.Confidential

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Contents• Executive Summary – Slide 3

– Results Highlights - 4– Survey Questions - 5

• How to Read this Report – Slide 6• Resident/Non-Resident Response Ratio – Slide 10• Resident Responses – Slide 12

– All Resident Responses -13-23– Resident Responses by Ethnicity - 24-104

• Non-Resident Perspectives – Slide 105– Perspectives on Manchester - 106-115

• Appendices – Slide 116A. Text Responses - 117B. Respondent Contact Information - 118

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Executive Summary

Town of Manchester Diversity & Inclusion Survey

Executive Summary Introduction KJR Consulting was engaged by the Town of Manchester to facilitate a strategic planning process that, if executed, will enable the Town to reach its goal of increasing community engagement among its diverse residents. A survey of both residents and non-residents was conducted in August 2017 to explore the perspectives of the community-at-large to provide input to aid in reimagining the fabric of the Town of Manchester.

Respondent Demographics 68% of the 1266 respondents are residents of Manchester. 77% of respondents are of White ethnicity. 39% of respondents are age 55 years or older. 71% of respondents are female. Resident respondent income is greater than non-resident respondent income across all income brackets. What’s Most Important Resident respondents identified school quality and safe neighborhoods as most important to them about their community and that should be an immediate focus for the Town of Manchester. What they love most about their community are shopping options, cultural diversity, access to recreational facilities and community events. Engagement Interests The top four sources of information about community events for resident respondents are Manchester Matters, the town website, the Journal Inquirer and the Hartford Courant. They are interested in a variety of types of community involvement, with volunteering as the highest area of interest.

Perceptions About Community On average, resident respondents feel community relations and engagement in Manchester are neither strongly positive nor strongly negative. They feel town leadership does not reflect the diversity in the community. Non-Resident Perspectives on Manchester A majority of non-resident respondents indicated that work is one of their connections to Manchester. School quality was identified as a change that would make Manchester a destination community and would compel them to move to the town. Former residents identified better school quality, safer neighborhoods, and more housing choices as factors that would have made them stay in Manchester.

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Town of Manchester D&I Survey – Executive Summary

Survey Questions

Resident Questions

1. How long have you been living in Manchester? 2. Which Manchester neighborhood do you live in?

3. What do you love most about Manchester? 4. What is most important to you about the community you live in?

5. What should be the immediate focus for the Town of Manchester over the next 6-12 months? 6. How do you find out about community events?

7. What is your perception of community relations and engagement in the Town of Manchester? 8. What types of community involvement might interest you?

Non-Resident Questions

1. What is your connection to Manchester? 2. Looking forward, what changes do you believe would make Manchester a destination

community?

3. If you are a former Manchester resident, what would have made you stay? 4. If you are not currently a Manchester resident, what would compel you to move here?

Demographic Questions

1. Are you currently a resident of Manchester?

2. What is your age? 3. What is your gender?

4. What is your ethnicity? 5. What is your total household income?

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How to Read this Report

Residents Non-Residents

Question Responses

Demographical Data

Question Responses

Demographical Data

Residents by Ethnicity

American Indian Asian

Black or African

American

Hispanic, Latino/

Spanish Origin

Middle Eastern or North African

White Two or More

Races Race Not Disclosed

Question Responses

Additional Demographical

Data

Question Responses


Data

Question Responses


Data

Question Responses


Data

Question Responses


Data

Question Responses


Data

Question Responses


Data

Question Responses


Data

Town of Manchester Diversity & Inclusion Survey How to Read this Report

Overview This report is broken down into two major sections. One contains responses from residents of the Town of Manchester, the other contains responses from non-residents. Each contains demographical data on its respective respondents including: age, gender, ethnicity, and household income.

Responses in the resident section are shown in aggregate and then further broken down by ethnicity to allow the reader to examine whether differences exist across ethnicities. Additional demographical data is provided in each ethnicity section including: neighborhood, length of residence, and household income.

Responses in the non-resident section are reported in aggregate only. The purpose of the survey was to gauge inclusion and community engagement among the residents of Manchester. Non-residents were also surveyed to provide insights into the way the town is perceived from the outside. However, their responses are not broken down by ethnicity. Such data does not directly serve the project’s objectives and is, therefore, beyond the scope of this survey.

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Town of Manchester D&I Survey – How to Read

Bar Graphs Bar graphs are used to display data from several of the survey questions.

Five-Point Scales Several questions measuring perceptions of community engagement were asked using a five-point scale. Responses to all of those questions are shown together on the following chart.

The question being answered is

indicated in the header and the full question is shown next to the graph.

A brief text summary highlights the most common responses.

The sub-header reminds you whose responses you are

viewing, the number of respondents in

the group, and their percentage of

overall respondents.

The bar graph makes it easy to

compare the frequency with which different options were

selected.

The momentum score represents the average score of all

questions in this section.

Each question is listed separately

with its corresponding

score. Low scoring sections are

highlighted to draw attention to areas for

improvement.

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Town of Manchester D&I Survey – How to Read

Pie Charts

Pie charts are used to display respondents’ areas of interest in community involvement.

Additional Demographics Each ethnicity section includes the additional demographics.

The pie chart makes it easy to spot the

largest and smallest areas of interest.

The neighborhoods in which the group’s respondents live are

listed by percentages.

Neighborhoods that are home to the

highest number of respondents in that

group are highlighted to draw

attention.

A bar graph shows how long the

respondents have lived in Manchester.

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Resident/Non-ResidentResponse Ratio

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Resident/Non-Resident Response Ratio1266 Respondents68% of respondents are residents of the Town of Manchester.

Resident68%

Non-Resident32%

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All Resident Responses

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What Do You Love Most?859 (67.8%) All resident responses

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What do you love mostabout Manchester?

# of Responses

What residents love most about their community are shopping options, cultural diversity, access to recreational facilities and community events. The TOM D-I Survey Write-in Responses document contains the full list of write-in responses and is attached to this summary.

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What is Most Important?859 (67.8%) All resident responses

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700

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Tec

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What is most important to

you about the community

you live in?

Resident respondents identified school quality and safe neighborhoods as what is most

important to them about their community. The TOM D-I Survey Write-in Responses document

contains the full list of write-in responses and is attached to this summary.

# of

Responses

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What Should be the Immediate Focus?859 (67.8%) All resident responses

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What should be theimmediate focus for theTown of Manchester overthe next 6-12 months?

# of Responses

Resident respondents identified school quality and safe neighborhoods as what should be an immediate focus for the Town of Manchester. The TOM D-I Survey Write-in Responses document contains the full list of write-in responses and is attached to this summary.

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Community Experience859 (67.8%) All resident responses

On average, resident respondents feel community relations and engagement in Manchester are neither strongly positive nor strongly negative. They feel town leadership does not reflect the diversity in the community.

Perception of community relations and engagement

I frequently interact with people in my neighborhood 3.50I frequently interact with people from other Manchester neighborhoods 3.19

I am involved in my community 3.35I feel included in Manchester’s community events 3.37I feel I belong in Manchester 3.33I feel comfortable being myself in this community 3.95I feel appreciated by Manchester’s community 3.31I feel encouraged to voice my opinions 3.34I feel like my voice matters in this town 3.04I feel welcome to participate in local government 3.31I feel empowered to affect change in Manchester 3.06Town leadership reflects the diversity of the community 2.90

3.30Strong Positive

Perception

Strong Negative

Perception

5-point scale

What is your perception of community relations and engagement in the Town of

Manchester?

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Awareness of Community Events859 (67.8%) All resident responses

050

100150200250300350400450

Town W

ebsit

e

Hartfo

rd C

ouran

t

Jour

nal In

quire

r

Manch

ester

Face

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Manch

ester

Twitte

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How do you find out about communityevents?

The top five sources of information about community events for resident respondents are email (e.g. Manchester Matters), the town website, the Journal Inquirer and the Hartford Courant. The TOM D-I Survey Write-in Responses document contains the full list of write-in responses and is attached to this summary.

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Community Involvement Interest 859 (67.8%) All resident responsesResidents are interested in a variety of types of community involvement, with volunteering (28%) as the highest area of interest.

Community discussions about current events

16%

Board of Directors and town government

12%

Board of Education and town schools

14%

Sports and recreation9%

Youth development initiatives

12%

Volunteering28%

Other9%

Types of community involvement that interest all

resident respondents

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Resident RespondentDemographics

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Resident Respondent Age859 Respondents

0

75

150

225

300

375

450

0-16 Years 17-24 Years 25-37 Years 38-54 Years 55 Years &Above

Prefer Not toDisclose

# of

Res

pond

ents

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Resident Respondent Gender859 Respondents

0

100

200

300

400

500

600

700

Male Female Transgender Prefer Not to Disclose

# of

Res

pond

ents

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Resident Respondent Ethnicity859 Respondents

0

150

300

450

600

750

AmericanIndian

Asian Black orAfrican

American

Hispanic,Latino,

SpanishOrigin

MiddleEastern or

NorthAfrican

NativeHawaiian,

PacificIslander

White Two orMoreRaces

Prefer Notto Disclose

# of

Res

pond

ents

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Resident Respondent Household Income859 Respondents

0

50

100

150

200

250

Less than$10,000

$10,000 -$19,999

$20,000 -$29,999

$30,000 -$39,999

$40,000 -$49,999

$50,000 -$59,999

$60,000 -$69,999

# of

R

espo

nden

ts

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Resident Responsesby Ethnicity

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American Indian Residents

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What Do You Love Most?2 (0.2%) American Indian resident responses American Indian resident respondents identified safe neighborhoods, shopping options, community events, and access to recreational facilities as what they love most about Manchester. The TOM D-I Survey Write-in Responses document contains the full list of write-in responses and is attached to this summary.

0

2

4

Schoo

l Qua

lity

Housin

g Cho

ices

Safe N

eighb

orhoo

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Transit

Opti

ons

Living

Wag

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s

Shopp

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ption

s

Commun

ity Eve

nts

Commun

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ent

Cultura

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rsity

Acces

s to R

ecrea

tiona

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ilities

Techn

ology

Res

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sOthe

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What is Most Important?2 (0.2%) American Indian resident responses

0

2

4

Schoo

l Qua

lity

Housin

g Cho

ices

Safe N

eighb

orhoo

ds

Transit

Opti

ons

Living

Wag

e Job

s

Shopp

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ption

s

Commun

ity Eve

nts

Commun

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agem

ent

Cultura

l Dive

rsity

Acces

s to R

ecrea

tiona

l Fac

ilities

Techn

ology

Res

ource

sOthe

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What is most important toyou about the communityyou live in?

American Indian resident respondents identified school quality, safe neighborhoods, community engagement and cultural diversity as most important to them about their community. The TOM D-I Survey Write-in Responses document contains the full list of write-in responses and is attached to this summary.

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What Should be the Immediate Focus?2 (0.2%) American Indian resident responses

0

2

4

Schoo

l Qua

lity

Housin

g Cho

ices

Safe N

eighb

orho

ods

Trans

it Opti

ons

Living

Wag

e Job

s

Shopp

ing O

ption

s

Commun

ity E

vents

Commun

ity E

ngag

emen

t

Cultur

al Dive

rsity

Acces

s to R

ecre

ation

al Fac

ilities

Techn

ology

Res

ource

sOthe

r


American Indian resident respondents identified school quality and cultural diversity as what should be an immediate focus for the Town of Manchester. The TOM D-I Survey Write-in Responses document contains the full list of write-in responses and is attached to this summary.

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Community Experience2 (0.2%) American Indian resident responses

On average, American Indian resident respondents interact with other Manchester residents. They feel included, comfortable and encouraged to voice their opinions in the community. They do not feel welcome to participate in local government or empowered to affect change in Manchester. They feel town leadership does not reflect the diversity in the community.

3.54Strong Positive

Perception

Strong Negative

Perception

5-point scale

Perception of community relations and engagementI frequently interact with people in my neighborhood 4.50I frequently interact with people from other Manchester neighborhoods 4.00

I am involved in my community 4.50I feel included in Manchester’s community events 4.00I feel I belong in Manchester 3.50I feel comfortable being myself in this community 4.00I feel appreciated by Manchester’s community 3.50I feel encouraged to voice my opinions 4.00I feel like my voice matters in this town 3.00I feel welcome to participate in local government 2.50I feel empowered to affect change in Manchester 2.50Town leadership reflects the diversity of the community 2.50


Manchester?

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0

1

2

Town W

ebsit

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Hartfor

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rant

Journ

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uirer

Manch

ester

Face

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hat P

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Email (e

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Matt

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Text M

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How do you find out aboutcommunity events?

American Indian resident respondents learn about community events from ManchesterFacebook page and through email via Manchester Matters.

Awareness of Community Events2 (0.2%) American Indian resident responses

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Community Involvement Interest 2 (0.2%) American Indian resident responses American Indian resident respondent interest in community involvement is split evenly among volunteering (50%) and community discussions about current events (50%).

Community discussions

about current events

50%

Volunteering50%

What types of community involvement might interest you?

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American IndianDemographics

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Neighborhood and Years In Residence2 (0.2%) American Indian resident responses

• 2 American Indian residents responded to the survey.

• American Indian resident respondents reside in the West Side and Keeney neighborhoods.

• American Indian resident respondents have lived in Manchester less than five years.

% American Indian respondents per Manchester neighborhood

East Side 0%Bowers 0%

Center 0%

Verplanck 0%

Robertson 0%

Highland Park 0%

Martin 0%

Spencer 0%

West Side 50%Waddell 0%

Buckley 0%Keeney 50%

0

1

Lessthan 1year

1-5Years

5-10years

10-15years

15-20years

20 ormoreyears

How long have you been living in Manchester?

# of Respondents

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Household Income2 (0.2%) American Indian resident responses

What is your total household income?

0

1

Less

than

$10,0

00

$10,0

00 - $

19,99

9

$20,0

00 - $

29,99

9

$30,0

00 - $

39,99

9

$40,0

00 - $

49,99

9

$50,0

00 - $

59,99

9

$60,0

00 - $

69,99

9

$70,0

00 - $

79,99

9

$80,0

00 - $

89,99

9

$90,0

00 - $

99,99

9

$100

,000 -

$149

,999

More th

an $1

50,00

0

Prefer

not to

disc

lose

# of Respondents

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Asian Residents

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What Do You Love Most?13 (1.0%) Asian resident responses

0

5

10

Sch

ool Q

uality

Housing C

hoices

Safe

Neighborh

oods

Tra

nsit Optio

ns

Living W

age Jobs

Shopping O

ptio

ns

Com

munity

Eve

nts

What do you love most

about Manchester?

Asian resident respondents identified school quality, housing choices, safe neighborhoods, shopping options and community events as what they love most about Manchester. The TOM D-I Survey Write-in Responses document contains the full list of write-in responses and is

attached to this summary.

# of

Responses

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What is Most Important?13 (1.0%) Asian resident responses

0

5

10

Sch

ool Q

uality

Hou

sing

Cho

ices

Saf

e Neigh

borh

oods

Trans

it Opt

ions

Living

Wag

e Jo

bs

Sho

pping

Opt

ions

Com

mun

ity E

vent

s

What is most important to

you about the communityyou live in?

Asian resident respondents identified school quality, housing choices, safe neighborhoods, and living wage jobs as most important to them about their community. The TOM D-I Survey Write-in Responses document contains the full list of write-in responses and is attached to this

summary.

# of

Responses

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What Should be the Immediate Focus?13 (1.0%) Asian resident responses

0

5

10

Sch

ool Q

uality

Hou

sing

Cho

ices

Saf

e Neigh

borh

oods

Trans

it Opt

ions

Living

Wag

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Sho

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Opt

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Com

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vent

s


Asian resident respondents identified school quality, safe neighborhoods, and living wage jobs, as what should be an immediate focus for the Town of Manchester. The TOM D-I Survey Write-in Responses document contains the full list of write-in responses and is attached to this

summary.

# of

Responses

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Community Experience13 (1.0%) Asian resident responses

On average, Asian resident respondents feel community relations and engagement in Manchester are neither strongly positive nor strongly negative.

3.38Strong Positive

Perception

Strong Negative

Perception

5-point scale

Perception of community relations and engagementI frequently interact with people in my neighborhood 3.08I frequently interact with people from other Manchester neighborhoods 3.46I am involved in my community 3.46I feel included in Manchester’s community events 3.46I feel I belong in Manchester 3.54I feel comfortable being myself in this community 3.77I feel appreciated by Manchester’s community 3.38I feel encouraged to voice my opinions 3.23I feel like my voice matters in this town 3.23I feel welcome to participate in local government 3.54I feel empowered to affect change in Manchester 3.15Town leadership reflects the diversity of the community 3.31


Manchester?

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0

1

2

3

4

5

Town W

ebsit

e

Hartfo

rd C

ouran

t

Jour

nal In

quire

r

Manch

ester

Face

book

Pag

e

Manch

ester

Twitte

r Pag

e

Manch

ester

Sna

p Cha

t Pag

e

Chambe

r of C

ommer

ce N

ews (

pape

r or o

nline

)

MetroH

artfo

rd Allia

nce

Email (e

.g. M

anch

ester

Matt

ers)

Text M

essa

geOthe

r


Asian resident respondents learn about community events from a variety of sources, most notably the Manchester Facebook page and other sources. The TOM D-I Survey Write-in Responses document contains the full list of write-in responses and is attached to this summary.

Awareness of Community Events13 (1.0%) Asian resident responses

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Community Involvement Interest 13 (1.0%) Asian resident responsesAsian residents are most interested in volunteering (42%) and involvement on the Board of Education and town schools (33%).


8%


33%

Youth development initiatives 17%

Volunteering42%


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AsianDemographics

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Neighborhood and Years In Residence13 (1.0%) Asian resident responses

• 13 Asians residents responded to the survey.

• The greatest concentration of Asian resident respondents is in the Buckley neighborhood.

• 54% of the Asian resident respondents have lived in Manchester greater than ten years.

% Asian respondents per Manchester neighborhood

East Side 15%

Bowers 8%

Center 0%

Verplanck 8%

Robertson 8%

Highland Park 0%

Martin 0%

Spencer 8%

West Side 8%

Waddell 8%


0

1

2

3

4

5

Lessthan 1year

1-5Years

5-10years

10-15years

15-20years

20 ormoreyears


# of Respondents

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Household Income 13 (1.0%) Asian resident responses

0

1

2

3

4

Less

than

$10,0

00

$10,0

00 - $

19,99

9

$20,0

00 - $

29,99

9

$30,0

00 - $

39,99

9

$40,0

00 - $

49,99

9

$50,0

00 - $

59,99

9

$60,0

00 - $

69,99

9

$70,0

00 - $

79,99

9

$80,0

00 - $

89,99

9

$90,0

00 - $

99,99

9

$100

,000 -

$149

,999

More th

an $1

50,00

0

Prefer

not to

disc

lose


# of Respondents

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Black & African American Residents

46Confidential

0

5

10

15

20

25

Schoo

l Qua

lity

Hou

sing

Cho

ices

Safe

Neigh

borh

oods

Trans

it Opt

ions

Living

Wag

e Jo

bs

Shopp

ing

Opt

ions

Com

mun

ity E

vent

s

Com

mun

ity E

ngag

emen

t

Cultu

ral D

iver

sity

Acces

s to

Rec

reat

iona

l Fac

ilities

Techn

olog

y Res

ourc

es

Oth

er


Black or African American resident respondents identified safe neighborhoods, shopping options, and cultural diversity as what they love most about Manchester. The TOM D-I Survey Write-in Responses document contains the full list of write-in responses and is attached to this summary.

What Do You Love Most?43 (3.4%) Black and African American resident responses

# of Responses

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0

5

10

15

20

25

30

35

Schoo

l Qua

lity

Hou

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Safe

Neigh

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Trans

it Opt

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Living

Wag

e Jo

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Shopp

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Com

mun

ity E

vent

s

Com

mun

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ngag

emen

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Cultu

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iver

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Acces

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Rec

reat

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Techn

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ourc

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Oth

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Black or African American resident respondents identified school quality, safe neighborhoods, and cultural diversity as most important to them about their community. The TOM D-I Survey Write-in Responses document contains the full list of write-in responses and is attached to this summary.

What is Most Important?43 (3.4%) Black and African American resident responses

# of Responses

48Confidential

0

2

4

6

8

10

12

14

16

18

Schoo

l Qua

lity

Housin

g Cho

ices

Safe N

eighb

orhoo

ds

Transit

Opti

ons

Living

Wag

e Job

s

Shopp

ing O

ption

s

Commun

ity Eve

nts

Commun

ity Eng

agem

ent

Cultura

l Dive

rsity

Acces

s to R

ecrea

tiona

l Fac

ilities

Techn

ology

Res

ource

sOthe

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Black or African American resident respondents identified school quality, housing choices, safe neighborhoods, cultural diversity, and community engagement as what should be an immediate focus for the Town of Manchester. The TOM D-I Survey Write-in Responses document contains the full list of write-in responses and is attached to this summary.

What Should be the Immediate Focus?43 (3.4%) Black and African American resident responses

# of Responses

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Community Experience43 (3.4%) Black and African American resident responses

On average, Black and African American resident respondents feel community relations and engagement in Manchester are neither strongly positive nor strongly negative. They feel town leadership does not reflect the diversity in the community.

3.24Strong Positive

Perception

Strong Negative

Perception

5-point scale

Perception of community relations and engagementI frequently interact with people in my neighborhood 3.19

I frequently interact with people from other Manchester neighborhoods 3.05

I am involved in my community 3.33

I feel included in Manchester’s community events 3.37

I feel I belong in Manchester 3.56

I feel comfortable being myself in this community 3.88

I feel appreciated by Manchester’s community 3.21

I feel encouraged to voice my opinions 3.37

I feel like my voice matters in this town 3.07

I feel welcome to participate in local government 3.28

I feel empowered to affect change in Manchester 3.30

Town leadership reflects the diversity of the community 2.30


Manchester?

50Confidential

0

5

10

15

20

Town W

ebsit

e

Hartfor

d Cou

rant

Journ

al Inq

uirer

Manch

ester

Face

book

Page

Manch

ester

Twitte

r Pag

e

Manch

ester

Snap C

hat P

age

Chambe

r of C

ommerc

e New

s (pa

per o

r onli

ne)

MetroH

artfor

d Allia

nce

Email (e

.g. M

anch

ester

Matt

ers)

Text M

essa

geOthe

r


Black or African American resident respondents learn about community events from a variety of sources, most notably other sources, the town website, and email via Manchester Matters.The TOM D-I Survey Write-in Responses document contains the full list of write-in responses and is attached to this summary.

Awareness of Community Events43 (3.4%) Black and African American resident responses

51Confidential

Community Involvement Interest 43 (3.4%) Black and African American resident responsesBlack and African American resident respondents are interested in a variety of community involvement opportunities, with volunteering (23%) and Board of Directors and town government (21%) as the highest area of interest.


12%


21%


12%



18%

Volunteering23%

Other7%


52Confidential

Black & African American Demographics

53Confidential

Neighborhood and Years In Residence43 (3.4%) Black and African American resident responses

• 43 Black and African American residents responded to the survey.

• The greatest concentration of Black and African American resident respondents is in the Keeney neighborhood.

• 56% of Black and African American resident respondents have lived in Manchester for over ten years

% Black and African American respondents per Manchester

neighborhood

East Side 7%Bowers 12%Center 7%Verplanck 16%Robertson 14%Highland Park 5%Martin 0%Spencer 2%West Side 5%Waddell 0%Buckley 12%Keeney 21%

0

5

10

15

20

Lessthan 1year

1-5Years

5-10years

10-15years

15-20years

20 ormoreyears


# of Respondents

54Confidential

Household Income43 (3.4%) Black or African American resident responses

0

2

4

6

8

10

12

Less

than

$10,0

00

$10,0

00 - $

19,99

9

$20,0

00 - $

29,99

9

$30,0

00 - $

39,99

9

$40,0

00 - $

49,99

9

$50,0

00 - $

59,99

9

$60,0

00 - $

69,99

9

$70,0

00 - $

79,99

9

$80,0

00 - $

89,99

9

$90,0

00 - $

99,99

9

$100

,000 -

$149

,999

More th

an $1

50,00

0

Prefer

not to

disc

lose


# of Respondents

55Confidential

Hispanic, Latino/Spanish Origin Residents

56Confidential

0

5

10

15

20

25

Schoo

l Qua

lity

Housin

g Cho

ices

Safe N

eighb

orhoo

ds

Transit

Opti

ons

Living

Wag

e Job

s

Shopp

ing O

ption

s

Commun

ity Eve

nts

Commun

ity Eng

agem

ent

Cultura

l Dive

rsity

Acces

s to R

ecrea

tiona

l Fac

ilities

Techn

ology

Res

ource

sOthe

r


Hispanic, Latino and Spanish origin resident respondents identified safe neighborhoods, shopping options, community events, and cultural diversity as what they love most about Manchester. The TOM D-I Survey Write-in Responses document contains the full list of write-in responses and is attached to this summary.

What Do You Love Most?45 (3.5%) Hispanic, Latino/Spanish origin resident responses

# of Responses

57Confidential

0

5

10

15

20

25

30

35

Schoo

l Qua

lity

Housin

g Cho

ices

Safe N

eighb

orhoo

ds

Transit

Opti

ons

Living

Wag

e Job

s

Shopp

ing O

ption

s

Commun

ity Eve

nts

Commun

ity Eng

agem

ent

Cultura

l Dive

rsity

Acces

s to R

ecrea

tiona

l Fac

ilities

Techn

ology

Res

ource

sOthe

r


Hispanic, Latino and Spanish origin resident respondents identified school quality, and safe neighborhoods as most important to them about their community. The TOM D-I Survey Write-in Responses document contains the full list of write-in responses and is attached to this summary.

What is Most Important?45 (3.5%) Hispanic, Latino/Spanish origin resident responses

# of Responses

58Confidential

0

24

68

10

1214

16

18

Schoo

l Qua

lity

Housin

g Cho

ices

Safe N

eighb

orhoo

ds

Transit

Opti

ons

Living

Wag

e Job

s

Shopp

ing O

ption

s

Commun

ity Eve

nts

Commun

ity Eng

agem

ent

Cultura

l Dive

rsity

Acces

s to R

ecrea

tiona

l Fac

ilities

Techn

ology

Res

ource

sOthe

r


Hispanic, Latino and Spanish origin resident respondents identified school quality, community engagement, and cultural diversity as what should be an immediate focus for Manchester. The TOM D-I Survey Write-in Responses document contains the full list of write-in responses and is attached to this summary.

What Should be the Immediate Focus?45 (3.5%) Hispanic, Latino/Spanish origin resident responses

# of Responses

59Confidential

Community Experience45 (3.5%) Hispanic, Latino/Spanish origin resident responses

On average, Hispanic, Latino/Spanish origin resident respondents feel community relations and engagement in Manchester are neither strongly positive nor strongly negative. They tend to not feel appreciated by Manchester’s community and feel town leadership does not reflect the diversity in the community.

3.23Strong Positive

Perception

Strong Negative

Perception

5-point scale


I frequently interact with people in my neighborhood 3.56













Manchester?

60Confidential

0

5

10

15

20

Town W

ebsit

e

Hartfor

d Cou

rant

Journ

al Inq

uirer

Manch

ester

Face

book

Page

Manch

ester

Twitte

r Pag

e

Manch

ester

Snap C

hat P

age

Chambe

r of C

ommerc

e New

s (pa

per o

r onli

ne)

MetroH

artfor

d Allia

nce

Email (e

.g. M

anch

ester

Matt

ers)

Text M

essa

geOthe

r


Hispanic, Latino and Spanish origin resident respondents learn about community events from a variety of sources, most notably the town website, the Manchester Facebook page, email via Manchester Matters, and other sources. The TOM D-I Survey Write-in Responses document contains the full list of write-in responses and is attached to this summary.

Awareness of Community Events45 (3.5%) Hispanic, Latino/Spanish origin resident responses

61Confidential

Community Involvement Interest 45 (3.5%) Hispanic, Latino/Spanish origin resident responsesHispanic, Latino and Spanish origin resident respondents are interested in a variety of community involvement opportunities, with youth development initiatives (20%) and volunteering (18%) as the highest areas of interest.


13%


16%


16%



20%

Volunteering18%

Other4%What types of community

involvement might interest you?

62Confidential

Hispanic, Latino/Spanish Origin Demographics

63Confidential

Neighborhood and Years In Residence45 (3.5%) Hispanic, Latino/Spanish origin resident responses

% Hispanic, Latino and Spanish origin respondents per Manchester

neighborhood

East Side 9%Bowers 13%Center 22%Verplanck 4%Robertson 2%Highland Park 2%Martin 2%Spencer 4%West Side 11%Waddell 13%Buckley 4%Keeney 11%

• 45 Hispanic, Latino and Spanish origin residents responded to the survey.

• The greatest concentration of Hispanic, Latino and Spanish origin residents is in the Center neighborhood.

• 60% of Hispanic, Latino and Spanish origin resident respondents have lived in Manchester greater than 10 years.

0

5

10

15

20

Lessthan 1year

1-5Years

5-10years

10-15years

15-20years

20 ormoreyears


# of Respondents

64Confidential

Household Income45 (3.5%) Hispanic, Latino/Spanish origin resident responses

02468

101214

Less

than

$10,0

00

$10,0

00 - $

19,99

9

$20,0

00 - $

29,99

9

$30,0

00 - $

39,99

9

$40,0

00 - $

49,99

9

$50,0

00 - $

59,99

9

$60,0

00 - $

69,99

9

$70,0

00 - $

79,99

9

$80,0

00 - $

89,99

9

$90,0

00 - $

99,99

9

$100

,000 -

$149

,999

More th

an $1

50,00

0

Prefer

not to

disc

lose


# of Respondents

65Confidential

Middle Eastern & North African Residents

66Confidential

0

1

2

Schoo

l Qua

lity

Housin

g Cho

ices

Safe N

eighb

orhoo

ds

Transit

Opti

ons

Living

Wag

e Job

s

Shopp

ing O

ption

s

Commun

ity Eve

nts

Commun

ity Eng

agem

ent

Cultura

l Dive

rsity

Acces

s to R

ecrea

tiona

l Fac

ilities

Techn

ology

Res

ource

sOthe

r


The Middle Eastern or North African resident respondent identified community events, community engagement, and cultural diversity as what they love most about Manchester. The TOM D-I Survey Write-in Responses document contains the full list of write-in responses and is attached to this summary.

What Do You Love Most?1 (0.08%) Middle Eastern & North African resident response

# of Responses

67Confidential

0

1

2

Schoo

l Qua

lity

Housin

g Cho

ices

Safe N

eighb

orhoo

ds

Transit

Opti

ons

Living

Wag

e Job

s

Shopp

ing O

ption

s

Commun

ity Eve

nts

Commun

ity Eng

agem

ent

Cultura

l Dive

rsity

Acces

s to R

ecrea

tiona

l Fac

ilities

Techn

ology

Res

ource

sOthe

r


The Middle Eastern or North African resident respondent identified community events, community engagement, and cultural diversity as most important to them about their community. The TOM D-I Survey Write-in Responses document contains the full list of write-in responses and is attached to this summary.

What is Most Important?1 (0.08%) Middle Eastern & North African resident response

# of Responses

68Confidential

0

1

2

Schoo

l Qua

lity

Housin

g Cho

ices

Safe N

eighb

orho

ods

Trans

it Opti

ons

Living

Wag

e Job

s

Shopp

ing O

ption

s

Commun

ity E

vents

Commun

ity E

ngag

emen

t

Cultur

al Dive

rsity

Acces

s to R

ecre

ation

al Fac

ilities

Techn

ology

Res

ource

sOthe

r


The Middle Eastern or North African resident respondent identified living wage jobs as the most important focus for Manchester. The TOM D-I Survey Write-in Responses document contains the full list of write-in responses and is attached to this summary.

What Should be the Immediate Focus?1 (0.08%) Middle Eastern & North African resident response

# of Responses

69Confidential

Community Experience1 (0.08%) Middle Eastern & North African resident response

The Middle Eastern and North African resident respondent generally has a positive perception of community relations and engagement in Manchester. They neither strongly agree nor strongly disagree that their voice matters in town, that they are welcome in local government and empowered to affect change in Manchester.

4.25Strong Positive

Perception

Strong Negative

Perception

5-point scale















Manchester?

70Confidential

0

1

2

Town W

ebsit

e

Hartfor

d Cou

rant

Journ

al Inq

uirer

Manch

ester

Face

book

Page

Manch

ester

Twitte

r Pag

e

Manch

ester

Snap C

hat P

age

Chambe

r of C

ommerc

e New

s (pa

per o

r onli

ne)

MetroH

artfor

d Allia

nce

Email (e

.g. M

anch

ester

Matt

ers)

Text M

essa

geOthe

r


Middle Eastern and North African resident respondent learns about community events from the Hartford Courant.

Awareness of Community Events1 (0.08%) Middle Eastern & North African resident response

71Confidential

Community Involvement Interest 1 (0.08%) Middle Eastern & North African resident responseThe Middle Eastern and Northern African resident respondent is interested in becoming involved with the Board of Education and town schools (100%).


100%


72Confidential

Middle Eastern & North AfricanDemographics

73Confidential

Neighborhood and Years In Residence1 (0.08%) Middle Eastern & North African resident response

% Middle Eastern and North African respondents per Manchester

neighborhood

East Side 100%Bowers 0%

Center 0%

Verplanck 0%

Robertson 0%

Highland Park 0%

Martin 0%

Spencer 0%

West Side 0%

Waddell 0%

Buckley 0%

Keeney 0%

• 1 Middle Eastern and North African Resident residents responded to the survey.

• The Middle Eastern and North African respondent resides in the East Side neighborhood.

• 100% of the Middle Eastern and North African respondents have lived in Manchester over fifteen years.

0

5

10

Lessthan 1year

1-5Years

5-10years

10-15years

15-20years

20 ormoreyears


# of Respondents

74Confidential

Household Income1 (0.08%) Middle Eastern & North African resident response

0

1

2

3

4

5

Less

than

$10,0

00

$10,0

00 - $

19,99

9

$20,0

00 - $

29,99

9

$30,0

00 - $

39,99

9

$40,0

00 - $

49,99

9

$50,0

00 - $

59,99

9

$60,0

00 - $

69,99

9

$70,0

00 - $

79,99

9

$80,0

00 - $

89,99

9

$90,0

00 - $

99,99

9

$100

,000 -

$149

,999

$More

than

$150

,000

Prefer

not to

disc

lose


# of Respondents

75Confidential

White Residents

76Confidential

0

50

100

150

200

250

300

350

Schoo

l Qua

lity

Housin

g Cho

ices

Safe N

eighb

orhoo

ds

Transit

Opti

ons

Living

Wag

e Job

s

Shopp

ing O

ption

s

Commun

ity Eve

nts

Commun

ity Eng

agem

ent

Cultura

l Dive

rsity

Acces

s to R

ecrea

tiona

l Fac

ilities

Techn

ology

Res

ource

sOthe

r


White resident respondents identified shopping options, community events, cultural diversity, and access to recreational facilities as what they love most about Manchester. The TOM D-I Survey Write-in Responses document contains the full list of write-in responses and is attached to this summary.

What Do You Love Most?685 (54.1%) White resident responses

77Confidential

050

100150200250300350400450500

Schoo

l Qua

lity

Housin

g Cho

ices

Safe N

eighb

orhoo

ds

Transit

Opti

ons

Living

Wag

e Job

s

Shopp

ing O

ption

s

Commun

ity Eve

nts

Commun

ity Eng

agem

ent

Cultura

l Dive

rsity

Acces

s to R

ecrea

tiona

l Fac

ilities

Techn

ology

Res

ource

sOthe

r


White resident respondents identified school quality and safe neighborhoods as most important to them about their community. The TOM D-I Survey Write-in Responses document contains the full list of write-in responses and is attached to this summary.

What is Most Important?685 (54.1%) White resident responses

78Confidential

0

50

100

150

200

250

300

Schoo

l Qua

lity

Housin

g Cho

ices

Safe N

eighb

orhoo

ds

Transit

Opti

ons

Living

Wag

e Job

s

Shopp

ing O

ption

s

Commun

ity Eve

nts

Commun

ity Eng

agem

ent

Cultura

l Dive

rsity

Acces

s to R

ecrea

tiona

l Fac

ilities

Techn

ology

Res

ource

sOthe

r


White resident respondents identified school quality and safe neighborhoods as what should be an immediate focus for Manchester. The TOM D-I Survey Write-in Responses document contains the full list of write-in responses and is attached to this summary.

What Should be the Immediate Focus?685 (54.1%) White resident responses

79Confidential

Community Experience685 (54.1%) White resident responses

On average, White resident respondents feel community relations and engagement in Manchester are neither strongly positive nor strongly negative. They feel that town leadership does not reflect the diversity of the community.

3.34Strong Positive

Perception

Strong Negative

Perception

5-point scale

Perception of community relations and engagementI frequently interact with people in my neighborhood 3.51













Manchester?

80Confidential

050

100150200250300350400

Town W

ebsit

e

Hartfo

rd C

ouran

t

Jour

nal In

quire

r

Manch

ester

Face

book

Pag

e

Manch

ester

Twitte

r Pag

e

Manch

ester

Sna

p Cha

t Pag

e

Chambe

r of C

ommer

ce N

ews (

pape

r or o

nline

)

MetroH

artfo

rd Allia

nce

Email (e

.g. M

anch

ester

Matt

ers)

Text M

essa

geOthe

r


White resident respondents learn about community events from a variety of sources, most notably through email via Manchester Matters, the Journal Inquirer, the town website, the Hartford Courant, Manchester Facebook page and other sources. The TOM D-I Survey Write-in Responses document contains the full list of write-in responses and is attached to this summary.

Awareness of Community Events685 (54.1%) White resident responses

81Confidential

Community Involvement Interest 685 (54.1%) White resident responsesWhite resident respondents are interested in a variety of community involvement opportunities, with the volunteering (29%) and community discussions about current events (17%) as the highest areas of interest.


17%


11%


14%



11%

Volunteering29%

Other9%


82Confidential

WhiteDemographics

83Confidential

Neighborhood and Years In Residence685 (54.1%) White resident responses

% White respondents per Manchester neighborhood

East Side 7%

Bowers 11%

Center 5%

Verplanck 5%

Robertson 5%

Highland Park 14%Martin 9%

Spencer 1%

West Side 6%

Waddell 9%

Buckley 13%

Keeney 14%

• 685 white residents responded to the survey.

• White residents responds reside across all Manchester neighborhoods, with the greatest concentration residing the Highland Park and Keeney neighborhoods.

• 57% of white resident respondents have resided in Manchester for 20 or more years.

0

100

200

300

400

500

Lessthan 1year

1-5Years

5-10years

10-15years

15-20years

20 ormoreyears


# of Respondents

84Confidential

Household Income685 (54.1%) White resident responses

0

50

100

150

200

250

Less

than

$10,0

00

$10,0

00 - $

19,99

9

$20,0

00 - $

29,99

9

$30,0

00 - $

39,99

9

$40,0

00 - $

49,99

9

$50,0

00 - $

59,99

9

$60,0

00 - $

69,99

9

$70,0

00 - $

79,99

9

$80,0

00 - $

89,99

9

$90,0

00 - $

99,99

9

$100

,000 -

$149

,999

More th

an $1

50,00

0

Prefer

not to

disc

lose


# of Respondents

85Confidential

Residents of Two or More Races

86Confidential

0

2

4

6

8

10

12

14

16

Schoo

l Qua

lity

Hou

sing

Cho

ices

Safe

Neigh

borh

oods

Trans

it Opt

ions

Living

Wag

e Jo

bs

Shopp

ing

Opt

ions

Com

mun

ity E

vent

s

Com

mun

ity E

ngag

emen

t

Cultu

ral D

iver

sity

Acces

s to

Rec

reat

iona

l Fac

ilities

Techn

olog

y Res

ourc

es

Oth

er


Respondents of two or more races identified safe neighborhoods, shopping options, and cultural diversity as what they love most about Manchester. The TOM D-I Survey Write-in Responses document contains the full list of write-in responses and is attached to this summary.

What Do You Love Most?25 (1.9%) Responses from residents of two or more races

# of Responses

87Confidential

0

2

4

6

8

10

12

14

16

18

Schoo

l Qua

lity

Housin

g Cho

ices

Safe N

eighb

orhoo

ds

Transit

Opti

ons

Living

Wag

e Job

s

Shopp

ing O

ption

s

Commun

ity Eve

nts

Commun

ity Eng

agem

ent

Cultura

l Dive

rsity

Acces

s to R

ecrea

tiona

l Fac

ilities

Techn

ology

Res

ource

sOthe

r


Respondents of two or more races identified school quality, safe neighborhoods, and cultural diversity as most important to them about their community. The TOM D-I Survey Write-in Responses document contains the full list of write-in responses and is attached to this summary.

What is Most Important?25 (1.9%) Responses from residents of two or more races

# of Responses

88Confidential

0

1

2

3

4

5

6

7

8

9

10

Schoo

l Qua

lity

Housin

g Cho

ices

Safe N

eighb

orho

ods

Trans

it Opti

ons

Living

Wag

e Job

s

Shopp

ing O

ption

s

Commun

ity E

vents

Commun

ity E

ngag

emen

t

Cultur

al Dive

rsity

Acces

s to R

ecre

ation

al Fac

ilities

Techn

ology

Res

ource

sOthe

r


Respondents of two or more races identified school quality, safe neighborhoods, and community engagement as what should be an immediate focus for Manchester. The TOM D-I Survey Write-in Responses document contains the full list of write-in responses and is attached to this summary.

What Should be the Immediate Focus?25 (1.9%) Responses from residents of two or more races

# of Responses

89Confidential

Community Experience25 (1.9%) resident responses of two or more races

On average, resident respondents of two or more races generally have neither a strongly positive nor a strongly negative perception of community relations and engagement in Manchester. They feel their voice does not matter in town and do not feel empowered to affect change in Manchester.

3.35Strong Positive

Perception

Strong Negative

Perception

5-point scale















Manchester?

90Confidential

02

468

1012

Town W

ebsit

e

Hartfo

rd C

ouran

t

Jour

nal In

quire

r

Manch

ester

Face

book

Pag

e

Manch

ester

Twitte

r Pag

e

Manch

ester

Sna

p Cha

t Pag

e

Chambe

r of C

ommer

ce N

ews (

pape

r or o

nline

)

MetroH

artfo

rd Allia

nce

Email (e

.g. M

anch

ester

Matt

ers)

Text M

essa

geOthe

r


Resident respondents of two or more races learn about community events from a variety of sources, most notably via the Manchester Facebook page, through email via Manchester Matters, town website, the Chamber of Commerce News, and other sources. The TOM D-I Survey Write-in Responses document contains the full list of write-in responses and is attached to this summary.

Awareness of Community Events25 (1.9%) Responses from residents of two or more races

91Confidential

Community Involvement Interest 25 (1.9%) resident responses of two or more racesResident respondents of two or more races are interested in a variety of community involvement opportunities, with the Board of Education and town schools (32%) and volunteering (20%) as the highest areas of interest.


8%


12%


32%Sports and recreation12%


20%

Volunteering12%

Other4%


92Confidential

Two or More RacesDemographics

93Confidential

Neighborhood and Years In Residence25 (1.9%) Responses from residents of two or more races

% of two or more races per Manchester neighborhood

East Side 12%

Bowers 4%

Center 12%

Verplanck 4%

Robertson 12%

Highland Park 12%

Martin 8%

Spencer 0%

West Side 4%

Waddell 4%


• 25 residents of two or more races responded to

the survey.

• Resident respondents of two or more races reside

in all neighborhoods except Spencer with greatest

concentration in the Buckley neighborhood.

• 64% of resident respondents of two or more races

have lived in Manchester greater than ten years.

0

5

10

Less

than 1

year

1-5

Years

5-10

years

10-15

years

15-20

years

20 or

more

years


# of

Respondents

94Confidential

Household Income 25 (1.9%) Responses from residents of two or more races

0

2

4

6

8

Less

than

$10,0

00

$10,0

00 - $

19,99

9

$20,0

00 - $

29,99

9

$30,0

00 - $

39,99

9

$40,0

00 - $

49,99

9

$50,0

00 - $

59,99

9

$60,0

00 - $

69,99

9

$70,0

00 - $

79,99

9

$80,0

00 - $

89,99

9

$90,0

00 - $

99,99

9

$100

,000 -

$149

,999

More th

an $1

50,00

0

Prefer

not to

disc

lose


# of Respondents

95Confidential

Residents with Race Not Disclosed

96Confidential

0

2

4

6

8

10

12

14

16

18

20

Schoo

l Qua

lity

Hou

sing

Cho

ices

Safe

Neigh

borh

oods

Trans

it Opt

ions

Living

Wag

e Jo

bs

Shopp

ing

Opt

ions

Com

mun

ity E

vent

s

Com

mun

ity E

ngag

emen

t

Cultu

ral D

iver

sity

Acces

s to

Rec

reat

iona

l Fac

ilities

Techn

olog

y Res

ourc

es

Oth

er


Respondents that did not disclose ethnicity identified shopping options, community events, access to recreational facilities and other topics as what they love most about Manchester. The TOM D-I Survey Write-in Responses document contains the full list of write-in responses and is attached to this summary.

What Do You Love Most?43 (3.4%) Resident responses where race was not disclosed

# of Responses

97Confidential

0

5

10

15

20

25

30

35

Schoo

l Qua

lity

Housin

g Cho

ices

Safe N

eighb

orhoo

ds

Transit

Opti

ons

Living

Wag

e Job

s

Shopp

ing O

ption

s

Commun

ity Eve

nts

Commun

ity Eng

agem

ent

Cultura

l Dive

rsity

Acces

s to R

ecrea

tiona

l Fac

ilities

Techn

ology

Res

ource

sOthe

r


Respondents that did not disclose ethnicity identified school quality, safe neighborhoods and other topics as most important to them about their community. The TOM D-I Survey Write-in Responses document contains the full list of write-in responses and is attached to this summary.

What is Most Important?43 (3.4%) Resident responses where race was not disclosed

# of Responses

98Confidential

0

2

4

6

8

10

12

14

16

Schoo

l Qua

lity

Housin

g Cho

ices

Safe N

eighb

orhoo

ds

Transit

Opti

ons

Living

Wag

e Job

s

Shopp

ing O

ption

s

Commun

ity Eve

nts

Commun

ity Eng

agem

ent

Cultura

l Dive

rsity

Acces

s to R

ecrea

tiona

l Fac

ilities

Techn

ology

Res

ource

sOthe

r


Respondents that did not disclose ethnicity identified school quality, safe neighborhoods and other topics as what should be an immediate focus for Manchester. The TOM D-I Survey Write-in Responses document contains the full list of write-in responses and is attached to this summary.

What Should be the Immediate Focus?43 (3.4%) Resident responses where race was not disclosed

# of Responses

99Confidential

Community Experience43 (3.4%) Resident responses where race was not disclosed

On average, resident respondents that preferred not to disclose ethnicity generally have neither a strongly positive nor strongly negative perception of community relations and engagement in Manchester. They feel their voice does not matter in town, do not feel empowered to affect change in Manchester and feel town leadership does not reflect the diversity of the community.

3.25Strong Positive

Perception

Strong Negative

Perception

5-point scale















Manchester?

100Confidential

Awareness of Community Events43 (3.4%) Resident responses where race was not disclosed

02468

101214161820

Town W

ebsit

e

Hartfo

rd C

ouran

t

Jour

nal In

quire

r

Manch

ester

Face

book

Pag

e

Manch

ester

Twitte

r Pag

e

Manch

ester

Sna

p Cha

t Pag

e

Chambe

r of C

ommer

ce N

ews (

pape

r or o

nline

)

MetroH

artfo

rd Allia

nce

Email (e

.g. M

anch

ester

Matt

ers)

Text M

essa

geOthe

r


Resident respondents of two or more races learn about community events from a variety of sources, most notably through email via Manchester Matters, the Manchester Facebook page, town website, the Hartford Courant, the Journal Inquirer, and other sources. The TOM D-I Survey Write-in Responses document contains the full list of write-in responses and is attached to this summary.

101Confidential

Community Involvement Interest 43 (3.4%) Resident responses where race was not disclosedResident respondents that preferred not to disclose their ethnicity are interested in a variety of community involvement opportunities, with the volunteering (28%) and Board of Directors and town government (21%) as the highest areas of interest.


9%


21%


7%



12%

Volunteering28%

Other14%


102Confidential

Race Not DisclosedDemographics

103Confidential

Neighborhood and Years In Residence43 (3.4%) Resident responses where race was not disclosed

Neighborhood % Respondents

East Side 2%

Bowers 5%

Center 5%

Verplanck 14%

Robertson 2%

Highland Park 12%

Martin 12%

Spencer 0%

West Side 7%

Waddell 2%

Buckley 19%

Keeney 14%

• 43 resident respondents did not prefer to disclose

their ethnicity.

• The greatest concentration of resident respondents that did not prefer to disclose their ethnicity reside in the Buckley neighborhood.

• 77% of resident respondents of two or more races have lived in Manchester greater than ten years.

0

5

10

15

20

25

30

Lessthan 1year

1-5Years

5-10years

10-15years

15-20years

20 ormoreyears


# of Respondents

104Confidential

Household Income43 (3.4%) Resident responses where race was not disclosed

05

1015202530354045

Less

than

$10,0

00

$10,0

00 - $

19,99

9

$20,0

00 - $

29,99

9

$30,0

00 - $

39,99

9

$40,0

00 - $

49,99

9

$50,0

00 - $

59,99

9

$60,0

00 - $

69,99

9

$70,0

00 - $

79,99

9

$80,0

00 - $

89,99

9

$90,0

00 - $

99,99

9

$100

,000 -

$149

,999

More th

an $1

50,00

0

Prefer

not to

disc

lose


# of Respondents

105Confidential

Non-Resident Perspectives on

Manchester

106Confidential

Connection to Manchester407 (32%) Non-resident responses

050

100150200250300

Former

reside

nt

Prospe

ctive

resid

ent

Work

Schoo

l

Church

/Hou

se of

wors

hipFam

ily

Shopp

ing & en

tertai

nmen

tOthe

r

What is your connection toManchester?

70% of non-resident respondents indicated work as one of their connections to Manchester. The TOM D-I Survey Write-in Responses document contains the full list of write-in responses and is attached to this summary.

107Confidential

0

20

40

60

80

100

120

140

160

Schoo

l Qua

lity

Housin

g Cho

ices

Safe N

eighb

orhoo

ds

Transit

Opti

ons

Living

Wag

e Job

s

Shopp

ing O

ption

s

Commun

ity Eve

nts

Commun

ity Eng

agem

ent

Cultura

l Dive

rsity

Acces

s to R

ecrea

tiona

l Fac

ilities

Techn

ology

Res

ource

sOthe

r

Looking forward, what changes doyou believe would makeManchester a destinationcommunity?

School quality (35%) was identified by non-resident respondents as a change that would make Manchester a destination community. The TOM D-I Survey Write-in Responses document contains the full list of write-in responses and is attached to this summary.

Manchester as a Destination Community407 (32%) Non-resident responses

108Confidential

0

20

40

60

80

100

120

Schoo

l Qua

lity

Housin

g Cho

ices

Safe N

eighb

orhoo

ds

Transit

Opti

ons

Living

Wag

e Job

s

Shopp

ing O

ption

s

Commun

ity Eve

nts

Commun

ity Eng

agem

ent

Cultura

l Dive

rsity

Acces

s to R

ecrea

tiona

l Fac

ilities

Techn

ology

Res

ource

sOthe

r

If you are not currently aManchester resident, what wouldcompel you to move here?

School quality (35%) was identified by non-resident respondents as a change that would compel them to move to the town (27%). Housing choices, safe neighborhoods, and other topics were also identified. The TOM D-I Survey Write-in Responses document contains the full list of write-in responses and is attached to this summary.

What Would Compel You to Move Here?407 (32%) Non-resident responses

109Confidential

0

10

20

30

40

50

60

70

80

School Quality

Housing C

hoices

Safe

Neighborh

oods

Tra

nsit O

ptions

Living W

age Jobs

Shopping O

ptions

Com

munity E

vents

Access to R

ecre

ational Facilities

Technology R

esourc

es

Oth

er

If you are a former Manchester

resident, what would have made

you stay?

Former residents identified school quality (26%), safe neighborhoods (18%), and housing choices (16%) as factors that would have made them stay in Manchester. The TOM D-I Survey Write-in Responses document contains the full list of write-in responses and is attached to this

summary.

What Would Have Made You Stay?210 (15.4%) Former resident responses

110Confidential

Non-ResidentDemographics

111Confidential

Former/Non-Former Resident Response Ratio407 Respondents52% of non-resident respondents are former residents of the Town of Manchester.

Former Resident52%

Not a Former Resident

48%

112Confidential

Non-Resident Respondent Age407 Respondents

0

75

150

0-16 Years 17-24 Years 25-37 Years 38-54 Years 55 Years & Above Prefer Not toDisclose

# of

Res

pond

ents

113Confidential

Non-Resident Respondent Gender407 Respondents

0

50

100

150

200

250

300

Male Female Transgender Prefer Not to Disclose

# of

Res

pond

ents

114Confidential

Non-Resident Respondent Ethnicity407 Respondents

0

150

300

450

AmericanIndian

Asian Black orAfrican

American

Hispanic,Latino,

SpanishOrigin

MiddleEastern or

NorthAfrican

NativeHawaiian,

PacificIslander

White Two orMore Races

Prefer Notto Disclose

# of

Res

pond

ents

115Confidential

Non-Resident Respondent Household Income407 Respondents

0

50

100

150

200

250

Less than$10,000

$10,000 -$19,999

$20,000 -$29,999

$30,000 -$39,999

$40,000 -$49,999

$50,000 -$59,999

$60,000 -$69,999

# of

R

espo

nden

ts

116Confidential

Appendix

117Confidential

Appendix A: Text Responses

• What do you love most about Manchester?• What is most important to you about the community you

live in?• What should be the immediate focus for the Town of

Manchester over the next 6-12 months?• How do you find out about community events?• What types of community involvement might interest you?• What is your connection to the Town of Manchester?• Looking forward, what do you think would make

Manchester a destination community?• If you are a former Manchester resident, what would have

made you stay?• If you are not a former Manchester resident, what would

compel you to move here?

The following questions provided an “other” option allowing respondents to write their own response. The TOM D-I Survey Write-in Responses document contains the full list of write-in responses and is attached to this summary.

118Confidential

Appendix B: Respondent Contact Information

The TOM Survey Respondent Contact Info document contains contact information for respondents interested in further dialogue on the topics in this survey. These respondents will be notified of future events and activities related to this work. This list can be requested by email KJR Consulting at: [email protected]

1239 Edgell Road, Suite LLFramingham, MA 01701

(860) 286-9557

(208) 545-8634

[email protected]

www.KJRConsulting.com

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