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8/5/15
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Community Change Project Lydian Altman UNC School of Government [email protected] 919.962.0103
Change Navigator
© 2013 Discovery Learning, Inc.
Conservers ü Convergent thinkers ü Need lots of detailed ü Seek acknowledgement of concerns before moving forward
Originators ü Divergent thinkers ü Likes options and
possibilities ü Reluctance to leave
Investigating for Implementing
Pragmatists ü Slow down Originators ü Pull along Conservers ü Wants 100% buy-in
Navigating Change – the Traps
© 2013 Discovery Learning, Inc.
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Enabler: Awareness Derailer: Prolonged Denial
Enabler: Expression Derailer: Excessive Resistance
Enabler: Innovation Derailer: Uniformed Exploration
Enabler: Ownership Derailer: Failing to Commit
Change Navigator -‐ Moving Forward
© 2013 Discovery Learning, Inc.
Proximity to Change
© 2013 Discovery Learning, Inc.
Change Navigator
© 2013 Discovery Learning, Inc.
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Stage 1: Acknowledging
Ø Begins with a change Ø The process of becoming aware
Ø Denial is common
Ø InformaPon is criPcal
Ø Value – building understanding of need for and scope of change
© 2013 Discovery Learning, Inc.
Stage 2: ReacPng
Ø Begins with awareness Ø The process of coping with feelings
Ø EmoPons are apparent
Ø PaPence is criPcal
Ø Value – building acceptance and commitment
© 2013 Discovery Learning, Inc.
Stage 3: InvesPgaPng
Ø Begins aVer feelings are veWed Ø The process of exploring opPons
Ø AnPcipaPon is common
Ø Honesty is criPcal
Ø Value – building commitment to new reality
© 2013 Discovery Learning, Inc.
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Stage 4: ImplemenPng
Ø Begins aVer direcPon is defined
Ø The process of understanding new expectaPons
Ø Learning is expected
Ø Buy-‐in is criPcal
Ø Value – building new skills, behaviors and norms
© 2013 Discovery Learning, Inc.
Community Change Project Worksheet
For your change, indicate 1. Your proximity to the change 2. The proximity of anyone whose
support is needed for the change to succeed, and
3. What feelings you are experiencing and seeing in others.
Source: McKinsey Quarterly
Purpose Enthusiasm
Optimism
Confidence
Emotions That Lead to Resistance
Anxiety
Confusion
Frustra8on
Fa8gue
© 2013 Discovery Learning, Inc.
Resistance or Resiliency Emotions that Lead
to Resilience
What can you do to generate more of the emo8ons that lead to resilience?
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Tapping All Our Resources